communication ethics for managers chapter three: communication ethics j.s. o’rourke university...
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Copyright ©2013 Pearson Education, Inc. Publishing as Prentice Hall3-3 Business Ethics “Ethics” refers most often to a domain of inquiry, or discipline, in which matters of right and wrong, good and evil, virtue and vice, are systematically examined.TRANSCRIPT
Communication Ethicsfor Managers
Chapter Three: Communication Ethics
J.S. O’RourkeUniversity of Notre Dame / USA
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Business Ethics“It is the application of what is good
and right to that assortment of institutions, technologies, activities, and pursuits which we call business.”
Manuel VelasquezSanta Clara University
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Business Ethics“Ethics” refers most often to a domain
of inquiry, or discipline, in which matters of right and wrong, good and evil, virtue and vice, are systematically examined.
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Business Ethics“Morality,” by contrast is most often
used to refer not to a discipline but to patterns of thought and action that are actually operative in everyday life. In this sense, morality is what the discipline of ethics is about. And so, business morality is what business ethics is about.
K.E. Goodpaster
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Integrity in BusinessThe Hudson Institute and Walker
Information surveyed 3,000 workers across the U.S. about their experiences and attitudes. Less than half said they believe their senior leaders are people of high integrity.
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Integrity in BusinessIn a recent poll, 53% of about 1,800
communications professionals said top management is an organization’s conscience. Their other responses, however, reveal that employers may be sending mixed messages.
Source: BusinessWeek
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In My Organization . . .“Discussion of ethical / unethical
conduct is encouraged” Agree: 46% Undecided: 28% Disagree: 26%
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In My Organization . . .“Unethical behavior that results in
personal gain is reprimanded” Agree: 68% Undecided: 23% Disagree: 09%
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In My Organization . . .“Unethical behavior that results in
corporate gain is reprimanded” Agree: 51% Undecided: 36% Disagree: 13%
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Three Levels of Inquiry The Individual
The Organization
The Economy
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Three Levels ofDecision-Making A moral point-of-view
An economic point-of-view
A legal point-of-view
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Three Kinds ofMoral Principles Utilitarianism
Rights
Justice
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The Nature ofMoral Judgments Normative judgments:
Conclusions involving values.
Non-normative judgmentsConclusions that are value-neutral.
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The Characteristics ofMoral Principles They have serious consequences for
human well-being. Their validity rests on the adequacy
of the reasons used to support and justify them.
They override self-interests. They are based on impartial
considerations.
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Making Moral Judgments Moral Awareness Moral Imagination Moral Identification and Ordering Moral Evaluation
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Making Moral Judgments Tolerating moral disagreement and
ambiguity. Integrating managerial and moral
competence. A sense of moral obligation.
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Applying Ethical Standards to Communication Oral communication. Organizational policies. Correspondence. Rituals, ceremonies, and
celebration. Slogans, symbols, corporate credos.
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Applying Ethical Standards to Communication Evaluations, promotions, and
rewards. Interaction with other organizations. Interaction with the government, the
press, and the public.
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