coordinaon manual - talabatstreet manual wla. index introducon wla – operators • what is wla?...
TRANSCRIPT
Coordina(onManualWLA
IndexIntroduc*on
WLA–Operators
• WhatisWLA?
• Requirements
• HowtouseWLA?
• Func*onsofWLA
– OrderReceiving
– TrackOrder
– ManagingRestaurant/BranchStatus
– SearchOrders
• DailyOpera*onwithTalabat
• CustomerInvoices/Receipts
• RestaurantLiabili*es
• TalabatContactInforma*on 2
Index
WLA–Admin• Func*onsofWLA–Admin
• ManageRestaurant
• ManageMenu
– Hide&Unhideitems
– ChangePrices
• ViewCoverageAreas
• Repor*ng
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Introduction
WhatisTalabat.com? Talabat.com is an online delivery serviceproviderthatoperatesinKuwaitandotherGCCcountries.
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WLA–Operators
WhatisWebLinkApplica(on(WLA)? WebLinkApplica*on(WLA)isawebpagethatenableyourrestauranttoreceiveordersandmodifyyourrestaurantstatusalongwithmanyotheraddi*onal features.
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Requirements
Whataretherequirements? TheonlyrequirementsneededtousetheWLA,areastandardPC/laptopandastableconnectiontotheinternet.
OurWLAworkswithallthefamousbrowserssuchasInternetExplores,GoogleChrome,FirefoxandSafari.
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HowtouseWLA?
*Eachrestaurantorbranchwillbegivenauniqueandconfiden*allogindetailsspecifiedtothem,whichgivesthemtheaccesstologinanduseWLA.
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Func(onsofWLA–OrderReceiving
OrderReceiving:• Onceanorderisreceivedthroughthesystem,theWLAwillring
automa*cally.• WLAwillrefreshesevery30secondstosearchforanewordersand t o
r em i nd s theoperatoraboutthepresentordersthathavenotbeenAcceptedorDeclined.
• OncetheorderisAcceptedorDeclined,theoperatorhastonotetheordereitherbyprin*ngitorbypunchingitdirectlytotheirPOSsystem(Note:Allreceiptsshouldmatchtalabatorderinvoices).
• TotalnumberofRestaurantsarecurrentlyBusywillbedisplayed.
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NewOrderSec(ons
2
1
3
1Pagewillberefreshedautoma*callyaderevery30secondsorbytheAdminwhocanmanuallyrefreshthepagebyclickingtheRefreshBueon.
WLALandingPage
2LatestorderswillbedisplayedatthetopandthedefaultorderstatuswillbeNew.StatusoftheorderwillbechangedasOpened,ader
clickingtheViewbueon.
3OnclickingViewbueon,orderdetailswillbedisplayedinpopup.RestaurantagentshouldselectAccept/DeclinetheOrderfromthepopup.
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NewOrderSec(ons
1 2 3 4 5 6 7 8 9 10 11
1Latestordernumberwillbedisplayedatthetop.
2Nameofthecustomerwhoordered.
3CustomerMobilenumber.
4Nameoftherestaurant,whichcustomerordered.
5Towhichareatheorderhasbeenplaced.
6BranchnameoftheRestaurantwillbedisplayed.
7Timeoforderplacedbythecustomer.
8PaymentMethodfororderlikeCash,KNET,Creditcard,TalabatCreditandBahrainBenefit.
9Totalamountoforder.
10FromwhichWebsiteorMobileApps,theorderhasbeenplace.Ex:TalabatorFOC(Foodonclick).
11StatusoftheOrder,NeworOpened.
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OrderReceiving
OrderDetailsOnclickingViewbueoninstatuscolumn,fullorderinforma*onwillbedisplayedinpopup.
1
Showsthedetailsofthecustomerwhoordered
Showsthedeliverydetailsaddressofthecustomer
ShowstheorderedItemsandthetotalamountoftheorder
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OrderReceiving
1RestaurantagentcanAcceptandDeclineordersbyselec*ngtheop*ons.
Accept–Op(on1
WhenrestaurantagentclicksAcceptbueon,apopupwillbedisplayedforconfirma*on.OnclickingOK,orderwill
bemovedtothePunchedOrderssec*on.
Accept–Op(on2
WhenrestaurantagentclicksAcceptbueon,adropdownwillbedisplayedtochoosetherestaurantbranchforwhichthe
orderisaccepted.Thisop*onwillbeforspecificrestaurants.OnclickingOKorderwillbemovedtothePunchedOrders
sec*on.
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OrderReceiving
AderAccep*ngofOrderAderacceptancetheorder,amessagewillbedisplayedasshownbelowingreencolor.
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OrderReceiving
Decline
WhenrestaurantagentclicksDecline,listofreasonfordecliningtheorderwillbedisplayedinthedropdown.
PleasenotethattheagentshouldselectavalidreasonfordecliningtheorderandclickontheOKbueon.On
clickingOKorderwillbemovedtothePunchedOrderssec*on.
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OrderReceiving
AderDecliningtheOrderAderdecliningtheorder,messagewillbedisplayedwiththereasonofdecliningasshownbelowingreencolor.
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OrderReceiving
PrinttheOrderAgentcanprintouttheAcceptedandDeclinedOrders,byclickingthePrintBueon
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PunchedOrderSec(on
AllAcceptedandDeclinedorderwillbedisplayedinthePunchedorders.Last50Punchedorderwillbedisplayedandthelatest
willbeatthetop.
1
3
2StatusoftheOrderwillbedisplayedasDeclined,fortheordersthatareunabletobedeliveredtocustomers
1StatusoftheOrderwillbedisplayedasAccepted,fortheordersthatareprocessedtodelivery
2
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OrderReceiving
3OnclickingViewBueon,OrderdetailswillbedisplayedinthepopupwithAcceptedorDeclinedmessageashighlightedin
thebelowimage.
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SearchOrders
1 2 3 4 5 6 7 8
1AgentcansearchordersbyOrderID.EnterOrderIDandclickSearch,Orderdetailswillbedisplayedlikeintheredhighlighted
area;iftheorderexists.
2Agentcanviewthesourceoforderscreated,byTalabatorFOC.SelecttheSourceop*onsandclickSearch,Orderdetailswillbe
displayedlikeintheredhighlightedarea;iftheorderexists.Thisop*onwillbeavailableforspecificrestaurants.
3AgentcansearchordersbyPhoneNo.EnterPhoneNo.andclickSearch,Orderdetailswillbedisplayedlikeintheredhighlighted
area;iftheorderexists.
4AgentcansearchordersbyMobileNo.EnterMobileNo.andclickSearch,Orderdetailswillbedisplayedlikeinthered
highlightedarea;iftheorderexists.
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SearchOrders
5Agentcansearchordersbybranch,ifrestauranthasbranches.SelectBranchNameandclickSearch,Orderdetailswillbe
displayedlikeintheredhighlightedarea;AgentselectsallbranchesandclicksSearch,Allorderswillbedisplayedandlatest
orderwillbeattop.6Agentcansearchorderbyspecificdate.SelectdateandclickSearch,Orderdetailswillbedisplayedlikeintheredhighlighted
area.
7AgentcansearchordersbyStatus.ListofAcceptedorderwillbedisplayed,whenagentselectsAcceptedandClickonSearch.
ListofDeclinedorderwillbedisplayed,whenagentselectsDeclinedandClickonSearch.AllOrderdetailswillbedisplayedlike
intheredhighlightedarea.
8AgentneedstoclickonSearchbueon,togettheresultsforthevarioustypesofsearchmen*onedabove.
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SearchOrders
1 2
1OnclickingViewbueoninOrderDetailscolumn,Orderdetailswillbedisplayedinpopupwithorderstatusmessage.
2OnclickingViewbueoninTrackOrdercolumn.Displaysthedetailsoftheresponsegivenbytherestaurantagentinapopup.
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ManagingRestaurant/BranchStatus
RestaurantAgentcanviewandchangethestatusoftherestaurantbranches.OnclickingtheBusyRestaurantbueon,agentcan
changethestatusofrestaurantfromOpentoBusyandBusytoOpen.
1
1DisplaysthetotalnumberofBusyrestaurantcurrently.
Inanyrestaurantopera*onalday,therecouldbesomecircumstancesthatpreventsthemfromtakingorderssuchasthe
deliverydrivershaven’treturned,fullcapacitydinein,bigcateringorders,electricityfailureetc..Inthesecasesyoucanchange
yourstatusontalabatto“Busy”.
IntheBusyModeyourrestaurantwillnotreceiveanyordersfromourcustomers.Asthisdisablethecustomerstoplacean
ordertoyour restaurant.
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ManagingRestaurant/BranchStatus
1 2 3
OnclickingtheBusyRestaurantbueon,currentrestaurantbranchstatuswillbedisplayedinpopup.Agentcanchangethestatusof
therestaurantfromOpentoBusyandBusytoOpen.
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ManagingRestaurant/BranchStatus
1ShowsthenameoftheRestaurants.
2Showsthebranchnameofthespecificrestaurant.
3Showsthecurrentstatusoftherestaurants
4OnclickingtheEditIcon,agentcanchangethestatusoftherestaurantbranchfromOpentoBusyandBusytoOpen.
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ManagingRestaurant/BranchStatus
ChangingRestaurantBranchStatusfromOpentoBusy
1
2
3
4
1ShowstheBusystatusselectedbytheagent.
2Agentshouldselecta*meperiodforhowlongtherestaurantstatuswillbeBusy.
3AgentshouldselectthereasonforchangingthestatusfromOpentoBusy.
4Onselec*ngtheRighticon,thestatuswillbesaved.
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5Onselec*ngtheWrongicon,thecurrentstatusoftherestaurantwillremain.
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ManagingRestaurant/BranchStatus
A^erChangingstatustoBusystatus
1
2
1TimePeriodselectedbytherestaurantagent.
2Showsautomated*meofopeningrestaurant.
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ManagingRestaurant/BranchStatus
ChangingRestaurantBranchStatusfromBusytoOpen
1
3
1ShowstheOpenstatusselectedbytheagent.
3Onselec*ngtheRighticon,thestatuswillbesaved.
2Onselec*ngtheWrongicon,thecurrentstatusoftherestaurantwillremain.
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DailyOpera(onwithTalabat
Whencantherestaurantcallthecustomer?• Ifanitemismissingfromtherestaurant,(e.g.restaurantisoutofchicken
sandwiches)youcancallthecustomerandaskiftheywanttoreplacetheitem.Ifthecustomerdoesn’twishtoreplaceandaskstocanceltheorder,pleaseupdatetalabatopera*onsaboutit.
• Iftheorderisgoingtotakemorethanthedeliverypromised*me,youcancallthecustomersandupdatethemwiththeapproximate*metheorderwillbedelivered.
• Iftheaddressofthecustomerwasnotclear,youcancallthecustomertoaskforextradirec*onsorlandmarks.
• Ifthespecialrequestswerenotclear.• Ifthespecialrequestswillcostthecustomermoremoney,pleasecallthe
customerandinformhimwiththeextrachargesaddedtothespecialrequest(e.g.customerrequestsforextracheesewhichcostKD0.300)
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DailyOpera(onwithTalabat
Howtopreventcustomerdissa(sfac(on?• Bydeliveringtheorderson*me• Upda*ngyourmenuonaregularbasisonourwebsite• CallthecustomerimmediatelyuponTalabatrequest• Donotcallcustomersunlessit’snecessary• Ifyoufindthattheitemsthatarelistedintalabatarenotavailableoroutof
stock,pleaseinformyourmanagertohideitfromtheadminorsendusanemailoncoordina([email protected]
• Ifyoufindthattheitemsthatarelistedintalabatdonothavethecorrectpricespleaseinformyourmanagertochangethepricesfromtheadminorsendusanemailoncoordina([email protected]
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CustomerInvoices/Receipts
• YourTalabatprofileshouldbeareplicaofyourRestaurant.AllchargeslikeMenuPrices,MinimumCharges,DeliveryChargeorFreeDeliveryshouldmatchyourestaurantcharges.Alsotheinvoicesorreceiptsgiventothecustomershouldcontainthesamecharges.
Thebelowillustra*onwillguideyouonhowyourinvoicesaretobefortalabatorders.
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CustomerInvoices/Receipts
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CustomerInvoices/Receipts
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RestaurantLiabili(es
Talabat.comwillnotbeliableforsuccessfullyroutedordersinthefollowing cases: • OrdersthatarecancelledbythecustomerduetoLatedelivery• OrdersthatarecancelledbythecustomerduetoPrice differences• Ordersthatarecancelledbythecustomerduetounavailable items• Oranyreasonwithinthecontroloftherestaurant Therefore,restaurantsareliabletopayfullchargesowedtoTalabat.comincaseofthesemen*onedincidentstakesplace.
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TalabatContactInforma(on
Youcanreachusonthebelowdetails: Opera(onsDepartment:(QueriesregardingOrder,Customers,Restaurantstatus etc…)Telephone:+96522276000/22276058Email:[email protected]
Coordina(onDepartment:(queriesregardingRestaurantMenu,CoverageAreas etc…)Telephone:+96522276080Email:Coordina*[email protected]
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WLA–Admin
Func(onsofWLA-Admin
WLA–Adminhasalltheprimaryfunc*onsoftheWLA–Operatorplusit hasthefollowingfeatures
1. Managemenua. Hide&Unhideitemsb. ChangePrices
2. ViewCoverageAreas
3. Repor*ng
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ManageRestaurant
ClickonManagerestaurants
Anewpagewillopenshowingyourrestaurantdetails
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ManageMenu
ClickonDeliveryMenu
a. Hide&Unhideitemsb. ChangePrices
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Func(onsofWLA-Admin
ClickonFullMenuEditor
1. Managemenua. Hide&Unhideitemsb. ChangePrices
ClickonFullMenu,toviewthefullmenu
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HideMenuItems-Selecttheitemthatyouwanttohidefromyourmenu
Selecttheitem
SelectHidefromBulkAc(on
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Hide/UnhideMenuItemTheSelecteditemwillbehidden
b.UnhideMenuItem:SelecttheitemthatyouwanttounhidefromyourmenuSelecttheitem
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ClickonUnhide
TheSelecteditemwillbeunhidden
UnhideMenuItem
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ChangePrices1.Selecttheitemthatyouwanttochangethe priceof
Selecttheitem
Typethenewpriceoftheitem
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1. ChangePrices:Selecttheitemthatyouwanttochangethe price
SelectBulkUpdate
Priceoftheselecteditemwillbechanged
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ChangePrices
ViewCoverageAreas
YoucanviewalltheareasthatyourrestaurantiscurrentlycoveringthroughTalabat
ClickonCoverageAreasReport
YoucanalsoexportthisreporttoyourPCbyclickingonExporttoWord
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3.
ClickonReports
Selectthedesireddates
Reporting
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Selectthedesiredreport&thenClickSubmitandyourreportwillbeshown
Reporting
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