Creating New Cloud SHARED Mailboxes with Adaxes

12/18/2014

PurposeThis document walks through the process to create a new, cloud-enabled, shared mailbox in Adaxes.

Applicability/ScopeThis document should be followed whenever a new Shared mailbox is created.

Affected System (s)Which physical servers/infrastructure are affected by this process:

Name Region Responsibility Details/PurposeNA NA NA MA

Procedure1. Login to https://id.insidemedia.net/ServiceDesk/Default.aspx2. Click the Browse button, and locate the Resource OU you wish to create the account in

a.3. Click the Create New User button

a.4. Fill out the necessary information, following GroupM standards

Creating Cloud Shared MailboxesFOR INTERNAL USE ONLY

5. Select NO in the On Prem Mailbox Required box6. Choose an Office and Company, and select Resource Account in the Employee Type field

a.

7. After the user has been created, please wait at least 30 seconds8. Select “Enable New User for Office 365” from the Other drop down box

9. You will see this message, please click OK to continue:

Creating Cloud Shared MailboxesFOR INTERNAL USE ONLY

If the script returns an error, wait 30 seconds, and run the command again. If you experience the error again, please contact Global Operations via Service Now. Once complete you should see something similar to this:

10. Disable the account11. Select Office 365 – x Convert to Shared Mailbox in the Other drop down

a.

12. Once this is complete, the shared mailbox is ready

References

ContactsName Region Responsibility DetailsRyan Hudson Americas Adaxes

Creating Cloud Shared MailboxesFOR INTERNAL USE ONLY