complaints compliments - sth november 2017 fina… · woodhead on 3078200 or email...
TRANSCRIPT
The Sheffield Podiatry Service has won the Customer Service
Excellence award (previously known as the Charter Mark) for over 20
years. The team is one of a handful in the UK to hold this accredited
mark.
Friends and Family Test
Results
All patients who receive
NHS treatment are now
asked how likely they
would be to recommend
the service to friends and
family.
Recent results for podiatry
services are:
July 88%
August 93%
September 91%
October 87%
Welcome to the
Sheffield
Podiatry Ser-
vices Newslet-
ter. We hope
you will find this
update on what
is happening in
our service in-
formative.
Department news
S H E F F I E L D T E A C H I N G H O S P I T A L N H S F O U N D A T I O N T R U S T
Sheffield Podiatry Services Newsletter
November 2017
Complaints (January - Sep 2017)
Two formal complaints were received to the podiatry service during this time period, one of which was unfounded. One informal complaint was received and resolved by the service di-rectly.
Compliments We have received numerous compliments and all are shared with the staff in a monthly email
Thank you for taking the time to share your views
Selina Reidy has been developing the competency tests for
Forensic Podiatrists with the Chartered Society of Forensic Sci-ence. All staff working within the Forensic Podiatry department are undergoing the competency testing. She has also been working on governance issues around the forensic work that is done within the department.
Jai Saxelby is also now contributing to forensic work in the
department.
We have done 2 training sessions for staff this year, both of which were informative and very well received
The first session was given by Martin Fox, a vascular specialist Podi-atrist. The knowledge gained has been very helpful in further devel-oping our vascular service (see photo).
The second session was on dermatology (skin). Staff are keen to further develop this within their practice.
Staff training
Diabetes news
We have managed to secure some funding which will help us work towards meeting the NICE guidelines requirements for people with diabetic foot problems. This money has enabled us to recruit some temporary staff. This will help us give a better skill mix in the hospital and community sites.
The diabetes team have also been developing links with the
Renal team.
Forensic news
Page 2
Sheffield Podiatry Services Newsletter
Any enquiries
to our service please phone (0114)
3078200
Please note our number
starts with a 3 not 2
Due to the high demand for nail surgery, we have received
some additional funding to carry out increased assessments
and operations. We have undertaken some extra clinics on
Saturday mornings at Northern General Hospital and have
set up an extra regular clinic at Limbrick for assessments.
Nail surgery procedures are carried out at Woodhouse Clinic
and Firth Park Clinic.
TECHNOLOGY DEMONSTRATION WORKSHOP
On 16th October 24 clinicians from the Combined Community and Acute Care Group
attended a Technology in Health demonstration morning at the Advanced Wellbeing
Research Centre AWRC (Sheffield Hallam University). This included three of the podiatry team.
Christina King and Steve Haake from the Research Centre outlined the format of the workshop and
the partners who are working with the AWRC. There were a few presentations of how technologies
have been used in healthcare research. The group then spent 10 minutes at each demo station
where members of the centre where able to explain the different technologies that are available.
Everyone then had chance to put write down ideas of how these technologies might be used to
help answer some clinical questions. We are planning a review session in the New Year to consider
some of the ideas in more detail and see if any would be suitable to develop into a grant applica-
Nail Surgery update
Page 3
Any enquiries
to our service please phone (0114)
3078200
Please note our number
starts with a 3 not 2
Any comments regarding this newsletter please contact Carolyn Woodhead on 3078200 or email [email protected]
PodPAD Project
This study investigating a coordinated approach to the man-agement of people with Peripheral Vascular Disease (PAD) has now finished and the report is now being written up. Pa-tients received a tailored assessment and treatment pro-gramme involving podiatry, dietetics, exercise referral and smoking cessation services to improve symptoms of Periph-eral Arterial Disease.
Oliver Binns-Hall has completed a study with Prof Tesfaye investigating the early signs of neuropathy in patients with diabetes. It has been very well received and it is hoped that this will be published in a journal soon.
Our Empowerment
Team have been busy
visiting fairs and pro-
moting Foot Health
Month across Shef-
field.
Health Promotion
Staff news
Zarrin had a baby boy- Adam in September.
We have had a number of new clinical staff start with us– welcome to Khadiza, Iryna, Clare, Evy, Owen and Charlotte.
We said goodbye to Suras and Denise.
Research news
Page 4
Any enquiries
to our service please phone (0114)
3078200
Please note our number
starts with a 3 not 2
Please visit our website for more information about Sheffield Podiatry Services
http://www.sth.nhs.uk/services/a-z-of-communi-ty-services
Any commnets regard-ing this news-letter please contact Carolyn