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creating customer centric cultures

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Creating Customer- Centric Cultures Lessons from High Performing Organisations Professor Rohit Deshpande

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A few interesting slides from a lecture given by Professor Rohit Deshpande at Harvard Business School. His research shows that there are broadly speaking four principle corporate cultures.

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Page 1: Creating Customer Centric Cultures

Creating Customer-Centric Cultures

Lessons from High Performing OrganisationsProfessor Rohit Deshpande

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