Form Revised: February 2005

TORONTO TRANSIT COMMISSION

REPORT NO.

MEETING DATE: January 12, 2011

SUBJECT: 2011 WHEEL-TRANS OPERATING BUDGET

ACTION ITEM RECOMMENDATION It is recommended that the Commission: 1/ Approve the 2011 Wheel-Trans Operating Budget (presentation attached) as described

in this report, and

2/ Note that the 2011 Wheel-Trans Operating Budget includes an increased subsidy requirement of $8,300K as summarized below:

Expenditures $96,500 Revenues (5,500)Subsidy Required $91,000 2010 Approved City Operating Subsidy 82,700 Additional Subsidy Required $ 8,300

3/ Note that the Wheel-Trans Service Plan encompasses the following key factors:

Eligibility Criteria and Application Process remain unchanged

Active registrant base increasing by 12% to 44,800

Trips increasing to 2.9 million

Accommodating 98% of trips

Further integration with the conventional transit system

Community Bus routes remain at five (5)

Implementing scheduling enhancements

Operating Budget Workforce increasing by 2 to a year-end complement of 531

The service area does not increase beyond the City of Toronto boundaries

No impact from AODA Transportation Standards until 2012 4/ Forward this report to the City of Toronto requesting approval of the required 2011

Operating Subsidy for Wheel-Trans, and 5/ Forward this report to the TTC’s Advisory Committee on Accessible Transportation

2011 WHEEL-TRANS OPERATING BUDGET Page 2

(ACAT) for information, and 6/ Forward this report to the Ontario Minister of Transportation, the Ontario Minister of

Energy and Infrastructure, and the Ontario Minister of Finance, for information, and 7/ Forward this report to the Federal Minister of Transport, Infrastructure, and

Communities, for information. FUNDING The Wheel-Trans Operating Budget for 2011 requires funding in the amount of $91 million which is necessary to meet the anticipated demand for service of 2.9 million trips. The 2011 Operating Budget and Service Plan assumes continuation of the eligibility criteria and application process, trip origins and destinations remaining relatively constant, sedan taxi meter rates remaining unchanged from the last increase in 2010 plus improved vehicle reliability. At the requested level of funding, Wheel-Trans will accommodate 98% of the anticipated demand using TTC buses and accessible and sedan taxis. Factors contributing to the 2011 funding request increase of $8.3 million include $6.2 million for increased service due to demand growth; $1.0 million for increased employee benefits; $0.4 million related to the full year impact of the HST; further increase in labour costs of $0.3 million relating to the full year impact of the April 1, 2010 wage increase; $0.2 million for telephone cost related to vehicle tracking; $0.2 million to assess customer applications; other net changes of $0.4 million; a decrease in post retirement/accident claims non-cash expenses which was established by the City as an additional long-term receivable of $0.4; offset by increased revenues of $(0.8) million. A presentation of the 2011 Wheel-Trans Budget and Service Plan was made to members of the Advisory Committee on Accessible Transportation (ACAT). They endorsed the business plan and budget. SUMMARY The 2011 Wheel-Trans Operating Budget and Service Plan have been developed to address an increasing demand for service and to ensure a balance between trip availability and service quality. Wheel-Trans staff will continue to implement service quality and efficiency improvements while being sensitive to customer needs.

- - - - - - - - - - - - January 11, 2011 18-15-15 Attachment: 2011 Wheel-Trans Operating Budget Presentation

WHEELWHEEL--TRANSTRANS2011 BUDGET2011 BUDGET

BILL FROSTBILL FROST

GENERAL SUPERINTENDENTGENERAL SUPERINTENDENT

JANUARY 10, 2011JANUARY 10, 2011

Wheel-Trans

2011 Budget Presentation1

INCREASING TRIP DEMANDINCREASING TRIP DEMAND

2.3 M 2.4 M 2.9 M

20092009 20102010 20112011

GROWTHGROWTH %% 4.5 12.5 19.1

2.4 M

2.7 M

- BUDGET - ACTUAL

Wheel-Trans

2011 Budget Presentation2

2010 WHAT HAPPENED?2010 WHAT HAPPENED?

$Millions$Millions

-- Demand increase of 304,600 trips vs. budgetDemand increase of 304,600 trips vs. budget 6.36.3

- Post retirement non-cash benefits & accident claims 0.4

- Impact of HST 0.3

- Savings on Bus service (fuel, repairs, RST rebate) (2.9)

- Labour Savings (1.7)

- Reduction in spending (0.7)

- Increased Revenue (0.3)

1.4

- Demand increased 12% over budget; however, combined with

financial constraints, cost increased by $1.4 Million vs. budget

Wheel-Trans

2011 Budget Presentation3

BUDGET CHALLENGESBUDGET CHALLENGES

19% Demand increase (Budget to Budget)

Registration base increase 12% (to 44,800*)

Maintain budgeted unaccommodated rate @ 2%

Implementing New Scheduling System

Implementing AVL/GPS technology

Dialysis trips for ambulatory customers increasing

Shifting trips to conventional transit

* Active registrants only

Improving

Productivity

Wheel-Trans

2011 Budget Presentation4

WHAT WE WANT TO ACHIEVE WHAT WE WANT TO ACHIEVE NEXT YEARNEXT YEAR

A reliable service to our customers

Incorporate new Friendly buses into the fleet

Integrate new Operators into existing workforce

Maintain our outstanding safety records

Maintain our favourable customer relations

Integrate the new systems fully

Achieve significant productivity improvements

Continue to move bookings away from the telephones

Improve Touch Tone system

Encourage customers to use internet

Always involve our employees

Wheel-Trans

2011 Budget Presentation5

2011 OPERATING BUDGET 2011 OPERATING BUDGET OVERVIEW OVERVIEW ($MILLIONS)($MILLIONS)

20102010BUDGETBUDGET

20112011BUDGETBUDGET

CHANGECHANGE

Expenses 88.6 97.3 8.7

Less: Post-Retirement / Accident Claims / Non-Cash Expenses

1.2 0.8 (0.4)

Net Expenses 87.4 96.5 9.1

Operating Revenue (4.7) (5.5) (0.8)

Net Operating Subsidy 82.7 91.0 8.3

Wheel-Trans

2011 Budget Presentation6

2011 EXPENSE VARIANCE2011 EXPENSE VARIANCE($MILLIONS)($MILLIONS)

Ridership Demand +6.2

Benefits +1.0

HST +0.4

Full Year Effect wage increase +0.3

Increased landline expense re AVL +0.2

Increased cost re Assessing new registrants +0.2

Other +0.4

TOTAL 8.7

Wheel-Trans

2011 Budget Presentation7

WORKFORCE CHANGESWORKFORCE CHANGESOPERATING (+2)OPERATING (+2)

2010 APPROVED2010 APPROVED 529529

CHANGES IN 2010CHANGES IN 2010 0

CHANGES IN 2011:CHANGES IN 2011:

SERVICESERVICE

Transportation

Operators

Productivity Improvements

7

(7)

Maintenance

Coach Technicians

Serviceperson, Wheels & Tires

1

1

TOTALTOTAL 531531

Wheel-Trans

2011 Budget Presentation8

DIALYSISDIALYSIS

• WT provides service to persons with mobility

issues: only exception is dialysis patients

• Number of dialysis customers growing at 10%

annually; few customers, but high trips

• Annual Change in trips (210,000)

• $5M in 2011

Wheel-Trans

2011 Budget Presentation9

Current Initiatives

All New Customers Provided Easier Access DVD

Newsletter Articles on Benefits of Conventional Transit

Subway Training Sessions

Same-Day Booking to Subway Stations

Internet Accessible Trip Planner

Link Lyndhurst to Sunnybrook

Variety Village Shuttle

WHEELWHEEL--TRANS INTEGRATION TRANS INTEGRATION WITH ACCESSIBLE TRANSIT WITH ACCESSIBLE TRANSIT

NETWORKNETWORK

Wheel-Trans

2011 Budget Presentation10

FUTURE INTEGRATION FUTURE INTEGRATION PLANSPLANS

WORK WITH ACAT TO:WORK WITH ACAT TO:

Refine Best Practices for Wheel-Trans

Integration

2010 – 2011

Review Eligibility Criteria as appropriate 2011 – 2012

Determine Trip Planning possibilities using

criteria identified above

2012 – 2013

Develop Travel Orientation Program with

conventional system

2012 – 2013

Commence Integration of Wheel-Trans

Scheduling System with TTC Trip Planner

2014