When it comes to competitive telecom carriers, one name stands above the rest. TelePacifi c. We started as the largest competitor to AT&T, Verizon and CenturyLink in California and Nevada. We’ve added a major footprint in Texas. And our nationwide fi ber access spans the US from Seattle to Miami which lets you connect to your locations anywhere in the country with the utmost in security. Moreover, our CEO’s extensive background and service commitment have set an industry standard. Here is a snapshot of how we got here and how you can benefi t.

Why 40,000

companies like yours

made a change

That’s a far cry from the service and support you fi nd at

TelePacifi c. Your call is important enough to us that we’ll

answer it within 30 seconds — and likely solve your issue

without making you wait for someone higher up to get

on the line. That’s why 92% of our customers say they’re

happy with our service. And it’s why our company has

grown from its roots in California to become a nationwide

network services provider.

In business for business since 1998.

Since 1998, TelePacifi c been providing businesses with

the level of service usually reserved for only the largest

customers of the big telecom service providers. But what

2006A

$276.7

2007A 2008A 2009A 2010A 2011A 2012E

$421.9$444.0

$452.6$476.8

$532.1

$553.3

You’ve heard it a hundred times. “Your call is

important to us, please hold for the next available

representative.” So you hold…and hold. Seconds turn to

minutes and there’s no rep to be found. The receiver feels

like a 50-lb ear lobe. The recording burrows into your brain

like “It’s a small world” or that Oscar Mayer jingle. Welcome

to customer service at the big phone company.

Inc. 5000 awards

Revenue(millions)

Network InfrastructureTelePacifi c served metro areas

National voice/data network

SSAE 16 datacenters

TelePacifi c runs its own meshed fi ber network with more than 1.2 million lines in service in California and Nevada, spanning fi ve ILEC territories.

TelePacifi c’s acquisition of Tel West gives us a major foothold in one of the largest regional markets in the U.S.

TelePacifi c earned a Next Generation Network award for technology in 2011

Our MPLS solutions can connect multiple business locations across the country in a private cloud environment that can be combined with colocation for redundancy and higher application availability.

95 percent of calls into customer care are answered within 30 seconds

93 percent of calls into customer care are resolved on the fi rst call

92 percent of our customers tell a third-party survey company that they are satisfi ed with our service

99 percent invoice accuracy underscores our attention to detail

Our Metric SystemWe are so committed to quality service that we have created metrics that we measure ourselves against on a weekly basis.

was once a local company serving local markets has morphed

over the past decade into a national provider that reaches all

the way from the Canadian border to the Atlantic seaboard.

Even so, we’ve held fast to the idea that our customer service

needs to remain courteous and responsive, with a willingness

to “do the right thing.” We are continually expanding our service

offerings based on customer feedback. We take customer

feedback seriously, too, and are so committed to service

quality that we created metrics that we measure ourselves

against on a weekly basis. We feel it’s one of the best ways to

create visibility and accountability across the company, from

the executives to the sales team to the customer care folks.

We discuss and work every issue, every account and every

customer experience, striving for continual improvement. And

it’s working. Listening to our customers keeps our churn rate —

or the number of customers leaving each month — lower than

the industry average.

Serving customers from fi ve to 5,000 lines.

We have more than 40,000 customers with over a million lines

in service. And each one is important to us because we care

about their business and how we can help them work most

effectively and effi ciently. We understand the challenges they

face establishing themselves in a busy marketplace, because

we faced the same challenges. We want to help you compete

with the “big dogs” and succeed. What makes us so capable?

Besides our talented employees and commitment to our

customers, TelePacifi c offers services from 5 lines to 5,000.

Everything from bite-sized phone and data service to state-wide

offi ce networks to national hundreds-of-locations retail chains.

A long history of consistent growth

TelePacifi c has grown both organically and through acquisition

— from 100,000 lines in 2002 to more than 1.2 million today. In

fact, Inc. Magazine has named us to its list of fastest growing

private companies for fi ve years straight. What’s most telling

about this strong growth is that 75% of it is from customer and

channel referrals. That means we’re doing a lot of things right.

Doing right by you.

We’ve said a lot about us, so let’s end with something about

you — our promise to you. We promise to:

n Exceed your expectations by delivering on time and on

budget — whether it’s installing a new service, upgrading

equipment or simply being there when you need us

n Keep in touch with you on an ongoing basis to ensure our

services are meeting your needs

n Save you time and money, freeing you to build your

business and succeed

n Provide accurate billing with a less than 1% error ratio

n Answer your call in signifi cantly less time than it

took you to read this

We promise not to keep you waiting.

Services In The CloudThanks to our new robust infrastructure, TelePacifi c is moving into managed services in a big way. By moving to the cloud with hosted applications and distributed capabilities, the companyis staying at the forefrontof communications technology.

Voice Data Internet CloudServices

elePacifi c may be a private company, but its executive team has

been in the public eye for decades.

CEO Dick Jalkut has more than 35 years

of top end experience in the telecom

industry. He served as president, CEO,

and chairman of NYNEX Telephone

Companies, which included New York

Telephone, New England Telephone

and the NYNEX Service and Technology

companies.

During his 32-year tenure with NYNEX

and its predecessors, Jalkut oversaw the

voice, data, Internet and usage services

of NYNEX’s seven state operation. He

presided over an organization with more

than 80,000 employees and 16 million

customers, producing more than $15

billion of annual revenue.

In 1997, NYNEX merged with Bell

Atlantic to form Verizon. After

serving in the leadership team

coordinating that successful

merger, Jalkut moved on to

lead the start-up of Pathnet,

a wholesale provider of

services to more than

100 second- and third-tier

markets located across the

U.S.

Other TelePacifi c executives have

held top positions at fi rms like AT&T,

Verizon, Bell South, Sprint, Bell Canada,

Global Crossing, and Accenture. So

TelePacifi c is indeed in good hands.

TelePacifi c Business Services T

TelePacifi c is indeed in good hands.

than 80,000 employees and 16 million

customers, producing more than $15

billion of annual revenue.

In 1997, NYNEX merged with Bell

Atlantic to form Verizon. After

serving in the leadership team

markets located across the

U.S.

Other TelePacifi c executives have

held top positions at fi rms like AT&T,

Verizon, Bell South, Sprint, Bell Canada,

Global Crossing, and Accenture. So Global Crossing, and Accenture. So

customers, producing more than $15

billion of annual revenue.

In 1997, NYNEX merged with Bell

Atlantic to form Verizon. After

serving in the leadership team

markets located across the

U.S.

Other TelePacifi c executives have

held top positions at fi rms like AT&T,

Verizon, Bell South, Sprint, Bell Canada,

Global Crossing, and Accenture. So Global Crossing, and Accenture. So

Engineered for reliability andperformance, our Ethernet Virtual

Private LAN Service affords private secure VLAN connections over our MPLS

core network. From a single E-HUB connection, carriers can service their

customers from anywhere withinour coverage area.

Closing Tidbits

Wholesale ServicesTelePacifi c Wholesale refl ects a facilities-

based company with over 50,000 fi ber

route miles connected to more

than 450 local serving offi ces

(LSOs). We cater to carriers,

service providers and cable

operators of all sizes.

n Local Transport Services

- Ethernet and TDM

n Data Services

- Internet and MPLS

n Colocation Services

- SSAE 16 datacenters

- Carrier class

n Local Exchange Voice Services

- UNE-P Replacement and PRI

Bakersfi eld | Camarillo | Carson City | Fresno | Garden Grove | Irvine | Las Vegas

Los Angeles | Modesto | Napa | Ontario | Palm Springs | Reno | Sacramento

San Diego | San Francisco | San Jose | San Luis Obispo | San Rafael | Santa Ana

Santa Barbara | Stockton | Walnut Creek | Woodland Hills | Austin | Corpus Christi

Dallas | Fort Worth | Houston | San Antonio

telepacifi c.com

n The largest competitor to AT&T, Verizon, and CenturyLink in California

and Nevada with 50% of CLEC marketshare

n An expansive footprint in the largest metro areas in Texas

n Named to Inc. Magazine’s “Fastest Growing Private

Companies in America” six times (2007 through 2012)

n Monthly governance meetings; audit committee includes

former CA Governor Pete Wilson (board member since 1999)

n Over 1,500 employees across 30 regional offi ces and four call centers

he largest competitor to AT&T, Verizon, and CenturyLink in California

Over 1,500 employees across 30 regional offi ces and four call centers

3-time recipient of the Internet Telephony Product of the Year Award

Some service availability maybe limited by geography.

Local/LD

Toll-Free

Conferencing

Mobile

Private IPMPLS QoS

VPNs

Colocation

Managed Security

Private Line

1 Mbps to 1 Gbps

Fixed Wireless

Network Redundancy

Hosted PBX

Desktop & Server Backup

Hosted Exchange

Datacenter