contextconceptperspectives qa at university of lausanne developing a quality culture jacques...
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Context Concept Perspectives
QA at University of LausanneDeveloping a Quality culture
Jacques èsJjjJacques LANARES
Context Concept Perspectives
Quality at
• Context and Intentions
• UNIL Quality Concept
• Evaluation and Perspectives
Context Concept Perspectives
QualityCulture
QualityAssurance
Context Concept Perspectives
A bottom up project...
1994
1999-2000
Context Concept Perspectives
Quality Culture • Fitness for Purpose
• Responsibility
• Participation
• Reflexivity
• Balance between Autonomy and Accountability
Context Concept Perspectives
Fitness for Purpose
• 4 Basic questions
• Follow up of Action plans
Context Concept Perspectives
To try to avoid paternalism
•Involving Faculty in definition of priorities
•Constructive feedback
Context Concept Perspectives
To Encourage Participation
• COVER
• Faculty’s Committees
Context Concept Perspectives
Balance between Autonomy & Accountability
Transparency
Confidentiality
Uniformity
Specificity
Auto-gestion
Autority
Documentation
Bureaucracy
Context Concept Perspectives
A process to regulate « tensions »
Teacher’s priorities
Student’s Needs
Expectationsprofessional
fields
Context Concept Perspectives
A process to regulate « tensions »
Teacher’s priorities
Student’s Needs
Expectationsprofessional
fields
TeachingEvaluation
InvestigationsProfessionalBodies
investigationsprevious students
Context Concept Perspectives
Quality at
• Context and Intentions
• UNIL Quality Concept
• Evaluation and Perspectives
Context Concept Perspectives
Quality at
• A committee to implement : Cover
• Self evaluation of faculties / 4ans
• Self evaluation report
• External point of view : Experts
• Articulation with global strategy
Document a reflexive process
Context Concept Perspectives
COVER • Develop and rules the process
• 23 members
Professors
Intermediate teachers (MER, assistants)
Students
PAT
Vice Rector
Context Concept Perspectives
Transversaldimensions
Teachingdimensions
ReflexiveCanvas
Individualteachings
Pedagogy
Support To students
Programs et curricula
Logistique Human
Resources
Researchdimensions
OrganisationOf research
Communication & valorisation
Of results
Research collaboration
Context Concept Perspectives
“Individual teachings”• Objectives and priorities of teaching
• Teaching methods
• Evaluation of teaching
• Assessment of students
• Integration of research in teaching
Context Concept Perspectives
4 Levels - 4 questions• What are the objectives in the dimension?
• How do you know where you are ?
• What are the results ?
• What are the next steps to improve ?
Context Concept Perspectives
Report• Profile of the faculty• Answers to questions• Synthesis• Action plan
Context Concept Perspectives
Expert’s profile• Experience of governance
• Experience of evaluation
• Knowledge Swiss HE system
• Knowledge of the domain
Context Concept Perspectives
Expert’s role : meta-evaluation• “Plausibility” of the report
• Main questions addressed
• Coherence of Action Plan
• Open suggestions
Context Concept Perspectives
I. SELF EVALUATION II. EXTERNAL EXPERTISE III. FOLLOW UP
Dean Experts Dean Direction Dean
Validation of reports
and action plan
Action Plan
(finalised)
.
COVER
Self evaluationReport
& action plan
Reaction on expertise
External evaluation
report(finalisé)
External evaluation
report (1 version)
Context Concept Perspectives
Quality at
• Context and Intentions
• UNIL Quality Concept
• Evaluation and Perspectives
Context Concept Perspectives
Feedback from faculties• Stimulate
global reflection, new discussions
• Helps to identify priorities & actions
• Difficult to get a large implication
• Requires a “significant” investment
Context Concept Perspectives
Global satisfaction AE
0% 25% 50% 75% 100%
OUIPlutot OuiPlutot NonNON
Context Concept Perspectives
Perspectives• Improve tools & guidelines
• Complete Evaluation of all faculties
• Introduce simplifications
• Re-enforce the culture
Context Concept Perspectives
“Pertinence is more importantthan conformity”