career development - harris county development course... · career development course catalog march...

CAREER

DEVELOPMENT Course Catalog

March 2020 – February 2021

https://webapps2.harriscountytx.gov/hctraining/

Human Resources & Risk Management 1310 Prairie, Suite 230 Training Room Houston, TX 77002 713-274-5419 [email protected]


2 Course Catalog: March 2020 – February 2021 http://webapps2.harriscountytx.gov/hctraining/

Frequently Asked Questions........................................................................................3

Training Locations .........................................................................................................4 Professional Development Track ................................................................................5 Management/Supervisors Track .................................................................................17 Leadership Track ............................................................................................................20 HeartSaver AED/CPR Certification & First Aid/Bloodborne Pathogens .............22 New Employee Orientations ........................................................................................23 Retirement Seminars ......................................................................................................24 Online Notary Training .................................................................................................25 The Career Development Library ................................................................................26 Course Descriptions .......................................................................................................28

Table of Contents

Harris County Human Resources & Risk Management is recognized by SHRM to offer Professional Development Credits (PDCs) for the SHRM-CP® or SHRM-SCP®. For more information about certification or recertification, please visit www.shrmcertification.org.

http://webapps2.harriscountytx.gov/hctraining/

http://www.shrmcertification.org/


How do I register for a class? Click on the following link: https://webapps2.harriscountytx.gov/hctraining/

Go to Human Resources & Risk Management and click the (+). Classes are listed by category, click the (+) to see all classes. Click on ‘Register for this class!’ once you have selected the class you want to enroll in. Fill out the form and hit click on the ‘Submit’ button.

Please note: Individuals should get supervisor’s approval prior to registering for a class. Individuals who are registered for a class will receive a confirmation within minutes of registration. What if I register for a Virtual Learning class? Individuals who are registered for a virtual class will receive a confirmation within minutes of registration. You will also receive an email with instructions and link information at least two days prior to the class. What does On-Demand classes mean? These classes are readily available. An Individual should still register for this class and will receive a confirmation within minutes of registration. You will also receive an email within two days with instructions and link information. What if I did not register for a class or New Employee Orientation, are walk-ins welcome? Individuals should register for all classes and New Employee Orientation as they may get full and space is limited. Materials are prepared prior to class and need to have an accurate number of participants. What does it mean to be waitlisted? If an individual is waitlisted, this means the class is currently full and you are not able to attend unless we receive a cancellation prior to the class. In this case, we will enroll the next person on the list and an email confirmation will be sent out. Who should I contact if I am unable to attend a training that I am scheduled for? Send an email to [email protected] or call 713-274-5435 for cancellations with your name and the name and date of the class. Where do I park if my class is downtown? You must pay for parking if you are registered to attend a class downtown. There are parking meters and parking lots that accept cash and credit card. Will I receive a certificate after each course? Participants must sign-in to receive a certificate of completion. Certificates are provided at the end of each course. Certificates for virtual learning courses are provided via-email after participation and attendance has been taken. Who should I contact if I have questions? If you have any questions or concerns, send an email to [email protected] or call 713-274-5435.

Frequently Asked Questions



mailto:[email protected]



Training Locations

Anderson Clayton Building

1310 Prairie, Suite 230 Training Room, 77002

CAO - New Employee Orientation

1019 Congress, Lower Level, 77002

Distance Learning Location - El Camino

2727 El Camino, 77054

Distance Learning Location - Washburn Tunnel

3100 Federal Road, 77015

Distance Learning Location - Library Admin Office

5749 South Loop East Freeway, 77033 Distance Learning Location - CAC

2500 Bolsover, 77005



Course Date Time Instructor

Accommodating the Deaf and

Hard of Hearing

Thursday, May 14 Thursday, August 13 Tuesday, October 20

1:00 pm – 3:00 pm 9:00 am – 11:00 am 1:00 pm – 3:00 pm

Coronda Harris,

HRRM & Sorenson Representative

Accountability: Yours, Mine,

Ours

On-Demand On-Demand Tawnya Mitchell

Achieving Success: Using Goals

to Get There Available through Distance Learning

Tuesday, April 7 11:00 am – 12:00 pm Sinead Lancaster,

Cigna EAP Representative

Aging Parents Series: Caring for

the Caregiver

Thursday, November 5 12:00 pm – 1:00 pm Sinead Lancaster,


Aging Parents Series:

Conversations About End of Life

Thursday, October 1 12:00 pm – 1:00 pm Sinead Lancaster,


Aging Parents Series:

Navigating Eldercare – A Compass for Caregivers

Thursday, September 3 12:00 pm – 1:00 pm Cynthia Kay,


Aging Parents Series: Spread

Too Thin – Life in the Sandwich Generation

Thursday, August 6 12:00 pm – 1:00 pm Sinead Lancaster,


Bridging Divides: Beyond Agree to Disagree

Tuesday, April 7 9:00 am – 10:00 am

Sinead Lancaster,


Professional Development Track

All are welcomed with supervisor approval.




Building a Respectful

Workplace – Address Respect

Online SGR Learning

Management System


Workplace – Common Threats to Respect

Online SGR Learning

Management System


Workplace – Defining Respect

Online SGR Learning

Management System

Button Pushers – Dealing with

Difficult Situations


Communication Processes:

Effective Cycle of Communication

Online SGR Learning

Management System

Communication Processes:

Overcoming Communication Barriers

Online SGR Learning

Management System

Communication Processes: Supportive Conversations

Online SGR Learning

Management System

Communicating Effectively with

Different Personalities


Conflict Strategies

Friday, May 29

Thursday, August 20 Tuesday, December 1

9:00 am – 12:00 pm 9:00 am – 12:00 pm 1:00 pm – 4:00 pm

Tawnya Mitchell

(Continued)





Conquering Conflict

Virtual Learning

Tuesday, May 12 Wednesday, October 28

1:30 pm – 3:00 pm 1:30 pm – 3:00 pm

Amy Castro

Construction Zone – Microsoft

Word Tips Booster Virtual Learning

Tuesday, June 2 Friday, August 21

Wednesday, October 28

9:00 am – 11:00 am 9:00 am – 11:00 am 9:00 am – 11:00 am

Tawnya Mitchell

Construction Zone – Tone

Booster Virtual Learning

Tuesday, June 30 Friday, September 18

Friday, January 8

9:00 am – 11:00 am 9:00 am – 11:00 am 9:00 am – 11:00 am

Tawnya Mitchell

Crafting a Winning Transmittal

Letter

Online SGR Learning

Management System

Creativity Unleashed

Tuesday, May 12 Tuesday, October 27

9:00 am – 12:00 pm 9:00 am – 12:00 pm

Margaret Johnson

Dealing with Difficult People &

Behaviors Available through Distance Learning

Tuesday, March 10 Thursday, April 16

9:00 am – 10:00 am 3:00 pm – 4:00 pm

Sinead Lancaster, CIGNA EAP

Representative

Developing Grit and Resilience Available through Distance Learning

Tuesday, April 21 Tuesday, October 27

1:00 pm – 2:30 pm 1:00 pm – 2:30 pm

Margaret Johnson

Diversity Awareness

Available through Distance Learning

Wednesday, May 13 Thursday, October 1

1:30 pm – 3:30 pm 9:00 am – 11:00 am

Tawnya Mitchell

Diversity Awareness

Virtual Learning

Friday, August 7 Friday, February 5

9:00 am – 11:00 am 9:00 am – 11:00 am

Tawnya Mitchell

(Continued)





Dress for Success

Virtual Learning

Tuesday, July 14 Thursday, January 14

1:30 pm – 3:00 pm 1:30 pm – 3:00 pm

Amy Castro

Effective Conflict Resolution

Thursday, June 11

Tuesday, October 6

1:00 pm – 4:00 pm 1:00 pm – 4:00 pm

Walt Natemeyer

Effective Communication Skills & Strategies

Available through Distance Learning Thursday, March 12 1:00 pm – 3:00 pm

Cynthia Kay,


Effective Goal Setting

Thursday, July 2

Thursday, January 7

9:00 am – 12:00 pm 1:00 pm – 4:00 pm

Richard Lewis

Effective Teamwork: Strategies for Working Together

Available through Distance Learning Tuesday, March 24 3:00 pm – 4:00 pm

Cynthia Kay,


Effective Time Management


Tuesday, March 10 Thursday, April 16

11:00 am – 12:00 pm 9:00 am – 10:00 am

Sinead Lancaster,

CIGNA EAP Representative

Embracing Diversity in the Workplace

Online

SGR Learning

Management System

Ethics: The Heart of Public Service

Online

SGR Learning

Management System

Exceptional Customer Service Available through Distance Learning

Thursday, March 12 Thursday, April 16

9:00 am – 10:00 am 11:00 pm – 12:00 pm

Sinead Lancaster,


(Continued)





Extraordinary Customer Service Online

SGR Learning

Management System

Fables and Fairy Tales – Lessons

for the Workplace

Tuesday, July 28 Tuesday, January 12

9:00 am – 12:00 pm 9:00 am – 12:00 pm

Margaret Johnson

Firm Foundations – Basic Punctuations, Sentence

Structure, and Paragraphing

Thursday, June 18 Tuesday, October 20 Thursday, January 28

9:00 am – 12:00 pm 9:00 am – 12:00 pm 1:00 pm – 4:00 pm

Tawnya Mitchell

“Fix It” When Things Go Wrong: Service Recovery Strategies for Customer Service Professionals

Tuesday, June 30 Tuesday, December 15

9:00 am – 12:00 pm 9:00 am – 12:00 pm

Amy Castro

Focus on the Customer


From Same Old Stuff (S.O.S.) to

Well on the Way (W.O.W.)

Wednesday, June 10 Tuesday, November 3

9:00 am – 12:00 pm 9:00 am – 12:00 pm

Margaret Johnson

Generational Differences


Wednesday, December 2 Tuesday, January 5

9:00 am – 11:00 am 1:00 pm – 3:00 pm

Tawnya Mitchell

Generational Differences

Virtual Learning

Tuesday, June 30 Friday, October 2

1:00 pm – 3:00 pm 9:00 am – 11:00 am

Tawnya Mitchell

Generational Issues in the

Workplace

Thursday, May 21 Friday, October 16

1:00 pm – 4:00 pm 9:00 am – 12:00 pm

Richard Lewis

Habits for Excellence


Tuesday, July 28 Tuesday, January 12

1:00 pm – 2:30 pm 1:00 pm – 2:30 pm

Margaret Johnson

(Continued)





Harassment Awareness and Prevention for Employees

Wednesday, April 1 Tuesday, August 4

Tuesday, September 22 Monday, December 14

9:00 am – 11:00 am 9:00 am – 11:00 am 1:00 pm – 3:00 pm 9:00 am – 11:00 am

Katie Rutherford, County Attorney’s

Office

Harassment Prevention: Cultivating Respect with

Title VII Online

SGR Learning

Management System

Honing Your Emotional Intelligence: Introduction to Relationship Management

Online

SGR Learning

Management System

Honing Your Emotional Intelligence: Introduction to

Self-Management Online

SGR Learning

Management System

Honing Your Emotional Intelligence: Introduction to

Social Awareness Online

SGR Learning

Management System

How Do I Manage My Time?

Time Management Assessment and Improvements


Friday, July 17 Tuesday, February 2

9:00 am – 11:00 am 9:00 am – 11:00 am

Tawnya Mitchell

How Do I Manage My Time?

Time Management Assessment and Improvements

Virtual Learning

Wednesday, June 10 Friday, November 13

9:00 am – 11:00 am 9:00 am – 11:00 am

Tawnya Mitchell

Increasing Communication

Effectiveness

Tuesday, July 21

Wednesday, January 6

1:00 pm – 4:00 pm 1:00 pm – 4:00 pm

Walt Natemeyer

(Continued)





Influencing Positive Change


Wednesday, June 10 Thursday, November 3

2:00 pm – 3:30 pm 1:00 pm – 2:30 pm

Margaret Johnson

Introduction to Business Writing Skills

Online

SGR Learning

Management System

Invest in Your Debt – Failsafe

Financial Planning

Tuesday, April 28

Thursday, September 10

1:00 pm – 4:00 pm 1:00 pm – 4:00 pm

Tom Watson

Invest in Your Debt – Failsafe

Financial Planning Virtual Learning

Thursday, July 9

Thursday, January 7

9:00 am – 11:00 am 9:00 am – 11:00 am

Tom Watson

Learning the Language of Multiple Generations

Online

SGR Learning

Management System

Learning to Listen

Virtual Learning

Friday, June 12 Tuesday, August 4

Wednesday, December 2

9:00 am – 11:00 am 9:00 am – 11:00 am 1:30 pm – 3:30 pm

Tawnya Mitchell

Let’s Be the One to Get It

Done – Motivating Ourselves and Others

Tuesday, April 21 Tuesday, September 22

9:00 am – 12:00 pm 9:00 am – 12:00 pm

Margaret Johnson

Local Government 101 Online

SGR Learning

Management System

Make Peace with Time Available through Distance Learning

Thursday, March 19 3:00 pm – 4:00 pm

Cynthia Kay,


(Continued)





Mastering Emotional

Intelligence

Tuesday, March 31 Thursday, May 21 Thursday, July 30

Tuesday, September 15 Thursday, October 22 Tuesday, February 16

9:00 am – 12:00 pm 9:00 am – 12:00 pm 9:00 am – 12:00 pm 9:00 am – 12:00 pm 1:00 pm – 4:00 pm

9:00 am – 12:00 pm

Carolyn Phillips

County Auditor’s Office

Mind Stretchers – Critical

Thinking Skills for Every Day Life

Tuesday, May 12 Tuesday, December 1

1:00 pm – 4:00 pm 9:00 am – 12:00 pm

Margaret Johnson

Networking: Building Better Business Relationships and

Connections

Tuesday, April 28 Thursday, December 17

9:00 am – 12:00 pm 9:00 am – 12:00 pm

Amy Castro

Personal Safety Available through Distance Learning

Tuesday, March 31 1:00 pm – 2:00 pm

Sinead Lancaster,


Power Tools – Proofing and

Editing Virtual Learning

Wednesday, June 10 Thursday, September 3

Tuesday, February 2

1:30 pm – 3:30 pm 9:00 am – 11:00 am 1:00 pm – 3:00 pm

Tawnya Mitchell

Presenting Your Best Professional Image


Thursday, March 12 Thursday, April 16

11:00 am – 12:00 pm 1:00 pm – 2:00 pm

Sinead Lancaster, Cigna EAP

Representative

Preventing Workplace Violence Online

SGR Learning

Management System

(Continued)





Projecting Professionalism

Tuesday, June 9

Tuesday, November 10 Tuesday, January 5

9:00 am – 12:00 pm 9:00 am – 12:00 pm 9:00 am – 12:00 pm

Tawnya Mitchell

Pruning Negativity Online

SGR Learning

Management System

Records Retention

Tuesday, April 14 Thursday, July 23

Thursday, October 29 Thursday, January 21

1:30 pm – 3:00 pm 1:30 pm – 3:00 pm 1:30 pm – 3:00 pm 1:30 pm – 3:00 pm

Amy Samples, County Attorney’s

Office

Recognizing and Responding to Workplace Bullying

Online

SGR Learning

Management System

Red Flags Rule: Identity Theft Prevention

Online

SGR Learning

Management System

Sexual Harassment Prevention Online

SGR Learning

Management System

Shift Work Strategies Available through Distance Learning

Thursday, March 19 1:00 pm – 2:00 pm

Sinead Lancaster,


Sticks and Stones…Workplace Bullying


Cynthia Kay,


(Continued)





Stress in Customer Service Roles

Available through Distance Learning Tuesday, March 17 11:00 am – 12:00 pm

Sinead Lancaster,


TCDRS Overview

Tuesday, March 3

(2 sessions)

Tuesday, May 5 (2 sessions)

Tuesday, July 7

(2 sessions)

Tuesday, September 15 (2 sessions)

Tuesday, November 17

(2 sessions)

9:00 am – 10:00 am &

10:30 am – 11:30 am

9:00 am – 10:00 am &

10:30 am – 11:30 am

1:00 pm – 2:00 pm & 2:30 pm – 3:30 pm

1:00 pm – 2:00 pm & 2:30 pm – 3:30 pm

9:00 am – 10:00 am &

10:30 am – 11:30 am

Cynthia Gonzales, TCDRS

Representative

Telephone Skills for

Professionals Virtual Learning

Thursday, April 23 Wednesday, September 9

1:30 pm – 3:00 pm 1:30 pm – 3:00 pm

Amy Castro

Telephone Skills Training for

Local Government Employees

Online SGR Learning

Management System

Ten Critical Communication Skills You Need to Succeed

Tuesday, June 23 Friday, October 2

9:00 am – 12:00 pm 9:00 am – 12:00 pm

Amy Castro

The Positive Impact of Emotional Intelligence

Friday, May 15 Thursday, August 20

Tuesday, November 10

9:00 am – 12:00 pm 1:00 pm – 4:00 pm 1:00 pm – 4:00 pm

Tawnya Mitchell

(Continued)





The Power of Initiative Available through Distance Learning

Tuesday, April 7 1:00 pm – 2:00 pm

Cynthia Kay,


Time Management Through

SMART Goals

Online SGR Learning

Management System

Tips for More Effective Time

Management


Violence in the Workplace for Employees


Sinead Lancaster,


What Were You Thinking? Online

SGR Learning

Management System

What Were You Thinking – Communication Nation

Online

SGR Learning

Management System

What Were You Thinking – Office Behavior

Online

SGR Learning

Management System

What Were You Thinking – Social Media Fail

Online

SGR Learning

Management System

Working With You is Killing Me! Available through Distance Learning

Wednesday, May 27 Thursday, November 5

1:30 pm – 3:30 pm 9:00 am – 11:00 am

Tawnya Mitchell

(Continued)





Working With You is Killing Me!

Virtual Learning

Tuesday, July 28 Wednesday, January 13

9:00 am – 11:00 am 1:30 pm – 3:30 pm

Tawnya Mitchell

Workplace Conflict: Strategies

and Solutions

Tuesday, March 17 9:00 am – 10:00 am Sinead Lancaster,


Workplace Harassment Prevention

Online

SGR Learning

Management System

(Continued)





Advanced FMLA and ADA

TBA TBA Alexis Knapp

Americans with Disabilities Act


Basic FMLA


Behavioral Based Interviewing Thursday, May 14

Tuesday, August 18 Thursday, December 3

9:00 am – 12:00 pm 9:00 am – 12:00 pm 9:00 am – 12:00 pm

Caroline Davila &

Sandra Cortes, Juvenile Probation

Building Teams in the Workplace

Friday, June 12 Wednesday, November 4

9:00 am – 12:00 pm 1:00 pm – 4:00 pm

Richard Lewis

Discovering and Working with

Your Strengths and Talents

Online SGR Learning

Management System

Employment Law:

Fundamentals of the American with Disabilities Act

Online SGR Learning

Management System

Employment Law:

Fundamentals of the Family and Medical Leave Act

Online SGR Learning

Management System

Employment Law:

Fundamentals of Title VII

Online SGR Learning

Management System

Fair Labor Standards Act: Exempt or Non-Exempt?


Management/Supervisor Track

Supervisors are welcome, with their manager’s approval.




FMLA Compliance Guidelines

for Supervisors

Online SGR Learning

Management System

Harassment Awareness and Prevention for Managers

TBA

TBA

Alexis Knapp

HIPAA Compliance Training for

Supervisors

Online SGR Learning

Management System

Integrating Your Community

and Social Media

Online SGR Learning

Management System

Leveraging the Power of Employee Engagement

Online SGR Learning

Management System

Managing Across the

Generations Available through Distance Learning

Wednesday, May 27 Thursday, October 1

9:00 am – 11:00 am 1:30 pm – 3:30 pm

Tawnya Mitchell

Managing Across the

Generations Virtual Learning

Tuesday, June 2 Wednesday, January 13

1:00 pm – 3:00 pm 9:00 am – 11:00 am

Tawnya Mitchell

Managing and Resolving Conflict in the Workplace

Wednesday, April 29 Wednesday, September 9

9:00 am – 12:00 pm 1:00 pm – 4:00 pm

Richard Lewis

Managing in the New Normal:

Future-Proof Your Organization

Online SGR Learning

Management System


(Continued)




Peer Today, Boss Tomorrow – Making a Successful Transition

Tuesday, May 26 Tuesday, December 15

9:00 am – 12:00 pm 1:00 pm – 4:00 pm

Amy Castro

Public Information Act

Thursday, April 2

Thursday, September 10 Thursday, October 29 Thursday, January 14

9:00 am – 11:00 am 9:00 am – 11:00 am 9:00 am – 11:00 am 9:00 am – 11:00 am

DeAnne Lin, County Attorney’s

Office

Supervisory Practice Lesson 1 –

Traits and Responsibilities

Online SGR Learning

Management System


Supervisor as a Teacher

Online SGR Learning

Management System


Supervisor as Motivator

Online SGR Learning

Management System

Supervisory Practice Lesson 4 – Supervisor as Troubleshooter

Online SGR Learning

Management System


Supervisor as Inspector

Online SGR Learning

Management System


Practical Scenarios

Online SGR Learning

Management System

Timesheets: What Counts as Hours Worked

Monday, April 13 Monday, July 13

Wednesday, September 9

Monday, December 7

9:00 am – 12:00 pm 9:00 am – 12:00 pm 1:00 pm – 4:00 pm

9:00 am – 12:00 pm

Katie Rutherford, County Attorney’s

Office


(Continued)




Change Management: Secrets

to Creating Real Change in Local Government

Organizations

Online SGR Learning

Management System

Coaching Through Difficult

Situations

Online SGR Learning

Management System

Creating a Culture of Trust Online

SGR Learning

Management System

Delegating Well

Tuesday, June 9

Tuesday, September 29 Tuesday, January 26

1:00 pm – 4:00 pm 9:00 am – 12:00 pm 9:00 am – 12:00 pm

Tawnya Mitchell

Employee Morale: Seven

Essential Leadership Strategies to Boost Employee

Performance

Online SGR Learning

Management System

Five Leadership Principles to

Create the Ultimate Customer Experience for Citizens

Online SGR Learning

Management System

Introduction to Lean

Management in Government

Online SGR Learning

Management System

Lead, Motivate, Inspire

Thursday, June 18

Tuesday, September 29 Tuesday, January 26

1:00 pm – 4:00 pm 1:00 pm – 4:00 pm 1:00 pm – 4:00 pm

Tawnya Mitchell

Leadership Track

For mid-managers and above, with manager’s approval.




Leadership and Influence

Tuesday, July 7 Thursday, January 21

9:00 am – 12:00 pm 9:00 am – 12:00 pm

Amy Castro

Leading and Managing

Tuesday, July 14 Thursday, December 10

9:00 am – 12:00 pm 9:00 am – 12:00 pm

Richard Lewis

Leading Employees to High

Performance

Thursday, June 11 Tuesday, October 6

9:00 am – 12:00 pm 9:00 am – 12:00 pm

Walt Natemeyer

Lead Like Your Life

Depends On It

Online SGR Learning

Management System

Leadership and Culture – Leveraging Diversity for

Success: So, How Much Do You Know?

Online SGR Learning

Management System

Managing Change

Online

SGR Learning Management System

Situational Power and Influence

Tuesday, July 21 Wednesday, January 6

9:00 am – 12:00 pm 9:00 am – 12:00 pm

Walt Natemeyer

Strategic Planning: Creating

Strategy for Powerful Results

Online SGR Learning

Management System

Strategic Planning Process

Online


Team Development for Leaders

Online


What Were You Thinking – Be a

Leader, Not a Boss

Online SGR Learning

Management System

Leadership Track

(Continued)



DATES & TIMES

Friday, April 24 8:00 am – 12:00 pm

Friday, July 10 8:00 am – 12:00 pm

Friday, September 25 8:00 am – 12:00 pm

Friday, December 4 8:00 am – 12:00 pm

Friday, May 8 8:00 am – 12:00 pm

Friday, July 24 8:00 am – 12:00 pm

Friday, October 9 8:00 am – 12:00 pm

Friday, December 18 8:00 am – 12:00 pm

Friday, May 22 8:00 am – 12:00 pm

Friday, August 14 8:00 am – 12:00 pm

Friday, October 23 8:00 am – 12:00 pm

Friday, January 15 8:00 am – 12:00 pm

Friday, June 5 8:00 am – 12:00 pm

Friday, August 28 8:00 am – 12:00 pm

Friday, November 6 8:00 am – 12:00 pm

Friday, January 29 8:00 am – 12:00 pm

Friday, June 26 8:00 am – 12:00 pm

Friday, September 11 8:00 am – 12:00 pm

Friday, November 20 8:00 am – 12:00 pm

Friday, February 12 8:00 am – 12:00 pm

FIRST AID & BLOODBORNE PATHOGENS DATES & TIMES

Wednesday, May 13 8:00 am – 1:00 pm

Wednesday, July 22 8:00 am – 1:00 pm

Thursday, October 15 8:00 am – 1:00 pm

Wednesday, January 27 8:00 am – 1:00 pm

HeartSaver AED/CPR Certification

All are welcomed, with supervisor approval.



PLEASE NOTE: REGISTRATION IS REQUIRED TO GUARANTEE ADEQUATE SPACE AND MATERIALS.

LOCATION: 1019 CONGRESS, LOWER LEVEL CONFERENCE CENTER

(UNLESS OTHERSIDE NOTED) 8:00 AM – 12:30 PM

DATES

March 18th

June 17th

September 16th

December 16th

April 15th

July 15th

October 21st*

January 20th

May 20th*

August 19th

November 18th

February 17th

* To be held at 1310 Prairie, Suite 230 Training Room

All new employees are welcome to one of these sessions. Learn about your health care benefits, payroll, retirement benefits, your rights and responsibilities as an employee, career development programs, and other Harris County services.

Call 713-274-5435 for more information.

New Employee Orientations


https://www.google.com/maps/place/1310+Prairie+St,+Houston,+TX+77002/@29.7587526,-95.3614591,17z/data=!3m1!4b1!4m2!3m1!1s0x8640bf244d4a25df:0x363aa6bba1fea02a


REGISTRATION FOR A RETIREMENT SEMINAR IS BY INVITATION ONLY. IF YOU HAVE ALREADY ATTENDED, YOU MAY REGISTER FOR ANOTHER ONE,

BUT ATTENDANCE IS ON YOUR OWN TIME.

8:00 AM – 4:00 PM

DATES & LOCATIONS

April 2, 2020

(registration period: 3/9 – 3/19)

Leon Grayson

Community Center

13828 Corpus Christi

Houston, Texas 77047

June 4, 2020


Mangum-Howell Community Center

2500 Frick Road


August 6, 2020


Tom Bass

Community Center

15108 Cullen Blvd.


October 8, 2020


Trini Mendenhall

Community Center

1414 Wirt Road


December 3, 2020


TranStar – Office of Emergency

Management & Homeland Security

6922 Katy Road


Learn about your TCDRS account, post-retirement benefits and insurance, health and wellness issues, social security, wills and probate, the required forms and process, and other services for future retirees.

Call 713-274-5435 for more information.

Retirement Seminars


https://www.google.com/maps/place/Leon+Z+Grayson+Community+Center/@29.7823902,-95.2495386,12z/data=!4m15!1m12!4m11!1m3!2m2!1d-95.1781275!2d29.7889455!1m6!1m2!1s0x8640a478cdeb431b:0xdd630c87cb5c92b8!2sleon+grayson+community+center!2m2!1d-95.1794984

https://www.google.com/maps/place/Leon+Z+Grayson+Community+Center/@29.7823902,-95.2495386,12z/data=!4m15!1m12!4m11!1m3!2m2!1d-95.1781275!2d29.7889455!1m6!1m2!1s0x8640a478cdeb431b:0xdd630c87cb5c92b8!2sleon+grayson+community+center!2m2!1d-95.1794984

https://www.google.com/maps/place/Mangum-Howell+Center/@29.9221096,-95.458123,17z/data=!3m1!4b1!4m5!3m4!1s0x8640c93db3f84c55:0xe94bbafd2e3218e6!8m2!3d29.922105!4d-95.4559343

https://www.google.com/maps/place/Tom+Bass+Senior+Center/@29.5896594,-95.3536298,15z/data=!4m2!3m1!1s0x0:0x24e3b2fe730223df

https://www.google.com/maps/place/Tom+Bass+Senior+Center/@29.5896594,-95.3536298,15z/data=!4m2!3m1!1s0x0:0x24e3b2fe730223df

https://www.google.com/maps/place/Trini+Mendenhall+Community+Center/@29.7957468,-95.4841352,15z/data=!4m2!3m1!1s0x0:0x25764e805ba35d5

https://www.google.com/maps/place/Trini+Mendenhall+Community+Center/@29.7957468,-95.4841352,15z/data=!4m2!3m1!1s0x0:0x25764e805ba35d5

https://www.google.com/maps/place/Houston+TranStar/@29.7826696,-95.442814,17z/data=!4m13!1m7!3m6!1s0x8640c6d9f460a1cd:0xc0347c333ba5cc3a!2s6922+Katy+Rd,+Houston,+TX+77024!3b1!8m2!3d29.7826696!4d-95.44062!3m4!1s0x8640c6d9f3ca2f15:0x809dd45ea3fe1b9f!8m2!3d29.7826967!4d-95.4405474https:/www.google.com/maps/place/Houston+TranStar/@29.7826696,-95.442814,17z/data=!4m13!1m7!3m6!1s0x8640c6d9f460a1cd:0xc0347c333ba5cc3a!2s6922+Katy+Rd,+Houston,+TX+77024!3b1!8m2!3d29.7826696!4d-95.44062!3m4!1s0x8640c6d9f3ca2f15:0x809dd45ea3fe1b9f!8m2!3d29.7826967!4d-95.4405474

https://www.google.com/maps/place/Houston+TranStar/@29.7826696,-95.442814,17z/data=!4m13!1m7!3m6!1s0x8640c6d9f460a1cd:0xc0347c333ba5cc3a!2s6922+Katy+Rd,+Houston,+TX+77024!3b1!8m2!3d29.7826696!4d-95.44062!3m4!1s0x8640c6d9f3ca2f15:0x809dd45ea3fe1b9f!8m2!3d29.7826967!4d-95.4405474https:/www.google.com/maps/place/Houston+TranStar/@29.7826696,-95.442814,17z/data=!4m13!1m7!3m6!1s0x8640c6d9f460a1cd:0xc0347c333ba5cc3a!2s6922+Katy+Rd,+Houston,+TX+77024!3b1!8m2!3d29.7826696!4d-95.44062!3m4!1s0x8640c6d9f3ca2f15:0x809dd45ea3fe1b9f!8m2!3d29.7826967!4d-95.4405474


Are you a notary needing a refresher course or would like to become a notary for the first time? This online course will review the steps required to become a Texas notary. Learn the nine basic steps every notary must follow when performing notarial acts along with the powers and duties as authorized by Texas law. Also, learn how to:

identify prohibited notarial acts and avoid notarial misconduct; avoid conflicts of interest when performing notarial acts; handle unlawful notarial requests; identify the three allowable methods for a document’s signer; detect altered identification documents; properly use your Texas notary stamp, seal, and record book; record the required information in your notary record book; properly correct notarial record book entries; identify different types of notarial acts; identify which documents can and cannot be notarized and when to refuse; comply with electronic notarization laws; And much, much more!

Online Notary Training

To register email: [email protected]




Communication and Writing Topics Fat Free Writing (text)

Thinking on Your Feet (text)

Writing Effective E-Mail (text)

Writing Fitness (text)

Writing that Sells (text)

Compliance Topics HR How To: Discipline (text)

HR How To: Recruiting and Hiring (text)

It’s About Respect (CD/DVD)

Open Government Training Resources (CD/DVD)

Preventing Workplace Violence (text)

Employee Development Create Your Own Future (text)

Doubling Your Productivity (CD/DVD)

How to Master Your Time (CD/DVD)

Managing Anger (text)

Overcoming Anxiety (text)

Personal Time Management (CD/DVD)

Stress that Motivates (text)

The Great American Debt Opportunity (text)

The Continuously Improving Self (text)

Employee Development (continued) The Oz Principle: Getting Results Through

Individual and Organizational Accountability (text)

The Miracle of Self-Discipline (CD/DVD)

The Psychology of Achievement (CD/DVD)

The Science of Positive Focus (CD/DVD)

The Science of Self-Confidence (CD/DVD)

The Ultimate Goals Program (CD/DVD)

Time Management for Results (CD/DVD)

Time Power (text)

TQM – 50 Ways to Make It Work for You (text)

Understanding Organizational Change (text)

Unlock Your Potential (CD/DVD)

Village of 100; 3rd Edition (CD/DVD)

Essential Office Skills 50 One-Minute Tips to Better

Communication (text)

Office Management (text)

The Good, The Bad & The Ugly (Customer Service Stories) (text)

Working Together (text)

Career Development Library

WANT TO LEARN AT YOUR OWN PACE AND IN YOUR OWN SPACE? THESE MATERIALS ON A VARIETY OF RELEVANT SUBJECTS MAY BE FOR

YOU. CHECK OUT MATERIAL FOR TWO WEEKS AT A TIME.

FOR MORE INFORMATION, PLEASE CALL HR & RM AT (713) 274-5435.


Leadership

Classics of Organizational Behavior (text)

Developing High Performance Teams (text)

Fierce Conversations (text)

It’s Our Ship, The No-Nonsense Guide to Leadership (text) Leadership Made Simple (text)

Learning to Lead (text)

Office Politics (text)

You Don’t Need a TITLE to be a Leader (text)

Management

Achieving Consensus (text)

Behavior Based Interviewing (text) Effective Performance Appraisals

(text)

Finance for Non-Financial Managers (text)

Handling the Difficult Employee (text)

Managing Employee Performance (text)

Managing Upwards (text)

Powerful Performance Appraisals (text)

The Wall Street MBA – Your Personal Crash Course in Corporate Finance (text)

Supervision Delegating and Supervising (CD/DVD)

Discussing Performance (text & CD)

Dynamics of Diversity (text)

Effective Recruiting Strategies (text)

Excellence in Supervision (text)

Quality Interviewing (text)

Successful Negotiation (text)

Supervisor’s HR Desk Reference (book)

The Fifty-Minute Supervisor (text)

The New Supervisor (text)

Train the Trainer 50 One-Minute Tips for Trainers (text)

Effective Presentation Skills (text)

Sales Training Basics (text)

Technical Presentation Skills (text)

Career Development Library

(Continued)


COURSES WITH AN ASTERISK * ARE OPEN TO MANAGERS/SUPERVISORS ONLY. Topics and presenters are subject to change or cancellation without notice.

Accommodating the Deaf and Hard of Hearing (Instructors: Coronda Harris, HRRM, and Sorenson Representative) This program is valid for 2.0 PDCs for the SHRM-CP® or SHRM-SCP®.

In this training be empowered as an employee assisting persons with disabilities; gain knowledge of available resources; and learn how to use the appropriate forms.

Accountability: Yours, Mine, Ours This course is available through On-Demand (Instructor: Tawnya Mitchell)

Understand the importance of personal accountability and identify barriers to establishing personal accountability. Recognize the barriers to effective delegation and examine and assess the vicious and virtuous cycles of delegation. Identify and discuss strategies to empower team members and build a strong culture of accountability.

Achieving Success: Using Goals to Get There (Instructor: Sinead Lancaster, Cigna EAP Representative) This program is valid for 1.0 PDCs for the SHRM-CP® or SHRM-SCP®.

Recognize areas where you want to grow and succeed and learn how to make S.M.A.R.T. goals. Identify obstacles to accomplishing your goals. Discuss how to evaluate your options, make an action plan, and explore ways to stay motivated.

*Advanced FMLA and ADA (Instructor: Alexis Knapp) Prerequisite: Supervisors and managers must have taken Basic FMLA and Basic ADA. This program is valid for 3.0 PDCs for the SHRM-CP® or SHRM-SCP®.

The Family & Medical Leave Act and Americans with Disabilities Act are both very complex laws. Come prepared to engage in lively discussions! We will compare and contrast the protections under both laws; discover the reasons why designating FMLA is crucial; identify legal strategies for dealing with potentially abusive situations; and practice recognizing ADA and FMLA issues in the workplace and developing appropriate responses to them. Dealing with employee health issues is never easy. It takes compassion. But it also takes confidence to know that what you say and do is allowed under the law. This class will give you that confidence! You will have plenty of opportunities to ask questions and discuss possible solutions to current issues you may be facing.

Aging Parents Series: Caring for the Caregiver (Instructor: Sinead Lancaster, Cigna EAP Representative)

Explore the signs of caregiver stress and burnout and learn strategies for healthy caregiving and self-care. Identify ways to deal with family dynamics. Discuss how to stay resilient in the face of caregiving stress.

Course Descriptions



Aging Parents Series: Conversations About End of Life (Instructor: Sinead Lancaster, Cigna EAP Representative)

Participants will talk about the discomfort we have with the subject of death. Understand how candid conversations can add quality at the end of life. Learn approaches to end-of-life conversations and issues.

Aging Parents Series: Navigating Eldercare – A Compass for Caregivers (Instructor: Cynthia Kay, Cigna EAP Representative)

Review tips for determining your elder’s needs. Explore different approaches to living arrangements. Learn how to plan legally, medically and financially. Discuss the importance of connection and recognize your needs as a caregiver.

Aging Parents Series: Spread Too Thin – Life in the Sandwich Generation (Instructor: Sinead Lancaster, Cigna EAP Representative)

Explore elements that define the “sandwich” generation and understand the unique challenges of this role. Learn strategies to reduce negative impact, identify importance and methods of self-care, and learn how to develop positive attitudes and approaches.

*Americans with Disabilities Act (Instructor: Alexis Knapp) This program is valid for 3.0 PDCs for the SHRM-CP® or SHRM-SCP®.

Americans with Disabilities Act (ADA) is a complex law. If you have not had this training recently, you should attend one of these classes because the ADA has changed significantly since it was enacted. Supervisors and managers need to know what their obligations are to employees with disabilities. Come prepared to engage in lively discussions! We will define what is and what is not a “disability” under the Act, identify when reasonable accommodations are legally required, analyze how to determine whether a requested accommodation is reasonable, compare and contrast the protections under the ADA and the FMLA, explore legal strategies for dealing with potentially abusive situations, and practice recognizing ADA and FMLA issues in the workplace and developing appropriate responses to them.

*Basic FMLA (Instructor: Alexis Knapp) This program is valid for 3.0 PDCs for the SHRM-CP® or SHRM-SCP®.

Part of your responsibility as a supervisor is to recognize situations that may qualify for protection under the Family & Medical Leave Act (FMLA) to ensure that the County complies with the law. In this interactive session, we will identify the FMLA qualifying events; define the three major FMLA protections; distinguish the protections provided by FMLA from those provided under Americans with Disabilities Act (ADA); and discover the reasons why designating FMLA is so important. You will have plenty of opportunities to ask questions and discuss possible solutions to any FMLA issues you may be facing.

(Continued)

Course Descriptions



*Behavioral Based Interviewing (Instructors: Caroline Davila & Sandra Cortes, Juvenile Probation) This program is valid for 3.0 PDCs for the SHRM-CP® or SHRM-SCP®.

This class will cover the basics of behavioral interviewing, including developing more effective interview questions. The method is based on the knowledge that past behaviors are the best predictor of future behaviors, even (especially!) in the workplace.

Bridging Divides: Beyond Agree to Disagree (Instructor: Sinead Lancaster) This program is valid for 3.0 PDCs for the SHRM-CP® or SHRM-SCP®.

Understand the values and challenges of diverse interactions. Recognize the influence of brain wiring and bias and discover what happens when we reach across divides. Practice connecting in authentic ways.

*Building Teams in the Workplace (Instructor: Richard Lewis) This program is valid for 3.0 PDCs for the SHRM-CP® or SHRM-SCP®.

Define team and teamwork and discuss embarking on building teams and the team building process. Identify characteristic and barriers to creating effective teams. Group dynamics and how they influence successful completion of goals and objectives are stressed. Understand the empowerment of employees to accomplish tasks and objectives to accommodate a changing work environment.

Button Pushers – Dealing with Difficult Situations This course is available through On-Demand (Instructor: Tawnya Mitchell) This program is valid for 2.0 PDCs for the SHRM-CP® or SHRM-SCP®.

Identify the top five “button pushing” situations and discuss why situations often escalate to conflict rather than resolution. Learn appropriate non-escalating interventions and practice techniques with peer critique and discussion.

Communicating Effectively with Different Personalities This course is available through On-Demand (Instructor: Tawnya Mitchell) This program is valid for 2.0 PDCs for the SHRM-CP® or SHRM-SCP®.

Understanding the power of personality is important when it comes to effective communication. Learn to create a more effective conversation and written messages based on personality preferences. Identify the characteristics of the four different personality types. Also, identify preferences in non-verbal, verbal, and written communication that motivate each type.

(Continued)

Course Descriptions



Conflict Strategies (Instructor: Tawnya Mitchell) This program is valid for 3.0 PDCs for the SHRM-CP® or SHRM-SCP®.

Conflict happens. It cannot be eliminated, but it can be disruptive and counter-productive when handled poorly. To maintain order in the workplace, conflict resolution strategies are essential. Identify your dominant method for dealing with conflict and explore the positives of engaging in dynamic, integrated conflict resolution. Through interactive activities, discover how to navigate strategically through 10 different work-based scenarios and identify methods to integrate and encourage more collaboration toward a solution in most situations.

Conquering Conflict (Virtual Learning) (Instructor: Amy Castro) This program is valid for 1.5 PDCs for the SHRM-CP® or SHRM-SCP®.

Learn your individual conflict style and be able to identify the style of various coworkers. Learn and practice effective conflict resolution techniques to see conflict in a new light- as an opportunity for improvement rather than something to be dreaded and avoided.

Note: This is a virtual learning class you can complete from the convenience of your own workspace. You will need internet and speakers to interact with the instructor. You will also receive emails with instructions and linked information at least two days before to the class. Participation/attendance will be taken throughout the class and certificates will be distributed via-email.

Construction Zone – Microsoft Word Tips Booster (Virtual Learning) (Instructor: Tawnya Mitchell) This program is valid for 2.0 PDCs for the SHRM-CP® or SHRM-SCP®.

Identify formatting and editing tools, learn how to use tools to improve business writing, and practice tips and techniques. Note: This is a virtual learning class you can complete from the convenience of your own workspace. You will need internet and speakers to interact with the instructor. You will also receive emails with instructions and linked information at least two days before to the class. Participation/attendance will be taken throughout the class and certificates will be distributed via-email.

Construction Zone – Tone Booster (Virtual Learning) (Instructor: Tawnya Mitchell) This program is valid for 2.0 PDCs for the SHRM-CP® or SHRM-SCP®.

Increase your understanding of business writing, the need for inclusive language, positive words, and appropriate level of comprehension. Practice composing tone appropriate messages and participate in peer critique and discussion. Note: This is a virtual learning class you can complete from the convenience of your own workspace. You will need internet and speakers to interact with the instructor. You will also receive emails with instructions and linked information at least two days before to the class. Participation/attendance will be taken throughout the class and certificates will be distributed via-email.

(Continued)

Course Descriptions



Creativity Unleashed (Instructor: Margaret Johnson) This program is valid for 3.0 PDCs for the SHRM-CP® or SHRM-SCP®.

Increase your understanding of creativity and recognize your abilities. Learn techniques to look at problems differently and learn how to apply creativity exercises to current work situations for new solutions.

Dealing with Difficult People and Behaviors (Instructor: Cynthia Kay, Cigna EAP Representative) This program is valid for 1.0 PDCs for the SHRM-CP® or SHRM-SCP®.

Learn how to differentiate between “difficult people” and “difficult situations” and understand why a person might be considered difficult. Learn how to take control of the one person you can control - yourself! Discover techniques for dealing with difficult behaviors.

*Delegating Well (Instructor: Tawnya Mitchell) This program is valid for 3.0 PDCs for the SHRM-CP® or SHRM-SCP®.

Effective delegation is a necessary ingredient in successful leadership. Without the ability to delegate, a leader will constantly battle keeping up with all that must be done. This session will assist leaders in developing and maximizing their team resources. Understand the importance of effective delegation as well as the problems associated with lack of delegation or poor delegation. Learn to communicate the “why” and the need for every delegated task. Define and practice proper delegation steps and discussions, plan a delegation of task taken from work-based need, and develop an action plan for future delegation discussions.

Developing Grit and Resilience (Instructor: Margaret Johnson) This program is valid for 1.5 PDCs for the SHRM-CP® or SHRM-SCP®.

Define grit (perseverance toward long term goals) and resilience (optimism and ability to bounce back from failure) and how it affects performance. Practice skills to increase grit and resilience for higher performance and effectiveness by focusing on language choices, adopting flexible thinking patterns, and making plans to practice resilience behaviors.

Diversity Awareness This course is available live and by Virtual Learning (Instructor: Tawnya Mitchell) This program is valid for 2.0 PDCs for the SHRM-CP® or SHRM-SCP®.

Today more than ever before, we engage with a variety of cultures. Understanding the cultural dimensions that exist in every culture will assist us in understanding behaviors and adapting our communication style to increase the effectiveness of our interactions. Define and identify the six cultural dimensions found in the research of Geert Hofstede and provide ways to apply information about the dimensions to specific business interactions. Explore how differences in perceptions of the cultural dimensions may occur and how they can manifest in business interactions. Discuss and develop personal plans to adjust behaviors to accommodate differences in the workplace.

(Continued)

Course Descriptions



Dress for Success (Virtual Learning) (Instructor: Amy Castro) This program is valid for 1.5 PDCs for the SHRM-CP® or SHRM-SCP®.

Learn how a professional appearance can improve creditability, leadership, and authority. Identify the basics of appropriate and inappropriate business attire for men and women, discuss the myth of business casual, and learn the importance of grooming and personal appearance maintenance tips that are essential to a professional appearance. Also, identify key body language and vocal qualities to project a professional image and first impression. Note: This is a virtual learning class you can complete from the convenience of your own workspace. You will need internet and speakers to interact with the instructor. You will also receive emails with instructions and linked information at least two days before to the class. Participation/attendance will be taken throughout the class and certificates will be distributed via-email.

Effective Communication Skills & Strategies (Instructor: Cynthia Kay, Cigna EAP Representative) This program is valid for 2.0 PDCs for the SHRM-CP® or SHRM-SCP®.

Identify basic elements of communication and review verbal and non-verbal communication skills. Learn skills to practice active listening and explore practical tips for improving communication skills. Discuss the benefits of an assertive approach and learn strategies to help you be a more engaging communicator. Also, understand how to adjust your communication style to the situation.

Effective Conflict Resolution (Instructor: Walt Natemeyer) This program is valid for 3.0 PDCs for the SHRM-CP® or SHRM-SCP®.

Various types of conflict within an organization will be discussed. An intergroup conflict simulation will provide an opportunity to explore a variety of conflict resolution approaches. Assess your own conflict management style and learn approaches to develop beneficial resolutions and win-win outcomes.

Effective Goal Setting (Instructor: Richard Lewis) This program is valid for 3.0 PDCs for the SHRM-CP® or SHRM-SCP®.

Learn how to develop achievable goals. Explore professional and organizational goals, learn the process of setting them, and discover ways to evaluate their effectiveness.

Effective Teamwork: Strategies for Working Together (Instructor: Cynthia Kay, Cigna EAP Representative) This program is valid for 1.0 PDCs for the SHRM-CP® or SHRM-SCP®.

Understand the barriers to constructive teamwork and learn skills for productive communication and conflict resolution. Explore the factors that make up an effective team and discover ways you can contribute to making your team better.

(Continued)

Course Descriptions



Effective Time Management (Instructor: Sinead Lancaster, Cigna EAP Representative)

Identify barriers to effective time management and understand the consequences of how we allocate our time. Learn how to prioritize and discuss techniques for managing personal and professional time more effectively.

Exceptional Customer Service (Instructor: Sinead Lancaster, Cigna EAP Representative) This program is valid for 1.0 PDCs for the SHRM-CP® or SHRM-SCP®.

Explore the meaning of exceptional customer service and learn how to make the customer’s experience exceptional. Discuss strategies to do when there is a problem and review tips for managing stress and preventing burnout.

Fables and Fairy Tales – Lessons for the Workplace (Instructor: Margaret Johnson) This program is valid for 3.0 PDCs for the SHRM-CP® or SHRM-SCP®.

Examine Grimm’s Fairy Tales and Aesop’s Fables for lessons that can be applied to the work environment. Plan and practice - through writing, speaking, and role playing – implementation of the lessons to your own work circumstances. Learn to build collaborative relationships, interpersonal awareness, assertiveness goals, and action plans.

*Fair Labor Standards Act: Exempt or Non-Exempt? (Instructor: Alexis Knapp) This program is valid for 2.0 PDCs for the SHRM-CP® or SHRM-SCP®.

If you are responsible for classifying positions as exempt or non-exempt under the Fair Labor Standards Act, this class is an absolute must. We will identify the four major exemptions under the FLSA and the multi-factor tests used for classifying positions. You will also learn best practices for getting it right!

Firm Foundations – Basic Punctuation, Sentence Structure, and Paragraphing (Instructor: Tawnya Mitchell) This program is valid for 3.0 PDCs for the SHRM-CP® or SHRM-SCP®.

Go back to the foundational elements of writing. Refresh your knowledge of the basic parts of speech and how they work together to formulate effective written communication. Learn how to build well-written, effective sentences. Practice using grammar, usage, and punctuation. Also, review elements of basic punctuation and simple paragraph structure.

First Aid & Blood Borne Pathogens (Instructor: CodeCPR Training Representative) This program is valid for 5.0 PDCs for the SHRM-CP® or SHRM-SCP®.

Learn basic first aid skills that prevent and minimize injury, provide comfort and maximize care that can help save a life. Upon successful completion of the course, you will receive an ECSI (Emergency Care & Safety Institute) certification e-card.

(Continued)

Course Descriptions



“Fixing It” When Things Go Wrong: Service Recovery Strategies for Customer Service Professionals (Instructor: Amy Castro) This program is valid for 3.0 PDCs for the SHRM-CP® or SHRM-SCP®.

Let’s face it, mistakes and unhappy customers are an inevitable part. However, when mistakes and miscommunication happen or your customer aren’t happy with a service, how you and your staff respond can make the difference. Learn tips and techniques to have a great service recovery process that can create loyalty!

Focus on the Customer This course is available through On-Demand (Instructor: Tawnya Mitchell)

Learn skills needed to improve the climate and the impact of customer relationships. Develop greater insights into the impact of both internal and external customer service. Identify and assess ways to positively improve internal customer service. Learn strategies to instill a customer service mindset and understand ways to recover from a customer service problem.

From Same Old Stuff (S.O.S.) to Well On the Way (W.O.W.) (Instructor: Margaret Johnson) This program is valid for 3.0 PDCs for the SHRM-CP® or SHRM-SCP®.

Assess where you are now (Same Old Stuff) in a particular area of concern where progress is desired. It may be with your skill set and knowledge, career, communication skills, business relationships at work, leadership skills, or other. Determine where you would like to be (Well On the Way) and what that would look like to set goals and vision. Learn to take action to move yourself forward, remove, and make a plan.

Generational Differences This course is available live and by Virtual Learning (Instructor: Tawnya Mitchell) This program is valid for 2.0 PDCs for the SHRM-CP® or SHRM-SCP®.

Four different generations are now working side-by-side in America and each has a set of characteristics and preferences. In this course, we will define and identify the four generations and explore the behavioral characteristics and preferences of each generation. We will also identify how those differences in generational preferences may arise in business interactions and develop personal plans to adjust our behaviors to accommodate differences.

Generational Issues in the Workplace (Instructor: Richard Lewis) This program is valid for 3.0 PDCs for the SHRM-CP® or SHRM-SCP®.

Discuss how age differences impact leading and managing in complex organizations. Examine how age cohort influences our culture, work styles, professional orientation, and social etiquette. Identify and discuss generational issues that negatively affect organizations. Learn techniques and strategies that enhance the ability of leaders to successfully manage and motivate individuals from various age groups.

(Continued)

Course Descriptions



Habits for Excellence (Instructor: Margaret Johnson) This program is valid for 1.5 PDCs for the SHRM-CP® or SHRM-SCP®.

Examine your good and bad habits and determine what needs to be modified. Learn high performance habits and techniques to incorporate them into your daily practice. Identify techniques to seek clarity and improve productivity. Determine methods to keep yourself motivated to change and keep positive habits.

*Harassment Awareness and Prevention for Employees (Instructor: Katie Rutherford, County Attorney’s Office) This program is valid for 2.0 PDCs for the SHRM-CP® or SHRM-SCP®.

Harris County is committed to providing a work place free of harassment. In this interactive session, we will identify all of the legally protected characteristics; describe what is and what is not illegal harassment; explore cultural influences that affect our behavior at work; and discuss the relevant County policies.

*Harassment Awareness and Prevention for Managers (Instructor: Alexis Knapp) This program is valid for 2.0 PDCs for the SHRM-CP® or SHRM-SCP®.

Part of your responsibility as a supervisor is to prevent illegal harassment in the workplace. You have to recognize harassment to be able to do that! In this interactive session, we will identify all of the legally protected characteristics; discuss what is and what is not illegal harassment; explore cultural influences that affect our behavior at work; and recognize your role in preventing harassment. After conquering that information, we will analyze the steps to take if you receive a report of harassment. You will have plenty of opportunities to ask questions, role-play, and discuss possible solutions to hypothetical situations.

HeartSaver AED/CPR Certification (Instructor: CodeCPR Training Representative) This program is valid for 4.0 PDCs for the SHRM-CP® or SHRM-SCP®.

The HeartSaver AED/CPR class provides clear, concise direction on how to perform CPR and use an AED automated external defibrillator) in an emergency situation. You will gather knowledge of CPR for victims of all ages and sizes. Also, learn how and when to use an AED, and how to alleviate choking (foreign-body airway obstruction). Topics covered also include: instructions and preparation for activating the Emergency response system (911); legal aspects of "The Good Samaritan Law"; alleviation for Self-Choking; and mild vs severe choking. Upon successful completion of the course you will receive an ECSI certification e-card.

How Do I Manage My Time? Time Management Assessment and Improvements This course is available live and by Virtual Learning (Instructor: Tawnya Mitchell)

Review a quick and easy-to-use tool for identifying your personal time management style. The self-assessment measures an individual’s preference for one or more of the four basic behavioral styles. Learn how to capitalize on your strengths and understand how to avoid potential time management trouble spots. Identify ways to improve interaction with others who have different time management styles.

(Continued)

Course Descriptions



Increasing Communication Effectiveness (Instructor: Walt Natemeyer) This program is valid for 3.0 PDCs for the SHRM-CP® or SHRM-SCP®.

Effective leadership requires good two-way communication. Examine the responsibilities of the “sender” and the “receiver”. Learn how to build listening skills, manage meetings effectively, and resolve conflict productively. Analyze and assess your communication and interpersonal style.

Influencing Positive Change (Instructor: Margaret Johnson) This program is valid for 1.5 PDCs for the SHRM-CP® or SHRM-SCP®.

Identify and practice behaviors that lead to positive change in yourself and others and learn how to apply strategies to influence both thoughts and actions. Discover sources of influence to use for change and learn how to implement these new skills to influence positive change in the work environment.

Invest in Your Debt – Failsafe Financial Planning This course is available live and by Virtual Learning (Instructor: Tom Watson)

Learn to eliminate personal debt quickly by using a unique debt elimination strategy. Discover ways to save 10-30% of income monthly and ways to turn debt into savings. Learn to have less stress on and off the job without having to worry about money problems and become more productive without sacrificing your quality of life.

*Lead, Motivate, Inspire (Instructor: Tawnya Mitchell) This program is valid for 3.0 PDCs for the SHRM-CP® or SHRM-SCP®.

The best leaders can share their vision with passion and commitment, giving their employees a purpose, a challenge they are willing to embrace and carry on achieving amazing results. Explore the most critical leadership success factors of strong leadership to bring your team together, motivate, energize and inspire them to their full potential to achieve extraordinary things.

*Leadership and Influence (Instructor: Amy Castro) This program is valid for 3.0 PDCs for the SHRM-CP® or SHRM-SCP®.

They say that leaders are born, not made. While it is true that some people are born leaders, some leaders are born in the midst of adversity. Learn the techniques of true Leadership and Influence to build the confidence it takes to take the lead. The more experience you have acting as a genuine leader, the easier it will be for you. It is never easy to take the lead, as you will need to make decisions and face challenges, but it can become natural and rewarding.

(Continued)

Course Descriptions



* *Leading and Managing (Instructor: Richard Lewis) This program is valid for 3.0 PDCs for the SHRM-CP® or SHRM-SCP®.

Focus on developing leaders within your organization. Explore leadership strengths and weaknesses. Team building, goal setting, effective communication, and strategic planning are addressed. Explore organizational change and learn how to assess the ability for leading change initiatives.

*Leading Employees to High Performance (Instructor: Walt Natemeyer) This program is valid for 3.0 PDCs for the SHRM-CP® or SHRM-SCP®.

Examine and review the process of leadership and the characteristics of effective leaders. Learn directive and supportive behavior, how to assess employees’ readiness levels, and how to use situational leadership to avoid over-leading and under-leading. Assess your own leadership style and develop ways to fit the needs of your employees.

Learning to Listen (Virtual Learning) (Instructor: Tawnya Mitchell) This program is valid for 2.0 PDCs for the SHRM-CP® or SHRM-SCP®.

Learn how to focus and explore the visible and invisible aspects of effective listening behavior. Assess your personal listening skills in three dimensions. Learn what traits and behaviors are needed for both physically and mentally listening to maximize your strengths and improve your weaknesses. Understand common barriers to stay focused, capture the message, and help the speaker. Note: This is a virtual learning class you can complete from the convenience of your own workspace. You will need internet and speakers to interact with the instructor. You will also receive emails with instructions and link information at least two days prior to the class. Participation/attendance will be taken throughout the class and certificates will be distributed via-email.

Let’s Be the One to Get It Done – Motivating Ourselves and Others (Instructor: Margaret Johnson) This program is valid for 3.0 PDCs for the SHRM-CP® or SHRM-SCP®.

Determine the events and behaviors that get in the way of getting things done. Examine what motivates you and work to eliminate or minimize de-motivating behaviors. Make a plan to empower themselves and others to get work done effectively and efficiently.

Make Peace with Time (Instructor: Cynthia Kay, Cigna EAP Representative)

Explore your personal relationship with time and discuss factors that impact time management. Review strategies that can improve your relationship with time and create an action plan for change.

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Course Descriptions



*Managing Across the Generations This course is available live and by Virtual Learning (Instructor: Tawnya Mitchell) This program is valid for 2.0 PDCs for the SHRM-CP® or SHRM-SCP®.

Four different generations are working side-by-side in America. Each generation has a set of characteristics and preferences and they each respond differently to authority and have a different set of motivators. Managing across the generations requires knowledge and agility. Define and identify the four generations in the current workplace and explore the perceptions of authority and chief motivators in each generation. Identify ways to flex communication and leadership styles to appeal to different generations and more effectively manage performance.

*Managing and Resolving Conflict in the Workplace (Instructor: Richard Lewis) This program is valid for 3.0 PDCs for the SHRM-CP® or SHRM-SCP®.

Identify and understand conflict issues in the workplace. Learn to determine various types of conflict and how they occur and examine ways to resolve conflict effectively. Also, recognize the role of bullying and retaliation in the workplace and identify ways to reduce it.

Mastering Emotional Intelligence (Instructor: Carolyn Phillips) This program is valid for 3.0 PDCs for the SHRM-CP® or SHRM-SCP®.

The knowledge, skills, and abilities that we now know as emotional intelligence (EQ) have changed our definition of what it means to be smart. Being successful in today's workplace depends greatly on our ability to understand and effectively manage emotions, in both others and ourselves. Emotional intelligence has been shown to predict work performance across a range of occupations and becomes more predictive of performance the higher one goes up the organizational ladder. People who develop their EQ communicate effectively, handle stress well, make good decisions, handle conflict productively, are better team players, respond flexibly to change, influence others more, and provide top-notch performance. This program has one purpose…to increase your EQ.

Mind Stretchers – Critical Thinking Skills for Every Day Life (Instructor: Margaret Johnson) This program is valid for 3.0 PDCs for the SHRM-CP® or SHRM-SCP®.

Define critical thinking and describe the basic competencies for steps in decision-making. Evaluate arguments, assumptions, and patterns in the thinking process to apply methods and remove hindrances to effective critical thinking. Develop an action plan to incorporate the new skills back on the job.

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Course Descriptions



formation at least two days before to the class. Participation/attendance will be taken throughout the class Networking: Building Better Business Relationships and Connections (Instructor: Amy Castro) This program is valid for 3.0 PDCs for the SHRM-CP® or SHRM-SCP®.

Networking is one of the most basic and essential skills employees should develop. However, having great networking skills is sometimes overlooked. Having a viable networking and communication skill set will lead to increased productivity and performance. Networking is about creating and maintaining better relationships. Develop skills to avoid obstacles, increase communication, and build relationships that last over time. Employees who understand and embrace the aspects of networking in the workplace will grow their organization and create a more engaging environment.

*Peer Today, Boss Tomorrow – Making a Successful Transition (Instructor: Amy Castro) This program is valid for 3.0 PDCs for the SHRM-CP® or SHRM-SCP®.

Identify the challenges associated with transitioning from being a group’s peer to being its supervisor. Analyze common reactions of others and practice conducting transition interviews. Recognize and plan how to overcome pitfalls of new peer-to-boss supervisors.

Power Tools – Proofing Tips and Techniques (Virtual Learning) (Instructor: Tawnya Mitchell) This program is valid for 2.0 PDCs for the SHRM-CP® or SHRM-SCP®.

Identify methods for proofing and editing content, structure, spelling, grammar, and usage. Practice proofreading and editing skills and gain tips for using technology to assist. Demonstrate and apply learning objectives through proofing work samples. Note: This is a virtual learning class you can complete from the convenience of your own workspace. You will need internet and speakers to interact with the instructor. You will also receive emails with instructions and link information at least two days prior to the class. Participation/attendance will be taken throughout the class and certificates will be distributed via-email.

Presenting Your Best Professional Image (Instructor: Sinead Lancaster, Cigna EAP Representative) This program is valid for 1.0 PDCs for the SHRM-CP® or SHRM-SCP®.

Discover what makes up your professional image and learn tips to be more professional in your communication. Discuss how your work ethic shapes your image and understand the importance of workplace appearance.

Personal Safety (Instructor: Sinead Lancaster, Cigna EAP Representative)

Learn how to become a “tough target” for criminals and discover ways to increase awareness of potentially dangerous situations. Discuss strategies for minimizing risk at home, work, and while traveling. Know what to do if an attack is unavoidable or already underway.

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Projecting Professionalism (Instructor: Tawnya Mitchell) This program is valid for 3.0 PDCs for the SHRM-CP® or SHRM-SCP®.

Learn the importance of projecting a professional image through email, correspondence, and phone etiquette by understanding the impact of first impressions. Identify techniques to improve and polish speaking skills. Also, learn specific tips to improve professional image through dress, posture, poise, and body language to match experience with expectations and performance.

*Public Information Act (Instructor: DeAnne Lin, County Attorney’s Office) This program is valid for 2.0 PDCs for the SHRM-CP® or SHRM-SCP®.

Has it been a while since you responded to a request under the Texas Public Information Act? Are your skills getting rusty? Or perhaps you just want to make sure nothing has changed. Either way, this session is for you. Assistant County Attorney DeAnne Lin will walk you through the ins and outs of responding to a PIA request, including deadlines and major exceptions to disclosure. Don’t miss it!

Records Retention (Instructor: Amy Samples, County Attorney’s Office) This program is valid for 1.5 PDCs for the SHRM-CP® or SHRM-SCP®.

Records Retention education is necessary to ensure records are kept as long as legally and functionally required and that obsolete records are disposed of in an efficient, responsible, and controlled manner. This class will focus on the rules and management for Harris County records. It will provide a basic overview of Records Retention law; how to identify and classify records; how to access and read the retention schedules; how records should be stored; and how to dispose of records legally.

Shift Work Strategies (Instructor: Sinead Lancaster, Cigna EAP Representative) This program is valid for 1.0 PDCs for the SHRM-CP® or SHRM-SCP®.

Discuss the unique challenges of shift work and review strategies for managing your sleep cycle. Explore impact of food choices and meal timing. Get ideas for lifestyle best practices that can reduce negative effects.

*Situational Power and Influence (Instructor: Walt Natemeyer) This program is valid for 3.0 PDCs for the SHRM-CP® or SHRM-SCP®.

Learn your leadership style and the power bases that will effectively influence others. Participants will fill out and analyze the Power Perception Profile and then discuss how to build and utilize seven different power bases to succeed in their influence attempts.

Stress in Customer Service Roles (Instructor: Sinead Lancaster, Cigna EAP Representative) This program is valid for 1.0 PDCs for the SHRM-CP® or SHRM-SCP®.

Explore the sources of customer service stress and identify signs of too much stress. Discuss different stress coping strategies and learn tips for managing stress in a customer service role.

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Course Descriptions



Sticks and Stones...Workplace Bullying (Instructor: Cynthia Kay, Cigna EAP Representative) This program is valid for 2.0 PDCs for the SHRM-CP® or SHRM-SCP®.

Understand what bullying is and the different forms it takes. Identify risk factors for becoming a target or becoming a bully and recognize possible warning signs of bullying. Develop strategies for responding to bullying and explore the role of the bystander and bully. Understand the impact of bullying in the workplace and review response strategies and coping skills.

TCDRS Overview (Instructors: Cynthia Gonzales, TCDRS Representative) This program is valid for 1.0 PDCs for the SHRM-CP® or SHRM-SCP®.

Learn how Harris County’s retirement plan works and get a jump on your retirement planning. Ask questions, learn about vesting and retirement eligibility, and the County’s matching dollars. Learn the seven retirement payment options and how they work. (The TCDRS representative will be available after each session for additional questions. This is solely a TCDRS overview. Harris County specific benefits (health insurance) will not be covered.)

Telephone Skills for Professionals (Virtual Learning) (Instructor: Amy Castro) This program is valid for 1.5 PDCs for the SHRM-CP® or SHRM-SCP®.

Learn the proper way to answer, transfer and end telephone calls, and manage voicemail to make the best use of time and technology. Understand the importance of vocal qualities in sending the "right" message to callers, help callers get to the "right" person when you cannot help the caller, leave effective messages that get results in one call, and how to start a conversation that will get them to the correct person every time. Learn other basic tips and techniques of telephone etiquette to make the most out of the time on the phone. Note: This is a virtual learning class you can complete from the convenience of your own workspace. You will need internet and speakers to interact with the instructor. You will also receive emails with instructions and link information at least two days prior to the class. Participation/attendance will be taken throughout the class and certificates will be distributed via-email.

Ten Critical Communication Skills You Need to Succeed (Instructor: Amy Castro) This program is valid for 3.0 PDCs for the SHRM-CP® or SHRM-SCP®.

Critical communication skills are different in every situation, however, to be successful at work, you need to be able to use and facilitate excellent communication. It can be that unique attribute or characteristic that facilitates great communication. It can be the special way that you show confidence in a challenging situation. Learn how to communicate effectively with others, how to work and interact as a member of a team, and how to work through problem solving processes as an individual or within a group. Develop ways to manage your time and communicate boundaries that will allow you to be more productive and effective. Identify the attitudes and elements of work ethic needed to succeed in a professional environment. Understand the importance of being adaptable and flexible. Learn the importance of feedback and steps to respond to it effectively.

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Course Descriptions



The Positive Impact of Emotional Intelligence (Instructor: Tawnya Mitchell) This program is valid for 3.0 PDCs for the SHRM-CP® or SHRM-SCP®.

Emotional intelligence is essential in achieving goals and maintaining productive, effective relationships. Learn how to enhance and improve your emotional intelligence to improve your professional and personal performance. Understand how emotions and thoughts work together to impact behavior. Recognize the differences between automatic limbic decisions and intentional conscious decisions and identify how they affect outcomes. Practice agile thinking and increase self-awareness and intentional thinking. Also, develop cognitive and behavioral strategies to manage emotions.

The Power of Initiative (Instructor: Cynthia Kay, Cigna EAP Representative) This program is valid for 1.0 PDCs for the SHRM-CP® or SHRM-SCP®.

Understand what it means to take initiative, explore roadblocks that may stop you from taking control, and discover how to “re-frame” self-defeating thoughts. Discuss the power of purpose and other motivating strategies and review strategies for taking initiative in the workplace.

*Timesheets: What Counts as Hours Worked (Instructor: Katie Rutherford, County Attorney’s Office) This program is valid for 3.0 PDCs for the SHRM-CP® or SHRM-SCP®.

Most managers know that the Fair Labor Standards Act requires employers to pay employees for the hours they work. But do you know what does and what does NOT count as work under the law? In this class, we will explore several specific situations to determine the right way to record time on timesheets. You will also learn why keeping accurate timesheets is so important. Along the way, you will learn valuable tips and legal strategies for dealing with employees and timesheet issues.

Tips for More Effective Time Management This course is available through On-Demand (Instructor: Tawnya Mitchell)

Define and discuss ways technology and other distractions negatively impact our productivity. Identify ten habits of highly productive people. Also, learn ten time management tips to help increase productivity and promote work/life balance. Create a plan to integrate several productivity tips and time-management tips into everyday life.

Violence in the Workplace for Employees (Instructor: Sinead Lancaster, Cigna EAP Representative) This program is valid for 1.0 PDCs for the SHRM-CP® or SHRM-SCP®.

Understand the scope of workplace violence and learn to identify “red flags” or warning signs of potential violence. Know what to do when you observe such behaviors and explore ways to increase your sense of safety at work.

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Course Descriptions



Working With You is Killing Me! This course is available live and by Virtual Learning (Instructor: Tawnya Mitchell)

We have all worked with someone who makes work impossible, but it does not have to be that way. From chronic complainers to idea-stealers, boundary pushers to just plain jerks, a toxic co-worker can ruin your day – and your life! The amount of time spent worrying, avoiding, raging and obsessing over toxic employees can affect performance on the job and peace at home. Learn to identify traits of a toxic personality and toxic behaviors. Examine how your own reactions can enable the situation to continue or worsen. Understand and implement a series of proven responses to problem behavior. Leave the session with practical tools to respond in healthy ways to the toxic co-worker.

Workplace Conflict: Strategies and Solutions (Instructor: Sinead Lancaster, Cigna EAP Representative) This program is valid for 1.0 PDCs for the SHRM-CP® or SHRM-SCP®.

Discuss conflict and how it potentially happens in the workplace. Explore different approaches to conflict resolution and when they can be used. Learn strategies for conflict resolution and discover the benefits of constructive conflict.

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Course Descriptions


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* Note: SGR is only available until March 31, 2020.

Anger and Stress Management With the pace of life so fast, it seems as if anger and stress can control our lives. Some estimate that over half of all doctor visits are due to anger or stress-related illnesses. When we do not have a healthy mechanism to deal with the frustrations in our lives, it can lead to serious health problems. If we take the time for purposeful and constructive action, the path that we take to deal with our anger and stress can actually be a positive one. Learn to communicate your anger in healthy ways and implement effective stress management techniques.

Building a Respectful Workplace – Addressing Disrespect This module leads participants to list and apply the elements of a healthy approach to addressing disrespect.

Building a Respectful Workplace – Benefits of Respect

This module leads participants to recognize the benefits of a respectful workplace. Building a Respectful Workplace – Common Threats to Respect

This module leads participants to identify and address common threats to respect. Building a Respectful Workplace – Defining Respect

This module leads participants to define respect in realistic terms and acknowledge the influence of respect.

Change Management: Secrets to Creating Real Change Change is hard. And big change is overwhelming. Whether it is an unplanned change that is forced upon your organization (such as the economic crisis), or a planned change you are implementing (such as a culture change), you may face resistance and lack of motivation. Not only is this frustrating for everyone involved, but the changes that happen likely will not stick. Real, lasting change is possible and not so painful – if you are able to align people’s rational and emotional systems. Learn the principles to apply to unplanned and planned change for better results and cooperation.

Coaching Through Difficult Situations Learn a process to coach others - particularly during difficult situations. This webcast shows how coaching can be used to address difficult situations, while creating a trusting climate for collaborative problem solving.

Communication Processes: Effective Cycle of Communication Before we can communicate effectively, we must understand the basics of interpersonal communication. This course introduces participants to the components of an effective communication cycle. Participants will review the message, medium, feedback, inference, intention, and other components of an effective communication cycle.

Communication Processes: Overcoming Communication Barriers

Learn to overcome barriers through effective communication.

To register, send an email to [email protected]




Communication Processes: Supportive Conversations

Healthy communication is critical for a thriving workplace. Many factors contribute to healthy communication, but one of the most powerful ways is for workplace conversations to be supportive. Learn to leverage the strength of supportive conversations to foster healthy relationships throughout an organization.

Crafting a Winning Transmittal Letter

This course reviews "stand out from the crowd" email submission techniques, a successful transmittal letter crafting process, and transmittal letter spoilers to avoid. This course is necessary for the seasoned local government professional seeking to transition to a new job or advance his/her career.

Creating a Culture of Trust

Without mutual trust, work relationships suffer. When work relationships suffer, communication breaks down, productivity slows, and engagement on the job all but disappears. It is clear that creating, nurturing, and safeguarding trust may be the most important aspect of a work environment for managers and employees alike. In today's workplace, employees and managers often work remotely, whether in the field, down the hall, or in separate buildings altogether. More than ever, trust provides an essential ingredient to effective communication. This webinar touches on the value of trust, how to frame a culture where trust can thrive, and offers tips and actions to earn and maintain trusting relationships at work.

Discovering and Working with Your Strengths and Talents Learn how focusing on your strengths or the strengths of your team can lead to peak performance and maximum job satisfaction.

Embracing Diversity in the Workplace The U.S. workplace is more diverse than ever before. Diversity brings many benefits, but it also creates a responsibility for supervisors and employees to learn how to nurture and encourage healthy and vibrant interactions and teamwork in such a diverse environment. Embracing Diversity in the Workplace trains participants how to create a productive and synergistic environment.

Employee Morale: Seven Essential Leadership Strategies to Boost Employee Performance Local governments have faced tough financial times over the past few years, working harder with fewer resources and under more stress. At the same time, government employees have been taking a beating in public opinion, with a noticeable rise in public distrust. All this takes a toll on productivity and morale. Review ways to apply practical strategies so your leadership team can help people achieve higher goals of performance. You will discover how to unleash the power that lies within a very simple principle of human performance: people like to be recognized for doing their best.

Employment Law: Fundamentals of the Family and Medical Leave Act Learn the basics of the Family and Medical Leave Act. This module provides an overview to help you understand your rights under the act and how to help others get the benefits offered under the act.

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Employment Law: Fundamentals of the American with Disabilities Act

Learn the basics of the Americans with Disabilities Act. At the conclusion of this course, you will be able to better contribute to a work culture where everyone is treated with respect and is valued.

Employment Law: Fundamentals of Title VII Learn the basic principles of Title VII and the rights afforded to all employees under the law.

Ethics: The Heart of Public Service Ethical behavior is the foundation of a successful organization. Participants review the basic rules of ethical conduct and learn how to utilize the HEART Ethical Decision Making Process©. The class also includes many practical applications and several worksheets, including Unethical Behaviors Public Sector Employees Should Avoid.

Extraordinary Customer Service As the pressure increases to keep citizens happy and local business growing and thriving, it is more important than ever that local government employees know how to deliver customer service at the highest level. This course provides a broad overview of customer service and dealing with both internal and external customers. It also covers making great first impressions, professional phone etiquette, using email professionally, being respectful and responsive to customers’ needs, and interacting with difficult customers.

Five Leadership Principles to Create the Ultimate Customer Experience for Citizens

Learn how to apply principles to create the ultimate customer experience. Learn how to achieve goals and look at real-world examples that demonstrate the lessons for all by local government organizations.

FMLA Compliance Guidelines for Supervisors

FMLA Compliance Guidelines for Supervisors provides a comprehensive overview of the Family and Medical Leave Act. In addition, the class familiarizes supervisors with the history of FMLA, reviews FMLA notice requirements, reviews the supervisor’s role in FMLA compliance, and answers frequently asked questions regarding FMLA.

Harassment Prevention: Cultivating Respect with Title VII

Learn strategies to prevent harassment and disrespect in the workplace. HIPAA Compliance Training for Supervisors

HIPAA Compliance for Supervisors reviews federal compliance guidelines for local government supervisors responsible for Health Insurance Portability and Accountability Act employee awareness, pattern, and practice.

Honing Your Emotional Intelligence: Introduction to Relationship Management

In this module, you will learn the skills necessary to develop relationship management, a competency of emotional intelligence. You will explore your relationship-management competencies and learn practical strategies you can practice in order to develop your relationship management.

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Honing Your Emotional Intelligence: Introduction to Self-Management

Learn the principles of self-management, a competency of emotional intelligence. You will also explore strategies to improve your self-management and develop a plan for success.

Honing Your Emotional Intelligence: Introduction to Social Awareness

In this module, you will learn the emotional intelligence competency, social awareness. You will also learn practical strategies to improve your social awareness and improve your interactions with others.

Honing Your Emotional Intelligence: Self-Awareness

In this module, you will learn the fundamentals of emotional intelligence, the benefits of developing emotional intelligence, and plan strategies to improve your self-awareness.

Integrating Your Community and Social Media

The nature of communication is rapidly changing. Take the guesswork out of using social media as a dynamic communication tool. Whether your organization is fully engaged in social media or just beginning, find out how to leverage the various social media applications to enhance your communication plan. You will discover why more and more local governments are turning to social media to engage their residents in two-way communication.

Introduction to Business Writing Skills

Learn to write clearly, concisely, and appropriately in a business context. This class is designed for those who prepare written presentations, letters, memos and emails and want to enhance their writing skills. The class includes grammar basics, exercises to enhance sentence structure, and overall improvement of written communication so that participants can convey their messages professionally.

Introduction to Lean Management in Government

Doing more with less has become a way of life for many local governments. However, using traditional techniques of working harder offers limited opportunity for substantial improvements. Traditional approaches often result in decline in service levels and employee morale. Learn principles to increase productivity by working smarter, not harder.

Lead Like Your Life Depends On It This one hour archived webcast focuses on how effective leadership WILL determine your organization's future success! Learn why applying "progressive people practices" is not simply a good idea, but absolutely vital to the longevity and stability of public agencies.

Leadership and Culture – Leveraging Diversity for Success: So, How Much Do You Know?

Cultural understanding reduces frustration and improves communication. In this module, we conduct two exercises to analyze our current knowledge levels of the cultures that make up our workplaces and the communities that we serve. We do this in order to identify the gaps in our knowledge so we can address these gaps.

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Learning the Language of Multiple Generations

Now, more than any time in history, different generations with diverse outlooks are working together. Learn and understand the confusing differences between generations. In this course, participants overcome generational misconceptions and employ effective techniques for communicating with people of all ages, whether citizens or co-workers.

Leveraging the Power of Employee Engagement In this CPS HR Webcast, HR professionals and local government managers discuss various components of employee engagement. Questions asked and answered during the webcast include: What is employee engagement? Why does it matter? How do we know if our employees are engaged? How can we achieve high levels of employee engagement?

Local Government 101

Substantial differences exist between operating in a private company and in the very high visibility and accountability of local government. Learn and understand the legal, cultural, and political environments of local government. This course provides an overview of the types of local governments and discusses forms of municipal government. Topics also covered include municipal revenue sources, the annual budget process, and strategies for a successful career in local government.

Managing Change

For any change initiative to be effective, the change process must be managed deliberately. This class instructs supervisors in the essential elements of change, including strategy, execution, and the all‐important human element. An interactive approach is used to understand the dynamics of individual and organization-wide changes great and small. Gain a heightened awareness of adapting to fundamental change, while acquiring tools in understanding and guiding others through change.

Managing in the New Normal: Future-Proof Your Organization

You have survived the economic recession, likely by changing how your local government does business, reducing spending, cutting budgets, and more. However, change continues to happen rapidly all around us, including new social, mobile, and cloud technologies that bring new opportunities, as well as challenges. How can you ensure your organization will survive in a world of relentless change, where what works today will not work tomorrow? In other words, how can you future-proof your organization? Review today’s challenges that local governments face.

Mastering the Online Interview Learn the purpose of an online interview, recognize the tools needed to succeed, and identify how to set the stage in order to “stand out from the crowd.” In addition, this course teaches participants how to prepare for an online interview and identifies common pitfalls to avoid. Preventing Workplace Violence

Violence of any sort has many roots. Typically, there are warning signs of workplace violence. During this course, we take a comprehensive look at workplace violence - how to prevent it on an individual and an organizational level, and how to respond if it does occur.

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Pruning Negativity

Negativity is a crushing, poisonous epidemic in the workplace that drains employees of energy and enthusiasm. Learn how to handle negativity within yourself, co-workers, and customers appropriately and effectively, as well as how to prevent negativity in the future.

Recognizing and Responding to Workplace Bullying

All local government employees deserve a safe place to work. Workplace bullying is a threat to such an environment. This course is designed to help participants identify and address workplace bullying by defining, addressing, and preventing it.

Red Flags Rule: Identity Theft Prevention Identity Theft is the fastest growing crime in the United States. Participants will identify various types of red flags, and detect, address, and respond appropriately to red flags. Also, learn how to prevent and mitigate identity theft by protecting sensitive customer information.

Sexual Harassment Prevention

Sexual harassment and discrimination in the workplace are issues that cannot be ignored. This online session provides a comprehensive overview of sexual harassment prevention and includes a test to recognize harassment, principles to create a safe environment and mitigate risks, and discussion of actual workplace scenarios.

Strategic Planning - Creating Strategy for Powerful Results

Before you take your leadership team into your next strategic planning session, make sure you understand the difference between good strategy and bad strategy. You and your staff may be surprised to learn that good strategy is rare. Most organizations think they have a strategy, but they do not. They have strategic goals, they have objectives, and they have buzzwords. Discover ways to have “good strategy.”

Strategic Planning Process Discover how to create a “High Performing” organization through a strategic planning process to achieve great strategic planning results.

Supervisory Practice Lesson 1 – Traits and Responsibilities Traits and Responsibilities is the first of six courses in the Supervisor Practices Series designed to help you better understand the roles and responsibilities of a supervisor in today's modern business world. This course leads you on a journey of self-discovery to understand how we feel about supervisory styles and our history working with supervisors.

Supervisory Practice Lesson 2 – Supervisor as Teacher

Supervisor as Teacher is the second of six courses in the Supervisory Practices Series designed to help you better understand the roles and responsibilities of a supervisor in today's organizations. This course specifically discusses the role of Teacher.

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Supervisory Practice Lesson 3 – Supervisor as Motivator

Supervisor as Motivator is the third of six courses in the Supervisory Practices Series designed to help you better understand the roles and responsibilities of a supervisor in today's organizations. This course specifically discusses the role of Motivator.

Supervisory Practice Lesson 4 – Supervisor as Troubleshooter

Supervisor as Troubleshooter is the fourth of six courses in the Supervisory Practices Series designed to help you better understand the roles and responsibilities of a supervisor in today's organizations. This course specifically discusses the role of Troubleshooter.

Supervisory Practice Lesson 5 – Supervisor as Inspector

Supervisor as Inspector is the fifth of six courses in the Supervisory Practices Series designed to help you better understand the roles and responsibilities of a supervisor in today's organizations. This course specifically discusses the role of Inspector.

Supervisory Practice Lesson 6 – Practical Scenarios Practical Scenarios is the sixth and final course in the Supervisory Practices Series. This course presents you with multiple different supervisory scenarios in which you will use the information you learned in the previous courses to determine what and where things went wrong.

Team Development for Leaders Learn the characteristics of the stages of team development. In addition, this class provides insights related to understanding current team dynamics, the challenges associated with various stages of development, and creating strategies to move team members through the developmental stages.

Telephone Skills Training for Local Government Employees

In today’s fast-paced culture, it is critical that employees who answer the telephone are equipped to represent their organizations professionally and courteously. They should also be able to successfully transfer calls, answer customer inquiries, and reduce rework that results from insufficient information gathering. Participants also review how to streamline processes and maximize respect and accountability while creating a customer centric culture and reputation for excellence.

Time Management Through SMART Goals It takes time to make timework for you. If you are truly going to make any difference in how you manage your time, you have to be prepared to make some changes. In rare cases, such changes may need to be radical. However, small shifts in time management today can lead to huge benefits over the long haul. Learn to make subtle shifts that can lead to those huge benefits. Equip your employees to manage their time more effectively by incorporating goals that are: Specific, Measurable, Attainable, Relevant, and Timed.

What Were You Thinking? Learn general expectations of local government employees. Recognize appropriate workplace attitudes and behaviors and incorporate strategies that will help you avoid workplace pitfalls.

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What Were You Thinking – Be a Leader, Not a Boss

This course shines a spotlight on the behaviors and traits exhibited by shortsighted bosses versus true leaders. We take a look at management practices that limit a team’s functionality and discourage teamwork amongst employees. Examine best practices including employee engagement, goal setting, and more. Your new knowledge is put to the test and you make decisions in various office scenarios to help determine where your strengths and weaknesses are.

What Were You Thinking – Communication Nation

This course explores the varying types of communication that can lead to a dysfunctional workplace. We go through the do’s and don’ts of communication by analyzing scenarios that cover oversharing, gossiping, being negative, sharing opinions, and sharing information that is just plain inappropriate. Certain manners of communication are explained, including why they are not appropriate for the workplace and the possible consequences they may have.

What Were You Thinking – Office Behavior

What Were You Thinking – Office Behavior investigates the various personalities we deal with in an office environment. We examine the behaviors of the Bully, the Yes Man, the Dumper, the Note Leaver and the Instigator. We share valuable tips on how to stop each of these personalities in their tracks, and take a look at other obnoxious office behavior as well. Then we explore a variety of office scenarios and discuss the best way to handle each of them. Finally, we share tips on how every employee can be a Rock Star with their own office behavior.

What Were You Thinking – Social Media Fail

This module leads participants to recognize the need to carefully consider what they post on social media. Workplace Harassment Prevention

Workplace Harassment Prevention instructs participants to create a place of mutual respect for all employees. This class educates employees at all levels of responsibility on what the law says about sexual and other types of harassment and what constitutes harassment. It also helps define what is and is not appropriate personal behavior in a variety of specific situations and circumstances.

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Thank you for viewing the Course Catalog!

Please feel free to contact us if you have any questions

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