conversion design: maximizing your site's roi
DESCRIPTION
Tim Ash, a landing page optimization guru, likens many website owners to parents: they’ll never admit that their baby (their website) is ugly. Often times it takes letting go of ego and accepting the brutal, data driven reality that while a site may be aesthetically pleasing, it can also be useless and produce little to no ROI. Regardless of whether you are the proud owner of an ugly baby or you are building your site from scratch, conversion design is critical to strategically tying your site to your over-arching business goals.By moving through this six step process, you can remove the guesswork from website creation and optimization and create common ground for your team (web designer, web developer, and site stakeholders):1) Personas 2) Plausible User Case Scenarios 3) Information Architecture (Sitemap) 4) Wireframes 5) Design 6) Development In this webinar we will focus on the first four steps and their impact on creating a ROI-focused common ground for all involved in the site creation process.=TRANSCRIPT
Make me a money tree
Make me a
Make me
Make me a money tree.
It is possible.
Do you own an ugly baby?
attachment
Symptoms
low conversion ratesattachment
Symptoms
$$$$$$$$$
$$$$$$$$$
It works pretty good, don’t it?
Conversion DesignMaximizing Your Site’s ROI
Conversion
Why does your site exist?
Conversion
purchase
Conversion
purchaseform fill
Conversion
purchaseform fill
download
Conversion
purchaseform fill
downloadphone call
options are endless…
Conversion
purchaseform fill
downloadphone call
…
Conversion Design
Conversion Rate = ROI
Website A Website BVisits
Order ValueConversion Rate
Per Visit ValueRevenue
100,000$75
1.0%$0.75
$75,000
100,000$75
1.9%$1.43
$142,500
Global Average
2% to 3%
Fashion and Apparel 1.7%
Vertical Averages
Fashion and Apparel 1.7%Electronics .8%
Vertical Averages
Fashion and Apparel 1.7%Electronics .8%
Software 2.1%
Vertical Averages
Fashion and Apparel 1.7%Electronics .8%
Software 2.1%Outdoor and Sports 2.3%
Vertical Averages
Strategy before tactics.
ersona
ersona
Name
ersona
Name
Pithy Description
ersona
Name
Pithy Description Needs and Performance
ersona
Name
Pithy Description Needs and Performance
Demographics
ersona
Name
Pithy Description Needs and Performance
Applied Psychographics
Demographics
ersona
brain
heart
hands
feet
ersona
www.eboostconsulting.com/marketing-personas
ersona
ucs
lausible User Case Scenarios
lausible User Case Scenarios
NeedsWantsDemands
lausible User Case Scenarios
NeedsWantsDemands
lausible User Case Scenarios
NeedsWantsDemands
Choices,Instant Gratification
Flexibility
A Deal
lausible User Case Scenarios
lausible User Case Scenarios
- Google User- Needs choices, instant gratification- Wants flexibility- Demands a deal
lausible User Case Scenarios
- Google User- Needs choices, instant gratification- Wants flexibility- Demands a deal
lausible User Case Scenarios
Search Engine User
- Google User- Needs choices, instant gratification- Wants flexibility- Demands a deal
lausible User Case Scenarios
ThriftySearch Engine User
- Google User- Needs choices, instant gratification- Wants flexibility- Demands a deal
lausible User Case Scenarios
Thrifty QuickSearch Engine User
- Google User- Needs choices, instant gratification- Wants flexibility- Demands a deal
lausible User Case Scenarios
Thrifty QuickSearch Engine User
Flexibility
- Google User- Needs choices, instant gratification- Wants flexibility- Demands a deal
lausible User Case Scenarios
Thrifty
Flexibility
QuickSearch Engine User
Conversion!
- Google User- Needs choices, instant gratification- Wants flexibility- Demands a deal
lausible User Case Scenarios
- Google User- Needs choices, instant gratification- Wants flexibility- Demands a deal
ucs
ersona
Objectives aligned.
Designer
Aesthetics
Developer
usabilitycode tidiness
Business Owner
costbrand
Stakeholders, Managers, Employees, etc.
ucs
ersona
???
ireframes
ireframes
ireframes
ireframes B WColor Contrast
ireframes
B W
B Wvs.
Size
ireframes
B WBW
Positioning
Key Tools
sizecolor contrast
positioning
Strategy before tactics.
ucs
ersona
ireframes
Design and Development
Wrap Up.
ersona
ucs
ireframes
Site that converts.
Where to start?
At the beginning.
Small changes.
Big impact.
Conversion DesignMaximizing Your Site’s ROI