corporate social responsibility annual report 2016-17 annual report fy17.pdf · tata power delhi...
TRANSCRIPT
Table of Contents Message from CEO & MD ......................................................................................................................... 1
Tata Power-DDL’s Profile .......................................................................................................................... 2
Tata Legacy of Community Development ................................................................................................ 5
Tata Power-DDL Policies ........................................................................................................................... 6
Corporate Social Responsibility Strategy of Tata Power-DDL .................................................................. 7
Saathi – Tata-Power-DDL CSR Mother Brand ........................................................................................... 8
Unnati – Women Empowerment ............................................................................................................. 9
WLC Innovation Council .......................................................................................................................... 11
ABHA - Brand Ambassadors Program ..................................................................................................... 11
Ujjwal – Social Equality ........................................................................................................................... 15
Sanjeevani – Promoting Better Health – Strengthening Communities .................................................. 19
The Club Enerji - Ensuring Environmental Sustainability ........................................................................ 24
Digital Initiatives in CSR .......................................................................................................................... 28
Volunteering Program ............................................................................................................................ 29
Stakeholder Engagement – Sangam - NGO Meet .................................................................................. 30
Certifications & Affiliations – Endeavoring for Excellence ................................................................... 311
Tata Power-DDL’s CSR in Media ........................................................................................................... 322
Success Stories ...................................................................................................................................... 333
Stakeholders Speak ............................................................................................................................... 366
Awards and Recognitions ..................................................................................................................... 377
1
Message from CEO & MD
Dear Readers, I am glad to present to you the CSR Annual Report for FY 16-17. This is the
eighth edition of CSR report since 2009. I congratulate everyone for
successfully accomplishing the third year of CSR working as per the
mandated guidelines. In FY 16-17, our focus was to deepen our
engagement in the community through the process of digitalization,
external partnership, and employee volunteering and through various
community projects.
For the Tata Group, improving the living conditions of the downtrodden,
empowering the economically weaker and emancipating the socially
underprivileged sections of society are the very foundation of its success. Tata Power-DDL too believes in
carrying forward the philosophy and legacy of the Tata Group by giving back to the society through its
community development initiatives. Tata Power-DDL has aligned its vision, mission and policy with a view
to benefitting society.
This year we have given new shape and structure to corporate social responsibility and defined our
initiatives under the umbrella brand ‘SAATHI’. ‘SAATHI’ defines the approach followed by Tata Power-
DDL under four pillars of initiatives to cater to stakeholders. The four pillars of ‘SAATHI’ are - Unnati,
Sanjeevani, Ujjwal and the Club Enerji. These programs combine to offer a holistic approach of personal
and social development with desired progress.
This year Tata Power-DDL has extended its coverage beyond JJ Clusters to unauthorized & resettlement
colonies and urban villages within our licensed area. Over four lakh beneficiaries have benefitted through
education, scholarships, gender equity, vocational skills, portable water, employment and environmental
sustainability and many more initiatives.
Tata Power-DDL collaborated with renowned organizations to deliver quality services and make a positive
impact in the lives of the community. We have strengthened our commitment by opening five new VT
Centers, sixty women literacy center, installing 9 new RO plants and 1 new mobile dispensary this year.
Entrepreneurship Development Program is a flagship social program under which women of SHGs have
been trained to become entrepreneurs and establish their economic independence.
Employee engagement has been another significant achievement for the company. Tata Power-DDL was
placed in top 100 companies of ‘Great Places to Work’ survey among Indian companies. A major
contributor to the same has been employee’s involvement in CSR programs. Their selfless contribution
towards bringing a change in lives of marginalized community and care for environment has brought
accolades to the company.
Next year ahead will be a year of bringing positive & sustained changes in the quality of life for
marginalized communities. I foresee innovative & multi-dimensional approach of delivering CSR to the
communities and compared to earlier years be able to generate greater value for them.
(Praveer Sinha) CEO & MD, Tata Power Delhi Distribution Ltd.
2
Tata Power-DDL’s Profile
Tata Power Delhi Distribution Limited [Tata Power-DDL] is a joint venture between Tata Power and the
Government of NCT of Delhi with the majority stake being held by Tata Power Company (51%). Tata
Power-DDL distributes electricity in North & North West parts of Delhi and serves a populace of 7 million.
The company started operations on July 1, 2002 post the unbundling of the erstwhile Delhi Vidyut Board
(DVB). With a registered consumer base of 1.6 million and a peak load of around 1791 MW (in FY2017),
the company's operations span across an area of 510 sq kms.
Tata Power-DDL has been the frontrunner in implementing power distribution reforms in the capital city
and is acknowledged for its consumer friendly practices. Since privatization, the Aggregate Technical &
Commercial (AT&C) losses in Tata Power-DDL areas have shown a record decline. AT&C loss is a measure
of overall efficiency of the distribution business which is the difference between units input into the
system and the units for which the payment is collected. Today, AT&C losses stand at 8.59% which is an
unprecedented reduction of around 84% from an opening loss level of 53% in July 2002.
On the power supply front too, Tata Power-DDL areas have shown remarkable improvement. The
company has implemented high-tech automated systems for its entire distribution network. Systems such
as, SCADA, Integrated Geographical Information System [GIS], Outage Management System [OMS], DMS
and OTS are the cornerstone of the company's distribution automation project. To fight the menace of
power theft, modern technologies like High Voltage Distribution (HVDS) System and LT Arial Bunch
Conductor have been adopted.
Tata Power-DDL has to its credit several firsts in Delhi: SCADA controlled Grid Stations, Automatic Meter
Reading, GSM based Street Lighting system, SMS based Fault Management System etc. Tata Power-DDL's
Smart Grid initiative with Automated Demand Response (ADR) is another first. To ensure complete
transparency, Tata Power-DDL has also provided online information on billing and payment to all its 1.6
million consumers. Tata Power-DDL has also added solar generation as a part of its sustainable initiatives
since 2008, and has installed fifteen (15) Solar Plants in its license area with a total generation capacity is
1.76 MW. Tata Power-DDL has also promoted Rooftop Solar Plants among its consumers through various
path-breaking initiatives, and a total number of 124 Rooftop solar plants under net metering with
cumulative capacity of 6.10MWp have been installed in Tata Power-DDL area of operations till the end of
FY 2016-17. Tata Power-DDL has also been empaneled as “first Utility Channel Partner" with Ministry of
New & Renewable Energy, Govt. of India and has also received the highest honor rating of SP IA as a
“System Integration Grading for Solar PV projects”. The company is now working on setting up a Smart
Grid with the integration of Roof Top Solar, Energy Storage, E-charging of electric vehicles etc. in its
network.
Tata Power-DDL is the first Indian utility to be a member of Global Intelligent Utility Network Coalition
(GIUNC) that is a coalition of 14 power utilities worldwide and is working towards accelerating the
development of common standards, technology solutions and processes for intelligent networks.
3
Tata Power-DDL is the only utility in the Country to have been empanelled by the Power Finance
Corporation, Govt. of India's nodal implementation agency for its Restructured Accelerated Power
Development and Reforms Program (R-APDRP), as IT Consultant and SCADA Consultant. Tata Power-DDL
is also empanelled with the Rural Electrification Corporation as System Consultant/IT and Energy Auditing
and is currently providing consultancies to various National and International utilities on IT/ SCADA
implementation e.g. Haryana, Uttar Pradesh etc. Tata Power-DDL has been assigned with consultancy
service project with newly privatized utility in Nigeria.
Tata Power-DDL's change management experience, distributed leadership system, adoption of latest
technology; robust competence development process and innovative & open work culture are the key
strategic boosters that helped in building and sustaining competitive advantage in the changing business
scenario.
Tata Power-DDL has created several milestones in its journey so far; it is now focused and committed to
the road ahead and is exploring new opportunities to replicate its experience of distribution reforms both
in India and abroad. It is leveraging its unique learning and skillsets solely and in collaboration with leading
utilities and technology providers like GE, IBM, Honeywell, Enel, Silverspring, Omron, Raychem, 3M,
Siemens etc. in the areas of communications & smart grid technology, change management, consumer
service delivery and business process re-engineering. Tata Power-DDL have also collaborated with leading
international and national Institutions like MIT, UCLA, Reyrson University, IIT Delhi, Punjab Engineering
College, Delhi University, Netaji Subhas Institute of Technology etc. to carry out research activities in
emerging technologies.
A journey that began a decade ago for empowering the consumers in Delhi now holds the potential to
transform the distribution sector in India and similarly help utilities across the globe. Today, Tata Power-
DDL is providing project management and consultancy services to the states of Haryana and Uttar
Pradesh. It is also exploring opportunities in Chhattisgarh and Punjab. The company is providing a
technical and management support to a Distribution Company in Nigeria and is looking for consultancy
assignments in Kurdistan, Turkey and Iraq.
Tata Power-DDL is sensitive to the aspect of Climate Change and is committed to introduce energy
efficient and greener technologies. As a part of the Tata Group, Tata Power-DDL carries forward the
Group's ethos of giving back to society. In fact, 'Reaching out to communities Tata Power-DDL operates
in' is an integral part of the company's mission statement. Tata Power-DDL has a dedicated Social
Innovation Group that drives a wide array of Corporate Social Responsibility efforts of the company. Tata
Power-DDL's CSR Policy rests on four main pillars – Employability, Entrepreneurship, Education and
Employment.
Apart from this, Tata Power Delhi Distribution Limited also works on various projects to preserve and
regenerate the environment. It is a member of the Greening Agency within the Department of Forest &
Wildlife, Government of Delhi and is committed to promote tree plantation. Tata Power-DDL has been
aggressively creating energy conservation awareness though its Energy Club programmes comprising of
students from over 340 member schools. More than 2.83 lakh students and 13.65 lakh people have been
4
sensitized to the issues of Climate Change through this initiative and have saved nearly 17.46 lakh units
of electricity.
Tata Power Delhi Distribution Limited has won several accolades for its pioneering efforts in transforming
the power distribution scene in its licensed area both at the national and international levels. It has been
conferred with the 'National Award for Meritorious Performance' thrice by the Ministry of Power,
Government of India for outstanding performance in power distribution. It has also won eight Asian Power
Awards in a row and holds a rare distinction of becoming the first power distribution utility from India to
have received the prestigious Edison Award twice, in the international category in 2008 Edison Award for
Innovative Implementation of GIS and again in 2009 for Policy Advocacy.
In 2016, Tata Power-DDL was conferred with the National Award from Ministry of New & Renewable
Energy, Govt. of India under the category "Rooftop Solar Enabler of the Year" at the Indian Rooftop Solar
Summit and was recognized with the International Safety Award by the British Safety Council.
Some of the other key recognitions include Best Performing Private Discom Award at Power Line Award,
Platts Energy Award, ICC Award for most innovative Discom, Asian Power Awards, IPPAI Award 2013,
International Palladium Balanced Scorecard Hall of Fame award, SAP Ace Award ; UPN, USA metering
award. It is also the youngest company and the first power utility in India to receive the prestigious CII
EXIM Award for 'strong Commitment to Excel'. It is also the only distribution utility to receive the ISO
9001, ISO 14001 and OHSAS 18001 certification. Tata Power-DDL has been recognized as second best in
the "Best in Class – Energy, Oil and Gas Industry by the Great Places to Work, India.
5
Tata Legacy of Community Development
Working towards the betterment of the society in which we operate has always been central to our operating principles and is aptly highlighted in our CSR Policy. In fact, the parent group, i.e. the house of Tata's has been the pioneer in designing, developing and implementing various Social interventions and initiatives, not since the time CSR became popular and in vogue, but since when nobody knew or thought of it!!! Our CSR policy provides corroborate to this claim and aims at imbibing social alignment as a key component of all our business processes and strategy.
‘In a free enterprise, the community is not just another stakeholder in business, but is in fact the very purpose of its Existence’.
Mr. Jamsetji N. Tata; (Founder, Tata Group)
The wealth gathered by Jamsetji Tata and his sons in half a century of industrial pioneering formed, but a minute fraction of the amount by which they enriched the nation. The whole of that wealth is held in trust for the people and used exclusively for their benefit. The cycle is thus complete; what came from the people has gone back to the people many times over. Every company has a special continuing responsibility towards the people of the area in which it is located and in which its employees and their families live. In every city, town or village, large or small, there is always a need for improvement, for help, for relief, for leadership and for guidance. I suggest that the most significant
contribution organized industry can make is by identifying itself with the life and problems of the people of the community to which it belongs and by applying its resources, skills and talents, to the extent that it can reasonably spare them to serve and help them.
Mr. J. R. D. Tata
The philosophy of corporate social responsibility as practiced by Tata Group is a legacy of its founders. The multitude of community initiatives the group has sown and fostered from its earliest days flows from this wellspring voluntary, as opposed to obligatory commitment.
Mr. Ratan N. Tata
7
Corporate Social Responsibility Strategy of Tata Power-DDL The philosophy of Corporate Social Responsibility as practiced by Tata Group is a legacy of its founders.
The multitude of community initiatives the group has sown and fostered from its earliest days flows from
this wellspring voluntary, as opposed to obligatory commitment. It is seen to stretch beyond the statutory
obligation to comply with legislation and the companies voluntarily taking further steps to improve the
quality of life for the local community and society.
At Tata Power-DDL, rich heritage and unmatchable legacy of Tata group for holistic development of
underprivileged communities, societies & nation becomes the guiding force for adoption of community
development initiatives. More than 220 listed JJ clusters & resettlement colonies, unauthorized colonies
and villages are in the company’s area of operation. The community outreach programs, working on the
lines of triple bottom line approach, aims to serve key communities in a systematic & planned way.
Target Communities 220+ JJ clusters and resettlement colonies, unauthorized colonies and villages falling in Tata Power-DDL’s
area of operation and are of varied sizes with inhabitants ranging from a couple of hundreds to thousands.
The residents are migrants who drifted from their native places to Delhi in search of a better living and
employment opportunity. These inhabitants are from different communities, culture, ethnicity and creed.
Like every migratory community, the individuals residing in these clusters face a basic problem of
Employment, Health, Hygiene, Education and Infrastructure. These clusters also have a very high
representation of SC/ST communities that further emphasizes on the need for inducing various
developmental initiatives there. Creating avenues for education, health services, skill generation
programs and empowering communities in these clusters has been the primary objectives of community
development at Tata Power-DDL.
Developing CSR Strategy
Geography
•North & North West Delhi
Target Group
•Communities residing in 220+ Slums & Resettlement Colonies
•Unauthorized Colonies
•Villages
Sector & Issues
•Women Empowerment
•Education
•Employability
•Health
•Entrepreneurship Development
•Environment
8
CSR Framework for Implementation
Saathi: Tata Power-DDL CSR Mother Brand CSR initiatives – Vocational Training Centres, Women Literacy
Program, Affirmative Action Initiatives, and Community
Health related programs and Energy Conservation Awareness
Program among school children were branded in the language
of the land – Hindi - to resonate with beneficiaries and
participants and communicate the essence of the program.
SAATHI means a friend and a companion - somebody whom you can trust to stand by you always. The
name draws inspiration from Tata Power-DDL brand promise “With you Non-Stop”. Tata Power-DDL
Saathi will always be there to serve the community unconditionally, like a true friend and work vigorously
for the betterment of society.
CSR Programs of Social Innovation Group have been clustered under umbrella brand name “SAATHI”
under four pillars - Unnati, Ujjwal, Sanjeevani and Club Energy encompassing all CSR programs and
initiatives – supported by ABHAs – Tata Power-DDL brand ambassadors - women representatives - who
are engaged in reaching out to residents of JJ clusters to maximize the visibility of our community
initiatives.
Identification of key communities in sync with business goals
Selection of partner and need
identification
Execution & Monitoring of
project
Capturing feedback from beneficiaries &
partners
Review of project outcomes &
incorporation of OFIs
9
Unnati: Women Empowerment
“UNNATI” recognized for understanding the need of women empowerment,
requires continuous progression to bring significant differences in socio-economic
condition of women residing in JJ clusters.
Under this segment, various programs are women centric initiatives like Women
Literacy Centers, developing Self-help Groups and Entrepreneurship development program, Life skills
program for girl students etc., and youth –boys and girls - are empowered through various social initiatives
conducted at Vocational Training Centers.
Women Literacy Program
“You educate a man; you educate a man. You educate a woman; you educate a generation.” – Brigham Young
It is an established fact that literacy enhances a nation’s human capital. Literates have always enjoyed
better health & economic status. Literacy of women leads to the holistic development of the family & the
society overall. Being literate imparts a sense of empowerment to women. Education ensures the mental
development of women enabling them to sustain themselves financially. Education is vital for a woman
as she grows up to be the bulwark of her family and her children. The female populace residing in the JJ
clusters of North and North-West Delhi are mostly illiterate and have never had the opportunity to enroll
themselves in schools and colleges. Tata Power-DDL identified this concern as one of the intervention
areas and ventured into Women Literacy Program in 2006-07 with two centres, through Computer Based
Functional Literacy Program (CBFL) introduced by Tata Consultancy Services and today the program has
grown to 350 Women Literacy Centres (WLC). Under this program, an educated woman from the same
community is identified as instructor and her house serves as the classroom. The timeline of the module
is six months and classes of duration 1.5 to 2 hours, are conducted six days a week. This way each center
imparts functional literacy to 60 women in year. We also provide Hindi newspaper and small library facility
at each centre to encourage and enhance their reading skills. Beneficiaries are also facilitated for SHG
formation and their bank accounts are opened in nationalized banks. To date, Self Help Groups have
opened 292 bank accounts in nationalized banks in their vicinity. On attaining maturity, these groups will
be able to avail loan from banks for starting their own venture.
10
The intent of the program has been to impart
functional literacy, so that these women become
adept with carrying out their daily tasks such as doing
grocery shopping, operating bank accounts, reading
bus numbers etc. The beneficiaries become self-
reliant in reading, writing and numeracy. They
become aware of the causes of deprivation and move
towards amelioration of their condition by
participating in the process of development. The
program has also led to improvement in their
economic status and general wellbeing. This software
enables them to read and write alphabets in Hindi and understand the numerical system through
animated videos. The classes are generally conducted during the afternoons and evenings to coincide with
the free hours of their household chores. Along with imparting functional literacy, these beneficiaries are
also given awareness sessions on health issues, sanitation and safety. Around 66,249 women have been
covered since the inception of the program and 19200 women have benefitted from this program in the
FY 2016-17.
1290
9000
17400 1740019200
21000
584 3542
94597296
8632 870075
161
290 290
350 350
0
50
100
150
200
250
300
350
400
0
5000
10000
15000
20000
25000
FY 13 FY 14 FY 15 FY 16 FY 17 FY 18*
WLC beneficiariesTotal No. of Beneficiaries = 66249
Beneficiaries SC/ST Beneficiaries No. of Centers
11
WLC Innovation Council At Tata Power-DDL, we believe in a bottom-up approach for the holistic development of the society. With the same vision, WLC Innovation Council was set up where the idea is to unlearn from the community. The council comprises of 20 WLC instructors from different districts along with SIG team members. The first objective is to identify areas of asset building based on the needs of the community, through focused group discussions with council members. In addition to this, the council also provides a platform to our WLC beneficiaries and their families to showcase their talent at various cultural events of SIG. In essence, the idea of Innovation Council is to promote the interests of our communities and to provide them a platform to facilitate these interests through engagement and collaboration.
ABHA - Brand Ambassadors Program
After serving as a hall of
knowledge where these women
get functional literacy, WLCs
have also culminated into
Center for Economic Excellence.
Tata Power –DDL has roped in WLC beneficiaries &
instructors as Brand Ambassadors in their respective
communities where they promote and sensitize
communities about various other CSR programs like
vocational training, free health services through
mobile dispensaries, drug de-addiction camps,
scholarship distribution program accidental life
insurance schemes, etc. ‘ABHAs’ help the
community to avail benefits of SIG initiatives
and also works as first consumer contact points
regarding general queries of SIG. Currently 741
women are designated as ABHAs and working
dedicatedly in the community. Monthly
sessions are organized for regular monitoring
and handholding of associated ABHAs.
161
741 741 741841
64
260 315 321 336
0
200
400
600
800
1000
FY14 FY15 FY16 FY17 FY18*
ABHA (Brand Ambassador)Total No. of Abhas = 741
Abha SC/ST Abha
12
Entrepreneurship Development Through Self Help Groups
The creation of self-help groups is encouraged at these women literacy centers in
order to organize them into small micro income-generating groups. The aim behind
creating self-help groups is to make these women independent and self-sufficient
and to inculcate the habit of saving. Maintenance of account books and other
records like the minute’s book, attendance register, etc., is a norm in these self-help
groups (SHGs). The SHGs have their own centralized bank accounts opened in their respective names for
the sake of transparency with regard to various transactions that take place within these SHGs. This
promotes trust, mutual faith and confidence among its members. These SHGs are linked with nationalized
banks so that they can have proper bank accounts in their names where they can deposit their savings
and avail of financial assistance at the stage of maturity.
In order to support and offer longevity to SHGs, it is essential to create doorstep access to micro-
enterprises amongst seasoned SHGs. Keeping this objective in mind, specialized agencies have been
identified to train women in various skill sets such as bangle making, chocolate making, soft toy making,
jute work, handicrafts etc. These women are now earning Rs. 5000-Rs. 7000 per month. The training
programs aim to empower women in such a way that they can start their own entrepreneurial venture.
Network linkages with various companies and factories established with the objective of marketing the
products made by SHGs.
Tata Power-DDL is working towards providing skill-based training to 350 SHGs on entrepreneurship
development program of which 66 SHGs have been trained in FY 16-17. Currently 292 SHGs are
functioning smoothly and engaging 3,497 women.
Support Girl Child program The fundamental lack of life skills, employability skills, and self-confidence become
barriers in the progress and development of many girls who come from the
underprivileged section of society. These skills are necessary to help ease and
acclimatize them into mainstream society. The reasons could be financial obstacles
that may become an impediment for them to get into good schools, a lack of trained teachers, high
number of enrollment of students and condensed focus of teachers. Tata Power-DDL identified this gap
13
by providing life skills, soft skills and personality development trainings in schools for adolescent girls
studying in XI & XII through a professional agency. Developing the foundation skill sets enables improved
accessibility, increased inclusivity, and upward mobility. This program is very different from a typical
classroom structure. It follows the “learn by doing” methodology – each module is activity based and the
students learn through discussions, debates, extempore, role plays, practice exercises, and games,
through monthly session in schools by professional counselors. Career Counseling is given to class XII girls
so that they can decide upon appropriate career options for themselves. The duration of each workshop
is about 4 or 5 hours. The frequency of the workshops would be either twice a month or once a month
depending on the school’s academic calendar.
In the first phase of implementation, the program has reached out to 3200 girls from 10 government
schools. Presently the program reaches out to 3799 girls in 12 schools, including 1 at Rajendra Prasad
Sarvoday Vidyalaya, President’s Estate.
Approx. 2000 girl students from the AA community studying in Classes-XI & XII from 11 Government
schools are benefitted through the training program for Soft Skill, Personality Development, English
Speaking, and general awareness like Self-defense, Hygiene through monthly sessions by professional
counselors.
Skill Generation – Vocational Training Program Tata Power-DDL has started various vocational training cum educational centers for
the inhabitants residing in these JJ clusters. After conducting a need assessment
survey, skill-training programs start to enhance the employability of these
communities and to uplift the economic status of their families as well. These
vocational training centers provide a platform to the less privileged youth to support them to learn desired
skill sets which will make them employable and empower them to earn their living. Basic objective behind
opening these centers was to enhance family income and bridge the gap between needs & resources in
order to fulfill them. In order to cater and meet this purpose, Tata Power-DDL runs 18 vocational cum
tutorial classes and plans to develop more vocational training centers in order to impart the requisite skills
to the unemployed youth and school students. These centers are centrally located within the
communities, offering an ease of access to the youth, especially women. The aim of skill generation
14
programs is to train the unemployed youth and school dropouts that hail from JJ clusters & resettlement
colonies, in various vocations, thus enabling them to either start their own small ventures or get a gainful
employment. This leads to an enhanced family income and the family is then able to afford the basic
amenities of life needed to lead a happy and healthy life.
Our partner agencies carry out assessment surveys for the selection of courses ensuring the marketability
& engagement of passed out beneficiaries. The beneficiaries are skilled in useful and practical vocations
such as computers, training in electrician’ s skill set, stitching, tailoring and training in beautician practices,
personality development and mobile repairing. New industry based short term courses of Retail Chain and
Office Assistant have also commenced which has very high placement prospects. Students trained at VT
Centers - skilled in computers, mobile repairing, Tally, in electrician skill sets received opportunities to
work with IBM, Consultancy Firms, District Courts, and shops are making a decent living.
Around 4025 youth pursued various courses at our VT centers in the last Financial Year (2016-17). Until
date, we have reached out to more than 14,000 youth.
1210 1367
2538
3586
4025 4050
485 6451050
1352 1438 16005
6
9
13
1820
0
5
10
15
20
25
0
1000
2000
3000
4000
5000
FY 12-13 FY 13-14 FY 14-15 FY 15-16 FY 16-17 FY 17-18*
VT Center BeneficiariesTrained to date = 14488
Beneficiaries SC/ST beneficiaries No. of centers
15
Tutorial Program
The socio economic status of the families residing in our JJ clusters proves an
obstacle on imparting quality education to their wards. Poor quality education, lack
of infrastructure within schools and a disorganized evaluation system, all lead to
loss of interest in studies adding to the dropout rate. After voluntarily dropping out
of mainstream education system, these wards who are still in their teens, either
get entrapped and sucked into anti-social activities or they start working early in order to support their
families. This aggravates the problem of child labour leading to exploitation at their work places. These
teens are underpaid, and are vulnerable to various addictions.
The locations in which our vocational training centers are developed are fully equipped with all the
provisions that enable us to run tutorial classes along with other income-generating trainings. These VT
centers are located in the heart of their communities, making them easily accessible to children (both
school going and dropouts). The school going students from standard I-X receive free supplementary
education. Not only do the children receive guidance with their studies, they are encouraged to
participate in extracurricular activities such as painting, skits, singing and dancing. In 2016-17, 1516
children enrolled themselves in the tutorial classes and 4984 students have benefitted from these classes.
Zero dropout rate has been achieved since inception of the program.
Ujjwal – Social Equality
“Ujjwal” focusses towards improving the quality of lives belonging to deprived section of
the society. Tata Power-DDL makes every effort towards socio-economic upliftment of
Scheduled Caste and Scheduled Tribes in the areas of Education, Employability,
Employment and Entrepreneurship under Tata Affirmative Action Program.
318
607
820
1573 1516 1550
130 250 331
668 666 67056
911
1517
0
4
8
12
16
20
0
500
1000
1500
2000
FY 13 FY 14 FY 15 FY 16 FY 17 FY 18*
Tutorial BeneficiariesTotal benefciaries = 4984
Beneficiaries SC/ST beneficiaries No. of Centres
16
Tata Power-DDL’s Affirmative Action Program began with the signing the CII Code for
Affirmative Action on February 2007. Since then, Tata Power-DDL has implemented its
Affirmative Action program by carrying out ground level initiatives in the areas of
Education, Employment, Entrepreneurship and Employability and by catering to the most
underprivileged section of society in its area of operation.
Educational support for students in Government schools Our approach is to focus on the educational needs for the members of the SC/ST communities and provide
them equal opportunity, so that they are able to compete with students who hail from privileged
backgrounds. Education is one of the most important pillar out of the four pillars of the Affirmative Action
program. One of our key initiatives in this field has been our support to SC/ST students every year from
classes X, XI and XII. We support children from 46 government schools located in our licensed area of
distribution. This initiative has successfully been taken forward since 2007 and to date 4321 SC/ST
students have benefitted.
In the past, scholarships were given to students on merit cum means basis but subsequent interactions
highlighted the lack of access to resources, which inhibits the merit of SC/ST students. Hence, the criteria
for selection has been modified to “economic need criteria”.
Under this school scholarship program, students are supported with reference books, school bags, and
other stationery material. An annual and customized personality development, interpersonal skills, career
counseling and competency testing of these students is held. The career-counseling program attached to
government schools indicate that the dropout rate has declined among SC/ST students and it depicts an
improvement in their academic performances. In the year 2016-17, more than 6500 students were
provided educational career counselling.
175 230
9661090 1100 1150
0
200
400
600
800
1000
1200
1400
FY 13 FY 14 FY 15 FY 16 FY 17 FY 18*
No. of AA Scholarship BeneficiariesCumulative benefit= 4321
17
Employability
Financial support for students pursuing Professional & other Degree courses
Tata Power-DDL aims to empower students from the SC/ST
Community, make them employable, and ensure the
sustained development of their families. Tata Power-DDL’s
efforts has been to support them with supplementary funds
and give them access to skill training so that they can become
employable in the competitive job market, this is done to
widen the pool base of capable and employable SC/ST
students within the job market. The company offers financial
support to the students for ITI, Diploma, Engineering and other Degree courses. The students are selected
on receiving recommendations from the Principals of their respective institutions and on the economic
need criteria basis. Tata Power-DDL offers internship to these students, which gives them some practical
exposure, by using its core competence in the electrical sector. The students who have passed out have
found employment in good organizations through campus placements. Tata Power-DDL has supported
1720 students pursuing ITI, Diploma, Engineering and other Degree courses since 2007.
30 32 34
82 80
210200 200
27 30 30
5465
100119 117
6 9 12 14 18 32
8190
00
50
100
150
200
250
FY 10 FY 11 FY 12 FY 13 FY 14 FY 15 FY 16 FY 17
No. of BeneficiariesCumulative beneficiaries = 1720
ITI Polytechnic Degree Colleges
18
Entrepreneurship Promoting SC/ST vendors: Quality and cost being equal, Tata Power-DDL gives
preference to enterprise of SC/ST promoters for inclusion in its supply chain,
provided such companies transparently and voluntarily share this information
prior to bid participation. Complete waiver of Tender Fee, 50 % relaxation in
security deposit, relaxation in bank guarantee and 25% relaxation in company
turnover under qualifying requirement criteria in General Conditions of
Contract (GCC). In FY17, business worth Rs. 4.74 crores was given to 6 SC/ST
vendors.
200
497
295
379
267
196151 131
0
100
200
300
400
500
600
FY 16 FY 17
Entreprenuership Development (No. of Beneficiaries)Cumulative beneficiaries = 2116
Entrepr thru SHGs Beautician Training Cutting & Tailoring Electrician Training
158203 204
384
454
0
50
100
150
200
250
300
350
400
450
500
FY 13 FY 14 FY 15 FY 16 FY 17
Business Accorded to SC/ST Vendors (Rs. Lakhs)
19
Employment While Recruitment: Preference is given to SC/ST candidates in campus
recruitments by transparently lowering qualifying marks, without diluting merit
(Positive Discrimination). For this purpose, it exercises the philosophy of “skill
vs. will” wherein a candidate with lower skill, but higher will to learn is positively
discriminated and taken into the organization. A relaxation of 5% is given to
SC/ST students during entrance exam.
Sanjeevani – Promoting Better Health – Strengthening Communities
“SANJEEVANI” seeks to promote and support healthy lives of communities
with the aim of improving accessibility and outreach of health services at
the doorstep. Programs executed under the banner of Sanjeevani are -
Installation of RO plant water, Blood Donation Camps, Mobile dispensary
unit and Drug De-addiction Camps.
Installation of RO Plants Tata Power-DDL in collaboration with Tata Projects designed and developed Skid Mounted RO Purification
Unit in the capacity of 500 Liter per Hour (LPH). This plant helps remove high TDS, fluorides and other
contaminations and provides safe drinking water to the community.
Tata Power-DDL has signed a MoU with Delhi Jal Board (DJB) for installing industrial type RO (reverse
osmosis) plants with ATW (any time water) machines. Tata Power-DDL installed 39 RO water plants at
government Institutions falling within the area of Jhuggi Jhopri clusters & resettlement colonies including
5 plants at Jhuggi Jhopri clusters and 5 at Metro stations.
Each of the RO plant sites within the JJ clusters are taken care by women of the Self Help Group (SHG)
that are associated with Tata Power-DDL. The basic idea behind this project is to make it self-sustaining,
however, Tata Power-DDL would continue to overlook the maintenance, control and up keep of the plant.
The households that are settled within the JJ clusters and are desirous of availing the facilities of the RO
plant water have to register for the scheme. Upon registration, each household shall be allowed to draw
300 liters of RO water per month against the payment of Rs.30. Each of these households will be issued
swipe cards to facilitate the drawing of drinking water. Every day, a maximum of 10 liters of water can be
drawn by each household. An awareness program about safe drinking water and RO plants are also
organized. The women from the SHG of each location visit the awareness session organized by visiting the
residents of the JJ clusters.
20
More than 192140 individuals get portable drinking water from these 45 RO water plants. The benefit
generated is of immense value to the communities, as it not only assures good health index but also
provide access to clean, free and safe drinking water to residents of the surrounding ‘Jhuggi Jhopri’ (JJ)
clusters.
Sanjeevani – Mobile Health Dispensaries Lack of sanitation and unhygienic living conditions result in the poor health indices of the residents of the
Jhuggi Jhopri clusters & resettlement colony, unauthorized colonies and villages. Healthcare takes a
backseat as these people struggle to feed and clothe themselves with their meager earnings. This lack of
basic amenities and unable to make ends meet, forces them to receive poor and low quality treatment,
which elongates the suffering of the patient and further aggravates his/her problem.
Tata Power-DDL has three mobile dispensary vans at their disposal, equipped with a doctor, a pharmacist,
bed and medicines each of which are there to tend to the daily needs and health issues of the cluster
citizens. These vans serve all of the 220+ JJ clusters by making daily visits to identified clusters on a weekly
basis and covers 60 JJ clusters within a month.
The consumers who are regular with paying their electricity dues are given free consultation & medicines
and the individuals who are defaulters or do not have a metered connection are given free consultation
5
35
4450
30000
164250
192140
222500
0
50000
100000
150000
200000
250000
0
10
20
30
40
50
60
FY 15 FY 16 FY 17 FY 18*
RO Plants Cumulative benef= 192140
Cum No of RO Plants Beneficiaries Benefited
21
only. Through this initiative, we aim to encourage defaulters & unmetered consumers to become
legitimate consumers of electricity. These mobile dispensaries provide quality medicines and consultation
to the affected people, which otherwise would remain out of their reach. The initiative began with one
mobile dispensary but ever since it has collaborated with Eduquest, an NGO we now have two new
dispensaries up and running. In 2016-17, Mobile Dispensary Vans reached out to 87,156 beneficiaries. To
date, 2,05,858 beneficiaries have been served through our mobile dispensary and health camps.
Focused sessions are taken up at JJ clusters and vocational training cum tutorial centers where awareness
sessions on lifestyle diseases, sanitation, general cleanliness, and personal hygiene are given and
discussed by the doctors.
1315919850
61605
8715696000
2 2
3
4 4
0
2
4
0
20000
40000
60000
80000
100000
120000
FY14 FY15 FY16 FY17 FY18*
Mobile Dispensary Beneficiaries (Total beneficaries to date=205858)
No. of Beneficiaries No of Vans
22
Drug De-addiction Camps
The residents of the JJ clusters and resettlement colonies are mostly displaced
residents and migrant population that come in search of employment from
rural areas to the capital. The reality more often is not in synchronization with
their dreams of earning a decent living and hence they fall prey to various
addictions such as drugs and alcoholism in order to escape the reality of their
existence. The entire earnings of a single family unit gets spent on meeting the expenses of basic life needs
like food, medicines, electricity and children’s education. Sometimes these basic life needs do not get
fulfilled. The result of this gap of unrequited needs and desires creates an environment of scarcity and
dissatisfaction within the communities, which in turn leads to social unrest.
In association with Prajapita Braham
Kumaris, Tata Power-DDL organizes
drug de-addiction camps for JJ cluster
& resettlement colony residents. The
camps are held in a centrally located
area and are purposely scheduled
during the evening, as most residents
return from their day’s work in the
evening. The beneficiaries are
counseled about the ill effects of
addiction and given free homeopathy
medicines. The camp is followed by
another follow-up camp within a
month. To assess the efficacy of the
campaign, beneficiaries are personally
interviewed along with their family members in order to verify their improvement vis-à-vis addictions. A
total of 60 camps are organized per annum and till now 52560 beneficiaries have been covered through
these camps. The success rate of drug de-addiction has been approximately 15 % of the total attendees
of the camp.
74918269
9092 8902 9000
00
2000
4000
6000
8000
10000
12000
FY 14 FY 15 FY 16 FY 17 FY 18*
Drug De-Addiction BeneficiariesTotal Beneficiaries to date: 52560
Beneficiaries
23
Blood Donation Camps
Tata Power-DDL in association with the Red Cross Society organizes blood
donation camps where its employees, their families and consumers contribute
towards saving lives in distress. Being a corporate donor, a Tata Power-DDL
employee can avail of facilities from Red Cross’s blood bank through a doctor’s
prescription. This is done, despite the fact that he/she did not donate blood during camps. Tata Power-
DDL has received many awards by the Indian Red Cross society for its contributions. To date, a total
number of 3769 individuals have donated their blood to patients in need.
Viklang Margdarshan Kendra – Handholding differently abled individuals
An estimated 10% of the world’s population
experiences some form of disability or
impairment (WHO Action Plan 2006-2011).
Most differently abled individuals are
considered as dependents for their entire
life. The scenario gets poorer when the
individual is from an economically
disadvantaged section of society, as they
cannot afford various medical aids and
equipment. Tata Power-DDL, in association
with Viklang Sahara Samiti, runs Viklang Margdarshan Kendra, wherein information and services for the
differently abled is provided and public advocacy & litigation for them is carried out, especially for those
from the needy sections of the society. The center provides counseling services and assistance to these
people in obtaining a disability certificate from concerned hospitals, getting an identity card for the
differently abled, rail pass, bus pass, scholarships for differently abled students, and their inclusion in the
disable pension scheme of MLAs & counselors, financing differently abled individuals for starting their
own entrepreneurship ventures at a micro level. In the FY 2016-17, we were able to reach out to 13051
individuals and 60267 have been disseminated information to date.
349 322360
426393 400
0
100
200
300
400
500
FY 13 FY 14 FY 15 FY 16 FY 17 FY 18*
Units of Blood CollectedCumulative Units= 3769
973711548
1550913051
0
5000
10000
15000
20000
FY 14 FY 15 FY 16 FY 17
Beneficiairies supportedCumulative Number= 60267
Beneficiaries
24
The Club Enerji: Ensuring Environmental Sustainability
The initiative of sensitizing schoolchildren is key to ensuring environmental
sustainability and developing sensitivity towards conserving resources for a greener
and healthy future. In the present scenario, electricity demand is rising all over the
world, more so in developing countries like India. The need of hour is conservation
and judicious use of electricity. Since it is not possible to cope up with this rapidly
increasing demand, the only alternative available to us is to conserve electricity consumption by whatever
means we can adopt. The ever-increasing pressure on resources to meet the endlessly expanding demand
for energy has become a serious concern in the Global Scenario. Delhi being a metropolitan city has the
extra burden of serving to its ever-growing population, which ultimately leads to massive exploitation of
energy generating resources. Over the last decade, we have adopted practices that can lead us to the path
of sustainable development.
Club Enerji: Sensitization of school students on Energy Conservation
To make a difference to the rampant power crises and the general lack of concern and awareness, nine
years back a lamp was lit to spread the light of awareness on Energy Conservation techniques. The unique
initiative of Tata Power Delhi Distribution Limited - a first of its kind - is based on the theme of
‘Collaborating to Conserve’. Tata Power-DDL Energy club is an initiative through which we sensitize the
young school students on issues like Energy Conservation/ Electrical Safety, Water Conservation,
Renewable Energy and Plantation through direct sensitization sessions. We believe students are the
change agents who can make the message go a long way.
Tata Power-DDL Energy Club journey was started in way back 2005 with merely 5 Public schools. So far,
nine phases has been completed. In each phase, 50 new schools are added on board. Currently, 340
schools (260 Govt. Schools and 80 Public Schools) are registered as Enerji club members. Since the
inception of Tata Power-DDL Club Enerji, we have disseminated the energy conservation message to more
than 1.5 million individuals and have saved nearly 17+ lakh units of electricity. In Phase IX of Club Enerji,
50 new schools were taken on the membership panel and more than 37, 000 students were sensitized in
FY 2016-17. Till date, a total of 2,83,720 students are sensitized on energy conservation and participated
in this program.
25
Approach of Tata Power-DDL Energy Club
Project Conserve is the platform where students from our member schools are introduced to Tata Power-
DDL Energy Club for the first time. In its first go, they are made familiar with the term ‘Energy
Conservation’, the need for it and what role they can play in ensuring the conservation. Through the first
hand sensitization sessions by Tata Power-DDL energy expert team, during the zero periods and morning
assemblies , Students are sensitized on various aspects of Saving Energy, Water Conservation, Climate
Change and Safety, during their morning assemblies.
A bilingual energy conservation booklet containing electricity conservation tips, climate change and
electricity safety tips is distributed to every member student. These tips are directives for using day-to-
day electrical appliances, so that the electricity consumption is optimized. The main purpose of Project
Conserve is to educate and enable the students on Energy saving so that the ongoing energy crisis can
be addressed. The fact that ‘Energy saved is Energy generated’, needs to be percolated in the daily life
practices of the students and later on to their family members, neighbors and friends. The booklet also
has some useful & practical tips on household / electrical safety and climate change prevention.
Impromptu Quiz Competition is organized on the spot, to engage the students.
After the sensitization of students, comes the task of raising awareness for Energy Conservation to society.
Our already sensitized member students are requested to share their knowledge and information about
need of Energy Conservation, means to achieve it etc. with their friends and neighbors during vacations.
The project Nest format is offered to students containing the energy conservation tips and personal details
of friends and neighbors sensitized with their CA Numbers. Those students who sensitize maximum
numbers of friends and neighbors along with their CA numbers are awarded.
100
140
180
220
260
300
4050
6070
8090
35000 35000
37000 37000 37005 37000
33000
34000
35000
36000
37000
38000
0
50
100
150
200
250
300
350
Phase V Phase VI Phase VII Phase VIII Phase IX Phase X*
Club Enerji Sensitization ProgramCumulative beneficiaries= 283725
Govt. Schools Public Schools Students sensitized
26
Urja Mela is the most fun-filled and look forward to event of every Tata Power-DDL Club Enerji phase,
where students from all member schools take part in various competitions. Its unique feature is that all
events are entirely based on the theme of Energy Conservation, Renewable Energy and Climate Change.
The objective of the event was to create awareness on Energy Conservation, Renewable Energy and
climate change among the school children through various sessions conducted by Team SIG and Tata-
Power-DDL volunteers.
Urja Mela is celebrated every year as a finale event of Energy Club program. This year the event witnessed
an overwhelming participation of nearly 1300 children and teachers from 184 member schools. Three
events namely Painting Competition, Science Model and Nukkad Natak were conducted.
The Event witnesses enthusiastic volunteering from Tata Power-DDL employees who facilitate the
conduct of the event –right from operating the Registration Desk to judging the competitions.
UMANG 2017 – President Estate Event
A prestigious opportunity for Tata Power-DDL Club Enerji came its way when Tata Power-DDL was invited
by the Office of President of India to organize the energy festival on 10 February 2017 in the premises of
the Rashtrapati Bhawan for the second consecutive year. The Festival of Energy “Umang - 2017” provides
a platform that challenges youth to embrace the three tenets of Energy – energy efficiency, energy
conservation and renewable and empowers them to be the future energy ambassadors that are smart
27
and well informed. All the awardees in the various competitions in the Urja Mela Umang, along with the
winners of Urja cup, displayed their paintings, Science models, The winning team of Urja Mela 2017-
Nukkad Naatak performed in the presence of Shri Pranab Mukherjee, Honorable President of India, Ms.
Omita Paul, Secretary to the President of India, Shri Praveer Sinha, CEO & MD, Tata Power-DDL and other
distinguished dignitaries. All the dignitaries complimented and motivated the students for their efforts.
Dignitaries also praised efforts of Tata Power-DDL for sensitizing students through Energy Club program.
This Event offered the students and winning schools - the opportunity to meet the President of India and
display their skills. The event received a massive coverage in many leading dailies and news channels.
Harit Ek Pahal – Tree Plantation Campaign
In an endeavor to make Delhi Green, we at Tata Power-DDL have constantly engaged
ourselves into mega tree plantation drives under the aegis of “Harit Ek Pahal” for
years now. Working towards ensuring a greener future, Tata Power-DDL has
initiated the tree plantation campaign in partnership with various stakeholders to
carry out massive tree plantation drives across Delhi. Tata Power-DDL has tied up
with agencies such as CRPF, ITBP, various schools & colleges, RWAs etc. for carrying the plantation
drive and planted more than 22900 tree saplings in FY 2016-17. Till now 135520 saplings are planted under
this drive. Tata Power-DDL has been recognized as one of the Greening Agencies of Department of Forest
& Wildlife, GoNCTD. The continuous plantation efforts undertaken by the company have been well praised
by Department of Forest & Wildlife, GoNCTD on various platforms.
28
Digital Initiatives in CSR Along with branding of social initiatives, consolidation of digital initiatives aligned to Unnati, Ujjwal, Sanjeevani, Club Energy and Volunteering rolled out to enhance resource utilization, decision-making and tracking of beneficiaries and their progress in various programs.
Sanjeevani - Mobile Dispensary Information System – has been developed following the tenets of operating in dual mode- work in a stand-alone mode while on-board the mobile dispensary and the same application offering an interface to the centralized server application - ensuring data synchronization across all mobile vans and back-end system. The features deployed in the system are scan-in of data supporting barcode scanners operating the process of registration, consultation, medicine dispensing during field operations printing prescriptions maintaining inventory levels at the vehicle level and central pharmacy level synchronization of master data at periodic intervals – result in a seamless and continual data flow between field and back-office operations ensuring a daily tracking to support fine-grained decision making and monitoring the efficacy of the initiative.
The application offers many prompts and informative cues during operations to ensure easy and quick recording of information and status of workload, medical supply inventory levels and prior records of patients/beneficiaries. The experienced application development team possessing process knowledge helped deliver a user-friendly and field operations oriented rugged application to ensure information gathering in severe operating environments. Post implementation in October 2016, the following benefits have accrued:
Ease of use to stakeholders - pharmacist and doctor - reducing their time spent in recording basic information of beneficiary, issuing of OPD Slip, capturing Doctors’ diagnosis and prescription of medicines digitally.
Queue system for Beneficiary - ensuring higher satisfaction in terms of shorter turn-around time to serve her.
Availability of near real-time data from all mobile dispensaries to support decision-making related to routing of dispensaries, medicine inventory management.
1004 1747
4201
6042
10173 10274
1 1
2
3
4 4
0
1
2
3
4
5
0
2000
4000
6000
8000
10000
12000
Oct-16 Nov-16 Dec-16 Jan-17 Feb-17 Mar-17
Sanjeevani Usage Trend
Beneficiaries Vans equipped with system
29
Help optimize inventory and procurement cycle of medicines to improve cash flows.
Efficiencies accrued in operations have resulted in a significant increase in beneficiary reach out.
Sangrah: Beneficiary Information System – Sangrah contains data of beneficiaries of CSR initiatives over the years. The system was available to store data that was uploaded from SIG Office. Enhanced functionality to register beneficiary during admission and track her attendance; employment progress has been incorporated in the system. The system user-interface is being extended to the VT Centres –enabling data entry at source. Timely availability of information shall enhance quality of decision-making and offer cushion for course correction. Key stakeholders and their information would be enabled by Sangrah and ensure standardization of operations through timely interventions by SIG Team.
Sewa: CSR Volunteering Management - The existing system underwent technical upgrade and addition of user- friendly features –single screen data entry screen, inclusion of all types of volunteers from one screen, verification of employees and BA employees from corporate data stores; reporting in employee dashboard etc. These improvements led to significant ease in recording data for volunteering.
Volunteering Program
At Tata Power-DDL, we believe in the philosophy of giving back to society, multifold. We encourage our employees & business associates to volunteer their services for a holistic betterment of society. It further gives us an opportunity to explore areas for expansion of our existing projects.
Tata Volunteering Week is one such platform, held bi-annually, across Tata Group. Herein, volunteering is not just for the employees, but their families are also welcome to serve the communities. Volunteers have a whole gamut of activities to choose from - blood donation camps, cleanliness drive, Energy Conservation initiatives, Sports Meets, Women’s Day celebration, Walkathon, awareness rallies, plantation drives, scholarship distribution to SC/ST students etc. During FY 16-17, 8767 volunteering person-days were contributed by Tata Power-DDL employees & business associates. Time and again, Tata Power-DDL has received awards for highest number of volunteering hours, highest participation rate volunteering hours by the Chairman of Tata Group.
3385
4995
73167776
8767 9000
0
2000
4000
6000
8000
10000
FY13 FY14 FY15 FY16 FY17 FY18*
Volunteering Persondays
30
Stakeholder Engagement – Sangam NGO Meet Civil societies play a very important role in manifestation of interest and will of communities. At Tata
Power-DDL we acknowledge and appreciate their contribution through NGO Meet organized annually.
Tata Power-DDL organized ‘SANGAM – NGO Meet -2017’ on 18 February 2018 to recognize and encourage
outstanding contribution by its NGO partners. More than 2000 beneficiaries of its “Saathi” program
participated in the event. This year’s theme was – “Empowering Women – Strengthening Nation” also
saw the inauguration of the fourth Mobile Dispensary under SIG’s Sanjeevani Program. Partner NGOs and
beneficiaries are invited for the day where they present various cultural programs. NGOs are recognized
based on their performance and feedback on improvisations to be done is captured.
31
Certifications & Affiliations – Endeavoring for Excellence Signatory to Global Compact Network
Tata Power-DDL is signatory to United Nation Global Compact Network, an elite
group of organizations, which commits & abide to align their operations with the
ten universally accepted principles pertaining to Human Rights, Labor,
Environment & Anti-Corruption. These principles move in concurrence with the
Universal Declaration of Human Rights, ILO, UNDP & United Nations Environment
Program. Being the signatory of UNGC, Tata Power-DDL sends a Communication
On Progress annually to the Global Compact Society showing its commitment
towards the 10 principles. The report is submitted in mid-May every year to the
Society.
SA 8000:2008 Certified SA8000 is based on international workplace norms, including 12 International Labour Organization (ILO) conventions and the United Nations’ Universal Declaration of Human Rights, the Convention on the Rights of the Child and the Convention to Eliminate All Forms of Discrimination against Women. Tata Power-DDL is the first power distribution company in the world to get SA-8000 Certification. Tata Power-DDL is also the first power utility in the world to be certified for SA 8000-2008 and last surveillance audit was carried out in 2016-17.
33
Success Stories I have been associated with Tata Power-DDL Women Literacy Program as in-charge of one the centre. I belong to a lower class family and my mother is suffering from paralysis. Due to my hard work and efficient work I got promoted as senior coordinator where I am supervising functioning of 25 WLCs. Now I am earning Rs. 13000/- which helps to support my family. I also came to know about the scholarship program of Tata Power-DDL for the students studying in higher studies which motivated me to continue my studies through distance learning from IGNOU. I am really proud to be associated with Tata Power-DDL which enabled me to earn a living and accomplish my dreams.
Women Empowerment
35
WLC Beneficiary- Praveen The financial condition of my family was not quite good. Whatever I used to earn
was not enough for my family to live a dignified life. During this tenure, Tata Power-
DDL gave me an opportunity to work as an instructor of Women Literacy Program
located at Jahangirpuri. I worked as instructor for 2 years, which helped me to
groom my personality and confidence. It helped me to improve my communication
skills. I was also given a chance by Tata Power-DDL to work as ABHA along with my
existing work of WLC. My job was to sensitize the community regarding SIG
initiatives and to distribute bills in community. People in the community have started recognizing me. I
was also given an opportunity to be a part of Self Help Group wherein I learnt chocolate making. I started
selling my chocolates in shops and on celebrations. I would like to thank Tata Power-DDL for making me
what I am today.
WLC Beneficiary- Vinita
I am a resident of Jahangirpuri. I have been working as an ABHA for past one and
half years. My husband works as a laborer and his wages were not enough to
sustain a family of four. Initially I wasn’t very comfortable in interacting with the
residents but regular training by the company helped me to overcome my
shortcomings. Now, I am able to explain bills to the customers, solve their queries,
sensitize about safety aspects, report incidents of theft and inform residents about
different activities of the Social Innovation Group (SIG). Earning money by myself
has instilled in me a lot of confidence and I utilize my salary for my children’s education.
ABHA- Geeta
After the tragic demise of my father, my family was in a big financial crisis. The
amount of grant received by my mother from the State was not enough to
manage even two fold meal a day. Gradually, one day during door-to-door
information dissemination program carried out by Tata Power-DDL, I came
across the WLC program and worked as center in-charge for quite a long time.
During the course of time, I came to knew about Tata Power-DDL AA financial
scholarship program and I have applied for the same. Now I am pursuing my
post-graduation through the financial assistance. I am also responsible for managing the RO Plant
installed by Tata Power-DDL in Kirtinagar JJ cluster through Self Help Group.
36
Stakeholders Speak
“With the key intents to reach out to the underprivileged & transform their lives by providing education,
Women’s Literacy & Empowerment Program of Virmani Trust collaborated with
Tata Power-DDL in 2004.
Thirteen years of continued association & their generous support has enabled us
to empower & educate 1,07,460 illiterate women through Women Literacy
Centers. The multifold growth in the expansion of CSR projects of TPDDL is
appreciable. It has supported us to grow exponentially and enhance the quality of
lives of unemployed women where instructors & beneficiaries of WLC are
developed as ABHA, RO plant operators & trainees at SHG vocational skill training centers to engage them
in employable activities & help them earn money.”
Mr. Anil Kumar Virmani President
Virmani Education Trust
Tata Power-DDL’s scholarship support in terms of financial assistance to meet their
annual tuition fee really helps the needy students coming from the deprived
community. The Industrial training provided by Tata Power-DDL to the students of
Electrical trade helps them in better understanding of HT/LT system, transformers,
maintenance, breakdowns, working of zones, other electrical equipment etc.
I express my gratitude to Tata Power-DDL for having transformed their life and
achievements on educational front.”
S. Augusthy Principal
Sir C.V. Raman Government Industrial Training Institute Dheerpur, Delhi-110009
“Tata Power-DDL’s educational support to the needy SC/ST students studying in Class-X, XI & XII by
providing reference books, stationery and conducting career counseling sessions really impacts
outstanding improvement in their Board exam results and transformation of their
life.
The program of Skill Development Training to Girl students by Tata Power-DDL
through Roshni has really helped our students on many different aspects required
by them in their day-to-day life. The students were guided about goal orientation,
time management, stress management, positive thinking, English speaking, hygiene
and overall health improvement.
We are also indebted to Tata Power-DDL for providing potable water by installing Industrial RO Plant in
our School, which directly benefits not only our students but the entire staff as we were facing acute
shortage of safe drinking water.”
Dr. (Mrs.) Sudha Singh
Govt. Sarvodaya Kanya Vidyalaya
Badli, Delhi-110042
37
Awards and Recognitions Tata Group Awards
– Tata Power-DDL has been placed in the band of 601-625 in
the TAAP External Assessment - 2017 (out of 1000) making
it the third Company to score above 600 after Tata Steel
and Tata Motors.
– Tata Innovista - Highest registration in Promising
Innovation Category Award and second highest overall
registration among all the group companies – 2016
– Tata Engage Award 2016 for Highest Volunteers
Participation & Highest Participation Rate in TVW 5.
– TAAP Award for achieving highest score of 550 in the
category of Employability in the Year 2015
Other Industry Awards Pertaining to CSR & AA
– SKOCH Order Of Merit and Silver Award 2016 under Blue
Economy for “Empowering Women Beyond Boundaries”
– CII Industrial Innovation Award - 2016
– Greentech CSR Award Gold Category - 2015
– CSR Asia Award - 2015
38
Sitting from Left to Right: S. Subhalakshmi, M.P. Suresh, Geetanjali Tripathi, Pankaj Kumar Singh, Dileep Kumar, Harish Sharma, Sundip Kumar and Anita Santiago Standing from Left to Right: Suresh Kumar, U.K. Mogha, Pooja Rani, Inakshi Walia, Poonam Bhatia, Anjali Lal, Shrikant Sharma, Ashok Kumar, Deepanjan Das, Vijay Kumar, Suresh Verma, Aayushi Gupta, Shamrez Ali, Satyam Rai and Naveen Bhalla