create real-time offers and drive revenue using real-time behavior analysis

12
The SAP Sapphire Marketing Forum Jon Siegal Founder & CEO Fan Appz Faye Walker SVP Marketing FEARnet

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http://tinyurl.com/pyfeurg : Learn about the strategic advantage an organization can gain if it has the ability to analyze large volumes of data in real time. Learn how Bigpoint GmbH analyzes terabytes of player behavior data to understand player patterns and gain insights. Hear how it uses that analyzed data to make personalized and relevant cross-sell and upsell offers.

TRANSCRIPT

Page 1: Create Real-Time Offers and Drive Revenue Using Real-Time Behavior Analysis

The SAP Sapphire Marketing Forum

Jon Siegal

Founder & CEO

Fan Appz

Faye Walker

SVP Marketing

FEARnet

Page 2: Create Real-Time Offers and Drive Revenue Using Real-Time Behavior Analysis

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Fan Appz, an SAP Cloud Partner

A next-generation

marketing platform that

helps brands capture and

use consumer data to

target and personalize all of

their marketing efforts.

Always-on Real-time Integrated

Page 3: Create Real-Time Offers and Drive Revenue Using Real-Time Behavior Analysis

The New Normal for Marketers

• Today’s empowered consumer

demands personal attention

• The proliferation of channels

(mobile, social, etc.) has created

unprecedented complexity

• The resulting explosion of data

holds great potential but is hard to

organize, analyze and act upon

-- IBM Global CMO Survey

3

Page 4: Create Real-Time Offers and Drive Revenue Using Real-Time Behavior Analysis

Introducing FEARnet

• Joint venture of Comcast, Sony and Lionsgate

• Premier cable TV channel for fans of horror,

thriller & suspense entertainment

• Started Online and On-Demand only

– Quickly became the #1 HD VOD channel

– In an industry first, consumer demand prompted

the creation of the FEARnet cable channel

• Offer both original series and a rich catalog of

movies

Page 5: Create Real-Time Offers and Drive Revenue Using Real-Time Behavior Analysis

Landscape

400,000

unique users

212,000 fans

7,000 subs

4 million views

40% of web

traffic is mobile

39,000

followers

7 million cable viewers

#1 HD VOD Channel

28 million homes

700 million views

Page 6: Create Real-Time Offers and Drive Revenue Using Real-Time Behavior Analysis

How we are different

• A creative, multi-channel entertainment platform

- Relevant genre content across all environments

- Compelling interactive experiences 24 x 7 x 365

• A passionate community of fans

– Sharing news and views real fans care about

– Present at real-world events, Comic Con, etc.

• Fans, not “Marketers”

– Understand our audience and cater to their needs

– Be authentic & relevant; know their preferences

Page 7: Create Real-Time Offers and Drive Revenue Using Real-Time Behavior Analysis

What we knew about our fans

• Horror TV audience is 94 Million TV fans* (Nielsen nPower)

• Genre Box Office in 2012 $4.9 Billion

• #1 Box Office of 2013 to date: Mama, Warm Bodies, Evil Dead

• Top TV: Walking Dead, American Horror Story, Dexter,

True Blood, etc.

Page 8: Create Real-Time Offers and Drive Revenue Using Real-Time Behavior Analysis

What we wanted to know about them

• Who they are as people

• What they want and care about

• Which brands they connect and engage with

Page 9: Create Real-Time Offers and Drive Revenue Using Real-Time Behavior Analysis

Selected Fan Appz

• Able to help us: – Grow, engage and learn about our fans

– Use data to identify the most relevant advertisers

– Create meaningful relationships with our fans

• Shared DNA: – Digital focus, data-driven and strategic

– Committed to authentic engagement by and for fans

– Committed to customer service and partnership

Page 10: Create Real-Time Offers and Drive Revenue Using Real-Time Behavior Analysis

Engagement delivered critical data

•Understand our audience: – 50/50 on gender, a lot of soccer moms!

– Over-indexed in Hispanic and African American (45%)

– HUGE FANS of Adult Cartoons – Family Guy, South Park, The Simpsons

•Know which brands they are engaged with: – Retailers: Amazon, Wal-Mart, Target

– Consumer Brands: Subway, Dr. pepper, Dunkin’ Donuts

– Comedy: YouTube, Tosh.O, Jackass

•Business opportunity to: – Target our audience acquisition efforts to attract more of the same

– Approach the right advertisers; create promotions that will resonate

– Create or acquire the most relevant content

Page 11: Create Real-Time Offers and Drive Revenue Using Real-Time Behavior Analysis

Personalized Marketing Platform

Page 12: Create Real-Time Offers and Drive Revenue Using Real-Time Behavior Analysis

FEARnet Monster Madness

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• Launched the world’s

first Interactive

Tournament of Terror

• Netted hundreds of

thousands of

consumer data inputs