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Component Content Management Systems

Drivers, Concepts and Applications

Prof. Dr. Wolfgang Ziegler

Karlsruhe University of Applied Sciences, Germany

Communication & Media Management

Institute for Information and Content Management (I4ICM)

© Prof. Dr. Wolfgang Ziegler

CV

1987-1997 Theoretical Physics (Ph.D.), Würzburg Univ., Germany

1997 Tech. Doc Services (CCMS Consultant, Info Architect, Dev. XML/XSLT)

2003 Professor of Information & Content Management

(Karlsruhe Univ. Appl. Sciences)

Member of tekom conference advisory board and of various working groups,

co-author of tekom CMS studies

I4ICM Institute for Information and Content Management

Independent CCMS Consulting: system evaluation & introduction

Research Transfer: PI-Class, Content Delivery, Content Analytics (REx, CoReAn)


Overview

Introductory (Market) Information

Drivers of CCMS and CM Methodologies

Summary & Perspectives


First, it‘s all about Re-use.

But it‘s much more…

Introduction


Evolution of Re-Use

Uncontrolled Reuse = Document Copies

??


Evolution of Re-Use (Single Sourcing)

Controlled Reuse =

Referencing Modular Topics

(Single Sourcing)

Single Sourcing

Cross Media Publishing

(Automization)


Organization and Information

Tech Com.

Department/

Service Provider

Develop.

Sales/Marketing

Engineering/Manufact.

Product

InformationPre-Sales After-Sales

… the black box

Depending on

markets!

EU, Asia, US


History of CCMS

Evolution of CCMS in the 1990s from Web CMS, Media MS, DMS

Upcoming of SGML/XML as data format and information structuring

standard

Need for compliance to EU regulations and standards

Improvement of quality, efficiency (cost reduction), standardization and

process reliability

Driven by companies mainly within machinery industries, automotive,

aerospace/aviation (independent dev.)

Software companies more often use(d) SVS systems and custom

solutions for e.g. branching, merging, agile development


Adaptabiliy

Programming

Functionality

CCM System Categories (1985 – 2000)

Desktop Publishing

Environment

Solution

Standard CMS


Adaptability

DTP

Environment

Standard CMS

CMS Platform

Solution Mass

Customization

Programming

Configuration

Functionality

CCM System Categories 2017

Configuration

CMS


Spreading of CMS: Central Europe (D-A-CH)

©tekom/tcworld

Straub/Ziegler 2008/2013

2008

2013

System Use

System Use

Employees

Employees

Up to

Up to

Informing / Searching for CCMS

Informing / Searching for CCMS


Information in the Product Lifecycle

TrainingManufact.R & D Service Sales

ERP

Data

CAD-Drawings

Models

Partslists

Require

ments

Speci-

fication

Sales-

Doc.

Configu-

rator

Hazard

analysis

Developer

Service

info

Tech. Desc.

Certificates

Tests

Supplier

Doc.

Service-

Reports

Cust.

Feedback

Product

Catalog

Data-

sheets

Service

Info &

Manual

Machine

InfoUser

Manual

Help

Desk

InfoTraining

Doc.

CBT/WBT

Plann.

Install.

Mount.

Doc.

Spare

Part

Catalog

(Web)-

Portals

e-Business

PIM

Product Information Management

CM

Content Management

Standards

Patents

Regul. Doc.

SPIM


92,1%

70,0%

56,8%

52,9%

51,3%

38,1%

36,2%

34,9%

34,0%

33,3%

18,8%

12,5%

User Manual

Installation Manual

Service Manual

Software Description

Operation Manual

Data sheets

Training Material

Repair Manual

Spare Part Catalogue

Online-Help

Parts lists

Pricing Catalogues

After-Sales Document Types

Reuse accross

document types

requires explicit

revision management


What are the drivers for CCMS?


CM Drivers: Why did users/companies demand CCMS?

Dynamics of product development (version management)

Complexity of products (management of variants)

Globalization

Output (translation management)

Input (Distributed content creation)

Output requirements

Quality (content standardization / cross language)

Deliverables (cross media & intelligent publishing)

Complexity of Content Management in Technical Communication need

database driven solutions:

(Component) Content Management Systems CCMS


Empirical data:

product changements relevant for tech. doc.

Amount of Changes

in product development

processes

Amount of changes

after product development

very highhighmediumlownone

Internal (product-based) conditions for tech. doc.

Product complexity

Amount of variants


Change Management (Revision Control)

Revision (releases, versions)

1.

2.

7.

6.

5.

4.

3.

Changes of products in Product Lifecycle

(Development and product lifecycle)

Changes of content in Content Lifecycle

(modules, media, documents)

„Change Management“

reflected by revisions/versions


Version Control

Driver‘s seat in progress

releasedTowing the excavator


Aggregated Documents: Modules and Revisions

Version 6

Version 3

Version 1

Cascading Revision (version) control

Through content lifecycle meta-data

Change Management

Version 5

Version 2

Version 7

Document tree

(topic references)


Empirical data (product variants)

very highhighmediumlownone

Internal (product based) conditions for TechDoc

Product complexity

(Amount of functionalities)

Amount of product variants

Amount of Changes

in product development

processes

Amount of Changes

after product development


Variant Management

Versions (changes)

Variants

A B C D


Document (and product) variants

→ different configurations

of module variants (A, B, C…)

Module variants identified

in CMS by (extrinsic) metadata

→ Filtering of document trees

Module variants show (partially) identical

metadata (e.g. PI-Classification:

„driver‘s seat“ / „adjusting“;

Variants:

mechanical or hydraulical suspension)

Variant Management (document level)

A V.1.

B V.3.

C V.2.

A V.3.


Content Variant Management


Languages

Versions

Variants

Languages


Visualization of

Translation Status

CCMS analyze (and some

visualize) the existence of

reusable objects in their

translation state

CCMS:

Schema ST4


Translation Management (CCMS – TMS)

Translation processes driven by modularization on CCMS side (phrase driven on TMS side)

Interface:export-import /

system coupling

TMS

CCMSTerm

DB

source

language

target

language

Translation

Management/Memory

System


Distributed Authoring

Scenarios for multiple source languages are of growing importance for large

globalized enterprises

• require clear definitions for change in source languages

and order of translation processes into target languages

• CCMS have to offer elaborated concepts for

• object access rights

• status metadata

• process tracking

• Workflow 1

2

1

CCMS TMS


Terminology

Quality enhancement through terminology control: integration of third party tools or built-in functionalities


Language control

Writing guidelines &

terminology enforced

Combination with XML

structure of information

model (context)


Authoring Memory: Supporting authors in source language


Methodologies used, supported (and needed) in CCMS

Topic definition (module size and types)

Text standardization (information models)

Metadata / Classification scheme for identifying topics

Language technologies/Writing for global markets (translation ready)

Document Automization

Publishing (data format/XML, automized layout, cross media)

Process and workflow management

Generally: Standardization knowledge (and willing) at all levels


Estimating the Reuse Potential

Module Matrix: Analyzing and defining reusable content

Doc. 1

Mod. 1

Mod. 2

Mod. 3 Var. a

Doc. 2

Mod. 1

Mod. 3 Var. b

Doc. 3

Mod. 1

Mod. 2

Doc. 4

Mod. 1

Mod. 2

Mod. 3 Var. c


flexibility

higher reusability

Balance of granularity

Modul size

simplicity

lower reusability

redundancy

complexity


32,927,3

51,6

8,5

30,2

43,746,6

43,6

9,6

0

20

40

60

%

DOG 2000

tekom 2005

tekom 2008

tekom 2013

Primary Modules

Variant

Management

Distribution and Concept of Module Sizes


How much do you reuse: The Sharing Factor

How often have topics of a given document been reused?

Large sharing factor: Cost efficiency!

Small sharing factor (→ 1): expensive („custom“) document

(𝟐 + 𝟒 + 𝟑 + 𝟏 + 𝟐 + 𝟐 + 𝟐)/𝟕 = 2,28 Sharing factor: Average sharing of the content


Sharing Factor

Cost efficient

(Large sharing)

Expensive

(little sharing)


Adaptability

DTP

Environment

Standard CMS

CMS Platform

Solution Mass

Customization

Programming

Configuration

Functionality

CCM System Categories 2017

Configuration

CMS


1. 4ST GmbH (HelpServer)2. Acolada GmbH (Sirius CMS) 3. ASC Communication GmbH /Semcon

(AuthorIT) 4. Pgx software sol. GmbH (bloxedia)5. docufy GmbH (COSIMA)6. Dokuwerk KG/ Stolz IT-Consulting (SAP

Knowledge Warehouse)7. Corena Deutschland GmbH (Life*CMS)8. D.O.G-GmbH (DocMill)9. Druckhaus Waiblingen GmbH (ASIM) 10. EMC Deutschland GmbH (ECM Suite –

Enterprise Content Management Suite)11. ESG Elektroniksystem- und Logistik-

GmbH (QuILS Redaktionssystem)12. empolis GmbH (CLS)13. Expert Comm. Sys (Smart media creator)14. FISCHER COMPUTERTECHNIK GMBH

(TIM-RS) 15. GFT (XML Redaktionssystem)

14. instinctools GmbH ([go:xDoc])15. IXIASOFT/bds-sysko

(Dita-CMS / IXIASOFT)16. KGU Consulting (TechPub Studio)17. Noxum GmbH

(Noxum Publishing Studio)18. Ovidius GmbH (TCToolbox)19. PTC - Parametric Technology GmbH (DPS –

Dynamic Publishing System)20. Rohde & Schwarz GmbH & Co. KG (Rohde &

Schwarz RedaktionsSystem)21. SCHEMA GmbH (SCHEMA ST4)22. Siemens AG (HyBrix) 23. K15t Software GmbH (Scroll CM /Confluence) 24. Star AG (GRIPS)25. Tanner AG (Astoria)26. global document solutions AG (docuglobe) 27. SDL Live Content28. Trisoft NV (Trisoft CMS)29. XyEnterprise Limited/Systec GmbH (Content@

CMS)

tekom CMS Study 2008-2013

CCM Systems (tekom)


Summary (for CCMS)

Drivers of CMS

Efficiency of Reuse (Reducing Costs, Improving Quality)

Complexity of Processes (Management of Revisions, Variants, Languages)

Introducing CMS requires

Content Engineering (Standardization, Structuring, Information & Metadata Architecture)

Process (Re-)Engineering

Publishing and Delivery Concepts

Successful Companies (and Service Providers) use Content Engineering Methods for

Modularization

Metadata

Automization (Document Creation, Publishing)

CMS is the first step to intelligent content supporting your target group


Perspectives on Content DeliveryIn

tern

alE

xter

nal

Departmental Enterprise

CMS

CDP


Internet Portal

Intranet Portal

Onsite Help

Online Help

global

local

mobile

internal

Scalability of Content Delivery

©Prof. Dr. Ziegler

App

AppOnline

update

Offline


Web Apps

(Navigation by document structures)

HTML-based navigation of

modular content

• Web-Apps

• Hybrid Apps

• Portals

1 Introduction

2 Safety

3 Technical Data

4 Technical Description

5 Operation

6 Error Handling

7 Maintenance

8 Glossary

Draw roller


Hybrid App

©Prof. Dr. Ziegler

1 Introduction

2 Safety

3 Technical Data

4 Technical Description

5 Operation

6 Error Handling

7 Maintenance

8 Glossary

Paper roll transport system

3 Technical Data

Operating the paper trolley

in manual mode

(emergency operation)


Produktportale II (Amazon)

Facetted

Search

Filter


Retrieval in Content Delivery Portals:

Facetted search

Oil Pump

Hydraulic system

Testing

Procedure

Z-006

Z-006, Z-007

Machine

Service

DocumentComponent

InformationTesting the pressure of the oil pump


Basic Idea of Metadata

for Modular Content (in CCMS)

Physical Objects

(Product Components)

Content

Content

Content

Content Objects

(Modular Topics)

Operation

Dismount

Repair

Information

Classes


Content Delivery Portal (PI-Fan)

[www.pi-fan.de]Docufy

Topic Pilot

(CDP)

Structured Search

Direct Search

Facets Navigation

Cleaning the rotor

Mounting the rotorProcedures

X-Series

All Components


Content Delivery Portal (PI-Fan)

Navigating the document structure

(before/after facetted search)

Adjusting the tilt

Adjusting the tilt

PI-Fan T3-B


I4.0 Phase

Content Delivery & Retrieval

CMS, … CDP

xMS

xMS

xMS On Site

CDP

CMSCMS Supplier

Additional

Information

&

Sources

User Information

Service Information

Machine State

Off Site

Portal/MobileRequirement for

Standardized Exchange Format

Delivery

Machine state

(errors, messages,

operating conditions)

Complex Product


Augmented Reality &

Content Delivery


Content Intelligence &

Content Relevance Analytics

CMS CDP

KPI

specializedPortals

Dynamic

Publishing

Static

PublicationKPI

Delivery & Feedback