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Copyright © 2009, 2011, 2012, 2013, 2014 Patricia A. Fennell ALBANY HEALTH MANAGEMENT ASSOCIATES, INC. Patricia A. Fennell, MSW, LCSW - R, President Jon S. Rice, LCSW-R, Sr. Clinician / OMH Program Specialist 2 Web site: www.albanyhealthmanagement.com ___________________________________________________ __ Re-Integrating Care: Applying Fennell’s Four Phase (FFPT™) Chronic Illness Management System to Achieve Desirable Outcomes New York State Care Management Coalition May 13, 2015

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Page 1: Copyright © 2009, 2011, 2012, 2013, 2014 Patricia A. Fennell ALBANY HEALTH MANAGEMENT ASSOCIATES, INC. Patricia A. Fennell, MSW, LCSW - R, President Jon

Copyright © 2009, 2011, 2012, 2013, 2014 Patricia A. Fennell

ALBANY HEALTH MANAGEMENT ASSOCIATES, INC.

Patricia A. Fennell, MSW, LCSW - R, PresidentJon S. Rice, LCSW-R, Sr. Clinician / OMH Program Specialist 2

Web site: www.albanyhealthmanagement.com_____________________________________________________

Re-Integrating Care: Applying Fennell’s Four Phase (FFPT™)

Chronic Illness Management System to Achieve Desirable

Outcomes

New York State Care Management CoalitionMay 13, 2015

Page 2: Copyright © 2009, 2011, 2012, 2013, 2014 Patricia A. Fennell ALBANY HEALTH MANAGEMENT ASSOCIATES, INC. Patricia A. Fennell, MSW, LCSW - R, President Jon

Agenda

• Paradigm Shift in Healthcare: Acute to Chronic Illness

• Physical and Mental Health: False Dichotomy

• Chronic Illness (CI) and the Four Phases

• The Need for Applying the Phase Model

Copyright © 2009, 2011, 2012, 2013 ,2014 Patricia A. Fennell

Page 3: Copyright © 2009, 2011, 2012, 2013, 2014 Patricia A. Fennell ALBANY HEALTH MANAGEMENT ASSOCIATES, INC. Patricia A. Fennell, MSW, LCSW - R, President Jon

Paradigm Shift in Medicine

• 20th century: focus on acute illness;21st century: focus on chronic illness

• Chronic vs. acute care• Necessity of chronic care models• Chronic comprehensive care management

vs. clinical treatment

Copyright © 2009, 2011, 2012, 2013, 2014 Patricia A. Fennell

Page 4: Copyright © 2009, 2011, 2012, 2013, 2014 Patricia A. Fennell ALBANY HEALTH MANAGEMENT ASSOCIATES, INC. Patricia A. Fennell, MSW, LCSW - R, President Jon

Chronic vs. Acute Illness

• Chronic illness can be difficult to define, measure and treat

• Medicine has not adapted to a CI model of care - Pts. often fare poorly in acute care

• Client needs vary over the duration and phase of the illness

• Clients suffer from social stigma, economic losses, and lack of knowledge and understanding about their conditions

• Everyone becomes frustrated with the unpredictability and chronicity of symptoms

Copyright © 2009, 2011, 2012, 2013, 2014 Patricia A. Fennell

Page 5: Copyright © 2009, 2011, 2012, 2013, 2014 Patricia A. Fennell ALBANY HEALTH MANAGEMENT ASSOCIATES, INC. Patricia A. Fennell, MSW, LCSW - R, President Jon

Increased Prevalence of Chronic Illness Worldwide

• Advances in public health• Advances in medical care • Aging population

Copyright © 2009, 2011, 2012, 2013,2014 Patricia A. Fennell

Page 6: Copyright © 2009, 2011, 2012, 2013, 2014 Patricia A. Fennell ALBANY HEALTH MANAGEMENT ASSOCIATES, INC. Patricia A. Fennell, MSW, LCSW - R, President Jon

4 Groups of Chronically Ill

• Acute illness survivors with managed symptoms (cancer, cardiovascular disease, post-viral syndromes)

• Traditional chronic (depression, MS, FM, asthma, lupus)

• “Persistent acute” (HIV/AIDS, stroke)• Natural consequences of aging in an aging

population

Copyright © 2009, 2011, 2012, 2013, 2014 Patricia A. Fennell

Page 7: Copyright © 2009, 2011, 2012, 2013, 2014 Patricia A. Fennell ALBANY HEALTH MANAGEMENT ASSOCIATES, INC. Patricia A. Fennell, MSW, LCSW - R, President Jon

Soma or Psyche? Yes

• Physical and mental health – A false dichotomy

• Physical health problem-look for the psychological components

• Psychological/Situational problem-look for the physical components

Copyright © 2009, 2011, 2012, 2013, 2014 Patricia A. Fennell

Page 8: Copyright © 2009, 2011, 2012, 2013, 2014 Patricia A. Fennell ALBANY HEALTH MANAGEMENT ASSOCIATES, INC. Patricia A. Fennell, MSW, LCSW - R, President Jon

Why use an Integrated and Phase Approach with Chronic Illness?

Copyright © 1998, 2011, 2012, 2013, 2014 Patricia A. Fennell

Page 9: Copyright © 2009, 2011, 2012, 2013, 2014 Patricia A. Fennell ALBANY HEALTH MANAGEMENT ASSOCIATES, INC. Patricia A. Fennell, MSW, LCSW - R, President Jon

Just the Facts

Copyright © 2009, 2011, 2012, 2013, 2014 Patricia A. Fennell

• About ½ of all adults (117 million) have one or more chronic conditions.*

• One out of four adults has two or more chronic conditions.*

• Seven of the top ten causes of death in 2010 were chronic diseases (heart disease and cancer accounted for 48% of all deaths)**

* Ward BW, Schiller JS, Goodman RA. Multiple chronic conditions among US adults: a 2012 update. Prev Chronic Dis. 2014;11:130389. DOI: http://dx.doi.org/10.5888/pcd11.130389

**Centers for Disease Control and Prevention. Death and Mortality. NCHS FastStats Web site. http://www.cdc.gov/nchs/fastats/deaths.htm. Accessed December 20, 2013.

Page 10: Copyright © 2009, 2011, 2012, 2013, 2014 Patricia A. Fennell ALBANY HEALTH MANAGEMENT ASSOCIATES, INC. Patricia A. Fennell, MSW, LCSW - R, President Jon

Kids and Chronic Illness?

Copyright © 2009, 2011, 2012, 2013, 2014 Patricia A. Fennell

• Among adults, half of all mental, emotional and behavioral disorders were first diagnosed by age 14 and three-quarters by age 24.8*

• 2009-2010: Nearly one of five youths, aged 2-19, was obese (Body Mass Index equal or greater than 95th percentile)**

* Kessler RC, Berglund P, Demler O, Jin R, Merikangas KR, Walters EE. (2005). Lifetime prevalence and age-of-onset distributions of DSM-IV disorders in the National Comorbidity Survey Replication. Archives of General Psychiatry, 62(6):593-602.

** Centers for Disease Control and Prevention. NCHS Data on Obesity. NCHS Fact Sheet Web site. http://www.cdc.gov/nchs/data/factsheets/factsheet_obesity.htm. Accessed December 20, 2013.

Page 11: Copyright © 2009, 2011, 2012, 2013, 2014 Patricia A. Fennell ALBANY HEALTH MANAGEMENT ASSOCIATES, INC. Patricia A. Fennell, MSW, LCSW - R, President Jon

The Bottom Line

• The costs of chronic illness account at least 78% of all healthcare spending.

• Cost is over a trillion dollars per year.

Anderson, G. 2004. “Medicare and Medicaid are programs for people with chronic illnesses…but do not know it.” Presentation. General Accounting Office, February 5, 2004.

Copyright © 2009, 2011, 2012, 2013, 2014 Patricia A. Fennell

Page 12: Copyright © 2009, 2011, 2012, 2013, 2014 Patricia A. Fennell ALBANY HEALTH MANAGEMENT ASSOCIATES, INC. Patricia A. Fennell, MSW, LCSW - R, President Jon

Soma and Psyche - Example

Copyright © 2009, 2011, 2012, 2013, 2014 Patricia A. Fennell

Page 13: Copyright © 2009, 2011, 2012, 2013, 2014 Patricia A. Fennell ALBANY HEALTH MANAGEMENT ASSOCIATES, INC. Patricia A. Fennell, MSW, LCSW - R, President Jon

Terri Dome, a successful international business executive for a major movie studio in California, had it all, until her heart was ravaged by the effects of treatments she had received years before for a childhood cancer...

We used the latest advancement in treatment and technology... and our doctors’ vast knowledge and experience. In February 2009, Terri had a heart transplant...

Terri is now making the most of her new life, reaching out to counsel other women with heart disease...

Page 14: Copyright © 2009, 2011, 2012, 2013, 2014 Patricia A. Fennell ALBANY HEALTH MANAGEMENT ASSOCIATES, INC. Patricia A. Fennell, MSW, LCSW - R, President Jon

Chronic Mental/Physical Illness and the Fennell Four Phase Model

Copyright © 1998, 2011, 2012, 2013, 2014 Patricia A. Fennell

Page 15: Copyright © 2009, 2011, 2012, 2013, 2014 Patricia A. Fennell ALBANY HEALTH MANAGEMENT ASSOCIATES, INC. Patricia A. Fennell, MSW, LCSW - R, President Jon

Philosophy of the Phase Method

• A Systemic Approach• False Dichotomies• The Phenomenon of Chronicity• Traumatization and Chronicity• The Integration Assumption • Palliation • Clinician as Active Equal Participant

Copyright © 1998, 2011, 2012, 2013, 2014 Patricia A. Fennell

Page 16: Copyright © 2009, 2011, 2012, 2013, 2014 Patricia A. Fennell ALBANY HEALTH MANAGEMENT ASSOCIATES, INC. Patricia A. Fennell, MSW, LCSW - R, President Jon

Trauma Types

• Disease/Syndrome Trauma• Iatrogenic Trauma• Cultural Trauma• Vicarious Trauma

• Pre-Morbid / Co-Morbid Trauma

Copyright © 1998, 2011, 2012, 2013, 2014 Patricia A. Fennell

Page 17: Copyright © 2009, 2011, 2012, 2013, 2014 Patricia A. Fennell ALBANY HEALTH MANAGEMENT ASSOCIATES, INC. Patricia A. Fennell, MSW, LCSW - R, President Jon

Socio-Cultural/Quality of Life Factors

• Cultural Intolerance of Suffering• Cultural Intolerance of Ambiguity• Cultural Intolerance of Chronic vs. Acute

Syndromes• Pre-existing Cultural Climate Toward

Chronic Syndromes• Media • Initial Syndrome Illegitimacy and

Subsequent EnculturationCopyright © 1998, 2011, 2012, 2013, 2014

Patricia A. Fennell

Page 18: Copyright © 2009, 2011, 2012, 2013, 2014 Patricia A. Fennell ALBANY HEALTH MANAGEMENT ASSOCIATES, INC. Patricia A. Fennell, MSW, LCSW - R, President Jon

Traditional Disability vs. Chronic Conditions

• Chronic conditions on a continuum• Static vs. dynamic disability/illness

– Fixed disability– Relapse and remission– Waxing and waning

• Legal definitions of disability/chronic illness• Social or colloquial definitions

– Disability– Illness– Disease/condition/syndrome

Copyright © 1998, 2011, 2012, 2013, 2014 Patricia A. Fennell

Page 19: Copyright © 2009, 2011, 2012, 2013, 2014 Patricia A. Fennell ALBANY HEALTH MANAGEMENT ASSOCIATES, INC. Patricia A. Fennell, MSW, LCSW - R, President Jon

The Four Phases of Chronic Change

The Smith Family’s Story: Survivors of Mental and Physical Illness

Copyright © 1998, 2011, 2012, 2013, 2014 Patricia A. Fennell

Page 20: Copyright © 2009, 2011, 2012, 2013, 2014 Patricia A. Fennell ALBANY HEALTH MANAGEMENT ASSOCIATES, INC. Patricia A. Fennell, MSW, LCSW - R, President Jon

Copyright © 1998, 2011, 2012, 2013, 2014 Patricia A. Fennell

Page 21: Copyright © 2009, 2011, 2012, 2013, 2014 Patricia A. Fennell ALBANY HEALTH MANAGEMENT ASSOCIATES, INC. Patricia A. Fennell, MSW, LCSW - R, President Jon

Phase I – Trauma / Crisis•Physical/Behavioral Domain

– Coping stage– Onset stage– Acute / emergency stage

•Psychological Domain– Loss of psychological control / ego loss– Intrusive shame, self-hatred, despair– Shock, disorientation, dissociation– Fear of others, isolation, mood swings

•Social/Interactive Domain– Others experience shock, disbelief, revulsion– Vicarious traumatization– Family / organizational maturation– Suspicion / support continuum

Copyright © 1998, 2011, 2012, 2013, 2014 Patricia A. Fennell

Page 22: Copyright © 2009, 2011, 2012, 2013, 2014 Patricia A. Fennell ALBANY HEALTH MANAGEMENT ASSOCIATES, INC. Patricia A. Fennell, MSW, LCSW - R, President Jon

Phase II –Stabilization/ Normalization

Failure•Physical/Behavioral Domain

• Plateau• Stabilization

•Psychological Domain• Increased caution/secondary wounding• Social withdrawals, social searching• Service confusion / searching• Boundary confusion

•Social/Interactive Domain• Interactive conflict / cooperation• Vicarious secondary wounding• Vicarious traumatic manifestation• Normalization failure

Copyright © 1998, 2011, 2012, 2013, 2014 Patricia A. Fennell

Page 23: Copyright © 2009, 2011, 2012, 2013, 2014 Patricia A. Fennell ALBANY HEALTH MANAGEMENT ASSOCIATES, INC. Patricia A. Fennell, MSW, LCSW - R, President Jon

Phase III – Resolution• Physical/Behavioral Domain

– Emergency stage diminishment / improvement– Continued plateau / stabilization– Relapse

• Psychological Domain– Grief reaction / compassion response– Identification of pre-crisis – “self”– Role/identity experimentation– Returning locus of control– Awareness of societal effects– Spiritual development

• Social/Interactive Domain– Breaking silence / engulfment in stigma– Confrontation– Role experimentation – social, vocational– Integration / separation / loss of supporters

Copyright © 1998, 2011, 2012, 2013, 2014 Patricia A. Fennell

Page 24: Copyright © 2009, 2011, 2012, 2013, 2014 Patricia A. Fennell ALBANY HEALTH MANAGEMENT ASSOCIATES, INC. Patricia A. Fennell, MSW, LCSW - R, President Jon

Phase IV – Integration• Physical/Behavioral Domain

– Recovery stage– Continued plateau / improvement / relapse

• Psychological Domain– Role / identity integration– New personal best– Continued spiritual / emotional development

• Social/Interactive Domain– New / reintegrated supporters– Alternative vocation / activities

Copyright © 1998, 2011, 2012, 2013, 2014 Patricia A. Fennell

Page 25: Copyright © 2009, 2011, 2012, 2013, 2014 Patricia A. Fennell ALBANY HEALTH MANAGEMENT ASSOCIATES, INC. Patricia A. Fennell, MSW, LCSW - R, President Jon

Integrating the Four Phases in today’s system of care

Copyright © 1998, 2011, 2012, 2013, 2014 Patricia A. Fennell

Page 26: Copyright © 2009, 2011, 2012, 2013, 2014 Patricia A. Fennell ALBANY HEALTH MANAGEMENT ASSOCIATES, INC. Patricia A. Fennell, MSW, LCSW - R, President Jon

Copyright ©2011, 2012, 2013, 2014 Patricia A. Fennell

Page 27: Copyright © 2009, 2011, 2012, 2013, 2014 Patricia A. Fennell ALBANY HEALTH MANAGEMENT ASSOCIATES, INC. Patricia A. Fennell, MSW, LCSW - R, President Jon

Gearing Up for Change

Copyright © 1998, 2011, 2012, 2013, 2014 Patricia A. Fennell

Managed Care

DSRIP

Health Homes

Page 28: Copyright © 2009, 2011, 2012, 2013, 2014 Patricia A. Fennell ALBANY HEALTH MANAGEMENT ASSOCIATES, INC. Patricia A. Fennell, MSW, LCSW - R, President Jon

For What are We Gearing Up?

• Physical and behavioral health to be integrated*

• Clients’ recovery goals will be supported* • Cross-systems communication/case

planning**

* Medicaid Redesign Team Behavioral Health Managed Care Update, Webinar, May 18, 2013

**Children’s MRT Behavioral Health Subcommittee : Performance Measure Recommendations, 2011

Copyright © 1998, 2011, 2012, 2013, 2014 Patricia A. Fennell

Page 29: Copyright © 2009, 2011, 2012, 2013, 2014 Patricia A. Fennell ALBANY HEALTH MANAGEMENT ASSOCIATES, INC. Patricia A. Fennell, MSW, LCSW - R, President Jon

Adapted from Concepts presented by Medicaid Redesign Team Behavioral Health Managed Care Update, Webinar, May 18, 2013Copyright © 1998, 2011, 2012, 2013, 2014

Patricia A. Fennell

Fewer Hospitalizations &

Cost Savings

Recovery

Integrated Care

Community

Supports

Page 30: Copyright © 2009, 2011, 2012, 2013, 2014 Patricia A. Fennell ALBANY HEALTH MANAGEMENT ASSOCIATES, INC. Patricia A. Fennell, MSW, LCSW - R, President Jon

How to put the Four Phase Model to work?

• Assess and diagnose mental and physical health

• Phase Placement Assessment• Consider and tailor interventions based on

diagnosis and Phase Placement• Match psych and physical interventions to

Phase• Multidisciplinary Phase-based application

Medicaid Redesign Team Behavioral Health Managed Care Update, Webinar, May 18, 2013

Copyright © 1998, 2011, 2012, 2013, 2014 Patricia A. Fennell

Page 31: Copyright © 2009, 2011, 2012, 2013, 2014 Patricia A. Fennell ALBANY HEALTH MANAGEMENT ASSOCIATES, INC. Patricia A. Fennell, MSW, LCSW - R, President Jon

Copyright © 1998, 2011, 2012, 2013, 2014 Patricia A. Fennell

Page 32: Copyright © 2009, 2011, 2012, 2013, 2014 Patricia A. Fennell ALBANY HEALTH MANAGEMENT ASSOCIATES, INC. Patricia A. Fennell, MSW, LCSW - R, President Jon

The Chronic Illness WorkbookUsing her extensive experience with chronic illness clients, Patricia Fennell has created an original, comprehensive, research-validated approach that brings clarity and order to what feels like an unmanageable and isolating experience.

For more information or to order, visit:www.AlbanyHealthManagement.com

or contact: [email protected]

Availablefrom

Albany Health Management Publishing

ISBN: 13 978-0-9796407-1-1© 2012 Copyright ©2012, 2012, 2013. 2014

Patricia A. Fennell

Page 33: Copyright © 2009, 2011, 2012, 2013, 2014 Patricia A. Fennell ALBANY HEALTH MANAGEMENT ASSOCIATES, INC. Patricia A. Fennell, MSW, LCSW - R, President Jon

http://www.keepcalm-o-matic.co.uk/p/who-you-gonna-call-ghostbusters-2

Copyright © 1998, 2011, 2012, 2013, 2014 Patricia A. Fennell

Page 34: Copyright © 2009, 2011, 2012, 2013, 2014 Patricia A. Fennell ALBANY HEALTH MANAGEMENT ASSOCIATES, INC. Patricia A. Fennell, MSW, LCSW - R, President Jon

For More Information:For further information on the following please contact

AHMA at---

communications@albanyhealthmanagement.comwww.albanyhealthmanagement.com

• certification in the FFPT™ approach• instrumentation/ CHAI, Pcat, Fennell Phase

Inventory™ • research projects• books and related articles• clinical services• consulting• education and trainingCopyright ©1998, 2011, 2012, 2013, 2014

Patricia A. Fennell

Page 35: Copyright © 2009, 2011, 2012, 2013, 2014 Patricia A. Fennell ALBANY HEALTH MANAGEMENT ASSOCIATES, INC. Patricia A. Fennell, MSW, LCSW - R, President Jon

Go to:www.AlbanyHealthManagement.com

Participate in the Research

Copyright ©2011, 2012, 2013. 2014 Patricia A. Fennell