conference call with a client
DESCRIPTION
This presentation attempts to highlight how a conference call takes place in an IT company. Though it is an attempted rant, but this situation can be found in any big organization. I have experienced a part of it myself. Hope you like it. Cheers!TRANSCRIPT
CONFERENCE CALL WITH A CLIENT
Its 5 minutes to go for the conference call with the client…
The boss asks the team members to brief him about the
project details.
Someone utters some technical stuff and the boss starts
nodding his head forcefully.
That indicates that he didn't understand a word about
it.dam
n
Hello...
Hello...
The conference call begins…
The boss holds the microphone so close as if someone will steal it
away from him.
The boss holds the microphone so close as if someone will steal it
away from him.
The professional greetings are exchanged and the discussion @ the project begins.
Every time, the client speaks or asks a question, the boss tries to imitate his accent, but fails
miserably.
He then looks at the team members and in turn, they…
He then looks at the team members and in turn, they…
put their heads down in their notepads only to play
He then looks at the team members and in turn, they…
put their heads down in their notepads only to play
TIC TAC TOE!
The boss is relieved that nobody noticed the
embarrassing situation, but the truth is...
The boss is relieved that nobody noticed the
embarrassing situation, but the truth is...
…..
The boss is relieved that nobody noticed the
embarrassing situation, but the truth is...
…..
;-)
Client asks a technical question and the boss is completely lost!
For the first time, he leaves the microphone and looks around for someone to make an eye
contact with.
A poor QA engineer sitting next to the Senior Developer who is
sitting at an angle of approximately 26 degrees to
the boss commits the sin.
The boss assigns the technical question to that poor QA
engineer and feels emphatic to have dodged the question
himself.
After some more discussion for 37 minutes the client hangs up,
indicating the end of the conference call.
Now the boss suddenly attains lot of energy and confidence and starts talking bullshit @
some CC guidelines.
CC = Conference Call
He mentors on how 'The Team' (which excludes him) should improve their overall skills as
this will…
Increase Productivity
Increase Productivity
Benefit the company
Increase Productivity
Benefit the company
Establish better client relationship
Increase Productivity
Benefit the company
Establish better client relationshipEarn professional respect
Increase Productivity
Benefit the company
Establish better client relationshipEarn professional respectBlah Blah Blah…
Increase Productivity
and some more
Benefit the company
Establish better client relationshipEarn professional respectBlah Blah Blah…
Increase Productivity
and some more
Blah Blah Blah…
Benefit the company
Establish better client relationshipEarn professional respectBlah Blah Blah…
This session lasts for an hour with the boss discussing some
more vague points.
Finally, everyone comes out of the conference room with…
a severe headache!
a severe headache!
Everybody heads towards the cafeteria!
Everybody heads towards the cafeteria!
(except the boss)
Soon they feel normal after sipping some caffeine and discuss their interesting
Soon they feel normal after sipping some caffeine and discuss their interesting
CONFERENCE CALL WITH THE CLIENT
THE END
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