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Creating a more intuitive site experience for users

Tim PullenDepartment of Environment, Climate Change and Water NSW

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Environment Protection AuthorityNational Parks and Wildlife ServiceResource.NSWBotanic Gardens Trust

Department of Environment and Conservation

2003

Department of Environment and Climate Change

Department of Natural ResourcesDepartment of Energy, Utilities and SustainabilityGreenhouse OfficeResource Conservation UnitMarine Parks Authority

2007

Department of Environment, Climate Change and Water

Department of Water and Energy

2009

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Presentation summary

Overview of the DEC intranet integration project

User centred design approach Challenges in moving from a producer

perspective to a user oriented structure Application user interfaces

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Business strategy and information design

Expert review of existing intranets

Management interviews and workshops

Staff workshops

Content owners and communications specialists

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A word from our sponsors

Keep to the agreed scope

“On time, on budget”

Make everyone happy!

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Communication within the department

Regularly updated home page

Keeping staff informed

Distributed content creation and approval

Summary pages for each functional area

Personalisation (coming)

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Create the sense of a single organisation

Avoid information silos

Integrated separate intranets

Access for all

Topic based site structure

Staff directory

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Provide a workbench and support collaboration

Intranet as a one stop shop

Staff directory and employee self service

Access to business applications

Access to resources – tagging and filters

Communication and knowledge sharing

Collaboration and project management

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Development of the user interface:

putting users at the centre of the design process

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Challenges in moving to a user-centred structure1. Topic-based navigation

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Challenges in moving to a user-centred structure

2. Redundant administrative systems

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Application user interfaces: the benefits of consistency Common look and feel

No separate logon

Consistent behaviour

Navigation

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Application user interfaces should be familiar, consistent and easy to learn

Users more productive, less training required

Less development and testing required

Easier to upgrade sitewide resources

But not always worth the effort

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How to achieve consistency

Be an advocate/champion

Strong governance framework

Define interface standards

Provide a standard template

Make it easy to use

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ANY QUESTIONS?

Tim PullenDepartment of Environment, Climate Change and Water NSW