copyright [chris phillips, 2001. this work is the intellectual property of the author. permission is...
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Copyright [Chris Phillips, 2001. This work is the intellectual property of the author. Permission is granted for this material to be shared for non-commercial, educational purposes, provided that this copyright statement appears on the reproduced materials and notice is given that the copying is by permission of the author. To disseminate otherwise orto republish requires written permission from the author.
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Piloting a Network Support Model at the University of
Maryland, Baltimore
Educause Mid-Atlantic Regional Conference
December 2001
UMB FACTOIDSJust Like Every Other University Except…
Six Professional SchoolsMedicine
$200 Million of Medical Research/Year
Telemedicine Program Delivering Medical
Services to Under-served Areas of the State
Shock Trauma Center w/Wireless Interactive
Video Contact w/Paramedics
Physicians Practice Plan Participates in a
Campus Self-Insurance Plan That May Grow
Statewide
UMB FACTOIDS
University Hospital As a Public
Corporation
Has Purchased Three Other
Hospitals
VA Hospital Adjacent to University
Hospital
UMB FACTOIDSJust Like Every Other University Except…
Six Professional SchoolsNursing
Founded By Student of Florence Nightengale
Operates Neighborhood Nursing Centers
Operates AHECS Around the State
Offers BS/RN Completely on Line
Operates Two Governor’s “Wellmobiles”
Has New Classrooms Designed From the Footprint of
the Shock Trauma Center
Ranked in the Top Ten Nursing Schools in the Nation
UMB FACTOIDSJust Like Every Other University Except…
Dental School World’s First Dental School
National Dental Museum
LAW Three Programs Ranked in Top 10 Nationally
Owns and Operates Westminster Hall w/Pipe Organ Recitals
Maintains Edgar Allen Poe’s Gravesite
UMB FACTOIDSJust Like Every Other University Except…
Six Professional Schools
Pharmacy
Social Work
Interdisciplinary Graduate School
Seven Presidents!
5300 Students; 5300 Employees
UMB Network EnvironmentTechnical Staff:
Approximately 200, But …
Largest IT Organization Has About 35 Staff
LAN Operating Systems:About 150 NT ServersAbout 150 Novell Servers
E-Mail/Productivity:GroupwiseExchange/OutlookPine, Netmail, etc.“Microsoft Campus”
Drivers that Make Information Technology
Planning ImportantMission of UMB
IT is a strategic resource
UMB IT Steering Committee
Board of Regents
e-Learning Maryland
Network-based Enterprise-Wide System Implementations
IT Realities Prior to Pilot
No Enterprise-wide IT vision
Campus Data Communications support of the backbone to each building
Computing infrastructure inside buildings owned & supported locally
No plan for maintenance or renewal of network
Other Realities
People were fearful about:Losing autonomy
Changing procedures
Implementing new technologies
Losing Control!
Our Global Charge
Form a working group from across Administration and Finance
Identify our current/immediate infrastructure needs
Develop a strategic plan/direction for A&F that can be used as a model for the campus
A&F Network Infrastructure When we
BeganAn outdated “cobbled together” effortCables and electronics working at:10Mb shared10Mb switched100Mb shared100Mb switched
No formal network support model
Insert Original Graphic of Network Before the Pilot
3/15/2000
This says “7 Inter-connected
12-port,10 megabit Hubs!”
(Before)
Desirable criteria for upgrade
Integrated solution across A&F
Scalability
Reliability
Maintenance and diagnostics
100Mb switched to every desktop
Gigabit backbone
Affected
Buildings AdminCentral Computing Facility
Env, Hlth,Sfty
Lombard Building
StudentUnion
Nat’l. Dental Museum
BaltimoreGrand Garage
Howard Hall
Pearl St. Garage/Offices
Public Safety
What is outside the scope of the pilot?
The Schools
Parking Garage Pass System
Surveillance Camera System
Fire Alarm System
Door Card Access Control System
Facilities Electrical Metering Network
Facilities HVAC Control System
Where are we now?
We now have a centrally managed, 1Gb switched enterprise network fiber backbone Solution, with VLANs and DHCP, as envisioned by the IT Steering Committee through the Board of Regents minimum standards.
Administration Building
Rm 019
4th/5th floorFacilities Managment
3rd floorBudget and Finance
2nd floorProcurement and
Finance
1st floorHuman Resources
Existing CAT 4006
New CAT 4006
New CAT 4006
SD
Catalyst 4000CISCO YSTEMSS
SERIES
SD
Catalyst 4000CISCO YSTEMSS
SERIES
Administration and Finance NetworkOption 1 - Gigabit Backbone
KEY:
- 1000 Mb Fiber
ReclaimedCAT 2924
5th floorBudget and Finance
SD
Catalyst 4000CISCO YSTEMSS
SERIES
New CAT 4006
SD
Catalyst 4000CISCO YSTEMSS
SERIES
SDSERIESCatalyst 2900 CISCO SYSTEMS
SYSTEM RPS
MOD E
1 2
XL
100BaseFX
1 2 3 4 5 6 8 9 10 11 127
New CAT 4006
SD
Catalyst 4000CISCO YSTEMSS
SERIES
HSHSL
SDSERIESCatalyst 2900 C ISCO SYSTEMS
SYSTEM RPS
MOD E
1 2
XL
100BaseFX
1 2 3 4 5 6 8 9 10 11 127
Baltimore Student Union
SD
Catalyst 4000CISCO YSTEMSS
SERIES
Existing Core Switchin Basement
Auxiliary Services in BSU will remain onthe BSU Network. This network is being
upgraded as of 8/2000. The buildingconnection will also go to the CAT 6509
in HH121.Dental Museum
Reclaimed CAT 2924
SDSERIESCatalyst 2900 CISCO SYSTEMS
SYSTEM RPS
MOD E
1 2
XL
100BaseFX
1 2 3 4 5 6 8 9 10 11 127
Public SafetyNew CAT 4003
EHS BuildingSD
Catalyst 4000CISCO YSTEMSS
SERIES
New CAT 4006
Lombard Building
Reclaimed CAT 2924
SDSERIESCatalyst 2900 CISCO SYSTEMS
SYSTEM RPS
MOD E
1 2
XL
100BaseFX
1 2 3 4 5 6 8 9 10 11 127
Howard Hall
Rm 121
ExistingCAT 6509
Reclaimed CAT 2924
SDSERIESCatalyst 2900 C ISCO SYSTEMS
SYSTEM RPS
MODE
1 2
XL
100BaseFX
1 2 3 4 5 6 8 9 10 11 127
SDSERIESCatalyst 2900 C ISCO SYSTEMS
SYSTEM RPS
MODE
1 2
XL
100BaseFX
1 2 3 4 5 6 8 9 10 11 127
SDCISCOSYSTEMS
1
221
3
443
5
665
7
887
9
10109
11
121211
Catalyst 2948G
13
141413
15
161615
17
181817
19
202019
21
222221
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25
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27
282827
29
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35
363635
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39
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41
424241
43
444443
45
464645
47
484847
SDCISCOSYSTEMS
1
221
3
443
5
665
7
887
9
10109
11
121211
Catalyst 2948G
13
141413
15
161615
17
181817
19
202019
21
222221
23
242423
25
262625
27
282827
29
303029
31
323231
33
343433
35
363635
37
383837
39
404039
41
424241
43
444443
45
464645
47
484847
New CAT 2924M
New CAT 2948
New CAT 2948
NewCAT 2924M
Pearl St Garage
ReclaimedCAT 2924
Baltimore Grand
Existing CAT 2924
Nursing 1W120
SD
Catalyst 4000CISCO YSTEMSS
SERIES
SD
Catalyst 6500CISCO YSTEMSS
S ER IE S
SDSERIESCatalyst 2900 CISCO SYSTEMS
SYSTEM RPS
MOD E
1 2
XL
100BaseFX
1 2 3 4 5 6 8 9 10 11 127
SDSERIESCatalyst 2900 C ISCO SYSTEMS
SYSTEM RPS
MODE
1 2
XL
100BaseFX
1 2 3 4 5 6 8 9 10 11 127
New CAT 4006
SD
Catalyst 4000CISCO YSTEMSS
SERIES
New CAT 4006
SD
Catalyst 4000CISCO YSTEMSS
SERIES
(After)
Bonus Points
During the upgrade VLANs and DHCP were implemented: industry standards for improving network efficiency and IP addressing
Additional Bonus Points
People who need …
Time Frame
From planning, through design,
procurement, testing and
implementation, the network
upgrade took approximately one
year!
What Went Well?Established close working relationships throughout the A&F
IT community
Solidified partnership with campus Data Communications Group
We built a leading edge A&F information technology network that will support our enterprise needs for the next five years
Lessons LearnedYou can never overemphasize the
need for better communication
When facing change, you can never
underestimate the power of fear
Although our jobs may change, the
need for our expertise will not go
away
Our New Network Infrastructure
Realization that network infra-structure is a 4th utility on our campus
The network is a capital asset
Stewardship philosophy for capital assets applies; network must be built, maintained and renewed
Seven year life for the infrastructure identified
Infrastructure Maintenance/Renewal
We have buy-in for support to the jack
Developed memorandum of understanding
w/campus Data Communications
Developed a financial support model based
on number of active network jacks
Setting aside 1/7th of the cost of building
the network each year so that we will have
the money to renew our network
What’s Next
We’re sharing our model with the
schools on campus
We’re exploring remote network
monitoring
Telling our story to our peers