Control of Customer Property - OP-85-03 Rev NC

Control of Customer Property: OP-85-03 Rev NC Effective Date: Andrew Adams, QA Manager on 12-6-17 Management Approval by Craig O. Garneau, President on 12-6-17

Printed copies of this document are for information purposes only and are uncontrolled. Printed copies are not valid after the date of printing.

Control of Customer Property

1. PURPOSE

To provide a consistent process to identify, verify, protect, and safeguard customer property

maintained at Quality Name Plate.

2. RESPONSIBILITY

The table below identifies QNP personnel and their responsibility relating to this procedure:

Person Responsibility

Receiving Personnel

Receives, inspects and verifies customer supplied product upon delivery.

Identifies customer property with required information.

Places customer property in designated areas.

Customer Service Personnel

Receives customer supplied/owned reference material

Identifies and attaches customer owned reference material to the appropriate Customer Purchase Order or Shop Order

Advises the customer of damage, deterioration or otherwise unfit condition of customer property

Department Supervisor

Establishes storage areas designed to safeguard customer property against damage and/or deterioration while at QNP.

Advises the customer of damage, deterioration or otherwise unfit condition of customer property

Control of Customer Property - OP-85-03 Rev NC

Engineering Personnel

Identifies customer property on shop order.

Arranges for return of customer owned reference material.

Production Personnel Tracks customer property with shop order.

3. APPLICABLE FORMS OR REFERENCES

The table below identifies the code number and title of documents and references applicable to this

procedure;

Form/Reference Number Title

AS9100 Quality Management Systems - Requirements for Aviation, Space and Defense Organizations

OP-75-01 Control of Documented Information

OP-81-01 Quality Planning

OP-84-02 Verification of Purchased Product

FM-81-01 QNP Shop Order

FM-85-03 Customer Supplied Product Label

FM-85-04 Customer Supplied Property Loss/Damage Report

Control of Customer Property - OP-85-03 Rev NC

4. General Policies

4.1. Customer property maintained at QNP is classified into 3 groups:

Tooling, which includes Production Dies and Machinery.

Substrates and Materials, which include ruler clips, card stock, sealing plastic,

barcode labels, and bank stock.

Reference Materials, which include films, product samples, digital media, artwork,

and color samples.

4.2. Customer Supplied Product is received, stored and used in a manner similar to product

owned by Quality Name Plate.

4.3. When appropriate, Customer Supplied substrates and materials are identified by FM-85-

03, Customer Supplied Product Label.

4.4. Segregated areas designated for customer supplied substrates and materials are to

safeguard the product from damage, deterioration, and unintentional use.

4.5. Customer supplied reference materials that the customer does not wish to have returned

is controlled according to OP-75-01 Control of Documented Information - Policy 8 Control

of Customer Supplied Information.

4.6. Should any customer supplied product become lost, damaged, or otherwise unsuitable for

use, the product's disposition shall be reported to the customer within 2 working days by

QNP Customer Service Personnel. A record of the loss/damage shall be recorded on FM-

85-04 Customer Supplied Property Loss/Damage Report. This form is available through

QNP’s FileMaker network in the “Cust_Sup_Prod” database.

5. Receipt and Control of Customer Property.

Use the steps in the table below to receive and control customer supplied materials and supplies.

Step Action Person(s) Responsible

1.

Shipment is received and inspected per OP-84-02, Verification of Purchased Product and is identified as Customer Supplied Material. Note: any damage to product found upon receipt is to be processed per OP-84-02 AND Policy 4.6 of this procedure.

Receiving Personnel

2.

Attach a completed Customer Supplied Product Label, FM-85-03, to each container in the shipment as appropriate.

Receiving Personnel

Control of Customer Property - OP-85-03 Rev NC

3.

Place the product in the designated customer supplied product holding area.

Receiving Personnel

5. Control of Customer Supplied Reference Material.

Use the steps in the table below to control customer supplied films, product samples, electronic

media, artwork and color samples.

Step Action Person(s) Responsible

1.

Customer supplied reference material that the customer wants returned is received. The customer supplied material is matched to its related purchase order, quote and/or shop order.

Customer Service Personnel

2.

Mark the customer supplied reference material in an appropriate manner with:

"To Be Returned" or as appropriate

Customer Name

Shop Order Number or other indicator

Use FM-85-03, Customer Property Label, as appropriate

Engineering Personnel

3.

Indicate on the Shop Order, FM-81-01, that the customer supplied reference material is to be returned. This information should be marked so that it will come to the attention of Shipping Personnel upon shipment of the related order. Reference: OP-81-01, Quality Planning

Engineering Personnel

Upon shipment of the order, contact Engineering Department to return reference material if necessary.

Shipping Personnel

Return customer supplied reference material using an appropriate carrier.

Engineering Personnel or Shipping Personnel

Control of Customer Property - OP-85-03 Rev NC

Indicate on Shop Order, FM-81-01, that the reference material has been returned to the customer with:

"Customer Reference Material Returned" or as appropriate

Date shipped Name of Carrier Personnel Responsible

Engineering Personnel or Shipping Personnel

7. RECORDS/OBJECTIVE EVIDENCE

The retention duration for records referenced in this procedure are available on-line in the FM-75-01

Master Document List with Revision History.

Records are maintained in accordance with OP-75-01 Control of Documented Information.

8. REVISION HISTORY

Revision, approved date, effective date, and a document change summary for this document is

located on-line in the FM-75-01 Master Document List with Revision History.

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