corporate
TRANSCRIPT
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Mike Seeley Director of Strategic Relationships
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Esnatech - UC solutions
Google - Google Apps Consulting
VCS Incorporated ( Alcatel Lucent )
Polycom - Collaboration Solutions
Nuance - Visual Voicemail Development Partner
Physbridge – Legacy to Voip Enabler
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SAAS (Software-as-Service) is the buzzword
Majority of the enterprise mobile solutions are hosted Corporate e-mails are communicated via RIM NOC
Hosted solutions have become an important differentiator Hosted solutions drive higher ROI*
Mobile Marketing Association (MMA) monitors and endorses security procedures for hosted mobile applications
Hosted Solutions are growing fast
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Application
Applications for Octel , Intuity , Modular Messaging clients
Telephony Office Linx
UC platform for IP Office and Aura
Dev Connect Approved
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Avaya Dev Connect Partner UC&C Solutions for Avaya Channels
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Google Apps Consulting Practice
Google Solutions
Application Gateway
UC for Google Apps
Avaya Customers moving to Google Apps
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Enterprise phone system and applications
Bridging Enterprise InfrastructureGoogle Apps and SaaS Services
Cloud services and applications
i-Link provides secure authenticated integration between on premise infrastructure and SaaS based application
Voicemail is especially time-consuming, which affects employee productivity and convenience.
Checking voicemails is time consuming, not convenient
Voicemails expire after a period of time
Replaying messages to write down information
40% of users want another way to access VMs
Executives spend 12hrs/week (minimum) in meetings
50% of the time, meeting attendees are not actively participating Restricted from accessing audio content (VM)
Sales Folks are mobile 70% of their time 80% of their time is spent in live conversation
37% of US workforce work remotely twice a week
Nuance Voicemail to Text enables your workforce to be more responsive – whether they are in meetings or outside of the office.
Nuance offers a hosted VM2T solution based on its state-of-the-art speech recognition technology augmented with Nuance-internal specialized human transcribers.
FeaturesFeatures
• Nuance-hosted solutionNuance-hosted solution
• Securely integrates with Securely integrates with voicemail platform via i Link voicemail platform via i Link ApplicationApplication
• Semi-automation:Semi-automation:
• Speech recognitionSpeech recognition
• Human transcriptionistsHuman transcriptionists
• Learning and Adaptation: Learning and Adaptation: System adapts to callers voiceSystem adapts to callers voice
• Significantly increase Significantly increase automation over timeautomation over time
• Customer-specific language Customer-specific language modelingmodeling
• Multiple language supportMultiple language support
• Transcription into any mediumTranscription into any medium
• E-mail, UM, etc.E-mail, UM, etc.
Nuance Data Center
End-User
Caller
Nuance-internalHuman Transcribers
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SIP based Application
UC Enabler for Voice Mail systems
Ability to run other UC applications on same box
UC&C Gateway to Avaya , Nortel and Cisco
Nortel Legacy Voicemail TUI Supported
So what’s required Nuance Speech to Text Application seats i Link application Bundle offer from resellers
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Nuance transcription strictly adheres to HIPAA Regulation Applies appropriate technical, business & administrative
safeguards All agents are subjected to security safeguards All agents are centrally located and supervised Entire business process is regularly audited by Health &
Human Services Source is removed from the content Records are returned or destroyed at the termination of the
agreement
Nuance hosts millions of interactive transactions Nuance On-Demand facility hosts several interactions for pre-
paid and post-paid mobile callers Hosted Directory assistance solutions serve numerous
queries
Simple web services interface for submitting voicemail transcription requests
Supports HTTP, HTTPS, and SMTP
Queuing capabilities including first in first out (FIFO) and prioritization
Supports application cookies: Application can submit unique data with transaction, data returned unchanged with results
Supports multiple content types including audio/basic 711 64kb/s mulaw
Returns results in format that can be distributed via E-mail, Unified Messaging, or any other distribution method.
Integrations to Nuance’s VM2T hosted service are made easy via Nuance’s API.
Detailed technical information including access to the Nuance API is available.Detailed technical information including access to the Nuance API is available.
Nuance Voicemail to Text (VM2T) for Enterprise transcribes voicemails into text, extending current- and next-generation solutions like Unified Messaging.Receive voicemails in meetings or other noisy environments
Avoid having to write down important information from a voicemailSave voicemails in E-mail or other messaging archives
Enterprise users can receive transcriptions when out of the office on their mobile device
Access voicemail – anytime, anywhere.
Nuance Voicemail to Text
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Notify and Delivery of Messages
Secure Instant Messaging & LBS routing
Emergency and/or Event Notification
Open SDK for Custom Development
In/Outbound/On Demand Fax
Message Link
UC Link
MEN(Mass Event Notification)
Voice Link CEBP
Fax Link
UC for Google Apps
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VideoSystems
Communication Systems
DataCenters
Notification Systems
Contact Centers
ConferencingServices
EnterpriseApplications
XXXX
XX XX
Presence
Instant Messaging
International Location 19
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Mobile Clients
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VideoSystems
Communication Systems
DataCenters
Communication Systems
Contact Centers
ConferencingServices
EnterpriseApplications
Headquarters
Branch Location
International Location 20
“SIP Based” i Link Extend the Life & Reach of OCTel
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VideoSystems
Communication Systems
DataCenters
Communication Systems
Contact Centers
ConferencingServices
EnterpriseApplications
Headquarters
Branch Location
International Location 21
Migration OCTel to Next Gen Messaging Platforms
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Phase I
Closed Systems
Phase II
Legacy Extended w/UC Functionality
Logical Migrationw/anywhere access,
any device, any App
Phase III
22
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iLinkLinks Cloud Based Solutions to Google AppsiLinkLinks Cloud Based Solutions to Google Apps
CRM /SFA/ERP Email/Calendar/IM/Presence Conferencing and mobile devices
Enterprise phone system and applications
& “The Cloud”
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Sources of event or message
PhonePhone
MobileMobile
Smart phoneSmart phone
WebWeb
ApplicationsApplications
Multimedia recipients
DTMF/Speech
DTMF/Speech
SMTP
HTTP/HTTPS
XML
SMSSMS
Phone #Phone #
DesktopsDesktops
E-mailE-mail
SMS aggregator
PBX
XML
SMTP
DTMF/Speech
HTTP/HTTPS
Emergency and Event NotificationEmergency and Event Notification
edition
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Thank you