“Making a fan’s day makes my day”

“I’m proud to wear my Cubs uniform”

“I feel like I serve a purpose”

“I can’t believe I do what I love and someone actually pays me for it”

“We are so passionateabout working here”

“My co-workers have become my family”

CREATE LASTING MEMORIESAT THE

FRIENDLY CONFINES

“This is my Dream Job”

“This job fulfills me”“I would do this job for free”

“Fans actually give me hugs”

“I love doing something to make someone happy”

“I’m the envy of all my friends”

to apply.Visit

DISCOVER THE RIGHT OPPORTUNITY FOR YOU

THIS IS YOUR MARQUEE MOMENT!

COMMIT TO OUR TEAMEnergetic, engaging, and passionate are just a few ways we describe ourselves. As Cubs associates, we create lasting memories through extraordinary service

in the unique tradition of the Friendly Confines.

GUEST SERVICES AMBASSADOR

The Guest Services Ambassador plays a vital role in delivering a best-in-class fan experience to guests of

Wrigley Field. The ideal candidate will be consistent, energetic, engaging, passionate, personable, proactive and

welcoming. Through the lens of service, this position will be focused

on the guest experience and creating “Marquee Moments” for our loyal fans. Success will be measured via

supervisor evaluations, peer and guest feedback, and secret shops.

REPORTS TO Assistant Director, Guest Services

RESPONSIBILITIES

• Deliver best-in-class guest service through all touch points via the Cubs service brand, “Marquee Moments”

• Assist guests by scanning and checking tickets, greeting and locating seats, and answering questions about Wrigley Field offerings and policies

• Resolve guest concerns and special requests within the framework provided via the handbook and training, while upholding the “Wrigley Field Fan Code of Conduct”

• In promoting a safe and enjoyable experience, identify and report inappropriate behavior, safety risks or medical situations through functional hierarchy

• Using knowledge of Wrigley Field and Cubs history, engage fans and guests to deliver exceptional service

• Perform additional responsibilities as needed and as directed by supervisory personnel

REQUIRED QUALIFICATIONS

• Demonstrated ability to disseminate and communicate unique personal interactions

• Demonstrated verbal and communication skills

• Ability to work a minimum of 40 events per season

• Able to perform the following physical tasks: bend, squat, kneel, climb flights of stairs, walk on uneven ground, walk/run up and down ramps, walk and stand for extended periods of time, assist guests up and down stairs, wipe down seats in sections daily, distribute promotional items, scan tickets and give appropriate directions

• High school level education

• 16 years or older by Opening Day

PREFERRED QUALIFICATIONS

• A passion for Wrigley Field and its unique history

• Demonstrated positive attitude and initiative

• Demonstrated ability to thrive in a team setting

• Ability to work under stress

• Responds well to coaching and feedback

PREMIER EXPERIENCES CONCIERGE

The Premier Experiences Concierge plays a vital role in delivering best-in-class fan experience to premier guests

of Wrigley Field. The ideal candidate will be consistent, energetic, engaging, passionate, personable, proactive

and welcoming. Through the lens of service, this position will be focused on the Premier Guest Experience and

creating “Marquee Moments” to our premier fans. Success will be measured via supervisor evaluations, peer and

guest feedback, and secret shops.

REPORTS TO Assistant Director, Guest Services

RESPONSIBILITIES

• Deliver best-in-class guest service through all touch points via the Cubs service brand, “Marquee Moments”

• Assist suite and club guests by checking tickets, greeting, locating seating and answering questions about Wrigley Field offerings and policies

• Resolve guest concerns and special requests within the framework provided via the handbook and training, while upholding the “Wrigley Field Fan Code of Conduct”

• In promoting a safe and enjoyable experience, identify and report inappropriate behavior, safety risks or medical situations through functional hierarchy

• Using knowledge of Wrigley Field and Cubs history, engage fans and guests to deliver exceptional service

• Perform additional responsibilities as needed and as directed by supervisory personnel

REQUIRED QUALIFICATIONS

• Demonstrated ability to disseminate and communicate unique personal interactions

• Demonstrated verbal and communication skills

• Ability to work a minimum of 40 events per season

• Able to perform the following physical tasks: bend, squat, kneel, climb flights of stairs, walk on uneven ground, walk/run up and down ramps, walk and stand for extended periods of time, assist guests up and down stairs, wipe down seats in sections daily, distribute promotional items, scan tickets and give appropriate directions

• High school diploma or GED

• 18 years or older by Opening Day

PREFERRED QUALIFICATIONS

• A passion for Wrigley Field and its unique history

• Demonstrated positive attitude and initiative

• Demonstrated ability to thrive in a team setting

• Ability to work under stress

• Responds well to coaching and feedback

• Prior experience in a Guest Service Function

• Experience working in a professional setting

PARKING AND TRANSPORTATION AMBASSADOR

The Parking and Transportation Ambassador plays a vital role in delivering best-in-class fan experience

to guests of Wrigley Field. The ideal candidate will be consistent, energetic, engaging, passionate, personable,

proactive and welcoming. Through the lens of service, this position will be focused on the guest transportation

experience and creating “Marquee Moments” for our loyal fans. Success will be measured via supervisor evaluations,

peer and guest feedback, and secret shops.

REPORTS TO Coordinator, Parking and Exterior Event Operations

RESPONSIBILITIES

• Deliver best-in-class guest service through all touch points via the Cubs service brand, “Marquee Moments”

• Assist guests by directing, parking and securing vehicles; completing cash transactions; greeting and providing directions and answering questions about Wrigley Field offerings and policies

• Resolve guest concerns and special requests within the framework provided via the handbook and training, while upholding the “Wrigley Field Fan Code of Conduct”

• In promoting a safe and enjoyable experience, identify and report inappropriate behavior, safety risks or medical situations through functional hierarchy

• Using knowledge of Wrigley Field and Cubs history, engage fans and guests to deliver exceptional service

• Perform additional responsibilities as needed and as directed by supervisory personnel

REQUIRED QUALIFICATIONS

• Demonstrated ability to disseminate and communicate unique personal interactions

• Demonstrated verbal and communication skills

• Ability to work a minimum of 40 events per season

• Able to perform the following physical tasks: bend, squat, kneel, climb flights of stairs, walk on uneven ground, walk/run up and down ramps, walk and stand for extended periods of time, assist guests up and down stairs, wipe down seats in sections daily, distribute promotional items, scan tickets and give appropriate directions

• High school level education

• 16 years or older by Opening Day

PREFERRED QUALIFICATIONS

• A passion for Wrigley Field and its unique history

• Prior cash handling experience

• Demonstrated positive attitude and initiative

• Demonstrated ability to thrive in a team setting

• Ability to work under stress

• Responds well to coaching and feedback

• Valid drivers license

SECURITY SERVICES AMBASSADOR

The Security Services Ambassador plays a vital role in delivering best-in-class fan experiences to guests of Wrigley

Field. The ideal candidate will be consistent, energetic, engaging, passionate, personable, proactive and welcoming.

Through the lens of service, this position will be focused on safety, policy and upholding the Cubs Code of Conduct

while creating “Marquee Moments” for our loyal fans. Success will be measured via supervisor evaluations, peer and

guest feedback, and secret shops.

REPORTS TO Assistant Director, Event Operations and Security

RESPONSIBILITIES

• Deliver best-in-class guest service through all touch points via the Cubs service brand, “Marquee Moments”

• Assist guests with security screening, bag checking, greeting and locating seats, and answering questions about Wrigley Field

• Resolve guest concerns and special requests within the framework provided via the handbook and training, while upholding the “Wrigley Field Fan Code of Conduct”

• In promoting a safe and enjoyable experience, identify, respond to, and report safety risks, inappropriate behavior or medical situations through functional hierarchy

• Assist in delivery of order maintenance and act as on-scene authority in situations where conflict or disorder may arise

• Using knowledge of Wrigley Field and Cubs history, engage fans and guests to deliver exceptional service

• Perform additional responsibilities as needed and as directed by supervisory personnel

REQUIRED QUALIFICATIONS

• Demonstrated ability to disseminate and communicate unique personal interactions

• Demonstrated verbal and communication skills

• Ability to work a minimum of 40 events per season

• Demonstrated ability to address and resolve conflict including but not limited to verbal and physical tactics

• Able to perform the following physical tasks: bend, squat, kneel, climb flights of stairs, walk on uneven ground, walk/run up and down ramps, walk and stand for extended periods of time, assist guests up and down stairs, wipe down seats in sections daily, distribute promotional items, scan tickets and give appropriate directions

• High school diploma or GED

• 18 years or older by Opening Day

PREFERRED QUALIFICATIONS

• A passion for Wrigley Field and its unique history

• Demonstrated positive attitude and initiative

• Demonstrated ability to thrive in a team setting

• Ability to work under stress

• Responds well to coaching and feedback

• Prior experience in a Security or Guest Services Function

• State issued PERC card or other formal Security Training

• Prior experience operating metal detection equipment