Corporate profile

Founded: 1995

Industry: Information Technology and Services

Sub-Industry Enterprise Solutions Provider

Type: Private Company

Company Size: 200 employees

Holding Company: Member of the EOH group since 2000

Partner: Infor Master Partner

at a glance

Corporate Profile 1

part of the EOH family

our technology partner - Infor

who we areour success

storieswhat we do3 913 14

12table of contents

helping businesses perform better

since 1995

15how we ‘give back’

Corporate Profile 3

In today’s corporate environment, the margins between first place and forgotten are narrower than ever.

Softworx offers a real competitive advantage in the most surprising of places: your own backyard. Delivering

world-leading software solutions via Infor, we strategically partner with each of our clients to ensure that they

optimally utilize their assets, better streamline their processes and make sharper strategic decisions. Of course,

lightning-quick connectivity and seamless integration is a given. So are user-friendly interfaces and the flexibility

to adapt to almost any industry or business challenge.

We empower organisations to perform better.

who we are

Corporate Profile 4

Softworx has been delivering world-leading

software solutions in partnership with Infor and it’s

predecessors since 1995. In December 2000 we

became a member of the EOH group.

We have always been focused on Enterprise

Applications. Up until the early years of the 21st

century we were almost exclusively focused on

Enterprise Resource Planning (ERP) solutions.

Later we ventured into Information Management,

starting with BI, data warehousing and analytics.

In recent years we extended to Enterprise

Performance Management, including financial

planning, forecasting, budgeting, consolidation

and governance. In parallel we started driving

the extended best of breed solutions that our

customers were demanding, including supply chain

planning, extended warehouse management, asset

maintenance and product life cycle management.

Softworx has positioned itself as a leading provider

of business applications in South Africa, dedicated

to marketing, implementing and providing support

for the Infor range of industry comprehensive

software products to medium and large enterprises.

• We have more than 200 dedicated

professionals with an average experience level

on certain solutions in excess of 12 years.

• We support in excess of 250 clients in Sub-

Saharan Africa.

• Our consulting skills annual attrition rate has

been less than 10% over the previous 6 years.

Softworx was founded in 1995 as Baan South Africa.

After a management buy-out our name changed to

Softworx and we grew into a truly African company.

history

Corporate Profile 5

Corporate Profile 6

At Softworx, we really, really value

our values

Fresh thinkingIf we can do something better, we’re not

afraid to change. We value great ideas,

and their rapid, free-flowing exchange.

Exceptional serviceOur clients’ aspirations are our pre-

occupation. We’re tenacious in

delivering the right solution.

FlexibilityIt’s not only our technology that’s responsive

– we are too. So we anticipate change, plan

around it and even welcome it.

IntegrityOur ethics mean everything to us. So we

always deliver on our promises, respect

one another and never take shortcuts.

Corporate Profile 7

Gavin Kilfoil

Sales Director

(existing customers)

Kevin Pentecost

Sales Director

(new business)

Chris Thomas

Business Development

Executive: Africa Partner

Network

Sales

our team

Jane ThomsonManaging Director

“We aim to help

businesses perform better

through selection and

implementation of enterprise

solutions that will address

specific business challenges

and bring quantifiable

benefit to their business.”

Corporate Profile 8

Alex Moir

Director: Services

Roelof du Toit

Services

Cherise Moore

Consulting

Manager

Chris Holdsworth

Director: Contracted

Services

Services

Corporate Profile 9

We help you perform better.

We merge our deep domain

expertise with world-leading

industry-specific solutions.

whatwe do

Corporate Profile 10

Our Areas of ExpertiseAs experts in the following areas we offer industry-specific solutions giving our customers unparalleled flexibility,

enabling them to respond to every change in their business.

Specific solutions are available for these industries:

Tailor-made Customer Relationship MarketingFrom our experience, for CRM to be effective, it must be flexible. CRM must be able to wrap around your

unique strategy, timeframes and client base and should offer a holistic grasp of all activities and channels of

communication.

Infor CRM customers:

• create and execute campaigns in 50% less time

• manage campaigns with 30% fewer employees

• increase response rates by up to 400% and gain quicker feedback on effectiveness

• reduce direct mail by up to 95%, with less frequent, more "on message" contacts

• increase visibility over call center performance

Aerospaceand Defence

Industrial Manufacturing

Healthcare

Public Sector

Automotive

Hospitality

Equipment

High Techand Electronics

Fashion

Food and Beverage

Chemicals

Distribution

Corporate Profile 11

Enterprise Asset ManagementInfor EAM gives clients the power to improve capital asset management in ways that increase reliability, enhance

predictive maintenance, ensure regulatory compliance, reduce energy usage and support sustainability initiatives.

Infor EAM customers gain:

• Up to 50% reduction in maintenance overtime, labour and contractor costs

• 20% reduction in maintenance material costs

• 20% reduction in production downtime

• 20% or more in energy reductions

• 5% reduction in new equipment costs

• 10% increase in fleet availability

• 50% increase in warranty cost recovery

• 50% reduction in purchasing process costs

Enterprise Performance ManagementInfor Dynamic Enterprise Performance Management (d/EPM) is an integrated suite of applications including packaged

analytics and compliance tools that operate across the complex web of your enterprise systems to deliver real-time data.

Infor d/EPM offers customers:

• world class BI technology with EPM capabilities

• industry specific analytics packs and EPM solutions for tailored decision making

• complete solution sets for the CFO to manage corporate performance

• availability both on premise or in the cloud

• pre-integration with ERP and Business Management solutions so no ETL is required

Enterprise Resource PlanningInfor ERP solutions deliver functionality and usability specifically for the manufacturing and distribution industries and has

been used by more than 70,000 customers in more than 200 countries and territories.

Infor ERP helps customers to:

• streamline operations and gain company-wide visibility

• get access to information anytime, anywhere

• easily adapt to new manufacturing methods, changing customer requirements, and evolving business strategies

• get new products to market more quickly and profitably

• optimize inventory and production resources to increase efficiency

• improve quality and customer satisfaction

Other areas of expertise include Product Configuration Management, Product Lifecycle Management, Service

Management, Supply Chain Management and Enterprise Financial Management.

Corporate Profile 12

Our list of successful customers include a number of Fortune 500 companies. A few are represented below.

our success stories

Corporate Profile 12

Corporate Profile 13

EOH is a leader in technology and business solutions, the largest implementer of applications solutions and a

provider of end-to-end solutions. They are active in South Africa, Africa, and the United Kingdom and have a

strong black economic empowerment profile. EOH is a BBBEE level 2 contributor.

EOH listed on the JSE Limited ('JSE') in 1998 and since then has grown to over 6 000 people and more than 3 000

clients across all major industries. It has achieved compounded annual growth in excess of 40% since inception.

As a member of the EOH family Softworx is able to focus on superior delivery to our customers, while enjoying the

benefits of being part of a large corporate group. Softworx is able to collaborate with fellow EOH family members to

offer composite solutions for our customers including cloud services and outsourcing, among others.

The EOH purpose is to provide the technology,

knowledge, skills and organizational ability that

are critical to Africa’s development and growth.

part ofthe EOH family

Corporate Profile 14

Infor’s applications are specialized by industry making them easy and fast to implement. These beautifully built

applications use the architecture of the internet. This loose coupling makes them easy to upgrade.

Softworx was appointed in 2011 as the only Infor Gold Channel Partner in Sub-Saharan Africa. We have now

been appointed Master Partner in 2014, one of only a few worldwide. This gives us the ability to expand the Infor

ecosystem in Sub-Saharan Africa through appointing resellers.

Infor’s Strategy:

Infor is the third largest Enterprise Systems

Vendor in the world helping over 70000 customers

in more than 200 countries.

Specialisedmicro-vertical suites

Architectureof the internet

Create experiences people love

our technologypartner – Infor

Corporate Profile 15

We know that education, health and job creation are

cornerstones of any successful nation. In South Africa,

educating and employing people with disabilities is an

oft-neglected focus of corporates.

With this in mind, we chose to focus on helping St

Vincent School for the Deaf. Seven years later, our

partnership with the school is still going strong, and

we’ve been able to extend our support to MC Kharbai

School for the Deaf in Lenasia.

As many of the pupils come from severely disadvantaged

homes, we sponsor two learners with a full scholarship

that includes tuition, transport, uniforms and books.

We also host a Deaf-Awareness Fun Day at our office,

an annual blanket drive before winter and food hamper

drives toward the end of the year.

Our Mandela Day contributions have included building

pathways, re-doing playgrounds and painting classrooms

– all done by members of staff on Mandela Day.

how wegive back

P.O. Box 59, Bruma, 2026Block F, EOH Business Park, Gillooly’s View,Osborne Lane, Bedfordview, 2007t: +27 11 607 8299f: +27 11 607 8428

www.softworx.co.za info@softworx.co.za

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@softworx_sa

+softworxCoZa

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