Conflicts as a tool of successful delivery

LVIV PM WEEKEND 2016

Agenda

Why conflicts influence delivery Conflicts management model on different team state Your role in the conflicts What you should never do

About

10 years in IT7 years on a management position5 years of Agile experience

Conflicts are like defects in Jira – bad that we havethem but good that we know them

What in the content of Delivery?

People

Tech

Time

Money

People

People leads the Technology, allocate budget and time

We can move forward while communicating

Conflict is a natural part of communications

Communications & Leadership

As a Leaders we are trying to decrease amount of communications and increase quality of them

What can make this influence to the quality of communications:- Domain knowledge- Members involvement- Leadership Experience- Conflicts

“For good ideas and true innovation, you need human interaction, conflict, argument, debate.”Margaret Heffernan

Conflict – emotional opposition of groups or individual members when everyone trying to get the opposite position. Negatively colored

Why we afraid of conflict

We use to know that conflict is the something bad. Social factor We believe we don’t need it Lack of Trust We don’t know if we can be heard We afraid to make the situation even worst

When will we have a conflict

Mostly when group knows each other Bipolar minds in group Fight for the leadership, Competition Difference in Personalities

Let’s see how we make a tool from conflict

Correct managing of conflicts and skills of creating “moderated conflicts” will give you the tool that can bring your team to Performing faster

You, as a good Leader, need to convert conflict to dispute

Forming

No Conflicts Poor discussions No Trust

You need Watch reaction Find active and inactive members Note Lead meetings Push discussion Try to suggest controversial ideas

Storming

People building groups and find with other group or individual

Conflicts between team members

Detachment as a result of personal conflict

You need Take a neutral position Push to provide facts Ensure that everyone was heard Direct the meeting One-to-one talks Compromises in conflicts Ensure people has no bad post-

conflict mood Post mortem

What is the benefit of conflicts

Cooling off Search for the truth Eliminating of weak sides of Team Transfer to dispute with facts Different thoughts Stabilization of relationship

Norming

Switch to Discussions and Dispute

Getting knowledge form conflicts

Conflicting with desire to find the solution

You need Felicitate Make a team Set goals Make post mortem as a standard

practice

Performing

Disputes & Discussions

You need Delegate Trust Lead and grow Leaders

Your role in a conflicts

“Sometimes you need conflict in order to come up with a solution. Through weakness, oftentimes, you can't make the right sort of settlement, so I'm aggressive, but I also get things done, and in the end, everybody likes me.”Donald Trump

What you should never do

Never Withdraw from the conflict. It will get back to you Leave conflict unresolved Think that you are right Don’t escalate the conflict by attacking and blaming Don’t try to pacify the other person

Call for dispute and live discussion

Start unpleasant conversations

Select hot but important topics

Ask for opinion of every member and show how it’s important

Do not be lazy to explain

Be able to hear the essence

Understand the topic and importance of conversation

Decide what needs to be the result

Define the arguments missed

Switch the focus to Team result

Be able to ask for opinion

You will always have someone who keep the distance

His opinion can be the most relevantHe can be non-formal leaderHe can be afraid of participation in dispute/conflict

Keep neutrality

You are facilitator, not the active participant

Don’t show the alignment to some groupAsk for facts, provide factsKeep track of conversation

Be able to stop when needed

You need to understand when the conflict not giving results

Postpone for the later to get back to the topic with factsAnalyze why the goal was not reachedBe ready for second round

Switch conflict to dispute

Operate with arguments and facts but not emotions

Provide factsUse Story telling

Post effect of conflicts

Involvement of your team into problem resolution process On the examples of successfully fixed conflicts your team will try

to fix future conflicts using cooperation not fighting Increase of quality of decisions cause your team members will

provide own opinion not the group one Better climate Increase the effectiveness of team

Thank you!