computing and it in the workplace (ct006-3-1-citw)
DESCRIPTION
Computing and IT in the Workplace (CT006-3-1-CITW) assignmentTRANSCRIPT
1
MARKING GRID
1. Assessment Criteria
2. (100%)
Marks
Allocated
Marks
Given
GROUP(70%)
a) Documentation Materials are presented professionally using correct grammar, punctuation spelling and length. Addressed report guidelines.
10
b) Coursework structuring Introduction
Main body
Conclusion/ Recommendation
10
c) Research & References Supporting research clearly explained and presented. Thoroughly lists references that are relevant to the topic.This includes proper use of citation and referencing; following the Harvard Referencing System for all facts and diagrams used and evidence of research and reading.
10
d) Argument Coherence Paragraphs are in a logical sequence to the whole and flows logically into the next.
15
e) Group Analysis Justifications and analysis
Current scenario
Functionality
Advantages & disadvantages
Impact of the technology
25
INDIVIDUAL(30%)
f) Individual Analysis The similarities and differences with the lectured covered in this module
15
S1 S2 S3
2
g) Original Ideas & Critical Thinking Clear evidence of original ideas and critical thinking.
10
h) Research & References Supporting research clearly explained and presented. Thoroughly lists references that are relevant to the topic
5
Total Group Mark 70Total Individual Mark 30TOTAL MARK 100
Student Name Topic Student ID MarkS1
CHANKALVIN
Chapter 9: Real Time Systems
TP030700
S2AU TZEJAY
Chapter 7: Mobile Technology TP030717
Student Allocation of Work SignaturesS1
CHANKALVIN
-Abstract-Introduction-Current Scenario-Impact of Technology-Chapter 9: Real Time Systems-Conclusion
S2
AU TZEJAY
-Functionality-Advantages-Disadvantages-Chapter 7: Mobile Technology-Recommendations/ proposals
3
1 ABSTRACT
This research target of this report is TGV Cinemas Sdn. Bhd. and is focused on the
online ticket purchasing system implemented by TGV Cinemas. The objective of this
report is to conduct a research in an area of computing and information technology
(CIT) in the workplace. This content that will be covered in this research includes the
current scenario of TGV Cinemas, its functionality, advantages, disadvantages, and
impact of the technology in the organization. Besides that, there are two lecture-based
research on the similarities and differences of the scenarios regarding the online ticket
purchasing system. This report also contains recommendations and proposals for
TGV Cinemas to overcome any computing and information technology problems that
is described in the scenarios in order for the to improve the quality of the services.
4
Table of Contents
MARKING GRID...................................................................................................................1
1 ABSTRACT....................................................................................................................3
2 INTRODUCTION..........................................................................................................5
3 CURRENT SCENARIO.................................................................................................7
4 FUNCTIONALITY........................................................................................................8
4.1 Main Functions of TGV online ticket purchasing service....................................9
4.1.1 Various Payment Methods...............................................................................9
4.1.2 Paperless ticketing............................................................................................9
4.1.3 Check movie status online................................................................................9
4.1.4 Check the latest Promos.................................................................................10
4.2 Procedures.............................................................................................................10
4.2.1 Purchasing Movie tickets through TGV’s website.........................................11
4.2.2 Purchasing movie tickets through TGV’s mobile application.......................16
5 ADVANTAGES............................................................................................................22
6 DISADVANTAGES......................................................................................................23
7 IMPACT OF THE TECHNOLOGY...........................................................................24
7.1 Higher Grossing Rate...........................................................................................24
7.2 Efficiency and Effectiveness.................................................................................24
7.3 Costs.......................................................................................................................25
7.4 Interaction with Customers..................................................................................25
8 Similarities and Differences.........................................................................................26
8.1 Real-Time Systems [CHAN KALVIN (TP030700)]...........................................26
8.1.1 Types of Real-Time Systems...........................................................................26
8.1.2 Similarities......................................................................................................27
8.1.3 Differences.....................................................................................................27
8.2 Mobile Computing [AU TZE JAY (TP030717)].................................................28
8.2.1 The Device Used for Mobile Computing........................................................29
8.2.2 Similarities......................................................................................................30
8.2.3 Differences.....................................................................................................30
9 RECOMMENDATIONS AND PROPOSALS............................................................31
10 CONCLUSION.........................................................................................................33
11 REFERENCES.........................................................................................................34
5
2 INTRODUCTION
This report is done to fulfil the assignment requirements of the Computing and IT
in the Workplace module. The objective of this report is to conduct a research on the
business functions and online ticket purchase system of TGV Cinemas and document
it in a detailed report. The two lectures topic chosen for the similarities and
differences in this report are Real-Time Systems and Mobile Computing.
TGV Cinemas (formerly known as Tanjong Golden Village Sdn. Bhd.) is the
second largest cinema chain in Malaysia after its main competitor, Golden Screen
Cinemas. Founded in 1995, TGV Cinemas is a private media and entertainment
company that provides cinema services. TGV Cinemas is a wholly-owned subsidiary
of Tanjong Public Limited Company, its parent company. The largest TGV cineplex
is located in Sunway Pyramid Shopping Centre with 12 screens and 2598 seats
(David, et al., 2013). TGV is the pioneer of the Malaysian cinema industry by being
the first cinema to introduce the multiplex concept, a movie theatre with a number of
halls and separate screens that offers movie patrons with a wide array of movies
within one location. TGV shows a combination of major studio content, independent
films, local Malaysian and other Asian feature films. TGV is also well-known for
being the first cinema in the country to offer the ‘Beanieplex’ seating concept, in
which the regular seats are replaced by bean bag cushions and can be found at
selected cinemas outlets namely TGV 1st Avenue, TGV 1 Utama, TGV Sunway
Pyramid, TGV Tebrau City, TGV Bukit Indah and TGV Gurney Paragon Mall. In the
year of 2010, TGV undertook a major transformation exercise to refurbish its aging
cinemas and as a result of that, it saw its new generation of multiplexes sporting a
fresh look and feel adopting a more welcoming, vibrant and contemporary ambience
(TGV Cinemas , n.d.) In order to provide an enjoyable cinematic experience, TGV
cinemas has also went 100% digital in the broadcast of their films. Therefore, TGV
Cinemas can now display high-definition content in superior quality. Today, TGV
Cinemas owns and operates 20 premier multiplexes located in major shopping centres
in Kuala Lumpur, Selangor, Seremban, Ipoh, Penang, Johor Bahru and Terengganu
with a total of over 165 screens and more than 31,000 seats (TGV Cinemas , n.d.).
Besides that, TGV offer customers an online ticket purchasing service. TGV’s
online ticket purchasing system provides movie patrons an alternative and more
6
convenient movie ticket purchasing system to complement the physical ticket
purchasing procedure. This online ticket purchasing system is TGV’s electronic
ticketing service which enables movie patrons to virtually purchase TGV movie
tickets from their selected TGV cinema location utilizing internet connection without
the need to go to a physical ticketing counter at TGV’s branches. To cater for this
online ticket purchasing facility, TGV also provides its customers with mobile
applications for the iPhone and Android platform for customers to purchase tickets.
Through TGV’s website and mobile applications, customers can purchase movie
tickets from the comfort of their home or on-the-go, provided that there is an internet
connection. TGV’s online ticket purchasing system offers customers the option to
collect movie tickets from TGV’s counters with the booking ID after an online
purchase or use their smartphones with the provided QR code in the app or email to
scan it on TGV’s barcode scanners without the need to collect tickets from the
counters.
7
3 CURRENT SCENARIO
In the modern world where almost everything is becoming increasingly
digitalised, no organisation can deny the very existence of computers and Information
Technology is a valuable asset to an organisation. Like what is said by (Wealth
Creator, 2013), these changes in technology have a big influence on how the business
world operates. As technology advances, people become more expectant for quick,
easy and convenient access to technology that enables them to complete various tasks
with ease and in a short time. People’s lives are now revolved around technology as
technology have the ability to make life easier thus making it an important aspect in
people’s lives.
Through the use of technology, companies and organisations have the ability to
reach out to these people who form the majority of the society nowadays
(Independent Age, n.d.). The use of computer and information technology to provide
services to movie goers will definitely provide an advantage to TGV as movie patrons
could reduce the hassle to travel all the way to a physical ticketing counter at TGV’s
branches to check the status of a movie or purchase a ticket, instead, they can do it all
online through TGV’s mobile application or website right where they are, no matter at
home or outdoors. All they need is an internet connection and either a computer or
smart phone. TGV can also cut down on the queuing time at their physical counters as
movie goers can purchase tickets online. All these not only saves time but it can also
help both the movie goers and TGV to cut down on costs, as movie goers do not need
to drive to purchase tickets and TGV can reduce its workforce through having an
online ticket purchasing service.
All these benefits that TGV gain will translate to successes and profits in the
running of their business. Not only will they have a competitive edge against their
rivals, more customers will also select TGV as their preferred cinema because of the
convenience provided. Although TGV is not the first cinema industry in the country
to implement this service, but by implementing this service, TGV can keep up with
the latest trend and not concede to their rivals. An example of a current scenario that
affects the TGV’s online ticket purchasing system in the technology of QR Codes.
Through QR Codes, also known as Quick Response Code, users can purchase tickets
8
paperless as users only need to scan the QR Code on the barcode scanner located on
the entrance of cinema hall. This shows how the current scenario can have an effect
on a business.
4 FUNCTIONALITY
The core functionality of TGV Cinema’s online ticket purchasing system is to
enable movie goers to purchase movie tickets online and to check the schedules of
movies showing times. Besides that, customers can also check their purchase history,
use the QR Code generated through the mobile application to enter the cinema halls,
watch movie trailers and synopsis, check the locations of TGV Cinemas and many
more features.
4.1 Main Functions of TGV online ticket purchasing service
4.1.1 Various Payment Methods
TGV’s online ticket purchasing system offers various payment methods. The
payment methods that are offered by TGV are ATM and debit cards; internet banking
facilities such as Maybank2U, CIMBClicks, AmOnline, Hong Leong Online,
allianceonline, PBeBank.com, RHB Bank, Bank Islam and also payment gateway
providers iPay88 and PayPal. Through the wide variety of payment methods, movie
goers can purchase movie tickets more conveniently using their preferred method.
To select the preferred payment method, movie goers can follow the
procedures below in the website:
Select the cinema location, movie and time
Select the preferred seats
Enter personal particulars
In the new page, choose the preferred payment method
4.1.2 Paperless ticketing
When customers purchase the movie tickets online through the mobile
application or the website, they do not need to print the ticket as there is a QR Code
ready to be utilised in the mobile application. For movie patrons whu purchased
9
tickets through the website, TGV will send them a confirmation e-mail with the QR
code attached in the e-mail. Movie patrons just need to scan the QR code present in
the smartphone on the barcode scanners provided at the entrance to the movie halls in
order to enter. No physical tickets are required.
4.1.3 Check movie status online
Movie goers can check on the status of movies online through TGV’s website
and mobile application. They can check on the location of the cinema, availability of
the movie, timing of the movie, availability of seats and ticket pricing. This can all be
done without the hassle of flipping through the newspaper or driving to TGV
branches to check the timing of movies like what people used to do previously.
4.1.4 Check the latest Promos
Through TGV’s website, movie patrons can check out the latest promotions
including general promotions, food and beverages promotions and various contests.
Besides that, movie patrons can also participate in the various contests to win prizes
such as free gifts, premiums and even free trips. The food and beverage promos also
provide movie patrons with deals on popcorns and drinks whereas the ‘promotions’
tab provides movie patrons with the general promotions that are going on currently
such as value deals for senior citizens and students, bank promotions, discounted
movie ticket prices and so on.
10
4.2 Procedures
TGV provides a very straightforward and simple way for customers to check for
screening times and purchase movie tickets in both their website and mobile
application. Unlike their rival GSC, customers are only required to have a payment
method and email address, no login or registration is required. This greatly provided
much convenience to users as they do not have to go through the process of logging in
or registering for a new account, all they need to do is access the website or mobile
application and make a purchase directly.
4.2.1 Purchasing Movie tickets through TGV’s website
All the below graphics and pictures for this sub-topic are sourced from TGV’s online
ticketing service website (TGV Cinemas, n.d.).
1 Access the TGV website through www.tgv.com.my. At the home page, search
for the section with the header ‘QUICK TICKETS’ on the right side of the page
and proceed to selecting preferred movie, cinema and movie session in the drop-
down menu. After the selection is complete, click on ‘Continue to buy tickets’.
11
2 After selecting, the website will bring users to this page. Firstly, users have to
select their preferred seat(s) by clicking on their desired seats. The red seats
means that it is unavailable, whereas the green seats is the seats that the user has
chosen from the available grey seats. Rows A-E and standard seats where the
prices are lower whereas the seats from row F-K are known as preferred seats
and the pricing in higher. After selecting the seats, click on the ‘NEXT’ button.
3 Next, users can check the details of their ticket purchase in the ‘YOUR
ORDER’ box. Once the order is correct, fill in the user’s personal details, tick
on the checkbox,
and click on
‘NEXT’. If the user
wants to change the
order, just click on
‘CANCEL
ORDER’. However,
users only have 15
minutes to complete
the purchasing
process.
Select Seats
Click ‘NEXT’
Check your order
Fill in personal details
Choose option
12
4 TGV website will bring users to the payment gateway page. First choose the
preferred payment method then enter the personal details as required. This page
will timeout in 12 minutes.
For customers utilising online banking services or PayPal, just click on
‘Proceed’ after selecting payment method. Different banking services will have
different procedures, follow the instructions as given by the respective services.
13
MAYBANK ONLINE BANKING
CIMB CLICKS ONLINE BANKING
RHB NOW ONLINE BANKING
AMBANK ONLINE BANKING
HEONG LEONG BANK ONLINE BANKING
14
PAY PAL PAYMENT GATEWAY
5 After the purchase is completed, a confirmation email with the QR Code will be
sent to the user’s email. The user then can use this email with the QR Code to
gain admission to the cinema hall to enjoy their movie.
15
4.2.2 Purchasing movie tickets through TGV’s mobile application
All the below graphics and pictures for this sub-topic are sourced from TGV’s mobile application which is available on the Apple App Store and Google Play.
1. When users enter the app, this
home page will show up
displaying all the movies
currently being aired by TGV.
Users can choose between ‘Now
Showing’ movies or ‘Coming
Soon’ movies in this page. Users
select their preferred movie by
tapping on the picture of the
movie.
2. After selecting the preferred
movie, the movie page containing
the synopsis, trailer link, details
and title of the movie is displayed.
Here, users can have access to all
the above mentioned features
before making a purchase. Tap on
‘Back’ to change the movie or tap
on ‘Buy Now’ to proceed with
purchase.
Tap on preferred movie
Tap to proceed with purchase
16
3. Next, a form will be displayed
requiring users to select their
preferred cinema, cinema type
(LUXE, 3D, or Standard),
preferred date and movie time.
Once the user has entered all the
data, proceed to tapping on the
‘Continue’ button. If users want
to change anything done
previously, tap on the ‘Back’
button.
4. The following screen will require
users to select the type and
number of seats the user wants to
purchase. The price of the tickets
are shown here. Movie goers can
select between, Standard, Kids,
Preferred, Premium or Twin seats
all the prices of varies. Users can
fill up the amount of seats
required at the respective seat
types through the drop-down
menu. Tap next to proceed with
purchase or ‘Back’ to make
previous changes.
5. After tapping ‘Next’, a pop up
display will appear showing users
Tap to proceed with purchase
Select type and number of seats
Tap to proceed with purchase
Tap to proceed with purchase
17
the seat legend and instructions
for seat selection. Users must
choose the seats based to the
ticket types they decided in the
previous procedure. Grey seats
means empty seats that can be
chosen whereas red seats are
unavailable seats.
6. Next, users proceed to selecting
their preferred seats based on the
seat amount and types they have
chosen previously. Users tap on
the seat they want and the seat
will turn green to signify that the
seat is chosen by the user. To
unselect the seat, simply tap on
the seat again. User have a limited
time of 15 minutes to complete
the entire purchasing purchase.
After they have selected the seats,
tap ‘Next’.
Select seats
Tap to proceed with purchase
18
7. After the seat selection, customers
are then required to enter their
name, email address, phone
number and select their payment
method (Credit/ Debit Card or
PayPal). Before proceeding, users
are required to agree to the terms
and conditions by ticking the
checkbox. Users also have the
option to tick the ‘Remember Me’
checkbox so that the app will
remember the user’s particulars.
PAYMENT: CREDIT/ DEBIT CARD 8. Next, for CREDIT/ DEBIT
CARD users, the payment portal
page will appear. Users need to
select the payment option whether
they are using a Credit/ Debit card
then fill in the form according to
the credit/ debit card info. Before
tapping on ‘Proceed’, users must
first tick the checkbox to
authorise the payment.
Tap to proceed with purchase
Fill in the particulars, select payment method
Tap to proceed with purchase
19
PAYMENT: PAYPAL For users who utilises PAYPAL as
their payment method, select the
‘PayPal’ option in Step 7. It will lead
users to the confirmation page. Users
just need to tap ‘Proceed’ to continue.
After proceeding, the application will
bring users to the PayPal login page.
Users are required to login to their
PayPal account to make payment for
the movie ticket.
Tap to proceed with purchase
Login to make payment
20
9. After all payment have been
settled, the QR code for the movie
ticket will appear together with
the details of the purchased
movie. When this screen appears,
it means that the payment is
confirmed. This page will be
saved in the user’s phone so that
the user can utilise this QR Code
to gain access to the cinema hall
to enjoy the movie.
21
5 ADVANTAGES
In this modern era, most of the people are trying to find an easier way to fulfil
their needs through online services. In this situation, TGV Cinemas has come up with
an online purchasing and online booking system that fulfil user’s enquiries and needs.
With the existence of this online ticket purchasing system, user can access the website
for information regarding movie timings or ticket purchasing anytime. Simply with
just a smartphone or tablet that most of the people have it nowadays, users can
purchase or book the seat online using their devices whereas users at home can use
laptops or desktop to purchase or book their seating. Users rather spend their time go
online with their computers instead of queuing up to purchase movie tickets. Doing it
online not only saves user’s time but also allows user to purchase even faster
comparing from the people who were queuing up to buy movie tickets. TGV Cinemas
online ticket purchasing system has bring a huge impact towards its own company.
This way, the company can cut the cost of hiring more workers. Purchasing tickets
online via credit cards or debit card is the best idea they could come out with because
TGV Cinema won’t want to trouble their own customers to pay their tickets by going
to bank to bank in cash or cheque.
22
6 DISADVANTAGES
Users are making payment with their credit card or debit card through their
accounts. Security-wise, this may be an issue for the users. Users might be facing
some risks that their bank account might be hacked by professional hackers and steal
their personal information to commit crimes. If hackers manage to hack into user’s
bank accounts, hackers might use the money to purchase items and might even
transfer the user’s money to their unknown bank account. Although security systems
are improving and getting more advanced nowadays but no matter how advanced the
system is, hackers may find their way through the security loopholes to hack into the
user’s bank accounts. Besides that, there are also possibilities that occasionally, TGV
Cinemas’ website is down due to maintenance or too many users are logging in and
purchasing at the same time. Once the website is down, TGV might lose some
customers for that day because customers can’t log in to purchase or book their
seating. For this case, users still be able to watch the movie they want if they decide to
queue up at TGV’s counters to purchase tickets and seats might not be what users
usually want because there might be other customers that had purchase the seat they
wanted because the seats availability is based on the first come first serve policy.
Customers might not also get to watch the movie they wanted because it can be sold
out by the time they reach the ticketing counter or just have to watch other time later.
This will provide a huge source of inconvenience to movie goers.
23
7 IMPACT OF THE TECHNOLOGY
Over the years, technology has become an important element and ingredient in
the world of business, impacting enormously on business activities in every aspect.
Modern business has simply become modern because of technological innovation
(StudyMode.com, 2012). This statement by StudyMode.com truly reflects the current
scenario of modern technology, how it impacts business entities in many aspects.
Without computer and information technology, many businesses will not be able to
achieve what they have achieved so far. However, there is always a downside to
everything, and this is not an exception. As much as technology can positively impact
a certain organisation, it has adverse or negative effects too. The sections below will
discuss on the positive and negative impacts that technology can bring forth to a TGV
Cinemas.
7.1 Higher Grossing Rate
Through the implementation of computer and information technology in the form
of online ticket purchasing system, TGV can achieve a higher grossing rate. Grossing
rate is defined as the total amount of sales, salary, profit, etc., before taking
deductions for expenses, taxes, and other expenses (Dictionary.com, 2007). Due to the
increased convenience in purchasing a movie ticket nowadays, more people are more
willing to spend their money and leisure time in cinemas watching movies together
with family and friends. This in turn translates to a higher grossing rate for TGV as
more revenue can be earned through the increase in amount of movie goers.
7.2 Efficiency and Effectiveness
Through the implementation of the online ticket purchasing system, TGV can
run their business in a much more efficient and effective manner because everything
is computerised and manual input is at a minimum. To look back at previous records
to tabulate accounts, TGV simply have to utilise the system to check on how many
tickets were purchased through the online ticket purchasing system without the need
of physical paper receipts thus paperwork is reduced. The effectiveness of TGV’s
marketing strategy can also be further boosted through the online ticket purchasing
system as it provides another platform for TGV to reach out to its customers and a
wider audience base. Besides that, the online ticket purchasing system also enable
24
movie goers to be more efficient as they do not need to spend time to go to a physical
counter to purchase tickets, they can do it online wherever they are.
7.3 Costs
TGV’s online ticket purchasing system impacts the cost of running the business
both positively and negatively. Positively speaking, the online ticket purchasing
system can help TGV reduce costs because they can cut down on their workforce as a
big portion of the work such as ticket purchase is being done through automated
systems. TGV also charge customers a RM1 online processing fee which can also
help TGV cover some overhead costs. However, by implementing this online ticket
purchasing system, TGV need to invest money in purchasing and maintaining the
equipment and facilities required for the system. Besides that, TGV also need to
spend money to train its employees on the implementation of online ticket purchasing
system. This is because it is necessary for all TGV employees to be able to converse
and help customers about their technical issues and also understand the workings of
the system so to adapt to the new technology.
7.4 Interaction with Customers
With the availability of the online ticket purchasing system, the amount of movie
patrons visiting TGV branches to purchase tickets has significantly dropped. This
scenario will lessen the chances of TGV employees meeting customers face-to-face as
many of the customers prefer to purchase tickets online. The rate of interaction with
customers among TGV staff will surely decrease. It is necessary to have a constant
interaction with customers so that TGV can be aware of the needs of customers but
the chances of it happening is decreasing.
25
8 Similarities and Differences
8.1 Real-Time Systems [CHAN KALVIN (TP030700)]
Real-Time systems is defined as any information processing activity or which
has to respond to externally generated input stimuli within a finite and specified
period (Andrews, et al., 2008, p. 536). Besides that, Kopetz (1997) defined real-time
system as a computer system in which the correctness of the system behaviour
depends not only on the logical results of the computation, but also on the physical
instant at which these results are produced. The core functionality of real-time system
in an organisation to cause the system to become more reliable, dependable, safe,
secure and the ability to tolerate faults.
TGV is utilizing real-time systems in its online ticket purchasing service
because the service allows the user freedom to choose the movie timing and which
cinema location they want to buy the tickets from. At the same time, users can
purchase movie tickets and check the status of a movie whenever it is convenient for
them, and they receive immediate confirmation either through the mobile application
or email of their purchase.
8.1.1 Types of Real-Time Systems
Before it is discussed in detail about the similarities and differences, the types
of real-time systems will be discussed first. There are three types of real-time system,
namely: Hard real-time system, Firm real-time system, and Soft real-time system.
Hard real-time system is defined as a strict adherence to each task deadline.
When an event occurs, it should be serviced within the predictable time at all times
(Kamal, 2008). Failure to do so can lead to a fatal or critical loss.
Besides that, firm real-time system allow occasional deadline misses. But if an
instance of a task is incomplete by its deadline, the instance is considered valueless
and is discarded by the system (Liu, et al., 2006).
Soft real-time system is defined as a system which performance is degraded to a
lesser value but not destroyed by failure to meet response-time constrains (Laplante &
Ovaska, 2012). Failure to meet the response time will not lead to any catastrophic
events.
26
8.1.2 Similarities
TGV’s online ticket purchasing system is utilizing the firm real-time system.
This is because when the user starts the payment process, there is a time limit for the
user to complete the payment process. Once the limit is reached, a timeout error will
appear and the payment process will be terminated. Users are required to start the
payment process from the beginning. This is an example for a firm real-time system
as once the task is past the deadline, ‘the task is considered valueless and is discarded
by the system’. The purpose of the timeout limit is a security feature to ensure that the
user’s account details are kept separate from all the other customers using the site at
the same time (Office Watch, n.d.). There is also an element of soft real-time system
in TGV online ticketing service. If customers did not purchase the movie tickets early
and found out the best seats of the cinema hall are all taken up the only remainders are
the few front-row seats, customers have no choice but to settle for the lower quality
front-row seats. Therefore, the customer satisfaction is degraded to a lesser value but
not destroyed by failure obtain any seats. Besides that, the online system is also able
to support error recovery. Error recovery is the procedure carried out when the system
tries to recover from the results of an error. For example, when a user entered a wrong
password in the payment, the system can detect the error and recover from it by
requesting the user to re-enter the correct password.
8.1.3 Differences
TGV’s online ticket purchasing system is not a hard real-time system. This is
because a missed booking or purchase is rarely catastrophic. If the payment is made
but the system missed it, TGV only need to refund the paid amount to the customer’s
account, nothing fatal will occur as the misses can be tolerated. Besides that, the
online ticket purchase system mobile application is not fault tolerant as it is unable to
detect, diagnose, and recover from faults. If the mobile application come across any
errors or software bugs, the application will either crash, freezes or terminates itself
without the ability to detect the source of the fault.
27
8.2 Mobile Computing [AU TZE JAY (TP030717)]
Mobile computing is a generic term describing the ability to use technology
‘untethered’, which means that it is not physically connected or in remote or mobile
environments. Mobile computing can be connected through an internet or a private
network. This includes examples such as laptops and desktop with wireless LAN or
WAN following by smart phones and tablets with Bluetooth or infrared and WI-FI.
Besides that, mobile computing can also be defined as one’s ability to use technology
while moving as opposed to laptops which are only practical used while deployed
stationary configuration. (Aztech, 2011) Major advancements in mobile technology
and the advent of mobile web mean we can now shop, advertise, read, purchase and
bank with our mobile device (Wealth Creator, 2013). There are 3 advantages and
disadvantages of mobile computing will be discussed. One of the advantages of
mobile computing is increase in productivity. For example, mobile devices can be
used in the field of various companies. In this case, it reduce the time and cost for
clients. Another advantages of mobile computing is cloud computing. It is one of the
main advantages of mobile computing is. For example, the function enables users to
save their documents in an online server and also being able to access this documents
anytime and anywhere when the user is having an internet connection. Whereas
mobile computing also have disadvantages. One of the disadvantages of mobile
computing is the quality of connectivity. Mobile devices needs WI-FI or data plans
such as 3G or 4G to access the internet. Next, another disadvantages of mobile
computing is security concerns. Mobile devices are unsafe to connect to outside WI-
FI networks because WPA and WEP security can be bypassed easily by hackers
(AirTight Networks Inc., 2012). Finally, the third disadvantages of mobile computing
is the power consumption. The battery life will not last long if a person uses smart
phone for playing games or simply just switching on mobile network and hotspot to
allow other people to connect and use their mobile network. (Mobile Computing
Project, 2012) Nowadays with the advance of technologies, mobile computing has
become a must for every individuals. Due to this scenario, TGV Cinemas has
invented a new application for customers to purchase or book tickets through online.
Transaction is made during a part of a process purchasing tickets using mobile
computing devices.
28
With this application, customers can access this application to purchase or book
tickets anytime and anywhere.
8.2.1 The Device Used for Mobile Computing
Mobile phones like the smart phones and tablets make use of mobile
computing as TGV Cinemas has created an application for both Android for Samsung
users and iOS for iPhone or iPad users. These devices just required to use WI-FI or
data plans to connect to the internet which allows users to purchase or book their
tickets online. In this case, more customers prefer to use the application instead of
going to TGV Cinemas to queue up for purchasing movie tickets. The pictures below
are screenshots of TGV’s mobile application.
29
8.2.2 Similarities
Businesses
Devices used for mobile computing such as smart phones or tablet allows customers
to access the application every day for new information or updates. Besides that, not
every couples will be free to walk-in to TGV Cinemas to purchase tickets. Simply
with just a smart phone or tablet allows customers to purchase or book tickets anytime
and anywhere. This is one of the benefits from mobile computing for customers.
Infotainment and more
TGV’s customers can obtain the latest news through the TGV application such as
movies coming out soon, movie synopsis, movie schedule and many more. All this
information can be received once the device is connected to a WI-FI or using a data
plan. Besides that, feedbacks and ratings from all around the world about that
particular movie should be updated and upload in the application so that customers
gets to decide whether to watch the movie or not.
8.2.3 Differences
Vehicles
The vehicle mobile computing that everyone is using which is call the Global
Positioning System which also known as GPS. Function of GPS is to know the
location of a place or destination. In this case, we are discussing about applications,
which does not have any relation with transportation and vehicles. The reason is
because all transactions will be made during the purchasing ticket process using the
internet.
Emergencies
Medical emergencies is not related to TGV. Customers don’t call TGV hotline for
emergency assistant and TGV Cinemas does not provide any emergency services as
well. Emergency services such as emergency medical technician which also known as
EMT’s will respond to any scene of accident immediately by using mobile computers
and they are able to capture patient’s information and other critical information. All
30
this information will be sent to the receiving hospital and will prepare to receive and
treat the patient. Hence, emergencies has no relation with TGV Cinemas.
9 RECOMMENDATIONS AND PROPOSALS
TGV online ticketing service had brought lots of positive impact and has been
given positive feedbacks by users as well but there still will be some users think that it
is bad and brings negative impacts towards users.
TGV application has bring lots of convenience to most of the users that uses the
application but there are still some users who misuse the application. TGV Cinemas
has categorized their price range such as standard, twin, preferred and premium.
Under standard, it will be categorize to standard which cost RM7 and standard kids
which cost RM8. By using the application, users will tend to misuse the application to
purchase a cheaper ticket even users bring along kids into the cinema. Because of this
service, TGV does not have any information and evidence that the user is buying
tickets for himself or herself along with their children. Hence, users can easily
purchase standard price even though they are bringing along their children for a
movie. In such case, it is recommended that TGV will have a solution by now and
take action to solve this kind of case all around TGV Cinemas. TGV can just bring
down one of the categories in standard and just fix into a permanent one only. Besides
that, it is also recommended that TGV to have an extra category during weekdays
only which is the student’s category. Students can enjoy this special promotion during
weekdays after school finishes.
Ever since TGV started its online and mobile application system, TGV ceased to
provide any seat booking system to customers. TGV should provide a seat booking
systems online and in the application. Some customers are teenagers that doesn’t own
a credit card or even a debit card so they could not purchase tickets but at least their
able to book seating and make the payment through special counters for seat booking.
Each customer book their seats will be given a code to clarify and make payment at
the counter. Clarification and payment must be made 1 hour before the movie starts or
else the booking seats will be forfeited and reopen for walk-in customers to purchase.
Besides that, TGV has online banking payment such as Maybank2U, CIMBClicks
and PAYPAL if purchasing tickets in website but doesn’t have it in application.
Application only provides purchasing tickets with credit card or debit card. Many
31
people nowadays prefer purchasing tickets by using their smart phones because it is
more convenient and able to purchase ticket anytime and anywhere as long as there is
internet connection. TGV should include online banking payment in their application
and it must be the same method.
Last but not least, it is also recommend that TGV should put trailers of new
movies about to be up on the screen in the application. In TGV application, there are
current movie trailers to watch but they didn’t upload movies trailers that are coming
out soon for users to watch. In this case, TGV should upload all coming out soon
movie trailers in the application.
32
10 CONCLUSION
Watching movies at cinemas is one of the favourite pastimes of people nowadays
especially the younger generation. By implementing the online ticket purchasing
system in the form of website and mobile application, it is guaranteed that TGV will
reap much benefits from the investments they poured forth into implementing the
system. This online ticket purchasing system has greatly contributed to the success of
TGV Cinemas and made it on par with its main rival GSC in technological aspects.
Since TGV already have the foundation, TGV can build upon it by adding more
features and improving its online ticket purchasing system both on the website and the
mobile application to make it more user-friendly and to cater to the needs to
customers. Indisputably, if TGV Cinemas were to study the benefits of the
recommendations brought forward in this report and implement it in its business
functions, TGV would surely be able to improve their current position in the cinema
industry as it is always playing second fiddle to its rival GSC.
With this report, the requirements for this assignment have been fully covered,
researched and reported.
(Word count: 6030 words)
33
11 REFERENCES
AirTight Networks Inc., 2012. Dispelling Top Ten Wireless Security Myths, California: AirTight Networks, Inc.
Andrews, J., Curtis, K., Ganssle, J. & Walls, C., 2008. Real Time Systems. In: Embedded Software. Massachusetts: Newnes, p. 536.
Aztech, 2011. Laman ICT. [Online] Available at: http://lamanictku.blogspot.com/2011/04/mobile-computing.html[Accessed 7 5 2014].
Dargis, M. & Scott, A. O., 2012. Film Is Dead? Long Live Movies. [Online] Available at: http://www.nytimes.com/2012/09/09/movies/how-digital-is-changing-the-nature-of-movies.html?pagewanted=all&_r=0[Accessed 1 May 2014].
David, P. et al., 2013. IFTA Marketplace Review MALAYSIA, Los Angeles: Independent Film & Television Alliance.
Dictionary.com, 2007. grossing. [Online] Available at: http://dictionary.reference.com/browse/grossing[Accessed 1 May 2014].
Independent Age, n.d. Older people, technology and community, London: Independent Age.
Kamal, R., 2008. Embedded Systems - Architecture, Programming and Design, Ohio: McGraw-Hill Inc.
Kopetz, H., 1997. Real-Time Systems: Design Principles for Distributed Embedded Applications. Norwell: Kluwer Academic.
Laplante, P. A. & Ovaska, S. J., 2012. Soft real-time system. In: Real-Time Systems Design and Analysis. 4th ed. New Jersey: John Wiley and Sons Inc., p. 6.
Liu, D., Hu, X. S., Lemmon, M. D. & Ling, Q., 2006. Firm Real-Time System Scheduling Based on a Novel QoS Constraint. IEEE TRANSACTIONS ON COMPUTERS, 55(3), p. 1.
Mobile Computing Project, 2012. Mobile Computing. [Online] Available at: http://mobilecomputingproject.wordpress.com/2012/10/11/advantages-and-
34
disadvantages-of-mobile-computing/[Accessed 7 5 2014].
Office Watch, n.d. Paypal Q & A. [Online] Available at: http://shop.office-watch.com/eb/includes/PaypalQnA.htm[Accessed 2 May 2014].
Rouse, M., 2008. DEFINITION Real-time system. [Online] Available at: http://whatis.techtarget.com/definition/real-time-system[Accessed 2 May 2014].
Saksena, M., n.d. Real-Time Systems, Pittsburgh: University of Pittsburgh.
StudyMode.com, 2012. Role of Technology in Today's Modern Business. [Online] Available at: http://www.studymode.com/essays/Role-Of-Technology-In-Today's-Modern-982386.html[Accessed 2 May 2014].
TGV Cinemas , n.d. About Us: Overview. [Online] Available at: https://www.tgv.com.my/about-tgv/about-us.html[Accessed 1 May 2014].
TGV Cinemas, n.d. TGV Cinemas. [Online] Available at: https://www.tgv.com.my/[Accessed 1 May 2014].
Wealth Creator, 2013. The impact of technology in business. [Online] Available at: http://www.wealthcreator.com.au/business/the-impact-of-technology-in-business[Accessed 3 May 2013].