copyright © 2010 hamilton relay. all rights reserved. lisa furr – account manager tearra donovan...
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![Page 1: Copyright © 2010 Hamilton Relay. All rights reserved. Lisa Furr – Account Manager Tearra Donovan – Outreach Coordinator Relay Nevada TRS Call Traffic Report](https://reader035.vdocuments.site/reader035/viewer/2022070412/56649ec45503460f94bcec31/html5/thumbnails/1.jpg)
Copyright © 2010 Hamilton Relay. All rights reserved.
Lisa Furr – Account Manager
Tearra Donovan – Outreach Coordinator
Relay Nevada
TRS Call Traffic Report
![Page 2: Copyright © 2010 Hamilton Relay. All rights reserved. Lisa Furr – Account Manager Tearra Donovan – Outreach Coordinator Relay Nevada TRS Call Traffic Report](https://reader035.vdocuments.site/reader035/viewer/2022070412/56649ec45503460f94bcec31/html5/thumbnails/2.jpg)
Copyright © 2010 Hamilton Relay. All rights reserved.
Nevada TRS Average Answer Speed 2014 – 2015 Contract YTD
0.4 0.4 0.4 0.30.5
1.1
0.81 0.9 0.8
1.2
0
0.5
1
1.5
2
2.5
3
![Page 3: Copyright © 2010 Hamilton Relay. All rights reserved. Lisa Furr – Account Manager Tearra Donovan – Outreach Coordinator Relay Nevada TRS Call Traffic Report](https://reader035.vdocuments.site/reader035/viewer/2022070412/56649ec45503460f94bcec31/html5/thumbnails/3.jpg)
Copyright © 2010 Hamilton Relay. All rights reserved.
Nevada TRS Percent Answered Within 10 Seconds
2014 – 2015 Contract YTD
96 96 96 96 9695 95
93 93
94
90
85
90
95
100
![Page 4: Copyright © 2010 Hamilton Relay. All rights reserved. Lisa Furr – Account Manager Tearra Donovan – Outreach Coordinator Relay Nevada TRS Call Traffic Report](https://reader035.vdocuments.site/reader035/viewer/2022070412/56649ec45503460f94bcec31/html5/thumbnails/4.jpg)
Copyright © 2010 Hamilton Relay. All rights reserved.
Nevada TRS Completed Outbound Calls by Jurisdiction
2014 – 2015 Contract YTD
![Page 5: Copyright © 2010 Hamilton Relay. All rights reserved. Lisa Furr – Account Manager Tearra Donovan – Outreach Coordinator Relay Nevada TRS Call Traffic Report](https://reader035.vdocuments.site/reader035/viewer/2022070412/56649ec45503460f94bcec31/html5/thumbnails/5.jpg)
Copyright © 2010 Hamilton Relay. All rights reserved.
Nevada TRS Workload by Inbound Call Method
2014 – 2015 Contract YTD
![Page 6: Copyright © 2010 Hamilton Relay. All rights reserved. Lisa Furr – Account Manager Tearra Donovan – Outreach Coordinator Relay Nevada TRS Call Traffic Report](https://reader035.vdocuments.site/reader035/viewer/2022070412/56649ec45503460f94bcec31/html5/thumbnails/6.jpg)
Copyright © 2010 Hamilton Relay. All rights reserved.
Nevada TRS Total Completed Calls 2014 – 2015 Contract YTD
![Page 7: Copyright © 2010 Hamilton Relay. All rights reserved. Lisa Furr – Account Manager Tearra Donovan – Outreach Coordinator Relay Nevada TRS Call Traffic Report](https://reader035.vdocuments.site/reader035/viewer/2022070412/56649ec45503460f94bcec31/html5/thumbnails/7.jpg)
Copyright © 2010 Hamilton Relay. All rights reserved.
Nevada TRS Total Session Minutes 2014 – 2015 Contract YTD
![Page 8: Copyright © 2010 Hamilton Relay. All rights reserved. Lisa Furr – Account Manager Tearra Donovan – Outreach Coordinator Relay Nevada TRS Call Traffic Report](https://reader035.vdocuments.site/reader035/viewer/2022070412/56649ec45503460f94bcec31/html5/thumbnails/8.jpg)
Copyright © 2010 Hamilton Relay. All rights reserved.
CapTel
Call Traffic Report
![Page 9: Copyright © 2010 Hamilton Relay. All rights reserved. Lisa Furr – Account Manager Tearra Donovan – Outreach Coordinator Relay Nevada TRS Call Traffic Report](https://reader035.vdocuments.site/reader035/viewer/2022070412/56649ec45503460f94bcec31/html5/thumbnails/9.jpg)
Copyright © 2010 Hamilton Relay. All rights reserved.
Nevada CapTel Average Answer Seconds 2014 – 2015 Contract YTD
1.21.4
1.3
0.9
1.1 1.21.4 1.5 1.6
1.2 1.2
0
0.5
1
1.5
2
2.5
3
![Page 10: Copyright © 2010 Hamilton Relay. All rights reserved. Lisa Furr – Account Manager Tearra Donovan – Outreach Coordinator Relay Nevada TRS Call Traffic Report](https://reader035.vdocuments.site/reader035/viewer/2022070412/56649ec45503460f94bcec31/html5/thumbnails/10.jpg)
Copyright © 2010 Hamilton Relay. All rights reserved.
Nevada CapTel Percent Answered Within 10 Seconds
2014 – 2015 Contract YTD
95 9596
97 9796
9594 94
96 96
85
90
95
100
![Page 11: Copyright © 2010 Hamilton Relay. All rights reserved. Lisa Furr – Account Manager Tearra Donovan – Outreach Coordinator Relay Nevada TRS Call Traffic Report](https://reader035.vdocuments.site/reader035/viewer/2022070412/56649ec45503460f94bcec31/html5/thumbnails/11.jpg)
Copyright © 2010 Hamilton Relay. All rights reserved.
Nevada CapTel Completed Outbound Calls by Jurisdiction
2014 – 2015 Contract YTD
![Page 12: Copyright © 2010 Hamilton Relay. All rights reserved. Lisa Furr – Account Manager Tearra Donovan – Outreach Coordinator Relay Nevada TRS Call Traffic Report](https://reader035.vdocuments.site/reader035/viewer/2022070412/56649ec45503460f94bcec31/html5/thumbnails/12.jpg)
Copyright © 2010 Hamilton Relay. All rights reserved.
Nevada CapTel Total Session Minutes 2014 – 2015 Contract YTD
![Page 13: Copyright © 2010 Hamilton Relay. All rights reserved. Lisa Furr – Account Manager Tearra Donovan – Outreach Coordinator Relay Nevada TRS Call Traffic Report](https://reader035.vdocuments.site/reader035/viewer/2022070412/56649ec45503460f94bcec31/html5/thumbnails/13.jpg)
Copyright © 2010 Hamilton Relay. All rights reserved.
As of May 2015...
1,255 CapTel phones
in use.
![Page 14: Copyright © 2010 Hamilton Relay. All rights reserved. Lisa Furr – Account Manager Tearra Donovan – Outreach Coordinator Relay Nevada TRS Call Traffic Report](https://reader035.vdocuments.site/reader035/viewer/2022070412/56649ec45503460f94bcec31/html5/thumbnails/14.jpg)
Copyright © 2010 Hamilton Relay. All rights reserved.
Updates
FCC Complaint Log •12 Month Summary of Complaints
–Includes Resolutions
•Annual Filing–To State by June 15–Submitted to FCC by July 1
2016 Outreach Plan•Develop Annual Goals•Input From CAC in October
![Page 15: Copyright © 2010 Hamilton Relay. All rights reserved. Lisa Furr – Account Manager Tearra Donovan – Outreach Coordinator Relay Nevada TRS Call Traffic Report](https://reader035.vdocuments.site/reader035/viewer/2022070412/56649ec45503460f94bcec31/html5/thumbnails/15.jpg)
Copyright © 2010 Hamilton Relay. All rights reserved.
Marketing/Outreach Briefs
Quarterly Outreach Included:13 Presentations3 Exhibits 2 Meetings 3 Networking
![Page 16: Copyright © 2010 Hamilton Relay. All rights reserved. Lisa Furr – Account Manager Tearra Donovan – Outreach Coordinator Relay Nevada TRS Call Traffic Report](https://reader035.vdocuments.site/reader035/viewer/2022070412/56649ec45503460f94bcec31/html5/thumbnails/16.jpg)
Copyright © 2010 Hamilton Relay. All rights reserved.
Quarterly Highlights Better Hearing & Speech Month and
Scholarship Ceremony Northern Nevada Veterans Resource Center Partnering for Awareness and Community
Education - Journey of Hope Seniors and Law Enforcement Together -
Senior Safety Fair Senior Services - Health & Resource Fair Spotlight Senior Services Stroke Support Groups Western Nevada College
Marketing/Outreach Briefs
![Page 17: Copyright © 2010 Hamilton Relay. All rights reserved. Lisa Furr – Account Manager Tearra Donovan – Outreach Coordinator Relay Nevada TRS Call Traffic Report](https://reader035.vdocuments.site/reader035/viewer/2022070412/56649ec45503460f94bcec31/html5/thumbnails/17.jpg)
Copyright © 2010 Hamilton Relay. All rights reserved.
Upcoming Events
Disabilities ConferenceHealth and Fitness ExpoMy Health and Wellness ExpoSpotlight Spectacular Expo
Marketing/Outreach Briefs
![Page 18: Copyright © 2010 Hamilton Relay. All rights reserved. Lisa Furr – Account Manager Tearra Donovan – Outreach Coordinator Relay Nevada TRS Call Traffic Report](https://reader035.vdocuments.site/reader035/viewer/2022070412/56649ec45503460f94bcec31/html5/thumbnails/18.jpg)
Copyright © 2010 Hamilton Relay. All rights reserved.
How can we better connect with you?
Questions?
Relay is about Connecting People