Cognizant's HCM Capabilities

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Post on 22-Nov-2014



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Cognizant's Human Capital Management practice. Supporting the advisory, implementation and on-going BPaaS needs of enterprise corporations.


<ul><li> 1. HCM @ Cognizant: Capability Overview July, 2014 </li> <li> 2. | 2013, Cognizant Cognizant at a glance 2 .. Teaneck, NJ Headquarters .... 1000+ active customers . 50+ Global Delivery Centers .... $7.35 Billion Revenues for 2012 .. . ....... Over $18 Billion Market Capital . . 180,000+ Employees Globally 12,000+ Projects in 40 countries Founded in1994 (NASDAQ: CTSH) .. 25+ Regional Sales Offices .... </li> <li> 3. | 2013, Cognizant Key Focus Areas: Integrated Talent Management and HCM Advisory Services Branded Talent in a Box Accelerated Implementations Talent as a Service BPaaS solutions HCM Application Integration and Implementation Core HR and Talent Services Managed/ Shared services OnPremise/ Hybrid and Pure Cloud Practice highlights A global team of 2000+ dedicated HCM associates across business consulting, product implementation and support services &gt;125 HCM engagements to date across multiple leading solutions More than 5000 person-years of experience in HCM domain Proven track record of implementation and integration experience of Cloud-based and OnPremise solutions Cross application investment in Accelerators and Tool kits We Provide a Comprehensive Human Capital Competency HCMAlliances and Product Expertise PeopleSoft to Workday application migration for a leading Nationwide Insurance Exchange Organization Implementation of full suite SuccessFactors solution for largest global food distribution organization, winning the 2013 Presidents Award from SuccessFactors 25+ HCM engagements in 2014 from 7 different industries Largest end-to-end Implementation of PeopleSoft HCM Functionality for 156,700+ Users Success Stories 3 </li> <li> 4. | 2014, Cognizant Cognizant HCM Solution Offerings 4 Industry Verticals Life Sciences &amp; Healthcare Retail &amp; Hospitality Manufacturing &amp; Logistics Consumer Goods IME &amp; Communications Banking Insurance HCM Cloud 1) HCM Consulting 3) BPaaS Talent as a Service2) Implementation, Upgrades &amp; Rollouts Cognizant Learning Cognizant Talent Solutions Social Media Mobility Analytics Cloud Vendors Workday Oracle CornerstoneSAP/ SuccessFactors Program Management Governance Framework Quick staffing and ramp up SME Approach &amp; Training </li> <li> 5. | 2014, Cognizant5 Key Client Outcomes (Illustrative) 1. Cost per Employee 2. Fill Rate 3. Cost per Hire 4. Employee Engagement 5. Time to Hire 6. Average Tenure 7. Product/ Service Proficiency 8. Employee Productivity 9. Cost Optimization BusinessOutcomes Talent as a Service Talent Acquisition Talent Development Sourcing Analytics Assess, Select &amp; Onboard New Hire Training Strategic Sourcing Performance and Goals Learning as a Service Succession Workforce Engagement and Retention Talent Deployment Attrition Management Exit Interview Engagement Strategies Engagement Surveys Use of contractors Project Logistics Virtual Workplace International Assignment Contact Center Admin and Transaction ReportingSelf Service Analyze,PlanandForecastAdvisory Workforce KPI Catalogue Cognizants HCM Framework of Services </li> <li> 6. | 2014, Cognizant Cognizant has embarked on a Comprehensive HCM Strategy based on Process, Applications and Industries 6 Consulting HR Implementation &amp; Global Roll-Outs Upgrades Development &amp; Staff Augmentation Production Support &amp; Maintenance Strong Product Alliances HCM COE / Trainings Tools &amp; Accelerators Client Connect &amp; Project Experience Vertical Industry Expertise Process Expertise HCM &amp; Talent Management ERP Product Expertise - SAP, PeopleSoft, Oracle EBS, Fusion, Taleo, WorkDay, Success Factors Providing Complete HR Business Solutions to our Clients </li> <li> 7. | 2013, Cognizant Process Led Cloud Transformation Approach 7 Our strategic approach to end-to-end transformation combined with deep HCM domain expertise supports our HCM Clients business re-engineering impacts Identify Business Imperatives Identify Process Imperatives Define Process KPI Future State Business Process Future Business State Process Transformation 1 2 3 4 5 6 Process Requirements How Cloud Helps? Simplify existing Processes Cloud enablement enables shift in mindset to adopt simpler process Harmonize Processes across Organization Leverage Best-in-class processes from leading Cloud Platforms Enable New business Processes (Social, Mobile) Rapidly pilot and scale new Processes using Cloud Platform Unify siloed Processes Facilitate process integration using robust technology tools Innovate and Embrace best-in-class processes Cloud platform updated on a regular basis with new best-practices &amp; features </li> <li> 8. | 2014, Cognizant8 Cognizant HCM: Adding Value through Vendor Relationships PREMIER ACCESS TO CURRENT AND UPCOMING VENDOR SOLUTIONS EXCLUSIVE ACCESS TO TRAINING AND CERTIFICATION TO ENSURE QUALITATIVE IMPLEMENTATION AND UPGRADE DEDICATED ALLIANCE DIRECTOR TO OBTAIN FASTER RESOLUTION IMPROVED INSIGHTS INTO SUPPORT NEEDS OF VENDOR PARTNERS FOR SMOOTH IMPLEMENTATION AND ROLLOUT ABILITY TO SERVE AS A SINGLE POINT OF CONTACT TO THE CLIENT FOR COORDINATION WITH LMS VENDORS EFFICIENT &amp; EFFECTIVE COLLABORATION WITH PARTNERS FOR SMOOTH EXECUTION AND IMPROVED COST ADVANTAGE CO-INNOVATION AND CO-DEVELOPMENT TO MEET TRANSFORMING NEEDS IN LEARNING TECHNOLOGY EXCLUSIVE ACCESS TO PARTNER RELATIONSHIP PROGRAMS PERIODIC PRODUCT ROADMAP REVIEWS JOINT PROJECT IMPLEMENTATION / PRODUCT FEASIBILITY ANALYSIS GLOBALSTRATEGICPARTNERSHIP </li> <li> 9. | 2013, Cognizant Two-in-a-Box Delivery Model 9 </li> <li> 10. | 2013, Cognizant DeploySuccess: Our Implementation Methodology 10 Customized DeploySuccess Implementation methodology for Whirlpool needs Accelerated Plan and Assess phase to: Reconfirm our interpretation of the initial assessment Address any gaps/new requirements/improvements </li> <li> 11. | 2013, Cognizant Our Approach to Change management 11 Key Business Imperatives Usability improvements Simpler to implement Simpler to maintain Strong audit capabilities Key IT Imperatives Usability improvements Application flexibility to suit the business needs Improved workflow capabilities Improved reporting BUT migrating to the cloud represents change across many dimensions: Key Considerations Managing this change proactively is critical to driving adoption and achieving success Set expectations on the capabilities AND the limitations of SaaS with the business (e.g. limited customization) </li> <li> 12. | 2014, Cognizant12 Cognizant Pre-Configured HCM Solution kit: Technology Agnostic Headcount Detailed Report Performance Status Summary Performance Rating Summary Y-o-Y Performance Rating Rating Distribution Summary Simplified Compensation Planning Simplified Goal Management Guided Performance Management Talent review Performance Process flow Pre-defined Compensation Plan Pre-defined Compensation Statements Pre-defined Competencies Pre-defined Goals Pre-defined Rating Models Pre-defined Feedback Questions Data Migration Data Collection Templates UI Layout Questionnaires Solution Installation documents Data Migration execution documents KPIs: Standard Data sets: Industry Standard Processes: Pre-built training material (UPK) Ready available test plans for SIT/UAT </li> <li> 13. | 2014, Cognizant13 Our Proprietary Accelerators, Tools, Templates Artifacts from HCM Cloud projects that accelerate project /PMO start-up tasks, estimate task complexity, effort and duration Sample work plans and schedules, templates on projects /PMO structure &amp; staffing for timely completion of projects Sample HCM Cloud requirements for various modules Fit/Gap knowledge of core HCM Cloud applications (limitations and issues) Best practices For HCM Cloud Implementation Design templates for Core HR, Performance Management ,Compensation Management and HCM Cloud Interfaces Reusable designs for some objects, e.g., employee, vendor, bank interface, supplier integration, ADP Interface Sample HCM Cloud Architectural schematics and instance mgt. landscape HCM Cloud Applications/Technical Environment trouble-shooting and ramp-up tips and workarounds for navigating HCM Cloud applications Strong Oracle contacts in product development, support and On-demand Project Planning Requirements AnalysisCloud Tech Architecture Testing / SR Management Design Development Our Proprietary Accelerators, Tools, Templates Library of configuration templates , set up documents and reusable objects for conversions, interfaces and reports Fusion Middleware Development Environment/Tools repository, documentation and lessons Extensive library of test cases for HCM Cloud Applications Well documented SR matrix of all known defects and bug fixes Expertise in QA testing of HCM Cloud Applications (Quality Center, code validation) </li> <li> 14. | 2014, Cognizant Case study - HCM Cloud Implementation HIGHLIGHTS MIX OF ONSITE AND OFFSHORE SUPPORT MODEL EXECUTION KEY INTERFACE TO SUCCESSFACTORS TECHNICAL RESOURCES TECHNICAL AND DOMAIN EXPERTISE AIDED THE CLIENT IN QUICKLY UNDERSTANDING SAAS, ITS ADVANTAGES AND LIMITATIONS EXTENSIVE RE-ENGINEERING OF EXISTING MODULES, MIGRATION OF LMS TO SAAS, INTRODUCTION OF NEW MODULES BUSINESS NEED SOLUTION BENEFITS The customer decided to move to SaaS based SuccessFactors B1302 LMS from Plateau LMS V5.8 Upgrade from old SuccessFactors GUI to Revolution Reconfigure PM, GM, Succession Rollout of Calibration, Comp, Recruiting, Workforce Analytics/Planning Customer Needed horsepower for developing testing, training, and change management tracks Company Overview: The Customer is a the Worlds Largest Food Distributor Tool with high user acceptance and usability Capability to encompass all work streams under one vendor with Cognizant Option for managed service at substantial cost savings using offshore model Client was awarded SFs highest honor, The Presidents Award, at SuccessConnect 2013 for this project execution Cognizant performed the below activities as part of implementation &amp; extension Consulting Understanding current system and requirements Mapping the requirements with new system Define &amp; Design migrations, integration points Assisted with training and change management strategies Developed testing plans and scripts Advised on mobile strategy and security Implementation &amp; Rollout Use of Agile Hybrid methodology Global Application Configuration International Customer Data Upgrade and Migration Customer wished to retain Learning history Data Cleanup LMS LMS Courseware Testing Mobile enablement across the SF suite Performed integration testing Supported customer User Acceptance Testing </li> <li> 15. | 2014, Cognizant Case study - University and Health System Implementation HIGHLIGHTS USED THE RIGHT BALANCE OF ONSITE/OFFSHORE RESOURCES TO EXPEDITE DEPLOYMENT AND ISSUE RESOLUTION LEVERAGED STRATEGIC PARTNERSHIP WITH SUCCESSFACTORS TO PROVIDE OPTIMAL SOLUTION EXTENSIVE TESTING TO SIGNIFICANTLY MINIMIZE POST GO- LIVE DEFECTS BUSINESS NEED SOLUTION BENEFITS Played key advisory role in process re-design to ensure continuity Developed nine performance forms (six annual and three probationary) which integrated into the calibration module Created two 360 Multi-Rater forms, incorporating competencies recognized by client as strategic and functional Configured the employee profile module and interface from SAP to include data that was previously unavailable to end users Utilized role-based permissions and designed a security model that dynamically supported the client entities, ensuring that each entity remained segregated while still allowing cross organizational reporting to support managers with reportees in different entities, within one instance Utilized features such as Show Me Video and Help &amp; Tutorials as self service tools to minimize the need to contact help desk Utilized the EAS agile/waterfall hybrid implementation methodology designed to provide greater flexibility while still maintaining close control on quality and project scope Harmonized business processes Minimized effort due to automated processes for generating performance forms Greater peer to peer development feedback through 360 Multi-Rater Capability to align goals throughout org. Real time reporting and analytics on performance and goals Streamlined reporting and integrated central recruitment to speed up time to hire Common performance forms, goal plans and requisitions Ability to calibrate and ensure performance rating guidelines are met Ability to view entire team from one centralized location and compare employees side by side in real time Provided HR with the ability to easily access past performance appraisals Duplicated administrative work was eliminated due to the solution being implemented in one instance Company Overview: The Customer is a Not- for-Profit Private Research University that provides medical education, research and clinical care Lack of common language and vast differences in business processes Alignment between the various client entities Cumbersome processes around performance, goals and recruiting Absence of common functional competencie...</li></ul>


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