1. Communication Barriers Communications Management in Leisure and Tourism

2. What is Communication Barriers??? Most individuals are unaware of the static they createwhen they communicate. What do static mean ? Staticis created when what you say is inconsistent withhow you say it. For example, suppose youre having a conversationand the other person says, in a boring, monotonevoice, Im so excited to have this opportunity to workwith you. Their facial expressions are lifeless. Theynever look you in the eye while theyre fidgeting with apen. Most likely youd question their credibility andknowledge, and not take action on what they have tosay. 3. Video Here is the video which called Stop CommunicatingIneffectively by Stacey Hanke and upload toyoutube in July 7 2010. 4. Lack of Enthusiasm Do you really believe your product is better than the competitions? Do you look as confident as you say you are? The benefits of your product will not be believable if you dont communicate your passion, enthusiasm, and commitment through your facial expressions. How to Avoid This Barrier Begin paying attention to the type of facial expressions you use and when youuse them. You may not be aware of when you frown, roll your eyes, or scowl. Make sure your facial expressions are appropriate based on your topic,listeners and objective. When youre smiling while communicating a serious ornegative message, you create a discrepancy between your facial expressionand your message. The same discrepancy applies when yourecommunicating a positive message without facial expressions. 5. Distracting Gestures Throughout the day, notice how you and others usegestures. Do you talk with your hands or gesture too often? If youreconstantly using gestures, youre not able to think on your feetand youre creating static. Do your gestures have purpose? Ask for constructive feedback from friends, family and co-workers: When I gesture do I look like Im talking with myhands? Do I use gestures too often or not enough? How to Avoid This Barrier Confident speakers use gestures to add emphasis to theirwords. To gesture with purpose, avoid locking your elbows atyour sides or creating the same repetitious gestures. Instead,expand your gestures from your sides and let your handsemphasize and describe your message. Add variety to your gestures by relaxing your arms back toyour sides after you complete a gesture. 6. Lack of Focus The more you add information that isnt necessary, thegreater the risk your listeners will misinterpret your point. How to Avoid This Barrier When you begin to say too much and feel like a train about toderail, put the brakes on and get yourself back on track PAUSE! Keep your objective in mind. Think in terms of what your listenerneeds to know about what you want them to do, not what youwant to tell them. Put thought into your words. Focus your message on three significant points. Pay attention to your listener. Are they hanging on your everyword or are they dazed? Are they attentive or fidgeting? 7. Verbal Static Um what perception like do you create youknow when you hearum a speakerusing uh words that clutter you know theirlanguage? Knowledgeable, credible and confident are labelswhich probably dont come to mind. We use non-words tobuy ourselves time to think about what we want to say.These words are distracting and your listener misses yourmessage. How to Avoid This Barrier Think on your feet. Get to the point and avoid rambling. Take a relaxing breath. Hold your listeners attention. Gain control over your message 8. Conclusion Communication is a key part in everyones life. Communicating is a skill that requires constantlearning. As easy as communicating may seem to be,communication is a rather complex skill for all peopleto master.