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WhatI can tellyou in this presentation???

HELPFULFUNNYSIMPLE

Booooom

IF THERE

IS ONEThing youTakeWithYou

FromThis

presentation...

EFFECTIVE LISTENING not

Hearing

I‘LL TELL YOU ABOUT 2 THINGS TODAY.

What do I mean by that? I‘ll show you:

HOW 2

COMMUNICA

TE

LISTEN

Your message has to be Understood

LET’S

GO

Activity # 1

Communication Process

• Communication is from Latin commūnicāre, meaning "to share"

Who is The best communicator of 2013 around the world???

• DO YOU KNOW????

The best communicator of 2013• The icon of human endurance, courage, grace and spirit.

• (P) OSTURES & GESTURES

• (E) PRESSIONS OF EMOTIONS

• (O) RIENTATION

• (P) RESENTATION

• (L) OOKS

• (E) YE CONTACT

Remember that you are dealing with “PEOPLE”

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Love is so caring…

Non-verbal; 55%

Tone of voice; 38%

Spoken words; 7%

What makes up what we hear

Non-verbalTone of voiceSpoken words

Communication process

feedback

message message messagemessage

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FEW FACTS

- Eye muscles are the busiest muscles in the body. Scientists estimate they may move more than 100,000 times a day.- You have over 30 muscles in your face to help you smile or frown.

It takes 17 muscles to smile and

43 to frown.

SO SMILE EVERYTIME YOU SEE SOMEONE,

IT IS very very ECONOMICAL.

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FEW MORE FACTS

- The strongest muscle in your body is your tongue.

USE IT EFFECTIVELY.

- It takes the interaction of 72 different muscles to produce human speech.

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LISTENING

Five - Levels or Modes of Listening

• Ignoring:Neglect or give no attention.

• Pretending:Trying to show that you care.

• Selective listening:Select parts of the conversation and ignoring the rest.

• Attentive listening:Paying attention to every minor detail.

• Empathic listening

49WATCH MY LIPS - Try to say something without moving ur lips and see if the others can tell what u are saying.

Meanings of hand gestures in different cultures

US= OK JAPAN=MONEY RUSSIA=ZERO BRAZIL=INSULT

Ways of communication

Aggressively

Passively

Assertively

• Lack of Sensitivity to Receiver

• Lack of Basic Communication Skills

• Insufficient Knowledge of the Subject

• Emotional Interference

• Lacking confidenceEncodin

g Barriers

•  Physical Distractions• Channel Barriers.• Long Communication

Chain.

Transmitting Barriers

• Lack of Interest. • Lack of Knowledge.  • Lack of Communication

Skills• Emotional Distractions • Information overload • Conflicting Messages

Decoding Barriers. 

• No Provision for Feedback

• Inadequate Feedback.

Responding Barriers

BARRIERS TO EFFECTIVE COMMUNICATION

Barriers

Wrong target

Wrong format

Wrong attitude

No/poorfeedback

Unclear message

Timing

Technical

breakdown

Wrong channel

Effective Communication skills

Body language(Smile, Eye

contact, Gestures, tone)

Cultural Sensitivity

Checking for understanding

Summarizing what has been said

Seeking Participation

Effective Questions

Simple Words

Connecting withThe audience

Tools for Effective Communication:

Men

• Emphasize status, power, and independence.

• Complain that women talk on and on.

• Offer solutions.• To boast about their

accomplishments.

Women

• Establish connection and intimacy .

• Criticize men for not listening.

• Speak of problems to promote closeness.

• Express regret and restore balance to a conversation.

Miracle Window

Be aware of

Verbal and

Non verbal Communication

Body Language is crucial

Communicate with your eyes

TONALITY Why don’t I take you to dinner tonight ?

Why don’t I take you to dinner tonight ?Why don’t I take you to dinner tonight ?

It’s not what you say it’s what you do.Action do speak

louder than words

Communication is

Two Way

Communication network types:

Grapevine

How to reduce the negative consequences of rumors?

Distortions in Communication

7 C’s of COMMUNICATION

Do You Know?

People remember:–10% of what they Read–20% of what they Hear–30% of what they See–80% of what they Speak

Understand what is being said

Most people don’t listen with the intent to understand but they listen with the intent to reply !

EFFECTIVE LISTENING

TO ACHIEV

E

Connect Emotionally and Rationally

Avoid Autobiography

Avoid Order

Avoid Ambiguity

Check Understanding

Seek to understand, then to understood, gain experience,

other respect, and to be wise. “Gandhi-G”

“Don’t criticize someone until you

have walked a mile in their shoes”

• Empathize by the other person• Know how to read non-verbal

communication• Improve listening skill• Be clear and to the point • Ask open ended questions• Tell people what you can do rather than

what you cant• If you don’t have something nice to say,

don’t say at all.

How to improve communication at work

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