community and client services - mackay council · the budget for the project. ... 2012-13 2013-14...

Community and Client Services 1 December 2016 to 31 January 2017

Community and Client Services Monthly Review

1 December 2016 to 31 January 2017


Table of Contents

Highlights of the Month 3

Workplace Health & Safety 5

Financial Data 7

Review of Operations

Community Lifestyle 8 Mackay Entertainment and Convention Centre and Events 17 Corporate Communications and Marketing 20 Emergency Management 26 Health and Regulatory Services 28


Highlights of the Month

PROGRAM PROJECT DETAIL COMMUNITY LIFESTYLE

Sarina Community Christmas Celebration

Christmas for Everyone drop-in service

Australia Day celebrations at Finch Hatton

The Dudley Denny City Library (DDCL)

Event was held on Saturday 10 December. Approximately five hundred people attended the celebration, which included the lighting of the community Christmas tree.

The Community Programs team supported the Christmas for Everyone Committee who provided a drop-in service on 25 to 27 December. The service operated from the Salvation Army Hall with participants able to access food, takeaways, recreational facilities, referral to other agencies, support or simply a chat.

Valley District Youth Council supported the Valley District Australia Day Committee by organising and supervising children’s activities and “Aussie”-themed games, as well as performing 4 entertainment pieces at an event held at Finch Hatton Showgrounds.

The Dudley Denny City Library was opened in December and was an exciting period full of activity. The community has responded tremendously to the new library, with more than 22,000 people visiting the facility in its first few weeks of operation, with numerous new members being signed up

MECC & EVENTS Total event management software tool

The team have been working hard in January to get the venue ready for another busy year of events with the added workload of finishing a project to provide the staff a total event management software tool. This software upgrade will streamline the management of events at the MECC and offsite and make communication with our customers and hirers a better experience for all with an expected completion date of 30 March.

CORPORATE COMMUNICATIONS & MARKETING

Australia Day awards night

Revised Council Connect Strategy

Strong video engagement on Facebook with Mayor’s Christmas-New Year video messages

Gala event with over 520 people attending, including 180 nominees. The event was well received by those who attended and put the spotlight on our community volunteers.

The strategy has been reviewed and changes made to further enhance the delivery of the information to the community. It includes a larger presence on the Daily Mercury website and a change in approach to the TV advertorials.

Two specially produced videos were widely viewed on council’s social media platforms. A specially produced video on the Senior Pets Adoption program proved popular.


EMERGENCY MANAGEMENT (EM)

River and Rain Alert Stations Project

Inspector General Emergency Management (IGEM) Report

This project has commenced. Grant funding from the Department of Infrastructure, Local Government and Planning of $384,000 has been received. This is 60% of the budget for the project.

The IGEM Report was tabled in Parliament with very positive comments about Mackay

HEALTH & REGULATORY SERVICES

Overgrown Properties Customer requests received relating to overgrown properties increased sharply by 32% in January compared to the previous month. In December 2016, 46 requests were received and this increased to 153 in January 2017. (This is in line with previous years because of increased rainfall and high temperatures.)

Bridget Mather Director Community and Client Services


Workplace Health & Safety Summary

Fifteen incidents were reported during January. No lost time injuries or lost days were recorded in January.

For the 2016-17 year to date, there have been three lost time injuries recorded, with a total of six days lost.

Incidents and Injuries

Five injuries to MRC employees were reported in January:

• Three separate incidents of library staff being verbally abused by library customers.• A worker experienced a minor puncture wound when a car door blew shut against their leg.• A library worker received a cut to the finger while shelving books.

Other incidents included: • A worker tripping over in a carpark.• A vehicle incident, involving minor damage.

Seven incidents involved a member of the public slipping and / or falling including:

• A serious fall from height at Dudley Denny City Library, where the injured person suffered fractures.This incident has been investigated and a report produced for Workplace Health and SafetyQueensland.

• Other incidents resulted in minor injuries including cuts and grazes.

Each incident is investigated and appropriate corrective measures implemented, to reduce future risks.


Lost Time Injuries & Days Lost

Department 2012-13 2013-14 2014-15 2015-16 2016-17

LTI Days Lost LTI

Days Lost LTI

Days Lost LTI

Days Lost LTI

Days Lost

Corporate Communications

Community Lifestyle 1 9 3 98 2 4

MECC & Events 1 2 2 57 1 11 2 4

Emergency Management

Health & Regulatory Services 1 4 1 2

Community & Client Services 3 15 5 155 1 11 2 4 3 6

Glossary Incident Any unplanned event resulting in, or having a potential for injury or ill health.

Lost Time Injury (LTI) Incidents that resulted in a fatality, permanent disability or time lost from work of one day / part of a day or more

Total Recordable Injuries (TRI) Incidents that result in a Lost Time Injury (LTI), Suitable Duties Injury (SDI) and Medical Treatment Injury (MTI)

Community and Client Services Monthly Review 1 December 2016 to 31 January 2017

Financial Data - January 2017

Operating Result YTD Budget YTD Actual Variance %

4.01 - Community & Client Services Management 204,422 184,065 (20,357) 90%4.03 - Community Lifestyle 3,785,595 3,321,331 (464,264) 88%4.04 - MECC & Events 1,210,848 1,575,528 364,680 130%4.05 - Corporate Communication & Marketing 720,260 665,464 (54,796) 92%4.07 - Health & Regulatory Services 1,244,263 796,355 (447,909) 64%

public health and safety responses4.08 - Emergency Management 657,246 562,813 (94,433) 86%TOTAL OPERATIONAL 7,822,635 7,105,555 (717,079) 91% On Track

Capital Expenditure 307,153 321,339 14,186 105% On Track

Comments

On TrackBudget on track when committals taken into accountBudget position improving as revenues are risingOn TrackOn Track. Budget still remaining for potential

On Track. Vacancies earlier in the year now filled


Community Lifestyle

Community Programs The Community Programs team has relocated short term from the Gordon Street Administration building to 42 Wellington Street. Community Programs will ultimately relocate to the former City Library building following its refurbishment. Number of Community Enquiries – 1,450 Number of Emergency Relief Assistance Packages Provided –18 Community Development Activities

• The $2 million Better Community Building Fund grant round closed on 29 January. Council received 48 Expressions of Interest, which will be assessed during February, after which successful applicants will be invited to submit detailed applications.

• The Sarina Neighbourhood Centre provides an office to enable Mackay based services to provide

outreach services to members of the Sarina Community. The room is well used with 30 bookings supporting 86 members of the community during this reporting period. This space is utilised by organisations such as Mackay Womens Centre, The Domestic Violence Resource Service, Centacare, Pathways and Child Safety. In addition the meeting room at the Centre is utilised on a regular basis by Max Employment and Work Connections.

• Fifteen members of the Valley District Youth Council worked with the Pioneer Valley Rotary Club to deliver the Valley District Christmas Fair. The event was well attended by members of the community.

• The Youth Development Officers, along with the Neighbourhood Centre Officer, are undertaking an

audit of policies and procedures to ensure all services comply with the Human Services Quality Framework. This is a requirement of the Department of Communities, Child Safety and Disability Services which provides funding for the services.

• The School Holiday program at the Sarina Youth Centre was well-attended by young people, and

involved a range of structured activities.

• Planning is underway for Mackay’s Got Talent 2017. The activity aims to provide a development opportunity for young emerging artists and performers. The finals will be held on Saturday 8 April to coincide with National Youth Week.

• The RAP Working Group has been reconstituted which consists of council employees and

management (both Indigenous and non-Indigenous), and external delegates, including Traditional Custodian representative. A Workshop has been scheduled with the Working Group to develop the next RAP. Reconciliation Australia will provide comment and review the draft RAP before providing their final endorsement.

• Assistance has been provided to a number of community organisations seeking to submit applications

to both the Community Grants and Better Community Building Fund programs.

• Feedback on the Queensland Government Strategy for Social Infrastructure was prepared and submitted.


• Council’s Multicultural CAMS Officer organised and ran an Australian South Sea Islander “Community Leadership” forum for young people in Innisfail on 6 December. As a result of the program, a discussion and support program will be developed to enable young people to be engaged and connected with their culture.

Sport & Recreation 18 meetings and events were held, highlights included:

• Facilitation of various meetings between sporting clubs to encourage sharing arrangements in an effort to ensure the long-term viability/sustainability of the clubs.

• Final preparations being made for the 2017 Sports Expo and Sign-on Day to be held at the Mackay

Entertainment and Convention Centre on Sunday 12 February. A record number of clubs have registered to take part and a range of sporting identities have signed up to support the event. The 2018 Commonwealth Games Mascot, Borobi, will be in attendance and the Office of Commonwealth Games will have a stand at the Expo.

• Supporting the organising committee of the Mackay Peaks Challenge as part of Bike Week 2017.

• The bike education program, Safety Circus, will be rolled out during 2017 to Year 3 students across

the region with the support of Mackay Police (Crime Prevention Unit) and council’s Sport and Recreation team.

Community Meetings / Events / Interagency Meetings. 114 meetings and events were held. Activities included:

• Planning is well underway to deliver a Community Strengthening Board Development Conference in conjunction with Rio Tinto and Sarina Bendigo Bank, to be held in venues across the region in March 2017.

• Nominations are now open for the 2017 Women Who Make Us Proud Awards to be held in Mackay

and Sarina. These awards, which will be held 8 and 9 March, align with International Women’s Day and Queensland Women’s Week.

• Supporting the Mackay and District Italian Association to plan and deliver an Italian Street party

scheduled for 29 April.

• Assisting and supporting the Chinese community with the planning and delivery of Chinese New Year celebrations to be held in February in the City Centre.

• As part of a commitment to sustainability, the Art Is In calendar of the Arts is no longer being printed.

The information is now distributed to the community via the Creative Mackay Facebook page. There has been a pleasing community response to this initiative, with 463 members regularly posting information.


Community Grants and Sponsorships The following In-kind Assistance Requests were approved during the reporting period.

Applicant Request Cost

Grant Broadcasters

Provision of 15 general and 10 recycle bins, and effluent removal in support of the 4MK Carols in the City.

$1,511.61

The Pyjama Foundation

Waiver of park hire fees at John Breen Park in support of their Annual Christmas Party.

$79.00

Sarina Surf LifeSaving Club Inc

Provision of 10 general and recycle bins, mowing of park and cleaning of toilets in support of Carols by the Beach.

$223.96

Volunteer Marine Rescue Midge Point

Provision of 2 general and recycle bins in support of their Volunteer Showcase event.

$113.87

Rotary Club of Pioneer Valley

Provision of 10 general and 5 recycle bins in support of their Christmas Fair.

$185.24

MRC Youth Department

Provision of 2 general and recycle bins in support of 3 skateboarding clinics.

$113.87

Department of Aboriginal and Torres Strait Islander Partnerships

Raising banners in Victoria Street for Reconciliation Week and NAIDOC Week 2017.

$850.00

Zonta Club of Mackay

Colouring the Civic Precinct Fountain purple in support of International Women’s Day in March.

$560.00

Sarina Surf Lifesaving Club

Provision of 10 general and recycle bins, and mowing in support of their Australia Day Event.

$223.96

Pioneer Division QCWA

Widening the driveway to enable safe vehicle access at 5 Robin St, Slade Point.

$1,962.59

Qld Rugby Football League Ltd

Colouring the Civic Precinct Fountain maroon in support of Maroon's Fan Day.

$560.00

Mackay Musical Comedy Players

Colouring the Civic Precinct Fountain green to support the promotion of the musical Wicked.

$560.00


Nude Lunch- Ovarian Cancer Exposed

Colouring the Civic Precinct Fountain teal in support of Ovarian Cancer Awareness month.

$560.00

Sarina Surf Lifesaving Club

Provision of 10 general and 10 recycle bins and mowing in support of the North Barrier Branch Surf Lifesaving Championships.

$223.96

Junior Sporting Grants

Applicant Request Cost

Luciano Forte Australian Futsal team – Brazil Futsal Tour 2017 $300.00

Museums Two oral history projects have commenced – one to capture the history of the Greenmount Historical Homestead and one to capture the history of sawmilling in the Pioneer Valley.

Notes: Greenmount Heritage Fair staged in May every year and museums across the region close during the summer months.


Libraries

Library Highlights

• Opening of the new Dudley Denny City Library (DDCL) and relocation of operations in December was an exciting period full of activity. The community has responded tremendously to the new library, with more than 22,000 people visiting the facility in its first few weeks of operation, with numerous new members being signed up

• The Heritage Collection has experienced an increase in research inquiries and a steady flow of visitors to the new space in DDCL.

• The delivery of additional children’s programs during the school holidays, which were well-attended.

Note: 5 library branches were closed for 10 days over Christmas/New Year, which has impacted YTD statistics. It is expected that KPIs will be achieved by year end following the opening of the DDCL.

Service/Activity YTD Achievement

Annual KPI

RAG Status Comment

Library Loans 312,883 620,000 On Track

Database Hits 9,832 25,000 Numbers indicate content is meeting community demand

Social Media Followers 3,008 1,500 Reflective of a deliberate social media campaign leading to increased engagement

In-Person Visits 201,723 400,000 Reflects closure of the City Library but expect to return to on track with the impact of the DDCL

Web Visits 166,879 300,000 Reflective of the trend to on-line access to resources

Heritage Collection Visits

50

600

Heritage Collection (HC) Room was closed to enable deaccessioning of the collection prior to relocation to DDCL from July to December 2016 The new HC Room at DDCL has opened and is proving popular with customers

Active Volunteers 70 65 On track

Programs/Events/Classes 12,224 25,000

The number of scheduled programs/events and classes has been reduced whilst staff focused on the DDCL project. The new library will provide the opportunity to deliver more programs/events and classes, to enable achievement of KPI by year end.


Artspace Mackay

Current Exhibitions - Artspace Mackay • Gallery One – Copier Jam! A touring exhibition that showcases current zine, independent comic creators,

collectives and distributors from across Australia. The exhibition includes the publications alongside original art, layout pages, workings and a vending machine that distributes zines. Three local zine makers are included in the exhibition.

• Gallery Two A - Pet Portrait Project - The Pet Portrait Project is an Artspace Mackay community art project that is inspired by the love, humour, comfort and inspiration that is shared between a person and their pet. For this heart-warming venture, the gallery encouraged talented people in our region of all ages and backgrounds, from beginners to experienced artists, to make an artwork to pay tribute to their pets. The entry fee of $5 and the contents of the donation box have been donated to the Mackay branch of the RSPCA, a sum of more than $600.

• Gallery Two B - hosts Focus on the Collection with artworks by Wiradjuri artist Karla Dickens. Created from an intensely personal place, it is this authenticity that powers each work.

• Gallery Three - Very woofy – Noel McKenna - a selection of McKenna’s artist’s books, alongside the artist’s recent donation of fourteen works on paper.

Service/Activity Monthly Achievement Dec 16/Jan 17

Monthly Achievement Dec15/Jan16

Comment

Visitors: Artspace

2,545 1,659 Visitor numbers fluctuate month on month depending on the timing of exhibitions

Web Visits 2,188 1,107 Website visitor numbers strong and steady for this period

Total Number of e-Newsletter Subscribers

1,801 1,425 Subscribers consistently fluctuate

Facebook Subscribers 4,180 2,652 Exhibitions 4 3 Public Program Participants 746 450 This is traditionally a less busy

period for the gallery with no school visits, etc., however, popular free drop-in activities for all ages, as well as the very successful Pet Portrait Project community project exhibition, helped numbers to remain relatively strong.

Public programs (inc tours, BMA Kidspace, workshops, exhibition openings, markets, etc)

7 5 Larger attendances to events in this period were for the exhibition opening and free drop-in activities.


Community Engagement

Status of Community Engagement (CE) Activities

Project Name: description of activities Department Area &

Councillor Current Action

(What CE is currently doing)

Future Actions

(What is the next CE step)

Beach Plan Review: Bucasia, Blacks Beach, Midge Point and Grasstree Beach: preparation of engagement plan

Development Services All Councillors Reporting Completion

and archive

Proposed lease to Sarina Ski Boat Club at Middle Creek Dam: consult community (residents and property owners and Sarina Water Ski Club Inc.)

Organisational Services

Southern Region - Cr Martin Bella

and Cr Karen May

Community Meetings

Connecting Mackay Letters/Emails

Public Notification

Nita Fleming Oval (and Novar Court Residents) at corner of Juliet Street and Bridge Roads: consult residents, sporting club and community organisation

Organisational Services

City - Cr Kevin Casey

and Cr Amanda Camm

Community Meetings

Letters/Emails

Completion and archive

0123456

No.

of C

omm

unity

Eng

agem

ent A

ctiv

ities

Mackay Regional Council Program (Program Manager)

Community Engagement Activities by Program 1 December 2016 to 31 January 2017





Future Actions


Sale of council-owned land: advise residents of proposal to sell land at 24 Heathwood Court, Hampden by tender and proposal to further investigate proposal to sell part of Milton Street Park

Organisational Services All Councillors Letters/Emails Completion

and archive

Charles Hodge Avenue & Malcomson Street intersection upgrade: planning consultation with residents and businesses regarding intersection upgrade (installation of traffic lights)

Engineering & Commercial Infrastructure

Northern Suburbs - Cr Justin Englert and Cr Fran

Mann

Letters/Emails Stakeholder

Liaisons


Liaisons

Mt Oscar Water Augmentation: advise Mt Pleasant residents of water main works in various streets

Development Services


Mann

Letters/Emails Completion and archive

Sewerage Pump Station Upgrades: advise various residents of upgrade of sewerage pump stations


All Councillors Letters/Emails Letters/Emails

Improving access to Anzac Avenue Sewerage Pump Station: consultation with owners of properties adjacent to the site regarding proposal to have an easement on each property to provide a safe, turnaround for trucks


Western Region - Cr

Ross Walker and Ayril

Paton

Letters/Emails Resident meeting Letters/Emails

Community Halls - Long Term Sustainability

Organisational Services All Councillors

Letters/Emails

Connecting Mackay

Letters/Emails

Connecting Mackay

CBD Water Main Inspections: advise residents in Gordon St, East Gordon St and Goldsmith St of water main condition



and Cr Amanda Camm

Letters Stakeholder

Liaisons






Future Actions


inspections

Animal Management Strategy Community & Client

Services All

Councillors Planning Planning

Bell Creek Bridge Remedial Work Engineering &

Commercial Infrastructure


and Cr Karen May

Letters/Emails Completion and archive

Platypus Beach - Mirani Development Services All

Councillors Planning Letters/Emails Media Release

Marlborough St Footpath



and Cr Karen May

Letters Completion and archive

Gibson St - new water main construction Engineering &

Commercial Infrastructure


and Cr Amanda Camm

Letters Completion and archive

Fourways Flood Barrier Project: consultation with property owners regarding site visits by consultants, GHD



and Cr Amanda Camm

Stakeholder Meetings


All Wheeled Sports Plaza



Mann

Planning Letters/Emails Stakeholder

Liaisons

Community Development Strategy Community & Client

Services All

Councillors Planning

Connecting Mackay


Liaison


Mackay Entertainment & Convention Centre and Events Overview • The MECC has had similar attendances to December / January 2016 on average. • The team have been working hard in January to get the venue ready for another busy year of events with

the added workload of finishing a project to provide the staff a total event management software tool. This software upgrade will streamline the management of events at the MECC and offsite and make communication with our customers and hires a better experience for all with an expected completion date of the 30th of March.

• The MECC Sales and Marketing team are working with Corporate Communications to get the new MECC web site ready to go “Live” on the first of February.

Business Events Development

• The staff are busy preparing for AIME 2017 in Melbourne in February. AIME is gathering of Business Events decision makers from across Australia and the Asia Pacific with approximately 4500 in attendance.

Festivals and Events

New Year’s Eve River Party Due to the changeable weather forecast, the New Year’s Eve event was relocated to the wet weather venue of the MECC two days before the event. Despite the change of venue, the early family-entertainment portion of the event was very well attended with over 1,500 people attending. This number declined after the 9pm fireworks with only several hundred people staying at the MECC through to midnight for the evening’s entertainment. We are currently working with the Economic Development team on the format of the 2017 event. Festival of Arts Programming for the 2017 Festival of Arts is being finalised, and work is starting on securing the required sponsorships for the events. We are currently waiting on the outcome of a Festival Australia grant, which is required to deliver one of the major events of this year’s program. The grant recipients are expected to be announced shortly. Easter Carnival Preparations for the 2017 Easter Carnival are now underway, with the event relocating back to Bluewater Quay this year so that we can also showcase the Pioneer River as part of this event. As well as the popular Easter Egg Hunt and children’s workshops, the events team is working on other items to showcase our river.


Annual Target

as at JANUARY

2017 Comments

Number of Performances fully cost recovered

50% 50% On Track

Minimum number of catered functions (excluding performances)

140 60

Year to date figure low, however advance bookings for rest of the year indicate KPI's will be met

Average attendance at events Auditorium 550 Auditorium 399 On Track

Foyer/space 100

Foyer/space 340 Met

Halls 600 Halls 697

The year to date figure is adjusting to target It was abnormally high earlier in the year due to Spirit of Anzac.

One Hall only 200

One Hall only 335

The year to date figure is abnormally high due to Spirit of Anzac. This will start to show correction as the year progresses

Number of non-utilised days 90 45 On Track

Number of Performances at the MECC

200 167 On Track

Number of Conferences/Expos 20 14 On Track

Number of Events with Attendance from outside Mackay Region LG area (Post Code Data)

40 18 On Track

Number of Student Attendances 2,000 1,593 On Track


Number of workshops > Youth 6 3 On Track

Number of engagement workshops/activities

5 7 On Track

Yearly occupancy of facility 175,000 107,896 On Track

Customer Hire Satisfaction 80% 95% On Track

Number of regional events assisted through either financial or in-kind assistance

6 10 Exceeded Target

Number of regional events ticketed 8 7 On Track


Corporate Communications and Marketing

Overview Media and promotion support was provided for the opening of the Dudley Denny City Library in December. The Library opened prior to Christmas and the team co-ordinated an afternoon outside broadcast with STARFM on Friday December 23, 2016.

A TV-Radio advertising campaign in collaboration with Economic Development has been developed to extensively promote the two council-funded football games, which are being held in February 2017. The campaign was launched immediately after Christmas to take advantage of the January summer sports period.

Work is progressing on the re-design of the MECC website and updating the MECC visual branding guide. This work is being done in-house, presenting a significant saving to council and the MECC.

Much of December and particularly January focussed on finalising Australia Day nominations and co-ordinating the gala awards night. Council received a record 180 nominations for the awards, with 539 people attending the event on January 25.

Council funded 10 community events on Australia Day and was well received in the community. A review of the events will be held in February to ascertain the extent of support and whether any changes are required for 2018.

Australia Day Citizenship Ceremony resulted in 89 new Aussie attending the event at the MECC on Australia Day. Philip Kemp, Yuibera Elder, provided the Welcome to Country and live entertainment was sourced to give it a special feel for the morning.

A review of Council Connect, council’s community information-communication strategy, resulted in some changes. These changes are designed to better inform the community during 2017.

Changes include expansion of the monthly print edition to now include better synergy with the Daily Mercury website on the day it is published. This enables the stories to be placed on the Mercury website as “local news” and includes one feature story. This will generate extra coverage for Council Connect

The Television section has been revamped and will be launched in February 2017. The 60 second production now features council staff, explaining their jobs and how they deliver services for the community.

A special Christmas video message from the Mayor was well received on social media. The video had 8,400 views with a reach of almost 25,000.

Feature story produced for the Local Government Annual Report. It featured the City Centre Revitalisation project and Dudley Denny City Library construction.


Website visits to council-owned websites – December 2016

Website visits for January – strong visitation due to wet weather event

0

10,000

20,000

30,000

40,000

50,000

60,000

Artspace MECC Mackay CityCentre

BotanicGardens

MackayRegionalCouncil

Sarina SugarShed

1,003

10,590

5,254 1,393

51,748

1432

0

10,000

20,000

30,000

40,000

50,000

60,000

70,000

Artspace MECC Mackay CityCentre

BotanicGardens

MackayRegionalCouncil

Sarina SugarShed

1,510

15,701

3,080 1,040

67,313

979


Monthly trend for website visits for mackay.qld.gov.au

eNewsletter Subscribers as at January 2017

Artspace: 1801 (Last month: 1819)

Botanic Gardens: 1324 (Last month: 1321)

Community Development: 1296(Last month: 1307)

Council Connect: 2694 (Last month: 2701)

Library: 2410 (Last month: 2417)

Creative Mackay Ebulletin: 1399 (Last month: 1414)

Recreation Services: 1228 (Last month: 1224)

Mackay Region Planning Scheme 1389 (Last month 1385)


Social Media trends

Facebook growth continues with council being on track to reach 15,000 likes by June 2017. Recorded over 400 likes during January, due to significant wet weather event.

Top four engaged videos in December-January

VIDEO REACH VIEWS

Christmas Lights voting decisions 40,200 5,600

Senior Pets adoption story 39,300 28,400

Dudley Denny opens its doors 23,800 7,600

Mayor’s Christmas video message 24,900 8,400


Advertising-Marketing & PR spend across all council programs to January 2017

Christmas and Australia Day advertising dominated December expenditure. Australia Day awards night and Waste Services issues were major areas in January.

Operational advertising spend 16/17 under budget


There were 171 council-related stories posted during December, excluding radio

Media covered 113 stories on council issues and activities during January

39

131

1 0

Media Monitoring Break-Down December 2016 News Clips/Articles

Seven Television

Daily Mercury/Midweek

LG Focus

Courier Mail

19

90

1 1

2

Media Monitoring Break-Down January 2017 News Clips/Articles

Seven Television

Daily Mercury/Midweek

Cruising Helmsman

Core Mag

Courier Mail


Emergency Management Overview The emergency management team and SES volunteers are continuing to reinforce the “Get Ready” message throughout the Mackay Community. This has been done through the use of social media and community events. Upcoming events include: Sports Expo, Star FM Cyclone Day and Chinese New Year. Two Cyclone Shelter training courses were conducted for council and Police staff. NDRRA training by the Queensland Reconstruction Authority was conducted for council staff. A joint Emergency Preparedness presentation to all Civil Operations crew (approximately 180 staff) was conducted over the December and January period. The presentations were conducted at Paget, Sarina, Mirani and Calen. Exercises Emergency Management (EM) staff attended Isaac Regional Council’s LDMG discussion exercise, Theresa Creek Dam failure. During this exercise two EM staff were evaluators for the exercise.

Activity Event Comments Emergency Management Operations

January 2017 Rain Event. LDMG was at Lean Forward. 500mm plus of rain fell with Sarina area most impacted. Self-evacuations of some homes occurred and Sarina Cultural Hall was opened as an evacuation shelter to receive displaced persons.

SES Activations

Missing person – Finch Hatton Gorge

Mirani Group was activated after a male person went missing on a family outing at Finch Hatton Gorge. The man later found his own way out.

Stranded four wheel drivers – Crediton State Forest

Mirani Group responded to a request from QPS to assist in the extrication and provision of welfare support to 5 people who became bogged while four wheel driving in the Crediton State Forest. The people had no supplies and one was suffering from a medical condition.

Rain & flood event – 2nd to 7th January

Mackay and Sarina Groups responded to 28 requests for assistance from the public during this period. The majority of calls were for the provision of sandbags and tarps, with one request to chainsaw a fallen tree that was blocking driveway access.

Wheel of Fire, Finch Hatton Gorge response

Mirani and Mackay Groups were activated to perform a vertical rescue and casualty handling operation after a person fell 4 metres at the Wheel of Fire swimming hole and suffered broken ribs and a broken leg. The SES was joined by personnel from Queensland Fire & Emergency Services, Queensland Police Service and Queensland Ambulance Service. The operation took 4 hours.

Missing person – Dumbleton Weir

Mackay Group responded to a request from QPS to perform a land search for a missing male at Dumbleton Weir. The missing person was found in a stable condition.


Emergency Management Capital Projects & Facility Upgrades

SES Current Capabilities The Mackay Regional SES Unit currently has the capability to provide operators for the following core functions:

• All fleet has been reported as operational with the exception of: o 1 x flood boat that requires engine replacement o 1 x trailer to be re-registered

• Member training and competency maintenance is ongoing

Community Events

• Australia Day sausage sizzle and public awareness display at Bunnings North Mackay • Public awareness display at the Pioneer Valley Australia Day celebrations at Finch Hatton Hall

Membership Audit An audit is currently ongoing in order to provide a more accurate representation of SES membership numbers.

Project Phase Phase % Completion Budget Time Comments

Ness Street SES Facility Upgrade Project

Plan 15% Consultation of the concept plan for Ness St is completed. Quotes for tender for Fuel Tank removal sent out and closed 31st Jan 2017.

River and Rainfall Alert Stations Project

Plan 10% Identified locations of stations sites completed. Tree removal within these sites to commence Feb 2017. Working closely with the Bureau of Meteorology (BOM) so that stations are compliant with BOM standards.

Function Operators Flood boat rescue 21 Storm damage operations (general) - chainsaw / debris clean up - working safely at heights

137 33 37

Vertical rescue 6 Land search 107 Emergency traffic management 35


Health and Regulatory Services

Vector Control The table below represents the mosquito control work carried out by the Vector Control team in December 2016 and January 2017.

Sites Inspected Sites Treated Hectares Treated

532 286 2,440ha

Development Compliance – Proactive Audits

Licensing and Approvals Summary December 2016

Premises Premises Inspected % Compliant

Level of improvement required to reach compliance

New and Renewal

Applications Approved

Minor # Major + Accommodation 1 100% 1 Food 75 72% 27% 1% 27 Swimming Pools 1 Outdoor Entertainment/Event Permit

3

Vending 1 Skin Penetration 2 100% 1 Total 78 34

1 1 2 0

Completed Development Application ExpiredDevelopment Not Commenced Development Under Construction


January 2017

Premises Premises Inspected % Compliant

Level of improvement required to reach compliance

New and Renewal

Applications Approved

Minor # Major + Accommodation 7 72% 14% 14% 5 Food 36 58% 28% 14% 16 Swimming Pools 4 100% 2 Skin Penetration 3 100% Total 50 23 # Minor = small number and /or low risk requisitions required to be actioned by operator through an Officer issuing a verbal direction, inspection report or letter. + Major = high number and /or high risk requisitions required to be actioned by operator through an Officer issuing a notice or improvement notice. Proactive Patrols Proactive Patrols are conducted at times when dog owners are most likely to be walking with their pets.

Date Suburb Action / Comments 14/12/2016 Bucasia 8 dogs on leash

15/12/2016 Gooseponds, North Mackay 52 dogs on leash verbal cautions issued to 2 owners for dogs off leash

30/12/2016 North Mackay 8 dogs on leash 1 dog impounded

31/12/2016 Shoal Point 4 dogs on leash 31/12/2016 Bucasia 6 dogs on leash 07/01/2017 Eimeo 1 dog on leash 12/01/2017 Shoal Point 1 dog on leash

17/01/2017 Gooseponds, North Mackay 20 dogs on leash verbal cautions issued to 3 owners for dogs off leash

21/01/2017 Bucasia, Shoal Point no wandering dogs

21/01/2017 Ooralea 1 dog on leash 1 menacing dog warning letter issued 2 dogs impounded

22/01/2017 Gooseponds, North Mackay 11 dogs on leash verbal cautions issued to 3 owners for dogs off leash 2 infringements issued for unregistered, wandering dog

31/01/2017 Bucasia, Shoal Point No wandering dogs Pest Management

• Baiting Programs for wild dogs and pigs in December 2016 – 23 hours and in January 2017 – 10 hours.

• 135 properties were baited for wild dogs and pigs in 2016. • Surveying and spraying biosecurity risk weeds in December 2016 – 75 hours and January 2017 – 86

hours.


Education and Training Sessions Summary 2016 – No sessions for 2017 to date

Food safety training sessions are conducted for non-profit organisations and for food handlers at festivals and events. School education includes responsible pet ownership and dengue fever awareness. Customer Requests Throughout December, 2016, 518 requests for service were received, compared with 511 for December 2015. Throughout January, 2017, 609 requests for service were received, compared with 641 for January 2016. 79% were completed in nominated timeframes throughout this period. Health and Regulatory Services aim to complete 85% of requests for service within nominated timeframes, however, depending on the circumstances of each individual matter and the speed at which compliance can be achieved using compliance processes, timeframes for completion can be influenced.

319 356

0

50

100

150

200

250

300

350

400

Food Training School sessions

Atte

ndan

ce Y

TD

Education & Training Sessions


Monthly Infringements Activity The graphs below provide a summary of infringement activity for Health & Regulatory Services over the past 14 months. Officers regulate 2,525 on street car parks, off street car parks, loading zones and car parks designated for disabled people, daily.

50150250350450550650750

Regulated Parking Infringements Issued

InfringementsIssued

0

10

20

30

40

Local Laws, Development Compliance & Environmental Health Infringments Issued

Local LawsInfringements

DevelopmentComplianceInfringements

EnvironmentalServicesInfringements

Local Laws Infringements Environmental Services

Infringements Development Compliance

Infringements Fail to comply with menacing dog conditions – Dec 1, Jan 1

Deposit litter – individual – Dec 2, Jan 5

Nil.

Animal not registered within 14 days of keeping – Dec 9, Jan 17

Illegally dump waste less than 2500L - individual – Dec 2

Animal wandering at large – Dec 13, Jan 8 Fail to comply with dangerous dog conditions – Dec 1, Jan 1 Failure to comply with a compliance notice – Dec 6, Jan 7

community and client services - mackay council · the budget for the project. ... 2012-13 2013-14...

Documents