communication & safety precautions
TRANSCRIPT
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May our journey of learning is blessed by Him the Most Gracious &
Most Merciful
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Communication
& Safety
Precautions
Prepared for:
Unit Latihan KhidmatMasyarakat (ULKM),
Zagazig Medical Team (ZMT)
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Communication
Index of this slot:
Method of Communications
Conditions of Delivery
Importance in Medical Field
Improving this skills
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Verbal:
Writing
Saying (speech)
Sign Language
Non-verbal:
Intentional → Body Gestures (Body Language)
Unconscious → Facial Expressions
Vocal Characteristics → Pitch, Volume, Rate, Pauses
Methods of Deliver
Clarify Listen Encourage Appreciate Reassure
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Speech Delivering
Speaker
Content
Audience
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Acceptance (Trust)
Good History Taking
(Accuracy)
Importance
5 sense from the
patient during
examinations
Q&A about the
condition
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How to Improve
A) Background knowledge :
1. History taking (personal, c/o, present, past, family)
2. Information about diseases
3. Information about procedures
4. Information about preventive measures & treatments
B) Public Speaking (practice):
1. How can we deliver if we don’t know how?
2. Will it be effective just by mentioning few?
3. Know how to attract attention of the listener
4. Language of conduct & vocals characters to break any
barrier of understanding
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Safety Precautions
INDEX OF THIS SLOT:
For whom it may concern?
What are the hazards we could be
encountered with?
Preventive measures
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During Medical Check-up Procedures
Whom it may concern
Healthcare Seeker
Healthcare Provider
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The risk of infection following a needle-stick injury with needle from an
infected source patient is ~ 0.3% for HIV, 3% for hepatitis C and 6-30%
for hepatitis B. An effective response to occupational exposure to
blood or other body fluids involves the following:
Development guidelinesoutlining the first aid required, reporting mechanism and procedure to be followed for post-exposure prophylaxis and follow-up testing
Dissemination of guidelines
Information, education and communication
Provision of support and counseling
Where possible and indicated, provision of post-exposure prophylactic medication
Analyze reported cases of exposure to improve practices
Needle-stick injury
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Checklist
Hand washing after any direct contact with
patients
Safe collection and disposal of sharps
Gloves for contact with body fluids, non-intact
skin and mucous membranes
Wearing a mask, eye protection and a gown if
blood or other body fluids might splash
Covering cuts and abrasions
Cleaning up spills of blood and other body fluids
Safe system for hospital waste management and
disposal
Universal precautions
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Hand Sanitizers
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Examiner Precautions
Preventive Measures
Air borne
(droplet)
Blood
borne
Contact
Knowledge
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Take Care During
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Patients Precautions
Concerning with:
To ensure safety in form of:
Confidence &
Confidentiality
Current condition
Procedures done
Preventive &
Treatment Plans
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... It was narrated from 'Amr bin Shu'aib, from his father that his
grandfather said: "the Messenger of Allah said: 'Whoever
practices medicine when he is not known for that, he is liable.(Daif) ...
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"Teaching should be such that
what is offered is perceived as a
valuable gift and not as a hard
duty." - Albert Einstein