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COURSE INSTRUCTIONS

HeartCode® BLS developed by American Heart Association (AHA)

Course Instructions Version 1.0 2

Table of Contents

Introduction ................................................................................................................................................. 3

Course Instructions .................................................................................................................................... 3

Completing the Course ............................................................................................................................. 3

Completing eSim World .......................................................................................................................... 15

Taking the Exam ..................................................................................................................................... 21

Completing the Course Evaluation ......................................................................................................... 27

Printing the Certificate ............................................................................................................................ 31

Printing the CME Certificate ................................................................................................................... 33

Retaking the Course ............................................................................................................................... 35

Troubleshooting ........................................................................................................................................ 36


Introduction The steps detailed in this document give instructions on how to access and complete AHA’s HeartCode® BLS course. The steps include completing the course, completing the eSims, taking the test, and printing the certificate. Some troubleshooting tips also appear at the end of this documentation.

This documentation displays screenshot examples from HealthcareSource NetLearning version 8. Accessing the course from another version of the NetLearning LMS or another LMS will result in a slightly different experience, but the general steps are the same.

Course Instructions

Completing the Course 1. Launch the course from myNetLearning by clicking on the title of the course in the myCourses

widget.


2. Click the launch course button to access the course.

3. If this is your first time accessing an AHA course, a registration window will appear. Check the I agree to the Terms and Conditions checkbox and then click the Register button.


4. The course content will open in a separate window and begin with the AHA course homepage. Note: A secondary window will open up when the course is launched. It is important to leave this open while going through the entire course. Closing it may cause bookmarking and other errors.


5. The homepage screen displays details about the current course such as technical requirements, resources, and completion status. The user can access the course content, as well as certificates obtained from all AHA courses.

6. To begin the course, scroll down to the bottom of the page and click the Start button for the

HeartCode BLS module.


7. Click the GO button located on the center of the screen.

8. The Terms and Conditions page should be reviewed and agreed upon. To accept the terms and conditions click the I accept these terms button.


9. Review the About the BLS course section then scroll to the bottom and click the Get Started button.

10. The introduction screen for the Get Started section displays. This section contains information on

navigating the course, goals and objectives for the course, provider stories about the importance of BLS, and allows the user to choose their course pathway. Click the green arrow to access the Tutorial tab.


11. The Tutorial tab contains a video describing how to navigate the course. Use the top navigation pane or the green arrows located on the left and the right of the screen to access the other pages in the Get Started section. Note: It is strongly recommended to review the tutorial in order to properly understand how to navigate the course content.

12. Once you have reached the Course Selection tab please choose which course most closely

describes your role when delivering patient care. Note: If you change pathways after beginning the course, you will need to retake any completed content modules.


13. After choosing the appropriate course pathway, the course dashboard is displayed. This screen contains a top navigation bar that shows the pathway you are currently using. It also contains buttons to allow you to access different aspects of the course. Note: Please refer to the navigation tutorial for more information about each of these buttons.

14. The course dashboard also displays information for each of the content modules. The modules

must be completed in chronological order. Modules will be locked from access until the previous module is completed. To begin, click the MODULE 1 section.


15. Upon entering MODULE 1, you will be taken to an introduction screen and shown your MODULE PROGRESS. Click the green arrow to proceed forward. Note: Each slide must be viewed in order to complete this and all modules.

16. Refer to the tutorial video to learn about the different types of content pages and the features offered on each page.


17. After viewing all the content on each page, use the green navigation arrows to go forward and back. Upon reviewing all slides in a module you be automatically taken to the introduction page of the next module.

18. To exit the course click the Exit Exercise button located at the top right-hand of the page. Note: It

is important to close the course using the Exit Exercise button and not the window close button. Using the windows close button may cause bookmarking errors.


19. Click the Save Progress and Exit Course button to close the homepage window

.

20. A prompt displaying the course status will display. Click the OK button to dismiss the popup window.


21. The intermediate window will display a message once it is safe to close the window. Click the browser close button to close the intermediate window. Note: Do not close the intermediate window until prompted to do so. Closing the window prematurely may cause bookmarking and completion issues.

22. Upon relaunching the course, you will be returned to the most recently completed content page. Note: Only the content pages will set a bookmark in the course. If you exit from other sections you will be returned to the bookmark set by the content section.


Completing eSim World 1. As certain modules are completed, eSims will be unlocked for you to complete. eSims can either

be completed as they become available or they can be done all at once. No specific order is required. To access your available eSim’s you can click the globe button located in the corresponding module or you can click the globe button located in the top navigation bar.


2. Click Tutorial button to view the eSim Tutorial resources.

3. Click the X button to close the resources window.


4. To begin an eSim click the eSim button you wish to enter.

5. Review the content on the page then click the Go See the victim button.


6. The simulation will take a few moments to load. After it has loaded click the BEGIN SIMULATION button. Note: On the left hand side of the screen information on whether you have passed and other detailed results can be seen.

7. By default, the eSim will open in full screen mode. Use the buttons at the bottom of the interface

to provide treatment to the patient. Note: You may exit the eSim at any time but your progress will not be saved. You will have to start from the beginning upon return.


8. When significant treatment has been given, the interactive simulation will end. Click the Continue to debriefing button to proceed and view results for the simulation.

9. The results page will display a Passed or Failed message. Click the Continue button to proceed. Upon failing you have the option to click the I Disagree with The Evaluation button to dispute your results and fill out an evaluation.


10. You will be navigated back to the main eSim page. If you passed the eSim, it will change color to denote it has been completed. If you did not pass the eSim you may click on it to try again. From this screen you may also click the Home button to review any modules content. Note: Every simulation must be passed to complete the course. Unlimited attempts are available for each simulation if failed.


Taking the Exam The exam for the course is built in and can be taken once all required modules have been completed as well as all of the eSims passed. A score of 84% or better is required on the exam to pass the course. You have an unlimited number of attempts to pass the exam. Note: If you exit the exam before completing it, your exam progress will not be saved.

1. From the course dashboard, click the Next Steps button located at the top right hand of the page.


2. Review the exam instructions and then click the Take Exam button.

3. Click the BEGIN EXAM button.


4. Answer each question by selecting the appropriate option button/checkboxes and then click the SUBMIT button to proceed to the next question. Note: If you exit the course during the Final Exam, your answers and progress will NOT be saved.


5. Once you have answered all of the questions, the results screen will display with your exam status and score. Use the vertical scrollbar to review any questions you may have answered incorrectly.

6. The question feedback will display any questions you missed, the correct answer for the question,

and a link to review the pertinent information in the provider manual. Click the END EXAM button to exit the exam.


7. The Next Steps screen refreshes based on the exam score. If you did not achieve a passing

score, click the Take Exam button to re-access the exam


If a passing score was achieved, click the Exit Exercise button in the top-right. This will save your exam progress and score and allow you to complete the Course Evaluation. For instructions on how to access and complete the Course Evaluation please see the Completing the Course Evaluation section.


Completing the Course Evaluation 1. The Course Evaluation is not accessible until the Heartcode® BLS module has been

completed. Click the START button for the Course Evaluation from the homepage screen.

2. Click the responses or add text to provide feedback.


3. Scroll to the bottom of the screen and click the Submit button once you have completely filled out the Evaluation.

4. From the course homepage, you can now access the course Certificate or the CE Certificate

(refer to the Printing the Certificate and Printing the CME Certificate sections of this documentation for more information), or you can exit the course. Click the Save Progress and Exit Course button to exit the course.


5. A prompt displaying the course status will display. Click the OK button to dismiss the popup window.

6. The intermediate window will display a message once it is safe to close the window. Click the

browser close button to close the intermediate window. Note: Do not close the intermediate window until prompted to do so. Closing the window prematurely may cause bookmarking and completion issues.


7. You are returned back to myNetLearning. Click the Save score and return to myNetLearning

button to save your score for this course.

8. Your score is displayed. Click the Return To myNetLearning button.


Printing the Certificate 1. The completion certificate is available from the main course homepage screen. Click the VIEW

COMPLETION CERTIFICATE button.


2. The completion certificate will open in a new window. Click the Print button, or use CTRL-P to print the certificate.

Note: These graphics are specific to Internet Explorer. The print functionality may be different based on the browser being used to access the course.


Printing the CME Certificate 1. From the course homepage, scroll down and click the CLAIM CME/CE CREDITS button.

2. A request form is displayed. Select an option for the credits you wish to receive.


3. Complete the rest of the fields on the form. Click the Continue button on the bottom of the form when finished completing the fields. Note: Additional pages may be displayed to gather additional information for your certificate request.

4. The My Certificate screen will display with information for all AHA course certificates you have obtained. Use the Email or Download buttons to obtain the CME certificate.


Retaking the Course If assigned for recertification purposes, a new instance of the HeartCode® BLS course can be taken once your facility’s recertification period has elapsed. By default the recertification period is 24 months.

Note: You must be re-enrolled in the course in order to complete a new instance for recertification. Access to the expired course instance is blocked in the myCompletions widget.

1. Once the recertification period has elapsed, a popup will display when you access the course. Choose Review my Course to view your previous completion, or choose Re-Enroll in this Course to begin a new course instance.


Troubleshooting Q: How do I get the course to complete?

A: You must complete all content modules, pass each of the eSIMs, and obtain at least on 84% on the course test. Additionally, you must complete the Course Evaluation from the homepage screen. Refer to the specific sections of the document for more information regarding the individual sections.

Q: Why isn't my progress being saved when I exit the course?

A: Make sure you exit the modules and course by clicking the proper Save Course Progress and Exit buttons. Additionally, make sure you don’t close any browser windows when the course is launched or while accessing the course content. Wait until the onscreen message in the intermediate data-transfer window (SCORM window) tells you it’s safe to close the window. Otherwise, your progress will not be saved.

Q: Why does the course not bookmark to the last page I visited?

A: The course is designed to bookmark to the most recently completed content page. Certain sections such as eSim World or the Exam do not contain bookmarking. If you leave the course from one of these sections, you will be returned to the content bookmark upon re-entering the course.

Q: The course won't launch or the data-transfer window (SCORM window) does not display. What can be done to solve this?

A: Be sure to turn off all pop-up blockers whether they are external applications, such as Norton or McAfee, or browser-specific pop-up blockers, such as Yahoo! Toolbar, Google, or Chrome. You may also have to add the URL domains to your browser's list of Trusted Sites. Please discuss these options with your administrator or IT department before proceeding with these steps.

Q: Does enrolling or re-enrolling a user have any effect on progress or test attempts?

A: If the learner has not completed the course, removing an enrolled learner from the course and/or re-enrolling the learner has no effect on the saved progress or test attempts. The learner will be asked to continue where he or she left off, if applicable. Any consumed test attempts will not be cleared.

Q: I recently had a name change or I noticed a typo in the name on the Registration page or on my Certificate. How do I correct this?

A: Contact your administrator, who will need to contact HealthcareSource Client Services to update the name that displays.


Q: The course window displays the onlineAHA.com website. How do I get back to the course content?

A: If the course window has been left open for an extended period of time without interaction, the connection to the course content may expire. This means the onlineAHA.com website will display if you try to navigate within the course window. Please close the course window and relaunch the course in order to continue taking the course.

For additional questions or further assistance, please contact your facility’s educational administrator.

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