communication
DESCRIPTION
COMMUNICATION • Process of understanding and sharing meaning. • exchange of thoughts, messages, or information, as by speech, visuals, signals, writing, or behavior. • is the process of sending and receiving messages or transferring information from one part (sender) to another (receiver) COMPONENTS: 1. PEOPLE – source and receivers of messages 2. MESSAGES – verbal and non-verbal form of the idea, thought or feeling 3. CHANNEL – provides the mode by which a message moves from the source to the receiver of the message 4. FEEDBACK - is the receivers of verbal and non-verbal response to the sources message 5. CODE – is a systematic arrangement of comprehensive collection of symbols, letters, or words that have arbitrary meanings and are used for communication. a. Verbal codes – symbols and their grammatical arrangement b. Non Verbal Code – all symbols that are not words, including your bodily movements, space and time, clothing, and sounds other than words. CONTEXT OF COMMUNICATION 1. INTRAPERSONAL COMMUNICATION – the process of understanding and sharing meaning within the self. 2. INTERPERSONAL COMMUNICATION – the personal process of understanding and sharing meaning between at least two people when relatively mutual opportunities for speaking and writing occur. 3. PUBLIC COMMUNICATION – the process of understanding and sharing meaning with an audience the person is generally identified as the source (speaker) and other are recognized as receivers (listeners). TYPES OF COMMUNICATION 1. VERBAL - simply the communication that is expressed through words. a. ORAL – conveying message, includes speeches, presentations, discussions b.WRITTEN – thought out, logical, clear of course 2. NON VERBAL – body movements, facial expression, 3. ELECTRONIC COMMUNICATION a. E-mail – uses the interact to transmit and receive computer generated texts and documents b. Instant and Text Messaging – use electronic messages c. Networking Software – nowhere has communication been transformed more than in the area of networking. Eg: face book, my space etc. d. Web Logs – websites about a single person or company that are usually updated daily. e. Video conferencing – permits employees in an organization to have meetings with people at different locations. MODELS OF COMMUNICATION • refers to the conceptual model used to explain the human communication process. 1. Claude Elwood Shannon and Warren Weaver in 1949 2. Interaction communication model 3. Transactional communication model Communication - barriers Inevitably, most businesses (perhaps all) suffer from failures in communication. Poor businesses suffer from persistently poor communications. Perhaps the best way to think about the way in which communication can go wrong is to think about what good communication would be like: - It would use appropriate language (e.g. no poor use of jargon; written so that the intended recipient can unTRANSCRIPT
is a process that involves exchange of information,
thoughts, ideas and emotions
• exchange of thoughts, messages, or information,
as by speech, visuals, signals, writing, or
behavior.
• is the process of sending and receiving messages or
transferring information from one part (sender) to another
(receiver)
COMPONENTS:1. PEOPLE – source and receivers
of messages2. MESSAGES – verbal and non-
verbal form of the idea, thought or feeling
3. CHANNEL – provides the mode by which a message moves from the source to the receiver of the message
4. FEEDBACK - is the receivers of verbal and non-verbal
response to the sources message
5. CODE – is a systematic arrangement of comprehensive
collection of symbols, letters, or words.
a.Verbal codes b. Non Verbal Code
1. INTRAPERSONAL COMMUNICATION – the process of understanding and sharing meaning within the self.
2. INTERPERSONAL COMMUNICATION – the personal process of understanding and sharing meaning between at least two people when relatively mutual opportunities for speaking and writing occur.
3. PUBLIC COMMUNICATION – the process of understanding and sharing meaning
with an audience the person is generally identified as the source (speaker) and other are recognized as receivers (listeners).
TYPES OF COMMUNICATION1. VERBAL - simply the communication
that is expressed through words.
a. ORAL – conveying message, includes speeches, presentations, discussionsb. WRITTEN – thought out, logical, clear of course
2. NON VERBAL – body movements, facial expression,
3. ELECTRONIC - communication by computer
A. E-mailB. Instant and Text Messaging C. Networking Software D. Web Logs E. Video conferencing
MODELS OF COMMUNICATION
- refers to the conceptual model used to explain the
human communication process.
• Claude Elwood Shannon and Warren Weaver in
1979
1. Different status of the sender and the receiver 2. Use of jargon 3. Selective reporting 4. Poor timing 5. Conflict
REFERENCES:1. AN INTRODUCTION TO HUMAN COMMUNICATIONBY: JUDY C. PEARSON AND PAUL E. NELSONPAGES: 5-17 – NATURE OF COMMUNICATION
2. ORGANIZATIONAL BEHAVIOR BY: STEPHEN P. BOBBINS AND TIMOTHY A. JUDGE PAGES: 382-408 – COMMUNICATION3.HTTP://EN.WIKIPEDIA.ORG/WIKI/COMMUNICATION4.HTTP://EN.WIKIPEDIA.ORG/WIKI/MODELS_OF_COMMUNICATION5.HTTP://WWW.EHOW.COM/ABOUT_5402267_DEFINE-VERBAL-COMMUNICATION.HTML
