conflict!
DESCRIPTION
A very brief slide deck on the basics of conflict, with library-themed examples. Presented to Atlanta Emerging Librarians for the panel "You Got the Job – Now What? Rising to the Challenge in Your New Library Position"TRANSCRIPT
![Page 1: Conflict!](https://reader034.vdocuments.site/reader034/viewer/2022051609/5477ceb0b4af9f49308b47fb/html5/thumbnails/1.jpg)
Conflict!
You Got the Job – Now What? Rising to the Challenge in Your New Library Position
Atlanta Emerging Librarians2014-10-25
![Page 2: Conflict!](https://reader034.vdocuments.site/reader034/viewer/2022051609/5477ceb0b4af9f49308b47fb/html5/thumbnails/2.jpg)
Cliff’s to-do list for new library jobs
1. Make a 3-ring binder called “Promotion & Tenure ” where you keep record of every accomplishment and compliment. Update it (and your CV) on the first of every month.
2. Get an organizational system and stick with it. I recommend Getting Things Done, but use whatever helps you get tasks out of your mind and into a system.
3. Constantly work on improving your soft skills. People remember how you make them feel. Getting and keeping a job depends on human interaction.
4. Interview your colleagues. Everyone loves to talk about themselves – find out about work backgrounds, goals, career choices, professional philosophy, etc. Work-related talk reveals a lot.
5. Ask your boss, coworkers, and employees about their conflict styles – listen to what they say and then observe how they behave.
![Page 3: Conflict!](https://reader034.vdocuments.site/reader034/viewer/2022051609/5477ceb0b4af9f49308b47fb/html5/thumbnails/3.jpg)
“I should like to ask you to agree for the moment to think of conflict as neither good nor bad; to consider it without ethical prejudgment; to think of it not as warfare, but as the appearance of difference, difference of opinions, of interests. For that is what conflict means—difference. … As conflict is here in the world, as we cannot avoid it, we should, I think, use it. Instead of condemning it, we should set it to work for us.” – Mary Parker Follett, 1926
![Page 4: Conflict!](https://reader034.vdocuments.site/reader034/viewer/2022051609/5477ceb0b4af9f49308b47fb/html5/thumbnails/4.jpg)
Conflict is a central part of the human experience
https://www.flickr.com/photos/andrewbunday/2370697445/
![Page 5: Conflict!](https://reader034.vdocuments.site/reader034/viewer/2022051609/5477ceb0b4af9f49308b47fb/html5/thumbnails/5.jpg)
But we avoid it because sometimes it hurts
https://www.flickr.com/photos/francisco_osorio/6110603840/
![Page 6: Conflict!](https://reader034.vdocuments.site/reader034/viewer/2022051609/5477ceb0b4af9f49308b47fb/html5/thumbnails/6.jpg)
Types of Conflict
![Page 7: Conflict!](https://reader034.vdocuments.site/reader034/viewer/2022051609/5477ceb0b4af9f49308b47fb/html5/thumbnails/7.jpg)
Pseudoconflict
https://www.flickr.com/photos/soukup/5157560198/
![Page 8: Conflict!](https://reader034.vdocuments.site/reader034/viewer/2022051609/5477ceb0b4af9f49308b47fb/html5/thumbnails/8.jpg)
Simple Conflict
https://www.flickr.com/photos/kurt-b/12597412465/
![Page 9: Conflict!](https://reader034.vdocuments.site/reader034/viewer/2022051609/5477ceb0b4af9f49308b47fb/html5/thumbnails/9.jpg)
Ego Conflict
https://www.flickr.com/photos/90461913@N00/7053975627/
![Page 10: Conflict!](https://reader034.vdocuments.site/reader034/viewer/2022051609/5477ceb0b4af9f49308b47fb/html5/thumbnails/10.jpg)
Responses to Conflict
![Page 11: Conflict!](https://reader034.vdocuments.site/reader034/viewer/2022051609/5477ceb0b4af9f49308b47fb/html5/thumbnails/11.jpg)
Avoidance
https://www.flickr.com/photos/12023825@N04/2898021822/
![Page 12: Conflict!](https://reader034.vdocuments.site/reader034/viewer/2022051609/5477ceb0b4af9f49308b47fb/html5/thumbnails/12.jpg)
Domination/Competition
https://www.flickr.com/photos/instantvantage/6450325837/
![Page 13: Conflict!](https://reader034.vdocuments.site/reader034/viewer/2022051609/5477ceb0b4af9f49308b47fb/html5/thumbnails/13.jpg)
Accommodation
https://www.flickr.com/photos/120077902@N02/13236406853/
![Page 14: Conflict!](https://reader034.vdocuments.site/reader034/viewer/2022051609/5477ceb0b4af9f49308b47fb/html5/thumbnails/14.jpg)
Compromise
https://www.flickr.com/photos/95213174@N08/10329928973
![Page 15: Conflict!](https://reader034.vdocuments.site/reader034/viewer/2022051609/5477ceb0b4af9f49308b47fb/html5/thumbnails/15.jpg)
Consensus
![Page 16: Conflict!](https://reader034.vdocuments.site/reader034/viewer/2022051609/5477ceb0b4af9f49308b47fb/html5/thumbnails/16.jpg)
Scenario 1
• You’re the digitization librarian. The repository librarian asked for a faculty member’s article to be scanned, but is angry when the article is delivered as a plain PDF without optical character recognition.
• Who is in conflict?• What kind of conflict is it?• What response to the conflict would you choose?
![Page 17: Conflict!](https://reader034.vdocuments.site/reader034/viewer/2022051609/5477ceb0b4af9f49308b47fb/html5/thumbnails/17.jpg)
Scenario 2
• Your fellow reference librarian is having a rough week and responded curtly to a request from the department head for more information on a project. Later you hear the department head saying how surprised she was at the use of that tone with someone of her rank.
• Who is in conflict?• What kind of conflict is it?• What response to the conflict would you choose?
![Page 18: Conflict!](https://reader034.vdocuments.site/reader034/viewer/2022051609/5477ceb0b4af9f49308b47fb/html5/thumbnails/18.jpg)
Scenario 3
• You’re a metadata librarian working with a team of technology and reference librarians to update your cataloging procedures. The reference librarians want to keep geographic subdivisions, while the technology librarians want to get rid of geographic subdivisions.
• Who is in conflict?• What kind of conflict is it?• What response to the conflict would you choose?
![Page 19: Conflict!](https://reader034.vdocuments.site/reader034/viewer/2022051609/5477ceb0b4af9f49308b47fb/html5/thumbnails/19.jpg)
Practice!
https://www.flickr.com/photos/mdgovpics/13603486304/
![Page 20: Conflict!](https://reader034.vdocuments.site/reader034/viewer/2022051609/5477ceb0b4af9f49308b47fb/html5/thumbnails/20.jpg)
Suggested Readings• Allen, David. (2002). Getting Things Done: The Art
of Stress-Free Productivity.• Beebe, Steven A. & Masterson, John T. (2011).
Communicating in Small Groups: Principles and Practices. • Carnegie, Dale. (1998). How to Win Friends and
Influence People.• Crowley, Katherine, & Elster, Kathi. (2007) Working
With You is Killing Me: Freeing Yourself from Emotional Traps at Work.• Rahim, M. Afzalur. (2010). Managing Conflict in
Organizations.