corporate presentation - digitelig corporate presentation_2015_v.2.pdf · gsm, umts, lte and ftth...
TRANSCRIPT
1
CORPORATE PRESENTATION
2
INDEX
Introduction to
Our services for telecommunication sector
Project outlines and case studies
Relevant customers
Summary
Agenda.
3
INTRODUCTION
• DIGITELig, with over ten years of experience, offers its services and solutions in Consultancy and Management related to Mobile and Fix Networks Projects
• DIGITELig was established in 2000 with two main goals:
– By one hand, guarantee the quality of Telecommunications Operator services and other sector players: equipment suppliers, installers etc...
– On the other hand, helping companies to implement growth strategies based on new technologies.
• In all the projects we co-operate, we provide top quality human and technical resources as part of our commitment to continuous improvement and maximum efficiency.
• Customer satisfaction is an essential and absolutely necessary requirement for DIGITELig and, with this view, we seek a level of excellence in our work that enables us to fully achieve all the commitments we undertake.
• All over our history, every project we have undertaken has consolidated our position in the market. The reasons for this are :
– Co-responsibility with the objectives of our customers.
– Professional skills and solvency at all levels of the Organization.
– Management team committed to customer objectives.
– Our commitment to Quality, Safety and Data Protection.
4
INTRODUCTION/COMPANY SNAPSHOT
• Founded: 2000
• Business Focus: Providing voice and data turn-key services to the telecommunications industry. Our service offering includes: network engineering and implementation, project management, process analysis and optimization, operation and maintenance, cots optimization, etc.
• Target Market: Operators , Vendors , Government.
• Headquarters: Madrid (Spain)
• Employees: 90 employees, permanent offices in Spain.
• 2014 Turnover : Eu. 4,3 million.
5
OUR SERVICES FOR TELECOM PLAYERS
All our activities, from the beginning, have been performed in connexion with Wireless Operators in Spain, in closed co-operation with all equipment suppliers.
• Network Design – Radio and Transmission
– GSM, UMTS and LTE Network Planning and Optimisation
– PDH/SDH, ATM, TDM and IP Network Planning
– Radio links Design
– Drive test
• Site Management
– Site Acquisition – Site research (specialised co-ordinators, hunters).
– Management of Public Administration Licences and Permits.
– Search and selection of candidates.
– Site Civil Engineering • Civil Engineering design. Tech drawings.
• Civil work supervision and related tasks
• Provisioning and logistics
• Reporting and data base control
– Site Implementation (BTs, BSC / RNC, MSC) • Definition and control of the procedures of Installation in accordance with the OEM Standars
• Commissioning and Integration
• Software Updates
– Site Acceptance
6
OUR SERVICES FOR TELECOM PLAYERS
• Operation and Maintenance
– 1st Line Maintenance for BSS equipment
– Preventive Radio Maintenance Services
– Corrective Maintenance
– Service quality assessment and diagnostics
• Equipment's Test
– Radio Equipment Acceptance
– BSC / RNC Acceptance
– Radio LINK
• Radio and FTTH Networks deployment
– Network installations management - GSM, UMTS, LTE and FTTH
– Project management office
– Planning, Risk, Reporting and Contract / Economic Management
• 1st and 2nd Level Support for Radio and Transmission Technologies
– Network maintenance
– Incident solution
– Software Updates
– Programming applications
– Routing
– 24 x 7 x 365 Services
7
OUR SERVICES FOR TELECOM PLAYERS
RADIO AND FIBRE OPTICS DEPLOYMENT MANAGEMENT SITE MANAGEMENT
Network installations supervision - GSM, UMTS, LTE and FTTH
Project management office Planning, Risk, Reporting, Contract
& Economic Management
INSTALLATION WORK SUPERVISORS
INSTALATION WORKS
REGIONAL PM
• Site Acquisition. • Site Civil Engineering. • Site Implementation • Site Acceptance GSM/UMTS/GSMR
ACQUISITION EXPERTS
LICENCE EXPERTS
CIVIL ENGINEER EXPERTS
CIVIL WORK SUPERVISORS
SUPPORT FOR RADIO, TX AND CORE TECHNOLOGIES
• Optimization • Failure detection and correction • Network maintenance • Incident solution • Soft updates. • Routing
RADIO TAC2 EXPERTS
SWITCH TAC2 EXPERTS
TRANSPORT TAC2 EXPERTS
IP TAC2 EXPERTS
OUR SERVICES FOR TELECOM PLAYERS
EQUIPMENT TEST
• Radio Equipment Acceptance BTS • BSC Acceptance • Radio link acceptance
RADIO TEST EXPERTS
GSM RADIO INTEGRATION EXPERTS
SWITCH TEST EXPERTS
ROLLOUT - GSM SOFTWARE EXPERTS
NETWORK DESIGN
• LTE, UMTS and GSM Network
Radio Planning. • RF Network Optimization • Drive Test
RADIO planning ENGINEERS
TRANSMISSION ENGINEERS
BSS EXPERTS
PROJECT MANAGER ENGINEERS
OPERATION AND MAINTENANCE
• First Line Maintenance Service • Corrective Maintenance • Service quality assessment. • Network Operation • Network Supervision • Spare part Management
NETWORK OPERATION EXPERTS
DISPATCHING CENTRE EXPERTS
NOC TRANSMISSION ENGINEERS
NETWORK SUPERVISION EXPERTS
8
OUR SERVICES FOR TELECOM PLAYERS
• Experience in Turnkey Projects with large volume of Sites
DIGITELig has the skills and more qualified professionals to perform all duties associated to mobile networks deployment.
General and technical Management
Project Management
Project Engineering
Process description and optimization.
PROCESO: Planificación de Red
SUBPROCESO: Diseño Nominal Celular
CÓDIGO: DRAFT
Elaborado:
Fecha:
Revisado:
Fecha:
Aprobado:
Fecha:
DATOS DEL SUBPROCESO SIMBOLOGÍA UTILIZADA
Inicio o fin de
un proceso
Entrada / Salida
de un proceso
Actividad
Registro interno
Registro
Conector de
entrada
Punto de
decisión
Confluencia
de líneas de
flujo
Franja de
responsabilidad
Franja de
responsabilidad
Interfase de Actividades
Costes de No Calidad
Finalidad: Aprobar el Plan Nominal de Cobertura.
Entradas: Plan de cobertura.
Salidas: SARF Aprobados.
Registros
externos:
Plan de cobertura.
Registro presentación SARF.
Registro aceptación SARF.
.
PROCESO DE PLANIFICACIÓN DE RED
DISEÑO
NOMINAL
CELULAR
Nº Rev.:
Fecha:
INICIO
Conector de
salida fuera
de página
Intercambio de
documentos
externo
Firma: Firma: Firma:
Llamadas: explicación
de la actividad
señalada.
Documentos
Asociados:
Actividad asociada a
Documento
DEFINICIÓN
NOMINAL
DE BSC ÁREAS
Y ARQUITECTURA DE RED DE
TRANSMISIONES
APROBACIÓN
DEL
CANDIDATO BTSE
Y DEFINICIÓN DE LA CONFIGURACIÓN
PRLIMINAR
DEFINICIÓN
DE LA
CONFIGURACIÓN
FINAL
SEGUIMIENTO Y
APROBACIÓN DE
BSC ÁREAS DE Y
ARQUITECTURA DE LA RED DE
TRANSMISIÓN
Interfase de Actividades
CLIENTE
RF Planning
INICIO
Definir un plan de
visitas común
para identificar
candidatos por
subproyecto
Registro
aprobación
SARF
PROCESO 1: Planificación de Red
SUBPROCESO 1.1: Diseño Nominal Celular
¿Quién? ¿Qué? ¿Cómo?
Archivo
SARF FIN
Enviar a
RF planning
aprobación de
SARF
Elaborar plan
de cobertura de
Amena fase X
Estudiar el plan
de cobertura por
subproyectos y a
nivel de Áreas
1
Registro
presentación
SARF
Presentar
SARF de
Subproyecto a
RTMSI-IP-023
Plan de
cobertura
Para la elaboración del Plan de Cobertura, la sede
central definirá los Proyectos y las zonas dividirán los Proyecto
en los sub-proyectos y Áreas.
El Plan de Cobertura será facilitado a desde la sede
central, incluyendo proyectos, sub-proyectos y áreas.
El Plan de Cobertura
se entregará a lo antes posible, y
siempre antes de 60 días del comienzo de la fase.
Se definirán comúnmente un Plan de Vis i t as para
identificar a los Candidatos de cada Subproceso.
Siempre que sea posible, las visitas a los
cand ida tos se r ea l i za rán conjuntamente e involucrando a
Site Adquisition.
Se propondrá al menos 1 candidato y siempre que sea
posible 3 ó más.
Con posterioridad a la
definición común de los SARF, se entregará la documentación
relacionada en el documento, siempre por Subproyecto.
Se a de prever que el volumen máximo de aprobación
por es de 20 SARFs diarios en cada región.
El subproceso debe
concluir antes de los 60 días desde la entrega del Plan de
Cobertura.
4
Elaborar la
documentación para la
presentación de los
SARF por
subproyectos
2 3
1
3
2
4
5
6 7
¿Es la documentación
la requerida?
SI
NO
5
6
7
Definir comúnmente
los SARF de cada
Subproyecto,
indicando candidatos
priorizados
9
OUR SERVICES FOR TELECOM PLAYERS
• O&M experience in mobile networks.
DIGITELig has the skills and more qualified professionals to perform all duties associated to mobile networks operations and maintenance.
General and technical Management.
Skill resources.
Process optimization.
10
OUR SERVICES FOR TELECOM PLAYERS
• Flexibility and adaptation to our Customers' needs
– Giving our customer the necessary support in start up phases
– Thanks to this flexibility we are able to develop our services, providing security and reliability in fulfilling our objectives customers
– Costs control is an important part of our way to approach projects.
Page 21 MKT-Wireless_Outsourcing-21029-DL-ALS
Systems/IT Benchmark and Gap Analysis
Symptoms
Operational Gap Example (1)
78%
31%
Best in Class Average
Cost Gap (%)
Source: DCI International Benchmark of Wireless Carriers.
Best in Class Worse in class
Operator x
Detailed Systems/IT metrics are required to determine which are the drivers of underperformance and their gap with industry benchmarks.
Operational Issues
1.A
% of Enterprise Costs
Underperform Outperform Average
%
-19%
x
Unit
% of Service Revenues
FTEs per 1000 Subs
Total Costs per sub per Month
Total Costs per FTE per Month
Personnel Costs per FTE per Month
% of FTEs Outsourced(2)
Development/Maintenance Costs per Sub
Database Costs per Sub
QA/Testing Costs per Sub
Specialized Work per Sub
%
FTEs
$
$000
$000
%
$
$
$
$
+88%
x +67%
x +49%
x +21%
x -4%
x +6%
x
x -20%
x +107%
x +88%
x
+52%
+103%
+146%
+83%
+78%
+164%
-72%
+126%
+153%
+201%
+197%
-52%
-91%
-84%
-73%
-65%
-68%
+132%
-90%
-98%
-91%
-90%
(2) Higher than average outsourced employees is not necessarily considered to be “outperforming”
(1) Based on total costs per sub per month for benchmarked operator
• IT model
- Lack of alignment with business strategy
- Excess of product complexity and innovation
• IT management
- Hiring, training, incentives and retention
issues
- Lack of project management discipline
• IT platform and architecture
- Poor system performance, flexibility,
scalability, reusability
- High maintenance requirements
Example of Operational Metrics Benchmark
• Outsourcing can only address a portion of the cost gap
• Quality metrics can also improve
through outsourcing
11
PROYECT OUTLINES/CASE STUDIES
MOBILE NETWORK ROLL OUT FOR ERICSSON SPAIN S.A. (TME)
PROJECT DESCRIPTION:
Telefónica Móviles S.A. awarded in
2006 a license to spread universal
mobile coverage around Spain.
Ericsson Spain S.A. obtained the
contract to plan and deploy the
infrastructure linked to this network.
Initial budget was 300 M. € plus
3.000 base stations planned to fulfill
government conditions.
3G technology based on RBS 3022
Ericsson Base Stations.
Ericsson S.A. gave DIGITELig the
project management, engineering and
supervision of the roll out activities.
After 1 year, average time to built a site decreased dramatically down to 2 weeks..
ORGANITATION
BUILT UP AND
CONTRACT MGNT
PLANNING AND
PROCESS
DEFINITION
EXECUTION
AND
PROGRAMME
MANAGEMENT
PROJECT VALUATION
CUSTOMER REPORT
SATISFACT AND
FINANCE
•Identify and
recruit best
profiles.
•Contract
negotiation
support.
•Adapt to start
up requirements
“on time”.
•Radio and
engineering.
•Process
description
•Identify key
success factors.
•Establish and
advance prog.
along the
project
duration.
•Cost and
execution
control
•Reporting
•Deviation control
and corrective action
proposals.
• Reposting the
customer process.
• Re- engineering.
Project Management and Cost Control
DIGITEL IG Added Value
PROJECT EVALUATION BENEFITS:
12
PROYECT OUTLINES/CASE STUDIES
VODAFONE SPAIN FTTH NETWORK ENG. AND DEPLOYMENT FOR ALU
PROJECT DESCRIPTION:
VODAFONE SPAIN award a full
turnkey contract to ALU Spain for its
FTTH network deployment.
Target up to 600.000 households
connected in one year
ALU assigned DIGITELig 50% share
for permissions, engineering, PMO
and acceptance activities.
DIGITELig implement a full
organization in two weeks of more
than 80 skilled staff.
Second Phase on going.
PROJECT
PLANNING AND
SERVICE
DESCRIPTION
PROJECT
RESULT
• Process
definition and
organization
implementatio
n
•Contract
negotiations
and cost
estimations.
•Digitel
provides at
ALU disposal
a full team of
experienced
people to
perform the
project in 4
weeks. Up to
80 people .
•After 9
months Digitel
implementing
the areas of
responsibility
up to 300.000
households
with fiber. Up
to 400.000
permissions.
Fast project implementation was the key factor. Standard time
period to start the project could be 3 months. Digitel implemented
the team in 4 weeks
DIGITEL IG Added Value
•Digitel is up to date
evaluating with ALU
a second project
phase with a target of
500.000 households.
ACTIONS TEAM
PROJECT EVALUATION BENEFITS:
13
PROYECT OUTLINES/CASE STUDIES
ANALYSIS AND STRATEGY DEFINITION FOR CONNECTIVITY IN EDUCATION CENTERS FOR SETSI
PROJECT DESCRIPTION:
Study of coverage of fixed (VDSL &
FTTH) and mobile networks
(WCDMA & LTE) in educational
centers.
Analysis of the current situation of
corporate communications contracts.
Strategic analysis of the critical
elements of the project.
Analysis of technical, economic and
legal issues.
Recommendations for drawing up
specifications.
Project implementation ON GOING.
PROJECT RESULT
•Digitel provides at
SETSI disposal a
team of experienced
people to perform the
project in 4 weeks.
•Technical solution
specifying the type of
networks, technologies and
networking to meet the
project demands
•Economic evaluation for
improved decision making
•Legal and political
proposals to achieve the
project's viability
Collaboration with public institutions and knowledge of work
methodologies.
DIGITEL IG/mmC Added Value
•Deviation control and
corrective action
proposals.
•Project
implementation ON
GOING.
PROJECT VALUATION
CUSTOMER REPORT
SATISFACT AND FINANCE
TEAM
PROJECT EVALUATION BENEFITS:
14
PROYECT OUTLINES/CASE STUDIES
YOIGO QUALITY MEASUREMENTS FOR BENCHMARK.
PROJECT DESCRIPTION:
Yoigo Eng. Department claim for
support associated to network
quality measurements
After a check analysis different areas
need to be tested.
Both companies agreed about test
methods and areas.
Yoigo network monitoring and improvement.
PROJECT
PLANNING AND
SERVICE
DESCRIPTION
TEST RESULTS
• Quality
standards and
KPI’s
definition.
•Test methods
and tools
required.
•Digitel
provides at
Yoigo disposal
a full team of
experienced
people to do
the test.
•Digitel agreed
and implement
a test report
model
including
diagnosis and
corrective
actions
proposed.
Diagnosis and corrective actions implemente to
increase network quality and KPI’s.
DIGITEL IG/mmC Added Value
•Digitel in
collaboration with
Yoigo agreed an
actions plan based on
quality standards and
KPI targets.
ACTIONS TEAM
PROJECT EVALUATION BENEFITS:
15
PROYECT OUTLINES/CASE STUDIES
JAZZTEL NOC SUPERVISION FOR HUAWEI SPAIN
PROJECT DESCRIPTION: Huawei gets a contract for NOC
otusourcing on Jazztel Network.
Target is to create a full service
protfolio.
Standarization ad KPI’s definition as
a overall part of the project.
Project was negotiated in a Turnkey
Philosophy .
Digitel is defining a new strategy based on cost reduction and quality standards to provide Huawei and end-to end
service.
PROJECT
PLANNING AND
SERVICE
DESCRIPTION
EXECUTION
AND
PROGRAMME
MANAMEGENT
•Risk analysis
and project
planning
•Recruitment
•Adapt to start
up
requirements
“on time”.
•Design and
implement
training
programs.
•Identify key
indicators.
•Execution and
customer
coordination
•Cost and
execution
control
•Reporting.
•KPI’s.
Project “on going”.
DIGITEL IG Added Value
•Deviation control
and corrective action
proposals.
• Reposting the
customer process.
• Re- engineering.
PROJECT VALUATION
CUSTOMER REPORT
SATISFACT AND FINANCE
BTS TRAINING
AND
EQUIPMENT
DESCRIPTION.
PROJECT EVALUATION BENEFITS:
16
PROYECT OUTLINES/CASE STUDIES
MOBILE NETWORK ROLL OUT SUPERVISION FOR ERICSSON MEXICO.
PROJECT DESCRIPTION:
CLARO awarded in 2008 to
Ericsson Mexico with a network
contract to implement its RAN.
Ericsson Mexico obtained the
contract to plan and deploy the
infrastructure linked to this network.
Initial budget for 2009 was to
implement 1.000 base stations.
2G-3G technology based on RBS
3022 Ericsson Base Stations.
Ericsson S.A. has given DIGITELig
the roll-out supervision of the
project.
In six months work, a clear process definition was implemented and quality KPI`s increased.
ORGANITATION
BUILT UP AND
CONTRACT MGNT
PLANNING AND
PROCESS
DEFINITION
EXECUTION
AND
PROGRAMME
MANAGEMENT
PROJECT VALUATION
CUSTOMER REPORT
SATISFACT AND
FINANCE
•Identify and
recruit best
profiles.
•Contract
negotiation
support.
•Adapt to start
up requirements
“on time”.
•Process
implementatio
n
•KPI’s
definition and
supervision.
•Identify key
success factors.
•Establish and
advance prog.
along the
project
duration.
•Cost and
execution
control
•Reporting
•Deviation control
and corrective action
proposals.
• Reposting the
customer process.
• Re- engineering.
Project Management and Cost Control
DIGITEL IG Added Value
PROJECT EVALUATION BENEFITS:
17
PROYECT OUTLINES/CASE STUDIES
HUAWEI SPAIN GLOBAL CONTRACT FOR ENG. SUPPORT SERVICES
PROJECT DESCRIPTION:
In June 2011, Huawei Spain raise a
RFQ for Eng. Services support.
As a result of the bidding process
DIGITELig won the contract linked
to Eng support activities.
Contract signed in June 2011 for two
years duration.
Services linked to this contract have
Vodafone and Orange as a final
customer.
List of services included in the
contract are described as follows.
After 2 years collaboration a long term relation has been establish for Eng, support services.
NETWORK
OPTIMIZATION
ACTIVITIES.
NETWORK
QUALITY
MESUREMENT
INTEGRATION
ACTIVITIES RNC, PTN, WCDM, ETC.
•Identify and
control network
quality
standards,
•Manage KPI’s
monitoring and
control.
•Corrective
actions: design
and
implementation.
•Drive Test
measurements.
•Report
generations
• Nodes
integration
across network
operators.
•Services in
connection with Ops
requirements.
Digitel-Huawei partnership decrease cost and
improve efficiency.
DIGITEL IG Added Value
PROJECT EVALUATION BENEFITS:
18
PROYECT OUTLINES/CASE STUDIES
ALCATEL LUCENT ENG SUPPORT FOR REFARMING ACTIVITIES.
PROJECT DESCRIPTION:
Alcatel-Lucent need to implement a
pilot project for Vodafone Spain.
Alcatel need eng, support in
connection with refarming activities.
DIGITELig provides at the disposal of
the customer a full team of experts
dedicated to the project.
Implementation performed successfully and rapid response to recover and improve KPIs
PROJECT
PLANNING AND
SERVICE
DESCRIPTION
EXECUTION AND PROGRAMME
MANAMEGENT
•Risk analysis
and project
planning
•Lead cross-
functional
activities.
•Implement a
project team.
•·10 weeks project plan.
•KPI extraction and analysis.
•Drive test and test reports.
•Recommendations and eng.
Supoort.
DIGITEL IG/mmC Added Value
•Fast network
recovery after
frequency plan
implementation
•Successful
optimizations at cell
level
PROJECT VALUATION
CUSTOMER REPORT
SATISFACT AND FINANCE
PROJECT EVALUATION BENEFITS:
19
PROYECT OUTLINES/CASE STUDIES
NETWORK ROLL OUT SUPERVISION AND PMO FOR ERICSSON COSTA RICA
PROJECT DESCRIPTION:
Movistar was awarded in 2010 a
license to spread universal mobile
coverage around Costa Rica.
Ericsson obtained the contract to
plan and deploy the infrastructure
linked to this network.
2G-3G technology based on RBS
3022 Ericsson Base Stations.
Ericsson S.A. has given DIGITELig
the management of project,
engineering and supervision of the
roll out activities.
After 1 year, local staff is been trained to increased productivity.
ORGANITATION
BUILT UP AND
CONTRACT MGNT
PLANNING AND
PROCESS
DEFINITION
EXECUTION
AND
PROGRAMME
MANAGEMENT
PROJECT VALUATION
CUSTOMER REPORT
SATISFACT AND
FINANCE
•Identify and
recruit best
profiles.
•Contract
negotiation
support.
•Adapt to start
up requirements
“on time”.
•Radio and
engineering.
•Process
description
•Identify key
success factors.
•Establish and
advance prog.
along the
project
duration.
•Cost and
execution
control
•Reporting
•Deviation control
and corrective action
proposals.
• Reposting the
customer process.
• Re- engineering.
Project Management and Cost Control
DIGITEL IG Added Value
PROJECT EVALUATION BENEFITS:
20
PROYECT OUTLINES/CASE STUDIES
UMTS UTRAN DEPLOYMENT FOR TELEFONICA ESPAÑA.
PROJECT DESCRIPTION: Telefonica España started to install
new UMTS utran equipment by
2004.
Ericsson new BTS’s equipment was
choose in a high percentage of the
network.
Project Plan was to install up to
1000 BTS’s per year
Project was negotiated in a Turnkey
Philosophy
Ericsson Spain assigned DIGITELig
the responsibility to define the most
productive approach to this project
by designing the project processes
and key indicators.
UMTS deployment for Telefonica starting in 2006 was a successful project with more than 4000 base stations
installed and integrated in the 2004-2007 period. 4,5 Base Stations a day
PROJECT
PLANNING AND
SERVICE
DESCRIPTION
EXECUTION
AND
PROGRAMME
MANAMEGENT
•Risk analysis
and project
planning
•Recruitment
•Adapt to start
up
requirements
“on time”.
•Design and
implement
training
programs to
Movistar’s
technicians for
the new
equipment.
•Identify key
indicators.
•Execution and
customer
coordination
•Cost and
execution
control
•Reporting.
Project Management and Cost Control
DIGITEL IG Added Value
•Deviation control
and corrective action
proposals.
• Reposting the
customer process.
• Re- engineering.
PROJECT VALUATION
CUSTOMER REPORT
SATISFACT AND FINANCE
BTS TRAINING
AND
EQUIPMENT
DESCRIPTION.
PROJECT EVALUATION BENEFITS:
21
PROYECT OUTLINES/CASE STUDIES
VODAFONE-ESSAR 3G LAUNCH PMO OFFICE.
PROJECT DESCRIPTION:
Vodafone-Essar India give`s
DIGITELig (mmC the responsibility
for the 3G launch office.
Responsibility on daily program
planning.
Program control include 3G Launch
Master Planning, Marketing, trade
and Handsets. Customer Service,
Technical Areas (IT, Network and
Service Platform).
Vodafone-Essar launch it`s 3G services on March 2011. Digitel/mmC took the full 3G Project Office
responsibility during the 9 months of the project.
PROJECT
PLANNING AND
SERVICE
DESCRIPTION
EXECUTION AND PROGRAMME
MANAMEGENT
•Risk analysis
and project
planning
•Lead cross-
functional
activities.
•·3G Launch Master Planning.
•Marketing, Trade and Handsets.
•Customer Service.
•Technical Areas. (IT, Network
and Service Platform).
•Interface between functions and
circles.
DIGITEL IG/mmC Added Value
•Deviation control
and corrective action
proposals.
• Reposting the
customer process.
• Weekly Excom.
reporting
PROJECT VALUATION
CUSTOMER REPORT
SATISFACT AND FINANCE
PROJECT EVALUATION BENEFITS:
22
PROYECT OUTLINES/CASE STUDIES
DISTRIBUTION AUDIT PROJECT FOR VODAFONE EGYPT.
PROJECT DESCRIPTION:
Vodafone Egypt awarded
DIGITELig/mmC Distribution Audit
Project.
Assess financial health of
distributors based on historical recent
data.
Identify improvement opportunities.
Define a evolution path towards
excellence in distribution.
Distribution Audit Report and Agent`s Scoring.
PROJECT
PLANNING AND
SERVICE
DESCRIPTION
INTERNATIONA
L BEST
PRACTICES
• Diagnose
ability of
execute and
deliver.
•Assess
financial
capacity and
health.
•Provide an
objective
qualitative and
quantitative
evaluation.
•Understand
how far
Vodafone
Egypt is from
distribution
best practices
on
international
environments.
Re-negociation scheme with Dsitribuitors.
DIGITEL IG/mmC Added Value
•Define an evolution
path towards
excellence in
distribution.
•Find Opex savings
for Vodafone Egypt.
DISTRIBUTORS
COMPARATIVE
EVOLUTION
AGENTS
RANKING
PROJECT EVALUATION BENEFITS:
23
Relevant customers
Thanks to the experience accumulated over the years DIGITELig has a
long list of clients ranging from Network Operators, Vendors and
public administrations
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Summary
DIGITELig is the perfect partner for Network Roll Out Management,
maintenance activities and process analysis: either Engineering,
Deployment or Optimization .
Key Propositions:
Experience: Large knowledge in turnkey Telco Projects
Flexibility: From total management to single technician.
Results: We’ve been there before.
Top Quality in human and technical resources.
DIGITELig is able to establish a minimum team of professionals with
the best qualification and technical background to start any model of
collaboration in a short period of time.
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AGENDA
The best way to understand needs, situation and requirements is to talk
about them.
DIGITELig is looking forward to setting up a brief meeting to:
Extend the information about our organization and working methods.
Show you our experience in Telecom Mobile Networks Management.
Understand the particular cases you’re diving in.
Agree on potential areas for collaboration.