COMMUNICATION* Need of all living beings

(Including Animals & Plants)* From the time we are BORN

till we live we continuously COMMUNICATEBY SUJITH B R

COMMUNICATION PROCESS

FEEDBACK

SENDERRECIEVER

MESSAGE

MEDIUM

NOISE

NOISE

RECIEVER

• Is a person Who has a choice/option freedom to receive information, ideas,messages and data(either fully or

partially) from the sender/s

SENDER

• Is a person Who has a need, desire to send information, ideas, messages and data to the Receiver/s

MESSAGE

• Sent M1 • Received M2 • Confirmed by Feedback M3

NOISE

• Any obstruction which modifies, alters, prevent, deletes recasts the original message

Listening Vs. Hearing

• Voluntary• Focussed• Intake Everything

Available• Possibly deeply

Interested

• Involuntary• Non Focussed• Missed out many

sounds• Not really Interested

FEEDBACK

• Is the reversal of communication process.• Feedback is• Optional ( not Compulsory) • Free (Normally)…………..• Valuable ( particularly to the sender)• Corrective Action/Message possible

BARRIERS TO LISTENING• Emotional Deafness

• Partial Listening• Hop-Skip Jump Listening

• Subject/Topic, No Interest• Language- Choice of words• Distance• Choice of Medium• Prejudice,Bias Listening thru Writing

Drawing, Cartoons

COMMUNICATION

Verbal nonverbalGestures

Body Postures

Body Language

•Infact Non verbal communication is more powerful than Verbal Communication

• What others think you are

• What you think you are

• What really you are

RESPONSESSolution oriented

Interogative

Inquisitive (curious)

Reprimand

Sympathetic

Non commital

Indifferent

Accurate

Empathy

SOLER

• S- Straight• O- Open• L- Lean Forward• E- Eye Contact (Gentle)• R- Relaxed

AccurateEmpathy

Response• ….Pause…• Ms./Mr.ABC you are saying• And you are Feeling• ….( Try to pick -up and state the Floating

Feeling)• …Pause• ( Check for confirmation …nonverbal preferred

COMMUNICATION• Human Sensitivity

• Quality• Awareness

• Consciousness• Caring Concern

• Open Transpeancy• Honesty

• Accuracy Authentic• Genuine Feeling (s)

• Give &Take Relationship• Basic Delight

• Coping Ability• Goal Oriented