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Copyright Information

Copyright © 2008 by Oki Data. All Rights Reserved

Document Information ________________________________T400/T410 User’s Guide

P/N 59307901, Revision 1.0

May, 2008

Disclaimer__________________________________________Every effort has been made to ensure that the information in this document is complete, accurate, and up-to-date. The manufacturer assumes no responsibility for the results of errors beyond its control. The manufacturer also cannot guarantee that changes in software and equipment made by other manufacturers and referred to in this guide will not affect the applicability of the information in it. Mention of software products manufactured by other companies does not necessarily constitute endorsement by the manufacturer .

While all reasonable efforts have been made to make this document as accurate and helpful as possible, we make no warranty of any kind, expressed or implied, as to the accuracy or completeness of the information contained herein.

The most up-to-date drivers and manuals are available from the web site:http://www.okiprintingsolutions.com

Trademark Information _______________________________Oki and Oki Data are registered trademarks of Oki Electric Industry Company Ltd.

Apple, Macintosh and Mac OS are registered trademarks of Apple Computers Inc.

Hewlett-Packard, HP, and LaserJet are registered trademarks of Hewlett-Packard Company.

Microsoft, MS-DOS and Windows are either registered trademarks or trademarks of Microsoft Corporation in the United States and/or other countries.

Other product names and brand names are registered trademarks or trademarks of their proprietors.

Warning It is essential that the safety and operating procedures contained within this manual be brought to the attention of, and are used by, all personnel likely to operate this printer/product.

This printer/product must only be used for the purpose for which it was designed.

This is a Class A product. In a domestic environment this product may cause radio interference, in which case the user may be required to take adequate measures.

Electrostatic discharges on the connector pins and on the memory card may damage the printer.

In the case of fire, water must not be used on the product to extinguish the fire, and the appropriate type of fire extinguisher should be readily available.

No modifications, either mechanical or electrical, should be made to this printer/product or accessory without the written consent of Oki Data . Any modifications made without this consent may invalidate guarantee claims.

Other manuals relating to this printer include additional information relating to other aspects of the safe operation of the printer, and are available from your Oki Data supplier.

All consumable waste, such as the label backing paper and used carbon ribbon must be disposed of carefully, and in a manner that will cause the minimum of environmental pollution.

Should you have any doubts regarding the setting, operating or any safety aspects of this printer/product, please contact your Oki Data supplier.

Oki Data makes no guarantee that all the features described in this manual are available in all models. Due to Oki Data’s policy of continuous development and improvement, specifications are liable to change, without notice.

Consumables Always use Oki Data carbon ribbons or equivalent. The use of incorrect materials could a cause malfunction of the printer and void the warranty.

Warranty and Copyright Oki Data makes no guarantee of any kind with regard to this material, including, but not limited to, the implied guaranties of merchantability and fitness for a particular purpose.

Oki Data shall not be liable for errors contained herein or for any incidental, consequential damages in connection with the furnishing, performance, or use of this material.

This document contains proprietary information which is protected by copyright.

All rights are reserved.

No part of this document may be reproduced or issued to third parties in any form whatsoever without the express permission of Oki Data.

The information in this document is subject to change without notice.

© Copyright 2007 Oki Data Corporation

i

Contents 1. Overview ······································································································ 1

1.1 Technical Data ······················································································ 1 1.2 Name of Parts ······················································································· 2

1.2.1 Front View················································································· 2 1.2.2 Back View ················································································· 4 1.2.3 Top Cover Open········································································· 5 1.2.4 Front Cover Open ······································································ 7

2. Connections ·································································································· 9 2.1 Power Connection················································································· 9 2.2 Power On/Off ····················································································· 10 2.3 Printer Status Printout ··········································································11 2.4 Computer Connection········································································· 12

2.4.1 Bi-directional parallel interface (standard) ······························· 12 2.4.2 Optional interface (RS232C) ··················································· 13 2.4.3 Optional Interface (USB)························································· 14 2.4.4 Optional Interface (LAN) ························································ 15

3. Configuration······························································································ 17 3.1 Status Monitor ···················································································· 17 3.2 DIP-SW Settings················································································· 21

3.2.1 Change Settings ······································································· 22 4. Media Setting······························································································ 27

4.1 Ribbon Setting (Thermal Transfer only) ············································· 27 4.2 Paper Setting······················································································· 30

4.2.1 Standard and Cutter ································································· 30 4.2.2 Installing the Cutter Kit ··························································· 33 4.2.3 Dispenser················································································· 36 4.2.4 Installing the Dispenser Kit······················································ 40

5. Maintenance ······························································································· 52 5.1 Using the Oki Data Cleaning Kit ························································ 53 5.2 Using the lapping film ········································································ 54

6. Troubleshooting ·························································································· 56 6.1 Print Difficulties ················································································· 56 6.2 Paper is fed but does not print····························································· 56 6.3 Printout is not clear············································································· 57 6.4 When you confirm the printer settings ················································ 57 6.5 When the Error Light is on ································································· 58 6.6 Error Number and its reason ······························································· 58 6.7 Failure?······························································································· 59

1

1. Overvienic

T410

w 1.1 Tech al Data T400 Print Type y Direct Thermal/ Thermal Transfer, Direct Thermal onlResolution 0.125 mm (8 dot/mm, 203 dpi) 0.083 mm (12 dot/mm, 305 dpi) Speed User s lectable

2 to 6 ips User selectable 2 to 4 ips

e

from 50 mm/sec to 150 mm/sec from 50 mm/sec to 100 mm/sec Darkness 5 / 6 steps selectable (by Printer Driver) Print Area Print width 104 mm (4.1 in.) x

5.6 in.) Print width 104 mm (4.1 in.) x 400 mm (15.6 in.) 400 mm (1

Media Width 25 (0.98 in.) ~ 115 mm (4.5 in.) .1 in.) ~ 118 mm (4.6 in.) incl. Backing paper) (28 (1

Media Length and Batch: Calliper Dispense:

Cutter: Tear-Off

15 (0.6 in.) ~ 397 mm (15.6 in.) (18 (0.71 in.) ~400 mm (15.6 in.) incl. Backing paper) 0.08 (0.003 in.) ~ 0.19 mm (0.075 in.) 20 (0.78 in.) ~ 120 mm (4.7 in.) (23 (0.91 in.) ~ 123 mm (4.8 in.) incl. Backing paper) 0.08 (0.003 in.) ~ 0.19 mm (0.075 in.) 20 (0.78 in.) ~397 mm (15.6 in.) (23 (0.91 in.) ~400 mm (15.6 in.) incl. Backing paper) 0.08 (0.003 in.) ~ 0.19 mm (0.075 in.) 27 (1.06 in.) ~ 397 mm (15.6 in.) (30 (1.18 in.) ~ 400 mm (15.6 in.)incl. Backing paper) 0.08 (0.003 in.) ~ 0.19 mm (0.075 in.)

Label Roll Maximum Roll Diameter: 110 mm (4.3 in.) (Face out) Label Inner Core Diameter: 40 mm (1.6 in.) Media Types Die-Cut Label; Continuous material; Tag material, Roll type- Face- out, Fan fold type, 2 color thermal paper Carbon Ribbon 100 meter (325 ft.) long, Face out, I.D. 12.7 mm (0.5in.), O.D. 39 mm(1.5 in.), Thickness: 4.5 Micron, black and colored up to 111 mm (4.4 in.) wide, center adjustment Bar-Codes UPC-E / UPC-A, NW-7, Code 39, Code 93, Code 128, UCC / EAN 128, ITF 2 of 5, Industrial 2 of 5, Matrix 2 of 5, MSI, Bookland, Post- net, RSS Composite Code Bar-C :3, 2:5 ode Ratios 1:2, 1Bar-Cod Sizes Height: 4 dots to 600 dots; width – user definable e Rotational capability 360° Rotation (0°, 90°, 180° and 270°) 2-D C Code, PDF 417, Micro PDF odes QR Code, Veri Code, MaxiFonts Outline Font U, S, M, XU, XS, XM, XB, XL, OCR-A, OCR-B,Label n Se sing Reflective Sensor (eye-mark) bottom reading (Gap) movable See-through sensorCPU 32 bit RISC / 80MHz Memo te; Expanded: Flash-ROM 2 x 2Mbyte ry Standard: Flash-ROM 2MByCapacit Input Buffer 2.9MByte, SDRAM 8MByte y Interface ECP Parallel (IEEE1284),RS232C, USB, LAN, Wireless LAN

2

witches: ONLINE Key; FEED Key, Power Operation S

Setting Switches: 1 x 8 Dip-Switches Front Panel

LED: POWER, ONLINE, ERROR Dimen .); Width: 198 mm (7.8 in.); sions Height: 18

Depth: 230 mm (9.1 in.) 1 mm (7.1 in

Weight 3.0 kg (6.6 lbs.) Power Hz, 90W (30% utilisation) 110 - 240V +/- 10%, 50/60Enviro 5 ~ +35° C, Humidity 30 ~ 80% RH non-Condensing nmental Operating: +Conditions Storage: -5 ~ +45° C, Humidity 20 ~ 90% RH non-Condensing Approvals CE, UL, CSA, TÜV-GS Options Cutter, Dispenser

1.2 Na1.2.1

me of Parts ront View F

1. Top Cover Open this cover when you position the paper or insert a new carbon

ribbon (thermal transfer only). 2. Power Switch Press this switch to turn ON/OFF the printer. 3. Paper Check Window To check the status of paper. 4. Front Cover Open this cover to check the DIP-SW Settings and the printer status

or to install an optional dispenser or label cutter.

5. Operation Switches and LEDs• POWER LED

When you turn on the power, the green light comes on.Refer to “Connections”.

• ERROR LEDWhen an error occurs, the red light comes ON. Refer to “Troubleshooting”.

• ONLINE LEDWhen the green light is ON, the printer can receive data. When the light is OFF, the printer cannot receive data.

• ONLINE ButtonPress this button to stop receiving data. Resume by pressing this button again. If this button is pressed while printing, the printing is suspended. To resume printing, press this button again.

• FEED ButtonWhen you press this button in the offline state, you can feed paper. If you turn on the power of the printer while simultane-ously pressing this button you can print out the printer status.

3

1.2.2 Back View

1. Power ConnectorAC adapter connector.

2. Fanfold Paper InletOpen this to use fanfold paper.

3. Interface Connector

4 CT400/410

Operation Manual Overview

1.2.3 Top Cover Open Thermal Transfer

Direct Thermal

9

1

3

2

4

511

6

8

7

9

1

2

4

5

3

6

8

10

11

CT400/410 5

Overview Operation Manual

1. Paper HolderWhen you use a roll of paper, insert the paper here. You can adjust the width according to the paper size.

2. Paper Holder Slide LeverPress this lever to adjust the paper holder width.

3. HeadOpen this part to refill paper and the carbon ribbon (thermal transfer).

4. Head Open/Close LeverPress this to open the head.

5. Front CoverPull to open (Page 7).

6. Platen RollerThis is the part that feeds paper serving as platen roller for the print head. Please keep this part clean.

7. Ribbon UnitSet the ribbon here.

8. SensorPaper moves through this sensor.

9. Tool for Darkness AdjustmentThis tool can be used for adjusting the potentiometers and the DIP-SW settings.

10. Upper Cutter Edge of the Cutter Unit (Cutter Version Only)The upper part of the cutter unit is installed here. Please keep it clean.

11. Backing Paper Outlet (Dispenser version only)Backing paper is dispensed through this opening.

6 CT400/410

Operation Manual Overview

1.2.4 Front Cover Open

1. Print Darkness and Offset Adjustment VolumeDepending on the DSW 6 setting you can either set the Print Darkness or the Label Offset (Label Stop Position).

2. Label Sensor AdjustmentDo not use this. Only for use by service personnel.

3. DIP-SWAppropriate settings are set according to your printer system environment. You can change the settings. Refer to “Configuration“.

4. Error Number DisplayWhen the error light is ON, check the displayed number. This number represents the cause of error. Refer to “Troubleshooting” for more details.

5. Pitch Adjustement

StandardCutter (optional)

Dispenser (optional)

CT400/410 7

Overview Operation Manual

This page is intentionally left blank.

8 CT400/410

Operation Manual Connections

2. Connections

2.1 Power Connection

1. Connect the power cable with the main unit and AC adapter as shown in the figure. When you insert the AC adapter in the main unit, set the stopper firmly.

2. Plug in the power cable to the outlet.

Stopper

CT400/410 9

Connections Operation Manual

2.2 Power On/Off

• Press the power switch at the front side of the main unit in the “I” direction.

• When you turn on the power, the POWER light comes on. Please make sure that the light is on.

• When you turn off the printer, flip the switch to the “0” direction.

Power Switch

10 CT400/410


2.3 Printer Status Printout

The printer status can be printed out.The current status settings are printed to confirm the settings.

1. Turn ON the power of the printer while pressing the FEED but-ton.

2. When a buzzer is heard, release the FEED button and press the following button:ONLINE to print in large size.FEED to print in small size.

3. The printer settings are printed.Appropriate settings are set according to your printer (Default settings). Please compare the standard values with the printout to confirm the settings.

• To stop printing press the FEED button. Press the FEED button again to resume printing.

• To leave this mode turn off the printer. Before turning off the power of the printer, confirm that the printing process has stopped.

Power Switch

ONLINE Button

FEED Button

CT400/410 11


2.4 Computer Connection

2.4.1 Bi-directional parallel interface (standard)1. Turn off the power of the printer. Using an interface cable con-

nect the computer to the bi-directional parallel interface connec-tor at the rear panel of the printer.

2. Be sure to use a IEEE1284 compatible cable.

Wire Connection Table for IEEE1284 compatible cable:

Host1 23456789

10111213

143231363319212325272930

Shield

Printer123456789

10111213

Host Printer141516171819202122232425

Shield

Strobe

D0

D1

D2

D3

D4

D5

D6

D7

AKN

Busy

PE

Select

LF

Error

Init

Select in

GND

GND

GND

GND

GND

GND

GND

GND

12 CT400/410


2.4.2 Optional interface (RS232C)Connecting the printer to your computer.

1. Turn off the power of the printer. Using an interface cable con-nect the computer to the optional interface connector at the rear panel of the printer.

2. Interface CableThe wire connection varies depending on the communication product. Prepare an appropriate cable for the communication protocol.

Connector: D-SUB-25S.Cable length: Less than 5 meters.

ER Control1 234567

20

234567

20

1Status 3/4

1 234567

20

234567

20

1

CT400/410 13


2.4.3 Optional Interface (USB)Connecting the printer to your computer.


2. Interface CableUSB connector for a printer is specified as a Type B Receptacle. Please use a Type B cable when you connect it with the printer.

14 CT400/410


2.4.4 Optional Interface (LAN)Connecting the printer to your computer.


2. Interface CablePlease use a cross-cable when you connect one printer to one computer. If you connect a printer to a HUB, please use a straight cable.

CT400/410 15



16 CT400/410

17

3. 3.1 Status Monitor

The Status Monitor is used to change the printer settings. Please make sure that the printer driver is installed in your computer prior to adjusting the printer settings. When you install the printer driver, the Status Monitor is automatically installed and runs minimized. To open the Status Monitor double click the printer icon (1) in the system tray:

Configuration

• The Status Monitor will only run when your computer is connected

to a printer:

• By double clicking the appropriate printer shown in the Status

Monitor window, a new window opens showing further information

about the printer status:

Configuration Operation Manual

• By clicking the Settings button the Detailed Settings window will appear, where you can check and modify the printer set-tings:

• If you execute any printer setting when the computer is not connected with a printer, all values of the Printer Setting screen will be default values. To view the current values, click the Get Data button on the Detailed Settings window, after connecting your computer to a printer.

Settings1. Print Method: Displays if the printer is either in thermal-direct

or thermal-transfer mode2. Head Density: Displays the print head density3. Print Speed: Sets the print speed. There are 5 speeds for the

T400 and 3 speeds for the T4104. Print Mode: Displays the current print mode. This selection is

controlled by DIP-SW.5. Cutter Mode: This is only valid for a printer with a cutter. The

label stop position can be selected:a. Action 1: Stop at head positionb. Action 2: Stop at cut positionc. Action 3: No backfeed

18 CT400/410

Operation Manual Configuration

6. Dispense Mode: This is only valid for a printer with dispenser. The label stop position can be selected:a. Action 1: Stop at head positionb. Action 2: Stop at dispense edge

7. Print Darkness: General printer darkness setting correspond-ing to different types of paper. Usually, Level "A" should be used.

8. Darkness Level: The darkness can be adjusted in five steps, from 1 (light) to 5 (dark). Usually, level 3 (normal) should be used.

9. Sensor Type: Defines how the printer detects the horizontal label gap:a. Reflective I-mark: If label material with a black mark (I-

mark) on the back is usedb. See-through Gap: If "normal" label material is used

where the gap between the labels can be detected since the contrast is different.

c. Not used: Disables the sensor for use with continuous material.

10. Zero Slash: Defines if the "zero" character is printed with or without slash.

11. Kanji Code: Switches between "JIS code" and "Shift JIS" code. This setting is only valid when the printer-internal Kanji fonts are used.

12. Paper Specification: This setting defines how the printer reacts when the label material runs out:a. Label: The printer will stop feeding immediately when

label end is detected.b. Tag: The printer feeds further trying to find the next gap

(useful with TAG or fan-fold material)13. First Feed: Defines if the printer will feed a blank label when

it's turned on. This will ensure the right print position on the first label.

14. Proportional Pitch: Defines if some of the printer-internal fonts will be printed proportional-spaced or fixed-spaced.

15. Label Size: Defines the label dimensions (horizontal and ver-tical) in millimetres.

CT400/410 19


16. Print Starting Point Correction: Adjusts the print starting point (both vertically and horizontally) in dots. This will move the print image on the label.

17. Offset (Mode): This sets an offset depending on the operating mode. This offset will move the label position itself (NOT the print image on the label).

18. Other Size: Defines the label gap size (in dots).

20 CT400/410


3.2 DIP-SW SettingsAppropriate settings are made according to your printer environ-ment. However, if there is a setting error, you must change the set-ting by using DIP-SW. Please read the following instructions carefully before you change the settings.1. Make sure the power of the printer is OFF.2. Open the front cover of the printer.Caution: There is a transparent cover over the DIP-SW.

Remove this cover when you operate the DIP-SW. After operations are completed, please put this cover back on.

3. Switch ON or OFF for each DIP-SW according to the setting.

DIP-SW 1,2 Paper feeding/Download modeDIP-SW 3 Download modeDIP-SW 4 Print methodDIP-SW 5 Head checkDIP-SW 6 VR1 settingDIP-SW 7 Data dump function

The position of the DIP-SW is set according to the system config-uration required.

CT400/410 21


3.2.1 Change SettingsDIP-SW 1,2 Paper feedingThe combination of switches 1 and 2 set the paper feeding mode. The paper feed setting varies according to printer type.

Paper Feed Description DIP-SW Setting

Consecutive Paper is fed consecu-tively without stopping printing.

Tear-Off When the consecutive printout is completed, the paper is fed to the position where you can easily cut the paper.

Cutter The paper is automati-cally fed and cut. This applies to the cutter type printer only.

Dispenser Each paper is printed while the label mount is dispensed. This is valid for the dispensed type printer only.

22 CT400/410


DIP-SW 1,2,3 Download modeThe combination of switches 1, 2 and 3 set the download mode.This is set when the program is downloaded.Caution: When download operation is complete, turn off the

power of the printer and change DIP-SW settings to the default (respective Print mode setting).

DIP-SW 4 Print MethodSet the print methodThe Print Method Setting varies according to printer type.

Setting Item Description DIP-SW Setting

Program Download ModeWarning: Only for a special data file!Any other data will damage the printer!

This is set when the printer firmware is updated.

Font Download Mode This is set when the font is downloaded.


Direct Thermal Method Set the printer into direct thermal mode.

Transfer Thermal Method

Set the thermal transfer method when you use the T400TT/410TT.

CT400/410 23


DIP-SW 5 Head CheckSelect whether to report an error when there is a problem in the head (printing area).

DIP-SW 6 VR1 settingVR 1 can be used as the print darkness and offset adjustment.


Head Check Valid An error message is shown if one or more dots on the print head are damaged(The printer stopped printing).

Head Check Invalid Head check did not take place.


For offset adjustment VR1 will set label stop position.

For print darkness adjustment

VR1 will set darkness fine adjustment.

24 CT400/410


DIP-SW 7 Data Dump FunctionThe data received online can be printed in character codes.


Normal mode The data received is printed normally.

Dump mode The data received is printed as character codes.

CT400/410 25



26 CT400/410

27

4. 4.1 Ri

1. de

Media Setting bbon Setting (Thermal Transfer only) Open the top cover by pressing the PUSH marks on the left/right siof the main unit and simultaneously lifting the cover.

2. Press the lilac Head Open/Close Lever in the direction as shown in the figure.

3. Press the black lever between the rollers to release the label roller at the bottom of the print head unit. Then press the lilac ribbon core lock button positioned, above the carbon rollers and pull the ribbon core from the unit.

28

4. Place the core with the new carbon ribbon on to the spindle to be positioned at the back of the printer. Place the empty core on the spindle to be placed at the front, with the carbon ribbon face outwards. With the carbon ribbon wound loosely, slot the spindles back into position, making sure the carbon ribbon runs under the print head.

5. There are three possible positions for the spindles, depending on the ribbon width. Insert to the necessary position by pressing the lock button and ensure the ribbon sits against the side of the lock button.

6. With the carbon ribbon running under the print head unit, tighten the ribbon by twisting the roll-up knob in a clockwise direction. Wind on the ribbon several times.

29

7. Close the label roller to the home position. Return the head to its marks on either side of the home position by depressing the PUSH

head unit firmly.

8. Finally, close the cover. When you replace the ribbon the next time, keep the ribbon core and replace the used ribbon with the new ribbon.

30

4.2 4.2.1 Standard and Cutter

1. Open the top cover by pressing the PUSH marks on the left/right side of the main unit and simultaneously lifting the cover.

Paper Setting

2. Press the lilac-Head Open/Close Lever in the direction as shown in

the figure.

3. While pressing the paper holder slide lever, adjust the paper holder to

the paper size.

31

4. Position the paper in the paper holder. Pull the paper passing it underthe sensor.

5. Close the head to the home position. Depress the PUSH mark until

fixed firmly. Close the top cover.

32

6. Set the top of the paper by pressing the FEED button. Finally, press the ONLINE button to change the online status.

33

4.2.2 Kit Installing the Cutter

STEP PROCEDURE 1. Switch the printer OFF and disconnect the power cord. 2. Raise the top cover and print head assembly. 3. Refer to the illustrations on the following pages.

Remove the front door panel. 4. Raise the tear bar to the upright position. 5. Insert the connector from Item "B" into CN3 on the printer. 6. Install Item "B" by placing the tabs in and down into the slots on the

printer. Be sure the positioning holes on Item "B" are inserted on the positioning pins. Secure with (2) Item "B" screws.

7. Lower the tear bar to the operating position. 8. Secure Item "A" to the print head with Item "A" screw. Lever on

Item "A" swings down to unlock and up to lock and pivots forward in the unlocked position.

9. Lower the print head assembly and replace the front door panel and top cover.

10. Refer to Section2.1 and set the dip switch settings to the cutter mode.

34

Installing the Cutter Kit

35

Installing the Cutter Kit

36

4.2.3 1. er by pressing the PUSH marks on the left/right side

of the main unit and simultaneously lifting the cover.

Dispenser Open the top cov

Press the lilac Head Open/Close Lever in the direction as shown in 2. the figure.

3. Open the front cover, then pull down the upper bar of the dispenser

roller to this side and then open the unit while pressing the entire unit.

37

4. While pressing the paper holder slide lever, adjust the paper holder to the paper size.

5. Remove the first label from the backing paper and set the paper on

the paper holder. Pull the paper passing under the sensor.

38

6. Pass the backing paper through the dispenser unit. Close the hthe home position. Depress the PUSH mark until fixed firmly.

ead to

39

7. Close the dispenser roller. Pass the backing paper through the backing paper outlet in the front cover. Close the front and top cover.

8. Set the top of the paper by pressing the FEED button. Finally, press

the ONLIN

E button to change to the online status.

Note: When you are using fan-fold paper feed it through the

fan-fold opening at the back of the printer. Inside the printer, feed it in the same manner as from a paper roll.

40

4.2 er Kit .4 Installing the Dispens

DISPENSER KIT COMPONENTS (USED ON DIRECT THERMAL

AND THERMAL TRANSFER UNITS)

STEP PROCEDURE 1. Switch the printer OFF and disconnect the power cord. 2. Raise the top cover and print head assembly. 3. Remove the front door panel. 4. Raise the tear bar to the upright position to unlock the Platen Roller

Assembly. Refer to the illustrations on the following pages.

5. Gently lift the right side of the platen from the support yoke, then maneuver the geared left side to free from the opposite support yoke.

6. Note the position of the components. The new Dispenser Plate will replace the existing Tear Bar on the Platen Roller Assembly. Detach “C” rings from both ends of the platen and slide off the gear and bearings. Remove the existing tear bar.

7. Install the dispenser plate in the same location as was the tear bar. Replace bearings and gear and reattach “C” rings.

8. Install the altered platen assembly back into the printer.

41

Installing the Dispenser Kit Direct Thermal Unit

42


43


STEP PROCEDURE 9. Remove the backing paper from the Guide Sheet. Line up one side of the

Guide Sheet (match notch on Guide Sheet with notch on Front Door Panel). Press down firmly to attach.

10. Attach connector from the Dispenser Kit to CN13 on the printer as shown. 11. Position the Dispenser Kit with the printer so that the locating pins of the

printer line up with the holes on the Dispenser Kit. 12. Secure with two screws provided. 13. Set the dip switch setting to the dispenser mode.

DSW1 DSW2 DSW3 SETTING

On On Off Dispenser Mode

44


45

Installing the Dispenser Kit Thermal Transfer Unit:

STEP PROCEDURE The Ribbon Assembly on the Thermal Transfer Unit has a gear that meshes

with the gear on the Platen Roller Assembly and must be disengaged to allow the Platen Roller Assembly to be removed.

1. Switch the printer OFF and disconnect the power cord. 2. Raise the top cover and print head assembly. 3. Remove the front door panel. 4. Refer to the illustrations on the following pages.

Remove screw to detach lever from Print Head and Ribbon Assembly. 5. Gently lift tab on the bracket either by inserting a flat blade screwdriver

under the tab or other means and pulling outward on the bracket to disengage positioning pin on the back side of the lever. Positioning pin fits into hole on the print head.

6. Grab the Ribbon Assembly and slide backward to disengage the opposite end from the print head. Note that the ribbon assembly has a connector which is connected to a cable from the printer. Be sure to reconnect if it becomes disengaged.

7. Raise the tear bar to the upright position to unlock the Platen Roller Assembly.

8. Gently lift the right side of the platen from the support yoke, then maneuver the geared left side to free from the opposite support yoke.

9. Note the position of the components. The new Dispenser Plate will replace the existing Tear Bar on the Platen Roller Assembly. Detach “C” rings from both ends of the platen and slide off the gear and bearings. Remove the existing tear bar.

10. Install the dispenser plate in the same location as the tear bar. Replace bearings and gear and reattach “C” rings.

11. Install the altered platen assembly back into the printer. Reinstall the Ribbon Assembly by reversing Steps 6-4.

46


47

Installing the Dispenser Kit For Thermal Transfer Unit:

48


49


50


51


STEP

PROCEDURE

12 the backing paper from the Guide Sheet. Line up one side of the Front Door Panel).

. Remove Guide Sheet (match notch on Guide Sheet with notch onPress down firmly to attach.

13 m the Dispenser Kit to CN13 on the printer as shown. . Attach connector fro 14. ter so that the locating pins of the

penser Kit. Position the Dispenser Kit with the prinprinter line up with the holes on the Dis

15. Secure with two screws provided. 16. Set the dip switch settings to the dispenser mode.

2 DSW3 SETTING DSW1 DSW

On On Off Dispenser Mode

52

5. Maintenance This is a printer that prints barcodes and characters that contain very

e d

Therefore, you should clean the printer periodically.

Cleaning Schedule

Clean with the Oki Data cleaning kit.

The following are some hints as to when you should clean the printer.

• Thermal head and platen roller. After printing each roll or every 75 meters of paper.

• Other device. After printing every six rolls or every ters of paper.

Clean with the lapping film. • After printing every six rolls or every 300 meters of paper. • The above mentioned cleaning period is a recommendation.

Please clean the device as necessary. Precautions before cleaning

• Turn off the power of the printer before starting to clean. Confirm that the power is OFF before starting to clean.

• Use an applicator or cotton cloth to clean the parts. • When you clean the device do not use tools such as a screwdriver,

which could damage the parts of the printer.

important information. If the functional parts are not clean, the barcod character man ay not be printed correctly. It may also cause printer

failure.

450 me

Maintenance Operation Manual

5.1 Using the SATO Cleaning Kit

1. Open the top cover and head.

2. When you are using the T4xxTT series, remove the ribbon before cleaning.

3. Soak the cleaning stick or applicator with cleaning liquid and wipe the thermal head and platen roller.

53CT400/410

Operation Manual Maintenance

5.2 Using the lapping film

1. Open the top cover and remove the labels.When you are using the T4xxTT series, remove the ribbon before cleaning.

2. Pass the lapping film through the thermal head and platen roller and lock the head.

3. Pull the lapping film as shown below.The sandy side of the lapping film should be facing upwards.Repeat this procedure several times.

4. Clean the thermal head with a cloth that is soaked with the head cleaning liquid.

CT400/410 54

Maintenance Operation Manual


55CT400/410

56

6. Troubleshooting 6.1

an, clean it using the Oki Data Cleaning Kit ”).

r does not sit regularly, the paper cannot be fed

rect? e contents

er position correctly adjusted?

6.2 but does not print head?

he Oki Data

el using metal instruments such as a screw

driver. It may damage the thermal head. If the glue from the label adheres to the thermal head, clean it using the Oki Data Cleaning Kit.

Proper paper and carbon ribbon? Please use proper paper specified by Oki Data. Ensure ribbon is face out.

Print Difficulties Paper set correctly? If not, please position the paper correctly.

Platen roller clean? If the platen roller is not cle(refer to “Maintenance

Paper positioned properly? If the edge of the papeto the printer correctly. Please also ensure the correct paper is used.

Is the data or signal from the computer corPlease turn off and on the power of the printer. Confirm thand communication conditions of the software in your computer.

Setting of papPlease correct the position from the [Detailed Settings] screen (refer to “Configuration”).

Label adhered to the sensor? If so, remove the label and clean up.

Sensor clean?If not, clean the sensor.

Paper is fed Thermal head clean? Label is adhered to the If the thermal head is not clean, clean the head using tCleaning Kit. If a label is adhered to the thermal head, remove the label. Please makesure not to remove the lab

57

6.3 Printout is not clear Print darkness appropriate? You can adjust the print darkness (refer to “Configuration”). You can alter the Print Darkness Adjuster (refer to “Overview”) by changing the printer darkness settings in the Printer Setting screen. When you use the Print Darkness Adjustment Volume, be sure to read “Configuration/DIP-SW”.

Paper set correctly? Please confirm that the paper is positioned correctly.

Platen roller clean? If the platen roller is not clean, clean the platen roller using the Oki Data Cleaning Kit (refer to “Maintenance”).

Thermal head clean? No label is adhered to the head? If the thermal head is not clean, clean the head using the Oki Data

leaning Kit.

emove the label. Please make not to remove th etal instrumen w

rive ad. f the e thsing leaning Kit (refer to “M

apeleas

ropleas ki Da

6.4 h ter seest rinted orint

C

If a label is adhered to the thermal head, rsure e label using m ts such as a scred r. It may damage the thermal heI stick from the label is adhered to th ermal head, clean it by u the Oki Data C aintenance”).

PP

r clean? e use clean paper.

PP

er paper? e use proper paper specified by O ta.

W en you confirm the prin ttings T Print. The current settings are p ut (refer to “Connections/ P er Status Printout”).

58

6.5 When the Error Light is on

the error number that is shown on the Error Number Display When the Error Light (1) is ON or flashing, there is an error. Confirm(2). This number indicates the cause of the error.

6.6 Error Troubleshooting

Error Number and its reason No. Cause

1 your local dealer. FLASH ROM Read/Write is full Exceeds FLASH ROM Write Number

Contact

2 PCB Failure Contact your local dealer. 3 EEPROM Error Contact your local dealer. 4 Thermal Head is broken. Contact your local dealer. 5 Head is not locked. Press both sides of the print

head to close it firmly (Push). 6 Out of Paper Replenish paper. 7 The type of sensor or adjustment of

sensor is not appropriate. Contact your local dealer.

8 Cutter is not connected or is not installed correctly.

Contact your local dealer Only for Cutter type

9 Out of ribbon Ribbon is not installed correctly.

Set ribbon correctly Only for thermal transfer type.

A Too much data is transferred from a computer. There is an error in the communication condition settings on the computer.

Turn the power of the printer off and on. Adjust the amount of data of the computer software according to the communication condition. If you still experience the error, confirm the communication condition.

59

6.7 Failure? Please confirm the following before you decide it’s a mechanical failure.

POWER light is not ON even if you turn on the machine.

Are the AC adapter and the power cable connected correctly?

If not, connect the AC adapter and power cable correctly to the outlet.

Is the AC adapter connected correctly to the main unit?

If not, plug the AC adapter firmly into the main unit power connector.

Is the power cable damaged?

If so, replace the power cable. A new power cable is available from your local dealer.

Please do not use other power cables.

Please check for any possible power cut.

Is the AC adapter light ON?

If it is not ON you should verify the power source.

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