collaborative case management for gcgovernment=...
TRANSCRIPT
Collaborative Case Management For G CGovernment= ECM+BPM
Joshua Lee – Account Manager, LaserficheRussell Haddock - MCCi
Agenda
• E-GovernmentE t i C t t M t• Enterprise Content Management
• Collin County Case Study
E-government
• Resource intensive• Anticipated interest: does it fit the needs of
the user?• Plateau
Enterprise Content Management
• Integrative middlewareI d d t i• Independent services
• Uniform repositoryy• Central control and local flexibility
ECM Case Management Framework
Case Management Flow
Case Study – Collin County, TX
Collin County – Why?
• Antiquated legacy content management tsystem
• Fragmented – silos of information and gmultiple solutions at the department level
need to centralize• need to centralize• 273% increase in cases filed over last 10
years
Collin County – Key Areas
• Tax OfficeC t C M t• Court Case Management
• District Clerk• Sheriff’s Office
District Attorney• District Attorney• Tax Motor Vehicle and Auditors• Marriage Certificate – Genealogy Corner
Collin County – Tax Office
• Integration to optimize business processS d $60k i d l t t b• Saved $60k in development cost by using out of the box solutionsg
• Tax Assessor/Collector relied on paper10 days to process mail• 10 days to process mail
• Estimated loss of $1mil interest per day• Now processing up to 10 days faster
Collin County – County Clerk
• Case Management – IntegrationEl t i R d M t• Electronic Records Management Compliance
• Active cases remain in case management systemmanagement system
• Closed cases automatically managed by Enterprise Content Management
• User transparency• User transparency
Collin County – Genealogy Corner
Collin County – Genealogy Corner
Collin County – Genealogy Corner
Collin County – Summary
• 300 hours of staff time saved annuallyN l h i fil f ld• No longer purchasing file folders
• Quicker payment processingy g• Elimination of over 400 boxes and
associated storage costsassociated storage costs• IT staff can easily manage system for the
Enterprise• CIJS collaboration electronically• CIJS collaboration electronically
Questions?Visit Laserfiche Booth #17Visit Laserfiche Booth #17