CONFERENCE PROGRAM

APRIL 27-28, 2017HOTEL CHICAGO | CHICAGO, ILLINOIS

ABOUT THE ASSOCIATION OF REPRODUCTIVE MANAGERS (ARM)

The Association of Reproductive Managers (ARM), a Professional Group of the American Society for Reproductive Medicine (ASRM), is committed to advancing the art and science of fertility practice management through leadership, research, and education. ARM’s mission is to create a forum through which fertility program business managers and physicians can form nationwide interrelationships to keep abreast of critical fertility practice management issues; to provide educational programs designed to help advanced assisted reproductive technology (ART) programs improve the operations of their practices from both internal and external standpoints, including planning, marketing, and financial functions; to solve management problems, including the identification and correction of deficiencies; and to provide guidelines for enhancement of the organization’s capabilities.

For more information, visit www.asrm.org/ARM

ChairBrad Senstra, B.S., M.H.A.

Chair-ElectLindsay McBain, B.A.

Vice ChairLisa Duran, B.A.

Secretary/TreasurerSara Mooney

Board MemberColin Thomas, B.S., M.H.A.

ARM BOARD OF DIRECTORS

Association of REPRODUCTIVE MANAGERS

ra m

THURSDAY, APRIL 27

FRIDAY, APRIL 28

7:00-7:30 a.m. Registration

Supporter tables open

7:30-8:30 a.m. Breakfast

Lecture Subject: Cryopreserved Embryo Disposition Decisions: "What to do with all those frozen embryos?"

Speaker: Craig R Sweet, M.D.

8:30–9:30 a.m. The Role of an ART Attorney

Speaker: Heather Ross, J.D.

9:30-10:00 a.m. Break

Supporter tables open

10:00-11:00 a.m. What Our Patients Expect When They Are Not Expecting

Speakers: Barb Collura, M.A. and Lisa Duran, B.A.

11:00 a.m.–12:15 p.m. How to Use Your Staff to Attract and Retain Patients

Speaker: Griffin Jones and Sara Mooney

6:00-6:30 p.m. Onsite registration

6:30-8:30 p.m. Networking dinner and interactive discussion supported by Univfy Inc.

Roundtable discussions facilitated by ARM Board Members

PROGRAM SCHEDULE

12:15–1:30 p.m. Roundtable Lunch Sessions See roundtable topics below

1:30-2:30 p.m. The Embryology Lab and Beyond: Risk Management,

Mitigation, and StaffSpeaker: Benjamin Emery, M.Phil., T.S.

2:45–3:15 p.m.

Break Supporter tables open

3:15-4:15 p.m.

Patient Services Flow: The Financial Counselor/Front Desk Partnership

Speaker: Angela McCall, M.H.A. and Beth Hume

4:15 p.m. Meeting adjourned

Supporter tables open

FRIDAY, APRIL 28, continued

Roundtable 1: Finance CounselingModerator: Angela McCall

Roundtable 2: Clinical Staff BurnoutModerator: Lora Stamper

Roundtable 3: Patient ServiceModerator: Lisa Duran

Roundtable 4: Social Media and MobileModerator: Griffin Jones

Roundtable 5: Human ResourcesModerator: Sara Mooney

ROUNDTABLE SESSIONS BY DISCIPLINE