consumer action: presentation skills & games. to gain knowledge or a skill they need. to...
TRANSCRIPT
Being Prepared to Succeed
Consumer Action: Presentation Skills & Games
Why Do Adults Learn?· To gain knowledge or a skill they need.· To better manage changes in their lives.· To keep up with changes in their environment.· To increase or maintain a sense of self-
esteem.
Consumer Action: Presentation Skills & Games
The VAK Model
• Visual: intake by seeing • Auditory: intake by hearing• Kinesthetic: intake by doing and
touching
Consumer Action: Presentation Skills & Games
Visual Learners
Consumer Action: Presentation Skills & Games
Auditory Learners
Consumer Action: Presentation Skills & Games
kinesthetic Learners
Consumer Action: Presentation Skills & Games
Adult learners need:I. To be respectedII. To see the usefulness of the learningIII. A safe learning environmentIV. To be engaged in their learningV. The learning to be relevant
Consumer Action: Presentation Skills & Games
Adult Learning Principles
Consumer Action: Presentation Skills & Games
ENGAGEMENT!
“If a learner is motivated, there is no stopping him or her”
-Will Wright
• Do I have enough time?• Does it fit in with training objectives?• Will it be fun and energizing?• Will participants feel uncomfortable?• Are the logistics easy to manage?
Consumer Action: Presentation Skills & Games
Selecting icebreakers
Consumer Action: Presentation Skills & Games
Why use games for training?
Why use an activity?
• Did it achieve the stated objectives?• Were the directions clear?• Did everyone have an opportunity to participate? • Would anything be done differently the next time?
Consumer Action: Presentation Skills & Game
Icebreaker, game or activity
a
ID Theft& ACCOUNT FRAUD
Welcome to
MoneyWI$E
A CONSUMER ACTION AND CAPITAL ONE PARTNERSHIP
Prevention& Cleanup
© 2012
What will you learn?
During this presentation you will learn:
• How ID theft and account fraud happen
• The effects of ID theft and account fraud
• How to avoid becoming a victim
MoneyWI$EA CONSUMER ACTION AND CAPITAL ONE PARTNERSHIP
What is ID theft and account fraud?
When someone steals another person’s personal information to commit fraud
MoneyWI$EA CONSUMER ACTION AND CAPITAL ONE PARTNERSHIP
Other types of ID theft
Medical ID theft
Theft of a child’s identity
MoneyWI$EA CONSUMER ACTION AND CAPITAL ONE PARTNERSHIP
MoneyWI$EA CONSUMER ACTION AND CAPITAL ONE PARTNERSHIP
Theft of a deceased person’s identity
MoneyWI$EA CONSUMER ACTION AND CAPITAL ONE PARTNERSHIP
Criminal ID theft
MoneyWI$EA CONSUMER ACTION AND CAPITAL ONE PARTNERSHIP
How do thieves get your information?
MoneyWI$EA CONSUMER ACTION AND CAPITAL ONE PARTNERSHIP
Data breach
The costs of identity theft
Average fraud amount per victim in 2010: $4,607
Estimated out-of-pocket cost for victims of ID theft in 2010: $631
Victims may spend more than 100 hours cleaning up a newly opened fraudulent account.
MoneyWI$EA CONSUMER ACTION AND CAPITAL ONE PARTNERSHIP
ID theft prevention
MoneyWI$EA CONSUMER ACTION AND CAPITAL ONE PARTNERSHIP
Medical Information Bureau (MIB)
MoneyWI$EA CONSUMER ACTION AND CAPITAL ONE PARTNERSHIP
Specialty reports
Specialty reports
Residential tenant reports
MoneyWI$EA CONSUMER ACTION AND CAPITAL ONE PARTNERSHIP
Check writing history reports
MoneyWI$EA CONSUMER ACTION AND CAPITAL ONE PARTNERSHIP
Employment data reports
The Work Number maintains information on approximately 25 million employees.
800-996-7566
www.theworknumber.com
MoneyWI$EA CONSUMER ACTION AND CAPITAL ONE PARTNERSHIP
Insurance claims reports
Informs insurers about claims you have made against your homeowners or automobile insurance policies
LexisNexis C.L.U.E.: 866-312-8076
Insurance Services Office (ISO) A-Plus: 800-627-3487 MoneyWI$E
A CONSUMER ACTION AND CAPITAL ONE PARTNERSHIP
Employment background check reports
LexisNexis Employment History Report
866-312-8075
personalreports.lexisnexis.com/employment_history_report.jsp
MoneyWI$EA CONSUMER ACTION AND CAPITAL ONE PARTNERSHIP
Internet safety
MoneyWI$EA CONSUMER ACTION AND CAPITAL ONE PARTNERSHIP
Active duty alert
MoneyWI$EA CONSUMER ACTION AND CAPITAL ONE PARTNERSHIP
Already an ID theft victim?
MoneyWI$EA CONSUMER ACTION AND CAPITAL ONE PARTNERSHIP
ID theft cleanup
File a police report.
Contact appropriate state and federal law enforcement agencies.
Complete a free ID theft affidavit from the FTC: www.ftc.gov/idtheft.
MoneyWI$EA CONSUMER ACTION AND CAPITAL ONE PARTNERSHIP
Fraud alerts
What is a fraud alert?
Credit bureaus will work with you to verify information and delete fraudulent data in reports.
Place a minor alert if you suspect your child’s identity has been stolen.
MoneyWI$EA CONSUMER ACTION AND CAPITAL ONE PARTNERSHIP
Freeze your credit
MoneyWI$EA CONSUMER ACTION AND CAPITAL ONE PARTNERSHIP
MoneyWI$EA CONSUMER ACTION AND CAPITAL ONE PARTNERSHIP
Shopping for ID theft services
MoneyWI$EA CONSUMER ACTION AND CAPITAL ONE PARTNERSHIP
Dealing with collection agencies
MoneyWI$EA CONSUMER ACTION AND CAPITAL ONE PARTNERSHIP
Non-profit resources
Consumer Action: www.consumer-action.org
Identity Theft Resource Center: www.idtheftcenter.org
National Fraud Information Center: www.fraud.org
MoneyWI$EA CONSUMER ACTION AND CAPITAL ONE PARTNERSHIP
Non-profit resources
Privacy Rights Clearinghouse: www.privacyrights.org
AARP: www.aarp.org/money/scams-fraud/
Nat’l Assoc. of Attorneys General (NAAG): www.naag.org
MoneyWI$EA CONSUMER ACTION AND CAPITAL ONE PARTNERSHIP
MoneyWI$E
A CONSUMER ACTION AND CAPITAL ONE PARTNERSHIP
Visit money-wise.orgfor additional information and to access free financial education
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