Coordinator IT

Operations

Coordinator IT

Operations

Classification

Band 8

Status (FTE)

Temporary – 7 months (1.0)

Division

Business Transformation

Occupant

Vacant

Date

July 2020

About us From surfing to cycling to wining and dining and everything in between, Bass Coast provides the

perfect balance of rural, residential and holiday lifestyles for all to enjoy- all with stunning backdrops

of beaches, bushland and rolling hills.

A fast growing peri urban coastal shire with a strong focus on the balance of environment, economy

and community. The environment is our economy. To meet the needs of our fast growing status our

organisation has been reimagined to meet the current and future challenges. Our organisation is

underpinned by the principles of:

We deliver

Placing the customer at the centre of everything we do and,

Being a part of something bigger

With a proven track record of investing in our people we attract high quality applicants who want to contribute to our community, excel in their careers live the values of Excellence, Passion,

Imagination, Integrity & Courage.

Reporting to the Manager Transformation and Technology, the Coordinator IT Operations is

responsible for the leadership and support of the Information Technology Operations team, to

ensure the effective and efficient delivery of information technology services.

Strategically manage the IT systems and

applications to ensure they are operating at

optimum levels at all times and are

continually refined to improve the

performance of the organisation.

Develop and maintain strong relationships

with key internal and external stakeholders

(including executive and management)

through consultation, communication and IT

Leadership.

Manage all IT software licensing,

telecommunications and IT managed service

contract to ensure the effective and efficient

delivery of services and meet business

needs.

Delivery of data warehousing to ensure all data within legacy systems is maintained and

accessible.

Provide effective staff leadership to the IT

Operations team and ensure adequate

resources are available at all times to meet

organisational demands.

Key responsibility areas

Provide a strategic project management

role in the design, planning and

implementation of IT Operations projects.

Strategically manage risks associated with

cyber-security, data protection and business

continuity.

Ensure compliance throughout the

organisation on all relevant IT policies and

procedures.

Develop, implement and monitor IT

Strategy.

Other duties as directed within the skills

and abilities of a position at this level.

Organisational relationships

Manager Transformation & Technology

Coordinator IT Operations

IT Help Desk Support Officer

IT Technical Support Officer

IT Trainee

Business Transformation

Lead

The incumbent is responsible and accountable

for:

Lead and coordinate the provision of

functions including IT Operations services

for Bass Coast Shire Council.

Ensure our processes and systems are

developed, reviewed and monitored to ensure they are customer focused and meet

our customer needs.

Accountability and extent of authority

Create agility within the business to respond

and adapt to changes within the business

environment.

Monitor and report regularly on financial

and business plan performance and ensure

full statutory, regulatory and policy

compliance in all areas of responsibility.

Contribute to emergency management

activities when required and directed by the

General Manager.

Judgement and decision making

The incumbent must be able to:

Solve complex problems in a demanding

operating environment and contribute to

strategy and policy development for the

Division and Council.

Make decisions on all matters which are the responsibility of the position, provided that

these are within delegated authority, legislative

requirements, established policy or recognised

standards.

Make decisions that may be outside established

processes.

Specialist Skills and Knowledge

The incumbent must be able to demonstrate:

Ability to keep abreast of changes in the field of

Information Technology and communications.

Provide professional advice to internal

departments on changes and trends in

Information Technology.

Monitor and report on budget and business

plans and ensure full policy compliance.

Experience in the development of tender

specifications and contract management.

Competencies Management skills

The incumbent must be able to demonstrate:

Assist the Manager Transformation and

Technology to develop and monitor annual

budgets for the department ensuring

programs and services are achieved within

approved budgets.

Management skills at a senior level to

achieve goals and objectives and ensure

effectiveness of the team.

Ability to achieve results within set

timeframes against conflicting priorities.

Proven ability to manage operational and

strategic needs.

Interpersonal skills

The incumbent must be able to:

Ability to guide and influence others and to

lead and motivate, and develop staff.

Highly developed written and verbal

communication skills including sound

conflict resolution, negotiation facilitation

and presentation skills.

Ability to develop and maintain effective

relationships.

High level analytical skills, including an

understanding of technical issues.

A committed ‘change agent’ with ability to

initiate, implement and manage change.

Qualifications and experience

The incumbent requires:

A tertiary qualification in Information

Services or related discipline.

Substantial experience in the area of

Information Technology or Business

Improvement with demonstrated ability to

solve complex problems in a technical and

service delivery environment.

Demonstrated leadership qualities with

proven results leading and motivating a team

of technical experts to achieve high

productivity and successful task delivery.

Strong negotiation and contract

management skills.

High level project management skills.

Applicants will be required to undergo pre-employment checks including but not limited to a Police

Records Check and Working with Children Check.

Pre-Employment Checks

Key Selection Criteria

Selection will be based on the following key selection criteria; however reference will also be

made to other listed skills, knowledge and attributes as required in the position description.

A tertiary qualification in Information

Services or related discipline.

Strong leadership skills with demonstrated

ability to lead and develop people.

Proven experience in the development of

tender specifications and contract

management.

High level of project management

experience.

Performance Criteria

Performance criteria will be developed within the first three months of appointment, recorded and

reviewed in accordance with Council’s Performance Development Policy and Framework.