customer support for control systems
DESCRIPTION
Customer Support for ControlTRANSCRIPT
POWERPWER/LEAF/CSTSPT11/eng/HYD/01.11/FR/7347 © ALSTOM 2011. All rights reserved. Information contained in this document is indicative only. No representa-tion or warranty is given or should be relied on that it is complete or correct or will apply to any particular project. This will depend on the technical and commercial circumstances. It is provided without liability and is subject to change without notice. Reproduction, use or disclosure to third parties without ALSTOM’s express written authority is strictly prohibited.
Your facility based on comprehensive experience
Alstom provides trustworthy and privileged assistance to our customers throughout the plant’s life cycle. It helps them in reaching operational and economic goals.
Alstom provides plant developers and owners with a comprehensive range of high performance, innovative and tailor-made electrical and control solutions for all fuel types, new power generation investments as well as retrofits, upgrades and migrations. Your power plant is equipped with Alstom control systems that need to be maintained or upgraded in order to meet your needs in the best possible conditions.These control systems are branded under the following names: “ALSTOM”, “ALSTHOM”, “CGEE ALSTHOM”, “ALSTHOM ATLANTIQUE”, “GEC ALSTHOM”, “European Gas Turbines”, “E.G.T.” or “CEGELEC”.
Our mission
Our mission is to extend the life cycle of hardware plat-forms. That is why we have created a specialised customer support department in charge of technical support. For many years, we have developed a complete offer of profes-sional services based upon our product portfolio:
•spare parts & repair parts with obsolescence manage-ment,
•site intervention,•helpdesk and hotline support,•custom-made training,•preventive & corrective maintenance,•system upgrade.
Tailor-made maintenance contracts
According to your maintenance policy, Alstom can offer you these spares and services «on request» or through a dedicated maintenance contract, detailing the content of the support performed and assuring you:
•privileged access to our services,•direct access to our experts,•preferential price lists,•all in the shortest possible time.
Moreover, in order to increase the operational life time of the installed system, such maintenance contracts can be proposed even beyond the first 10 years of your power plant operation.
POWER AUTOMATION AND CONTROLS
Customer Supportfor Control Systems
POWERPWER/LEAF/CSTSPT11/eng/HYD/01.11/FR/7347 © ALSTOM 2011. All rights reserved. Information contained in this document is indicative only. No representa-tion or warranty is given or should be relied on that it is complete or correct or will apply to any particular project. This will depend on the technical and commercial circumstances. It is provided without liability and is subject to change without notice. Reproduction, use or disclosure to third parties without ALSTOM’s express written authority is strictly prohibited.
POWER AUTOMATION AND CONTROLScustomer support
New Delhi (India)Global Centre of ExcellenceManufacturing
richmond (usA)Global Centre of Excellence
Manufacturing
massy (France)Headquarters
Global Centre of Excellence
shenzhen (china)Global Centre of Excellence
We are where our customers areThe Alstom power automation and controls business is led from Massy, France. Our Global Centres of Excellence are located in Massy (France – the lead centre), New Delhi (India), Richmond (USA) and Shenzhen (China). Further R&D facilities and service resources are spread around the world. Using common platforms for product development across all facilities promotes effective international collaboration. With the support of local service centres in 70 countries, Alstom can deliver timely and efficientpowersolutionsandservicesallovertheworld.
China+86 400 650 [email protected]
France +33 1 60 13 43 [email protected]
India+91 120 473 [email protected]
Malaysia+603 205 560 [email protected]
Poland +48 71 35 65 [email protected]
United Kingdom+19 129520 [email protected]
United States+1 804 [email protected]