Consumer Rights & Responsibilities in Health Care-Unit 3

Adonis K. Lomibao, R.N.

Objectives

Spell & Define terms Explain the purpose of health care consumer rights Describe six items that are common to Residents'

Rights, the Patients' Bill of Rights, and the Clients' Rights in Home Care

List 3 specific rights from each of the three documents

Describe eight responsibilities of health care consumers

Consumer Rights

Rights to ensure patient's receive quality patient care Pts. Are informed of rights Staff are familiar with & protect these rights Resident's rights- before admitted into a SCF Patient's Bill of Rights-hospital Client's Rights-home

Rights

Treated in a respectful, dignified manner...privacy & confidentiality

Open & honest communication with caregivers Role in decision making for treatment choices & planning of

care

-Informed consent: permission for care or procedures Advised about advanced directives..(give instructions about

wished for treatment if terminally ill or unable to communicate.

Receive continuity of care Resource for resolving grievance

Responsibilities of Health Care Consumers

Consumer responsibilities:

-maintaining health care records

-communicating openly & honestly...health & family history

-providing info about immunizations & meds

-informing about possible problems following treatment

Responsibilities of Health Care Consumers Cont.

Learning how to manage their own health Asking for clarification if explanations or

instructions aren't understood Living a healthy lifestyle, avoid unnecessary risks of

illness or injury Accepting financial responsibility for payment of

health care

Resident's Rights

Free choice Freedom from abuse & restraints Right to privacy Right to confidentiality Right to accommodation of needs Voice grievances Right to organize & participate in family & resident

groups

Resident's Rights Cont..

Participate in social, religious, & community activities

Examine survey results & correction plans Manage personal funds Right to eligibility for medicare/caid funds Right to file complaints(abuse,neglect, property) Info about advocacy groups Immediate/unlimited access to family/relatives

Residency Rights cont.

Share a room with a spouse Work or not work in facility if medically appropriate Right to remain in facility except for certain

circumstances Use personal possessions Right to notification of change in condition

The Patient's Bill of Rights

Considerate & respectful care Relevant, current, understandable info about

diagnosis, treatment, & prognosis

-info related to procedures/treatments

-know identity & qualifications of caregivers Make decisions about plan of care or refuse Advanced directive Consideration of privacy

Patient's Bill of Rights Cont.

Confidentiality of records & communications Review records pertaining to medical care Reasonable response to pt. Request for appropriate

& medically indicated care & services Ask & be informed of business relationships among

hospital,educational institutions, other healthcare providers

Pts. Bill of Rights

Consent or decline participate in research or studies Expect reasonable continuity of care Informed of hospital policies & practices related to

pt. Care, treatment, & responsibilities.

Client's Rights in Homecare

Dignity,consideration, respect Property treated with respect Timely response to request for service Informed of treatment, cost, and payment Informed of changes in care Care from professionally trained personnel

Client's Rights in Home Care

Participate in planning care Refuse treatment & be told of consequence Confidentiality of info Informed of anticipated termination of service Referred elsewhere if services denied due to

inability to pay Know how to make a complaint or recommend a

change in agency policies and services