creating high performance teams performance management through employee engagement

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  • Slide 1
  • Creating High Performance Teams Performance Management through Employee Engagement
  • Slide 2
  • The Beatings Will Continue Until Morale Improves!
  • Slide 3
  • Which Manager Gets Promoted?
  • Slide 4
  • Happy People Are Productive!
  • Slide 5
  • As a project manager, do I need to be a leader or a manager? How do I manage effectively when I have no authority over my team? Are We Managers or Leaders? YES We Are Managers Who Need to LEAD!
  • Slide 6
  • The answer to both questions is the same! We are often asked to manage without authority. To do that we must employ leadership skills! Good News!
  • Slide 7
  • Define Clear Objectives Are the objectives clear, concise and unambiguous? (SMART Goals) Does the team agree that the goals are attainable? Does the team agree that the goals are worthwhile? Is Success Defined?
  • Slide 8
  • Define Clear Objectives Can we start at 30,000 feet and let the team zoom in? Goals Risks Timeline Assumptions Constraints Budget
  • Slide 9
  • Close the Gap Continuous Performance Appraisal
  • Slide 10
  • Interest Proficiency
  • Slide 11
  • Engagement
  • Slide 12
  • Proficiency Interest
  • Slide 13
  • Accountability Accountability is a feeling People will take responsibility themselves (hold themselves accountable) if certain conditions are met.
  • Slide 14
  • Accountability Expectations are clear, and unambiguous Success metrics are understood Mistakes are tolerated Training is a priority The goals and objectives are agreed upon Everyone is treated with dignity and respect Employees have the needed resources and tools
  • Slide 15
  • Proficiency Interest
  • Slide 16
  • Evaluate and Assess Setting expectations Timely feedback Documentation Facilitating understanding Continuous Performance Feedback
  • Slide 17
  • STRETCH Goals
  • Slide 18
  • Interest Proficiency
  • Slide 19
  • Communication How do you make sure you are understood? How do we make sure we understand others? What are the barriers? Language, dialect, accent Ability to listen attentively Time Communication is the key to motivation
  • Slide 20
  • SHRM Satisfaction and Engagement Study Communication between employees and senior management: 50% of respondents identified this as very important Only 21% were satisfied with the level of communication! Do employees believe communication is an important aspect of job satisfaction? Society for Human Resource Management (SHRM)
  • Slide 21
  • Allowing Mistakes
  • Slide 22
  • Proficiency Interest
  • Slide 23
  • Staff Assessment and Growth Path Set goals together Learn to teach others Document and update Challenge!
  • Slide 24
  • Do Not Abuse! Everyone should understand the standards Cross-train to share responsibilities Communicate expectations Reward top performers!
  • Slide 25
  • Delegation
  • Slide 26
  • Delegate The best executive is the one who has sense enough to pick good men to do what he wants done, and self-restraint enough to keep from meddling with them while they do it. - Theodore Roosevelt, 26 th President of the U.S. Never tell people how to do things. Tell them what to do and they will surprise you with their ingenuity. - George S Patton, U.S. Army General
  • Slide 27
  • Optimize * - According to PMIs Pulse of the Profession In-Depth Report: The Essential Role of Communications
  • Slide 28
  • Plan to USE Your Soft Skills! StakeholderSalienceMethodFrequencyApproach 1 TeamKEYMeetingsDaily/WeeklyDetails 2 ManagerDominantEmail/MeetingsWeeklySummary with data 3 Dept. HeadDangerous1:1 UpdatesWeeklySummary of issues 4 Downstream supervisor Dependent Remote Meetings WeeklySpecific info 5 Upper MgmtLatentEmailMonthlySummarize StakeholderSalienceMethodFrequencyApproach 1 2 3 4 5
  • Slide 29
  • Optimize Non-Stakeholders Latent Dominant Dependent Dangerous Demanding Discretionary
  • Slide 30
  • Minimize Interruptions Practice Active Listening Aggressively!
  • Slide 31
  • Accept Failure? It's fine to celebrate success but it is more important to heed the lessons of failure. People everywhere love Windows. - Bill Gates, former Chairman of Microsoft
  • Slide 32
  • Equanimity Enlightenment Entertainment Encouragement Performance Management
  • Slide 33
  • Balance and Composure are Critical Remain Calm
  • Slide 34
  • Treat people as they deserve to be treated and watch the magic happen!
  • Slide 35
  • Thank You! Thank You! Thank You! Thank You! Thank You!
  • Slide 36
  • www.leadershiptechniquesllc.com Lisa Hammer, PMP: 301-667-3915 lisa@leadershiptechniquesllc.com David B. Newman, PMP: 240-446-6231 dave@leadershiptechniquesllc.com Customized Seminars & Consulting Reliable - Dynamic Relevant