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Presentation on “Launching a hotel”

Subject incharge:- Mrs. Khushboo mehta

College :-sree narayana guru college ogcommerce

 

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Team Members

Name Roll no.

Moh. Sohail shai!h "#

Shai$ %li shah &'

Moh. Naseem chan #(

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 )he

*C)*+*N

,otel resorts an alaces

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Room.

Restaurant and Bar.

Meeting room/Banquetfacility/Conference rooms and Boardrooms.

Meetings and Events/ Luxury eventsS! " S#imming $ool

Casinos

R%&'CTS/SER()C

ES

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courierC*ild care

Laundry

et

)nternet

Travel des+ Babysitting

,a+e-u$ call

S$ecial services

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Barber s*o$

BoutiquesCurrency exc*ange

)n room tele$*one

serviceEx$ress c*ec+ -in

and out

lorist

ront des+ 0 1*our

2ift s*o$

Maid service

S$ecial services

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resent in metro cities in)ndia. 3Mumbai4 $une4 &el*i4

Bangalore4 luc+no#city4ra5ast*an6

2lobal $resence 3los angelos4las vegas4 London4 &ubai6

L!CE

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 ne#s $a$er3t*e acron4 east bayex$ress4 7evada business 5ournal48industan times4 times of )ndia4times business6

  T.( c*annels 3abc net#or+4(iacom4 ST!R 7E,S4C77 and C7BC.  Maga9ines li+e T8E %'T L%%:TR!(EL!R42% 7%, and TR!(EL. customer referral $rogram. Broc*ures. boo+ early get more.

R%M%T)%7

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R)CEs

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%CT%2%7 8%TELS4 RES%RTS and !L!CES 1)7&)!/2lobal $resence

T*e %cotogon alaceS)72LE R%%M

!MT &EL'; R%%M !MT

To#er #ing &"###

S/P0R1*R C1)2 3104 R**M &"### &5(##

S/P0R1*R S0% 3104 R**M &5(## &6###

7elu8 City 9ie room &6### &'(##

7elu8 sea 9ie room &'### &;###

!L!CE ,)72

Lu8ury gran(###

e8ecuti9e suits >((## =###

lu8ury suites =### ='####

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S!ille erson.

Pro$essional erson.

Personal %gents. )echnological erson.

 )ra9el agents.

?ace to $ace

$eo$le

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Ser9ice rocess is the :ay in :hich a ser9ice is

eli9ere to the en customer. 

+uest boo!ing

Chec! in

Stay in hotel

Consuming ser9ices

Payment

Chec! out

R%CESS

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*ysical Evidence

  Lobby- 1t being the @rst A the last art o$ the hotel that theguestseesthus it shoul be ell esigne also to ensure that the

customer returns again the room shoul be com$ortable an shoul  ha9e mae his stay hassle $ree

Process.  Major ser9ice encounter that e8tremely elighte or isaointeare:

=.Chec! B in.

&.ell erson carrying luggage to the room.

".?oo.

5.4a!e u call

(.Chec! out.