Kathryn HuthCOMM 115Spring 2012

Conflict Resolution Workshop

Cheer Coaches

• Leading your crowd.

• Supporting your school and team.

• Working together to create a squad.

• Supporting each other to advance in skills.

• Communicating to do the best you can.

• Performing to involve your crowd.

• Being yourself while doing what you love to do.

• Competing your squads talent to the best that is out there.

CHEERLEADING IS ALL ABOUT

Cheerleading can be all of those things unless…

CONFLICTgets in the way.

• A problematic situation with the following four unique characteristics.

1) the conflicting parties are interdependent.2) it is perceived that they seek incompatible goals.3) the perceived goals potentially affect the relationship.4) there is a sense of urgency about the need to resolve the difference.

-Managing Conflict through Communication

Ruth Anna Abigail. Dudley D. Cahn

Conflict is…

• The girls bickering over school drama.

• Complaining about material that they have to do.

• Captains not leading the squad.• Girls on the team to meet the

status quo.• Not knowing material for

performances.• Attitude.• Being a mean girl.• Being under the influence• The list can go on and on.

Conflicts that can occur within a squad

Your team is not affected by the conflict that occurs,

it is how you

MANAGEthe situation as a whole.

Different ways to manage

Conflict• Communication Options in

Conflict• S-TLC Approach• Recognizing Different Threats• Group Conflict• Creativity• Trust

Are four different ways of communicating toward others.

1) Nonassertive- avoid a conflict altogether, or accommodate.

2) Passive-aggressive- impose one’s will on others in a ‘nice way’ (ex. Backstabbing)

3) Assertive- ability to speak up for one’s interests in a way that does not interfere with someone else

4) Aggressive- ability to force one’s will

Conflict Communication Options…

We should speak to our students with an

ASSERTIVEvoice, to evoke any

dysfunctional communication,and to gain RESPECT.

The S-TLC Approach system is an acronym for Stop, Think, Listen, and Communication.

Step 1: Stop- When a conflict has arrived, start by saying “Stop!” Do not become angry, simply cool down and approach the girls appropriately.

Step 2: Think- Think before you approach the team. Think about the goals and desires of the team and go from there.

Step 3: Listen- Listen to each compelling argument and decide what assertive communication tactic that should be used. The ability to truly hear and catch the problem is key to solving it.

Step 4: Communicate- Once you have identified what the conflict is and who to resolve it, it becomes really important to stay calm and respond in a non-destructive way.

The S-TLC Approach

Fill out the

GOALS Workshe

et

The Threat of Power AbuseWithin a squad, there is always a captain that is chosen to lead the team. At times, captains can take advantage of their roll and abuse the power they have.

-Power Abuse: When the power one holds over another or agroup is threatening and harmful to anarising conflict.

When the captain is in the process of power abuse, threats can be made.

-Threats- Statements that link the other person’s noncompliance with negative outcomes

• Create a list of punishments

-run, sit-ups, cardio, parent

signatures, write an essay.• Bench during games• Take out of competition

routine• Take position away from

captain• Subtract points from

grade• Not allowed to participate

in bonding activities• Remove from squad

Managing Threats

• Instrumental/task conflict- This kind of conflict occurs when the captain

argues with the team and or coach on how to get the job

done.• Relationship Conflict- This conflict is mainly produced by stress from the team.

(ex,

competition approaching, performance at school, making

grades, etc.)• Identity Conflict- occurs when the team treats an individual contrary to the way

that

person sees him/her.• Process Conflict- this has to do with disagreements over the management style of

the

group.

Types of Group Conflict

Using Creativity tobring your team

TOGETHER

• You are more likely to have a positive outcome in a conflict when you approach it with creativity.

• The use of creative methods can bring laughter to the team.

• The team grasps a better understanding of why we should do one thing one way and another the other way.

• Creativity can ease a lot of tension between the girls, captain, and coach.

Why is creativity important?

Teach coaches oneway of

CREATIVLYshowing the team that it only takes ONE Teammate to

unnecessarily create Conflict.

1. Search for the threat2. Find the cause of the situation3. Evaluate the risks of the situation4. Apply intuition and emotion5. Take different perspectives6. Consider the time frame for making the decision

Remember, in order to solve your teams conflict

effectively, you must…

In order to solve the Problem

Trust Exercise