Control Phase

Part of the Report Out for Completed Projects

Lean Government Initiative

Benefits of Improvement

• Summary of improvement to date– What did we measure, – How does the change create value

• Customer satisfaction, • Employee satisfaction• Saves overall time,• Saves money• Improves morale.

• If you have not had an implementation cycle, discuss what the team believes will be achieved in the next cycle (30 to 60 days)

2

Next 60 Days Action Plan (version a: you have made some changes, but do not have enough data to call it complete)

• Identify the Action Steps with target dates– Intent is to identify action steps to establish that

the actions improved the process, and – To be able to submit a complete project status

report (version b)

3

Report Out Summary

• What improvements did you achieve• How are you going to ensure that the

improved conditions will be maintained (control plan)– What metric will be measured– Who (the process owner should be defined)– Frequency of review/reporting– Executive Sponsor that will monitor the process

4

Next Project

• Provide recommendations of what:– Metric should be improved ( reduced defects, cost, time)

in the studied process– Where can this PI be replicated– What is the next problem that the team feels is a priority• What area has the most issues/defects?• Receives the most customer complaints?• Seems too slow?• Frustrates the team?• Where is the money?

• Are there any key learning's to pass onto others?5