course catalog cour… · · 2018-03-166 good e-learning course catalog it service management ......

COURSE CATALOGAccredited Training Solutions for

Business and IT Professionals

Good e-Learning Course Catalog2

Good e-Learning Course Catalog

We are experts in building high-quality online certification and training courses designed specifically for organizations and professionals worldwide. Our courses are so popular because they consist of attractive, high-quality training content that can be accessed in a flexible, cost-effective way.

All of our courses run entirely over the web and have been carefully designed to provide the most convenient and effective learning experience available. Study when it suits you. All you need is a PC, Mac or tablet and an internet connection. Any time, any place.

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Good e-Learning Course Catalog 3

Contents

Enterprise ArchitectureTOGAF® 9 Foundation (level 1) v9.1 4TOGAF® 9 Certification (level 1 and 2) v9.1 4Getting Started With TOGAF® 4TOGAF® 9 v9.1 Certification and Implementation Suite 4ArchiMate® 2 Certified (level 1 and 2) v2.1 4

Business ProcessBPMN™ 2.0 5

IT Service ManagementITIL® 2011 Foundation 6ITIL® Intermediate: Service Strategy 6ITIL® Intermediate: Service Design 6ITIL® Intermediate: Service Transition 6ITIL® Intermediate: Service Operation 6ITIL® Intermediate: Continual Service Improvement 6ITIL® Intermediate: Operation Support and Analysis 6ITIL® Intermediate: Release, Control and Validation 7ITIL® Intermediate: Planning, Protection and Optimization 7ITIL® Intermediate: Service Offerings and Agreements 7ITIL® Managing Across the Lifecycle 7ITIL® Expert Certification Suite 7

IT GovernanceCOBIT® 5 Foundation 8

Quality ManagementLean Foundation and Management Overview 9Lean Master Belt Practitioner 9Six Sigma Foundation Green Belt 9Six Sigma Advanced Green Belt 9ISO18404 Lean and Six Sigma: Preparing your Organization 9

Project ManagementPRINCE2® Foundation 10PRINCE2® Practitioner 10

IT4IT™IT4IT™ Foundation 11IT4IT™ Awareness 11

Sales and MarketingISMM U201 - Understanding the Ethics and Laws of Selling 12ISMM U301 - Preparing and Delivering a Sales Presentation 12ISMM U302 - Handling Objections, Negotiating and Closing Sales 12ISMM U303 - Understanding Influences on Buyer Behaviour 12ISMM U304 - Understanding Customer Segmentation and Profiling 12ISMM U305 - Understanding Sales and Marketing in Organisations 12ISMM U306 - Using Marketing Information for Sales 13ISMM U307 - Time and Territory Management 13ISMM U308 - Planning for Professional Development 13ISMM U309 - Prospecting For New Business 13ISMM U310 - Sales Pipeline Management 13ISMM Level 3 Diploma 13

Tool AccreditationiServer 2015 14iServer 2013 Enterprise Architect 14iServer 2013 Process Modeler 14


Enterprise Architecture

Good e-Learning provide leading training solutions for the biggest global standards in Enterprise Architecture. All of our courses are fully accredited by The Open Group.

The courses we offer are suitable for people who are looking to gain a globally recognized qualification in the Enterprise Architecture domain.

TOGAF® 9 Certification is regarded as the industry-standard framework and methodology for enterprise architecture practice, whilst ArchiMate® 2.0 is the modeling language that supports the creation of TOGAF architecture models.

TOGAF® 9 Foundation (level 1) v9.1Kick start your path to TOGAF Certification by taking an accredited online TOGAF training course for TOGAF Foundation (Level 1). Our TOGAF 9 Foundation e-learning course has been approved by The Open Group and will give you a good knowledge of the TOGAF 9 standard.

TOGAF® 9 Certification (level 1 and 2) v9.1This interactive e-learning course is a complete package for those wishing to become TOGAF certified. There are no pre-requisites for taking this course, although you must pass the first level exam (TOGAF Foundation) in order to take the second and final (TOGAF Certified) exam.

Getting Started With TOGAF®This interactive e-learning course is a complete package for those wishing to become TOGAF certified. There are no pre-requisites for taking this course, although you must pass the first level exam (TOGAF Foundation) in order to take the second and final (TOGAF Certified) exam.

ArchiMate® 2 Certified (level 1 and 2) v2.1Build a solid understanding of ArchiMate 2.1 and learn how to practically apply it when creating enterprise architecture models with our accredited online training course.

TOGAF® 9 v9.1 Certification and Implementation SuiteThis suite of e-learning courses is ideal for anyone wishing to become a certified TOGAF 9 practitioner and also learn how to implement TOGAF at an organization.With this suite, students will receive all the required learning materials to prepare for and sit the TOGAF Foundation (level 1) and Certified (level 2) exams.Following this, students will then be shown how to apply their knowledge into existing organizations by setting up an effective Enterprise Architecture practice.


Business Process

Business Process Management (BPM) and Improvement (BPI) is now an embedded practice in all commercial organizations across every industry sector.

Good e-Learning offer a leading online training course for BPMN 2.0, the de-facto notation standard for business process modeling.

As well as this, we and also offer certification courses in Six Sigma Green Belt Foundation and Green Belt Advanced.

BPMN™ 2.0Learn from the experts with step-by-step tutorials that teach you how to create precise business processes using the BPMN 2.0 standard.


IT Service Management

ITIL is a well-established framework of best practice in IT service management that is used by organizations all around the world and has been developed due to the increasing dependent on IT within organizations in orders to meet and achieve their corporate goals and business needs.

As a result organizations require a reliable, successful, effective and high quality IT service.

ITIL will enable you utilize and implement IT service and capabilities to provide and maximize value within your organization. By adopting the method and service within ITIL will increase productivity, optimize costs and improve customer experience.

ITIL® 2011 FoundationITIL Foundation is an important, entry-level qualification for students who want to become knowledgeable about the core elements of the ITIL Framework and how it is used in organizations to enhance the quality of IT service management.

ITIL® Intermediate: Service StrategyITIL Service Strategy (SS) is an intermediate level qualification and is one of five ITIL Service Lifecycle modules covering management and the control of activities and techniques documented in the ITIL Service Strategy publication.

ITIL® Intermediate: Service DesignITIL Service Design (SD) is an intermediate level qualification and is one of five ITIL Service Lifecycle modules, covering the design of IT services that will enable you to design services that meet the needs of the organization or programme.

ITIL® Intermediate: Service TransitionService Transition ensures that the strategy requirements which service design used to design the new or changed service are effectively realized through to the delivery of live services in the service operation stage.

ITIL® Intermediate: Service OperationITIL Service Operation (SO) is an intermediate level qualification and is one of five ITIL Service Lifecycle modules, covering the design of IT services and how to plan, implement and optimize service operation service delivery and support organization.

ITIL® Intermediate: Continual Service ImprovementThe CSI qualification focuses on how organizations and individuals can strategically review the products and services they have produced following the strategy, design, transition and operation stages of the IT Service Lifecycle and offers guidance on how this process should be organized and executed.

ITIL® Intermediate: Operation Support and AnalysisThe ITIL Operational Support and Analysis (OSA) is an ITIL qualification and is one of four ITIL Service Capability modules, covering the practical applications of the OSA practices in resolution and support of the service management lifecycle.


ITIL® Intermediate: Release, Control and ValidationRCV encompasses the process activities necessary to bring new or changed services into operational use. This course will provide you with a good understanding of how to apply RCV practices in support of the service management lifecycle.

ITIL® Intermediate: Planning, Protection and OptimizationThis course takes a detailed look at some of the processes described in Service Design and Service Strategy and examines each process in terms of the day-to-day operation of the ITIL process and focuses on the practical application of PPO practices.

ITIL® Intermediate: Service Offerings and AgreementsService Offerings and Agreements focuses on the practical application of SOA practices in order to enable service portfolio, service catalogue, service level, demand, supplier and business relationship management and financial management for IT services.

ITIL® Managing Across the LifecycleITIL processes and practices, as learnt from the lifecycle and capability streams of the intermediate certificates, are put into a context of one combined service management practice as opposed to separate subject areas.

ITIL® Expert Certification SuiteBecome a certified ITIL Expert with this fully accredited online training suite of courses from Good e-Learning!All 11 courses included within this package are accredited by EXIN, who are licensed by AXELOS as an Examination Institute for an ITIL Expert qualification in IT Service Management.


IT Governance

The implementation of effective IT Governance is a major driver for organizations who want to ensure that IT projects do not waste money, productivity or competitive advantage.

COBIT 5 is the globally accepted framework for the governance and management of an enterprise’s IT, and a good common starting point for professionals in this space.

This COBIT 5 Foundation Certification is popular because it provides individuals and teams with a good level of knowledge about the common issues of IT management facing organizations and how they can make use of COBIT 5 to solve these issues.

COBIT® 5 FoundationGain a good level of understanding about the IT management issues that organizations face today, and how COBIT 5 can be used to meet these issues.


Quality Management

Quality Management within an enterprise involves the recognition of what customers need and pursuing the delivery of consistent products or services effectively and within budget.

Good e-Learning offer two Lean training programmes; Lean Foundation and Management Overview (level 1), and Master Belt Practitioner (level 1 and 2). As well as two Six Sigma certifications; Six Sigma Green Belt Foundation (level 1), and Six Sigma Green Belt Advanced (level 1 and 2).

These courses are designed to equip students with the required skills to manage and support a Lean Enterprise approach in any organization.

Lean Foundation and Management OverviewLean Foundation and Management Overview is an essential entry level course for anyone looking to build a solid foundation in Lean and to start a Certified Lean Master Belt Practitioner Level course.

Lean Master Belt PractitionerLean Master Belt Practitioner is an advanced level of the Lean Foundation and Management Overview course and it is suitable for those looking to become a certified Lean Practitioner. It provides all the practical skills and knowledge to start practicing and implementing Lean within an organisation.

Six Sigma Foundation Green BeltIt is a self-contained introduction to practicing as a Six Sigma professional, and is compatible with the competency requirements of the new international standard for Six Sigma and Lean, ISO18404.

Six Sigma Advanced Green BeltIt is the basis for practicing as a Six Sigma Green Belt, but you can continue to become a Six Sigma Black Belt. It is compatible with competency requirements in the new international standard for Six Sigma and Lean, ISO18404.

ISO18404 Lean and Six Sigma: Preparing your OrganizationThis course is designed to assist you to understand the content of, and the certification requirements for, ISO18404:2015 for both individual practitioners and organisations, and to help you prepare your organization for certification for Lean and/or Sis Sigma under the standard.The main objectives of the course are to introduce the reasons that the ISO18404 standard was developed, what it provides why it is worth certifying an organization, and how to do that. It aims to provide practical advice on preparation for certification, including the steps to be taken and what to do if things go wrong.


Project Management

The practice of Project Management is a de-facto requirement for organizations of any size and type, so there are clear benefits to gaining a professional qualification in this field.

Good e-Learning’s PRINCE2 Foundation course is designed with this in mind and makes use of interactive training to provide students with a good level of knowledge about PRINCE2 at Foundation level.

PRINCE2 is the global standard project management methodology, and PRINCE2 Certification is a world class project management qualification, with over 1 million examinations taken to date.

PRINCE2® FoundationPRINCE2 (PRojects IN Controlled Environments) is a widely used project management method that navigates you through all the essentials for running a successful project. PRINCE2 is a flexible method and is aimed at all types of projects.

PRINCE2® PractitionerStudy PRINCE2 Practitioner, the second and final stage of the qualification will provide you with the skills and knowledge to apply and fine-tune the PRINCE2 methodology to address the needs of a project scenario.This course is provided by our training partner ILX and has been fully accredited by EXIN, who are licensed by AXELOS as an Examination Institute for Project Management.


IT4IT™

IT4IT is a vendor-neutral Reference Architecture for managing the business of IT. It underpins the important work done with IT frameworks such as TOGAF 9, COBIT and ITIL and enables IT management to work across the entire Value Chain in a better, faster, and cheaper way.

The initiative offers a new level of standardization for the management of IT and allows the IT function within an organization to achieve the same level of business discipline, predictability and efficiency as other functions in the business, such as HR and finance.

Good e-Learning IT4IT courses give a full overview of IT4IT, cover the basics and the core concepts, and study the four value streams in depth.

IT4IT™ FoundationThe purpose of certification to IT4IT Level 1 (Foundation), is to provide validation that the Candidate has gained knowledge of the terminology, structure, and basic concepts of IT4IT, and understands the core principles of the IT4IT Reference Architecture and the IT Value Chain.

IT4IT™ AwarenessAs the name ‘Awareness Course’ suggests, this course is designed to brief you on The Open Group’s IT4IT standard with need-to- know coverage.It might be that your organization is implementing the standard, or is considering to do so. You may be a decision-maker, or a potential user. You might be an IT professional, an HR executive, or an accountant. Whatever your background, the IT4IT standard is something you need to be aware of.


Sales and Marketing

The Institute of Sales and Marketing Management (ISMM) was established with the purpose of providing sales professionals at all stages of their career with practical support and training.

ISMM is the UK’s only professional sales qualifications awarding body recognized by the Government regulatory body, Ofqual.

Good e-Learning’s ISMM recognized qualifications aim to equip every studying professional with the essential skills to become a commercial success throughout their career and to continue to develop and work through each level to enhance their skills and capabilities.

ISMM U201 - Understanding the Ethics and Laws of SellingThis level two ISMM Award is essential training, and is meticulously up-to-date with the laws and ethics of selling.

ISMM U301 - Preparing and Delivering a Sales PresentationThis ISMM level three module has been developed to provide you with the necessary skills for preparing, developing and delivering sales presentations (or pitches) including considering the customer’s needs and preparing a presentation to meet those needs.

ISMM U302 - Handling Objections, Negotiating and Closing SalesThis course has been developed to provide you with the necessary skills to handle and overcome sales objections and also to negotiate in order to be able to close the sale effectively - in a way that is mutually beneficial to both the customer and your own organisation.

ISMM U303 - Understanding Influences on Buyer BehaviourThis course has been developed to provide the knowledge and understanding necessary to enable you to respond to different members of the decision-making unit, whether in consumer markets or organisational markets.

ISMM U304 - Understanding Customer Segmentation and ProfilingThis course has been developed to provide the knowledge and understanding necessary to enable you to identify different customer groups. It will also show you how to understand the motivations, attitudes and behaviours of customers in those customer groups. You will be shown how to build profiles using existing customer groups as a basis.

ISMM U305 - Understanding Sales and Marketing in OrganisationsThis course has been developed to provide you with an understanding of the factors that can cause conflict between sales and marketing departments.


ISMM U306 - Using Marketing Information for SalesThis course has been developed to provide you with an understanding of the importance of sales-related information, and how to obtain and store it.

ISMM U307 - Time and Territory ManagementThis course has been developed to provide you with an understanding of how to plan your use of time, plan sales calls to enable you to meet your sales targets, and to develop a plan to manage sales within a sales territory.

ISMM U308 - Planning for Professional DevelopmentThis course has been developed to provide you with the tools, concepts and techniques that will allow you to develop the knowledge and skills necessary to manage your own professional development, and enhance your career progression.

ISMM U309 - Prospecting For New BusinessThis course has been developed to show you how to source sales leads and achieve an initial appointment with a decision-maker.

ISMM U310 - Sales Pipeline ManagementThis course has been developed to show you how to forecast sales and set sales targets. In addition the course contains a number of other techniques surrounding Sales Pipeline Management.

ISMM Level 3 DiplomaStudents who choose to study ISMM Level 3 are likely to be employed in a first or second sales role, and are looking to deepen and broaden their knowledge and skills in selling and marketing.This course has been accredited by ISMM and created by industry leading experts to provide you with everything you need to pass the ISMM Level 3 exams!


Tool Accreditation

Good e-Learning provides online training that enables organizations to benchmark individuals and teams as practitioners of software tools.

Video-based, interactive e-learning tutorials are used to provide each student with skills and competencies for tools that are often highly sophisticated, and require training to maximize the benefits that can be gained from the tool.

Good e-Learning currently offer Tool Accreditation training for the leading Enterprise Architecture and Business Process analysis tool, iServer 2015, a collaborative software platform which consolidates and enhances de-facto Microsoft Technologies.

iServer 2015This e-learning course has been developed in conjunction with Orbus Software to accredit users of the iServer 2015 tool to a recognized standard.

iServer 2013 Enterprise ArchitectThis e-learning course has been developed in conjunction with Orbus Software to accredit users of the iServer Enterprise Architect tool to a recognized standard.

iServer 2013 Process ModelerThis e-learning course has been developed in conjunction with Orbus Software in order to accredit users of the iServer Process Modeler tool to a recognized standard.

Phone: +44 (0)8435 235096 Email: [email protected] Website: www.goodelearning.com

© Copyright 2016 Good e-Learning, all rights reserved. Good e-Learning is a trading name used by Educational Systems Ltd.

The Open Group Certification Mark and IT4IT™ are trademarks, and ArchiMate®, The Open Group® and TOGAF®, are registered trademarks of The Open Group. TOGAF 9 Foundation and TOGAF 9 Certification from Good

e-Learning are Accredited Training Courses and they comply with the accreditation requirements for The Open Group Certification for People: TOGAF® 9 Certification Program. ArchiMate® 2 Certified from Good e-Learning is an

Accredited Training Course and complies with the accreditation requirements for The Open Group Certification for People: ArchiMate® 2 Certification Program.

COBIT® is a registered trademark of ISACA and The IT Governance Institute. ITIL® and PRINCE2® are registered trademarks of AXELOS Ltd.

course catalog cour… · · 2018-03-166 good e-learning course catalog it service management ......

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