COMMUNICATION AND ITS COMMUNICATION AND ITS FORMSFORMS

Communication - definitionCommunication - definition

the process by which people exchange the process by which people exchange information or express their thoughts and information or express their thoughts and feelings feelings

VERBAL – NON-VERBALVERBAL – NON-VERBAL

verbalverbal 1. 1. spoken rather spoken rather

than written than written

2. 2. relating to relating to words or using words or using wordswords

3. 3. relating to a relating to a verb verb

non-verbalnon-verbal

Verbal communicationVerbal communication Oral (spoken)Oral (spoken)

1. face to face1. face to face (interaction, gestures, facial (interaction, gestures, facial expressions, voice,tone, fillers, expressions, voice,tone, fillers, pauses,laughter, sighs,repetition,pauses,laughter, sighs,repetition, hesitation, hesitation, explanation, simple, explanation, simple, spontaneous,cannot be taken back) spontaneous,cannot be taken back)

2. on the phone2. on the phone (speaker´s body (speaker´s body

language is not language is not seen)seen)

formal /informalformal /informal

Verbal communicationVerbal communication

WrittenWritten

1. formal letters, 1. formal letters, texts, emails texts, emails

(more complicated, (more complicated, more formal, requires more formal, requires planning and more planning and more time, structured, time, structured, precise choice of precise choice of words, can be reread, words, can be reread, stored, editted,one-stored, editted,one-way)way)

2. Informal letters, 2. Informal letters, text messages, text messages, emails, chatemails, chat

(less complicated, less (less complicated, less formal, spontaneous, formal, spontaneous, punctuation, pictures, punctuation, pictures, smiles, chat – smiles, chat – immediate feedback)immediate feedback)

Communication and new Communication and new technologiestechnologies

Communication in different Communication in different situationssituations

Communication and Communication and languageslanguages

-Esperanto-English-EU-taught at school-get to know other culture-business-self-confidence