Country High School Hostels AuthorityStudent Concerns & Complaints

Standards and Integrity

Blaxell InquiryGiven the environment in which hostels operate:

providing day and night care for extended periods with a small staff cohort, as well as a large

number of young students, I believe that the Authority should have one of the most robust, child

focused complaints processes in the sector if it is to meet the needs of its residents

Blaxell Inquiry recommendations Chapter 20

Focus Groups• Social media not trusted, personal contact preferred• Posters preferred not cards, stickers, diaries, brochures• Bright colours, no graffiti style font• Use words like, help, have your say, stand up• Want to speak to someone powerful

CHSHA How to Comply with Code of Conduct1.4.1 Good practice in managing professional boundaries

The following self-assessment questions may assist you in assessing your application of professional boundaries:

1. Am I dealing with a particular student in a manner that differs from how I would deal with another student under the same circumstances?

2. Is my dress/availability/language with a particular student different from usual?3. Would I do or say this if a colleague were present?4. Would I condone my conduct if I observed it in another adult?5. Could the consequences of my actions have negative outcomes for a student or

for me?6. If I were a parent would I want an adult behaving this way towards my own

children?

CHSHA How to Comply with Code of Conduct1.4.5 Managing boundaries for staff in specialist roles

Sometimes performing your professional role with students outside of the residential college environment requires you to work one-to-one with a student. Examples of this include college excursions, sporting activities, transporting a student to an appointment, or providing health care. All work of this kind is to occur as an authorised residential college activity with arrangements in place to minimise risk.

These arrangements should consider:Location: As a general rule, the more visible the location the better.Consent/knowledge: It is essential that parents be informed and consent to their

child’s participation outside the normal residential college activities that may involve their son/daughter in one-to-one contact with you.