creative morning - empathy september 2015

E m p a t h yA p p l y i n g O u r M o s t H u m a n S k i l l

@EnnisKloote #CMEmpathy 2015


a hard skill that takes strong character and practice.


Stay persistently inquisitive.


Focus on that person’s need beyond the “thing”


“People are not going to care..”


People can have empathy, but software can't. After the empathetic human designer is gone, what is left? Empathy is not a solution.

Alan Cooper


acknowledging another person with dignity by recognizing their expertise—only they know their experience.


recognizing a person’s feelings.


listening without judgement and being the voice for their needs.


is an outward focus that shows compassion.


I had to learn to speak-up, find my own voice, and be the facilitator of empathy to build understanding.


Empathy is also for those you work with.


I was lost to a very dark place, inside a system severely lacking empathy.


If we are willing, we can find those most empathetic to help.


The best work comes from those that are authentically trying to change a person’s quality of life.


Personas, Empathy Maps (what would Jane do)

Interviews (asking probing questions)

Observations (do versus say)


Where and how through Journey Maps and Use Case Scenarios.


Gain empathy by testing ideas with a prototype.


Find the balance in your work.


Establish connections with people to better understand and build empathy.


It’s hard work, but keep being human.

Be authentic.

Be respectful.

Let others be heard.


We’re not just moving pixels.

We believe in making people’s lives better.

Design