coffee connections: building a better website for 2015

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COFFEE CONNECTIONS BUILDING A WINNING WEBSITE FOR 2015 October 9, 2014

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Did you miss our Coffee Connections seminar? This is the presentation given by our experts. Learn how to optimize your website for 2015. If you have more questions, contact us at hldcommunications.com.

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Page 1: Coffee Connections: Building a Better Website for 2015

COFFEE CONNECTIONS

BUILDING A WINNING WEBSITE FOR 2015 October 9, 2014

Page 2: Coffee Connections: Building a Better Website for 2015

Ed Brennan

Today’s Moderator

Executive VP/Chief Creative Officer

38 years in Advertising/Marketing

#THEcoffeeconnection

Page 3: Coffee Connections: Building a Better Website for 2015

Today’s Panel

Ed Brennan - Executive VP/Chief Creative Officer, HLDWeb Design for 2015 and Beyond

Liz Burke - Vice President, PR & Content Marketing, HLD Maximizing Website Content

Eric Wiggins - Group Account Dir, Search Marketing, Didit Getting Paid Website Traffic

Ana Maria Raynes - Director, Social Media, Didit Getting Earned Website Traffic

Hakan Sinar- Director, Digital Services, HLDContent Management Systems

#THEcoffeeconnection#THEcoffeeconnection

Page 4: Coffee Connections: Building a Better Website for 2015

Web Design for 2015

What’s Different

- Websites are now the primary marketing entry point for business

- Firmly in control of the marketing team (we don’t need geeks!)

- We accept that it’s marketing support, not marketing outreach

- An integral component of a total marketing program

Page 5: Coffee Connections: Building a Better Website for 2015

Web Design for 2015

What’s Not Different- It’s marketing 101 – the right message, to the

right target, at the right time, through the right channel

- Engage the prospect- Convey the brand- Differentiate the products or services- Close the sale or make a connection- Support your existing clients and customers- Analyze and evaluate the process

Page 6: Coffee Connections: Building a Better Website for 2015

Engage

Who is the target? What do they want? Where are they?

- Home

- Work

- Other

- Device

Page 7: Coffee Connections: Building a Better Website for 2015

Engage

Don’t make them work to get what they want or they will leave

- Understand the target’s biases, knowledge level, anxieties and expectations

- Enable visitors to do what they want, not what you want them to do

- Create a user interface that clearly and quickly leads them to where they want to go

Page 10: Coffee Connections: Building a Better Website for 2015

Convey the Brand

Not just the logo and corporate colors

- Corporate standards

- Copy tone

- Photography/video

- User experience

Page 11: Coffee Connections: Building a Better Website for 2015

Differentiate the Products or Services

Clearly communicate your:

- Unique position

- Why your products or services are a better choice

Create high level navigation that allows prospects to find their own category of products or services

Page 12: Coffee Connections: Building a Better Website for 2015

Close the Sale or Make a Connection

Allow visitors to get what they want right now

- Place an order

- Make a call

- Make an appointment Send those who want more info. to a lead form

that is easy to complete Try it to make sure it works

Page 13: Coffee Connections: Building a Better Website for 2015

Support Your Existing Relationships

Blog Email sign-up News & Events Contact Directory Decide what comes forward to the Homepage

based on client need

Page 14: Coffee Connections: Building a Better Website for 2015

Analyze and Evaluate the Process

Install analytics Analyze the analytics

Page 15: Coffee Connections: Building a Better Website for 2015

What about mobile?

58% of Americans own a smart-phone 42% own a tablet (PEW research 2014)

87% use them for shopping related activity (Nielsen)

Est. 38% of website visits are from mobile devices

Page 16: Coffee Connections: Building a Better Website for 2015

Design for Mobile

A large screen design for mobile devices will only frustrate your audience

Design specifically for mobile

- Responsive website

- Your existing site reads requester’s browser type and responds with the proper format

- Mobile website

- A site made only for mobile devices

- Mobile App

- An application made for download to run only on a specific device

Don’t Do This!

Page 17: Coffee Connections: Building a Better Website for 2015

Liz Burke

#THEcoffeeconnection

Page 18: Coffee Connections: Building a Better Website for 2015

Liz Burke

Vice President

Public Relations Professional

Content Marketer

Former Journalist

Edward R. Murrow Award Recipient

#THEcoffeeconnection

Page 19: Coffee Connections: Building a Better Website for 2015

Content Trend Statistics

74% of online consumers get frustrated with websites containing content that has nothing to do with their interests.

On average, visitors read about 18% of the information on a web page. That percentage decreases as the number of words on the page increases.

#THEcoffeeconnection

Page 20: Coffee Connections: Building a Better Website for 2015

What Makes Great Website Content?

#THEcoffeeconnection

Page 21: Coffee Connections: Building a Better Website for 2015

What Makes Great Website Content?

Fresh

Accurate

Visual

Original

Reactive

Interesting

To-the-point

Educational

#THEcoffeeconnection

Page 22: Coffee Connections: Building a Better Website for 2015

Write Content That’s Easy to Scan

Be direct with your audience

Limit each paragraph to one key concept

Use meaningful headlines

Use bullet points and numbered lists

Include summaries or overviews

Keep content as concise as possible

#THEcoffeeconnection

Page 23: Coffee Connections: Building a Better Website for 2015

Family Service League Website

#THEcoffeeconnection

Page 24: Coffee Connections: Building a Better Website for 2015

When Writing for Your Website

Put yourself in the user’s position

Trigger words

Headlines:

- 7 words or less

Content:

- Sentences: 15-20 words

- Paragraphs: 40-70 words

- Documents: 500 words or less

#THEcoffeeconnection

Page 25: Coffee Connections: Building a Better Website for 2015

When Writing For Your Website

Ask these questions…

Does my audience care about this?

Is this clear?

Is there a simpler way to say this?

Is there a shorter way to say this?

Is this absolutely necessary?

#THEcoffeeconnection

Page 26: Coffee Connections: Building a Better Website for 2015

Added Value to Your Website

- Press releases

- News pieces

- FAQ

- Industry facts

- Email sign-up

- Photo Gallery

- Videos

- Testimonials

- Blogs

#THEcoffeeconnection

Page 27: Coffee Connections: Building a Better Website for 2015

Website Content Checklist

#THEcoffeeconnection

Page 28: Coffee Connections: Building a Better Website for 2015

Eric Wiggins

#THEcoffeeconnection

Page 29: Coffee Connections: Building a Better Website for 2015

Eric Wiggins

Group Account Director

Client Services

Business Development

Cross Channel Digital Marketer

#THEcoffeeconnection

Page 30: Coffee Connections: Building a Better Website for 2015

Paid vs. Earned Digital Media

Page 31: Coffee Connections: Building a Better Website for 2015

Google Landscape

PaidListings (PPC)

Organic Listings (SEO)

ProductListings

Ads (PLA’S)

PaidListings (PPC)

Page 32: Coffee Connections: Building a Better Website for 2015

Effective Paid Search Campaigns

Page 33: Coffee Connections: Building a Better Website for 2015

Search

Paid Search Strategies

Page 35: Coffee Connections: Building a Better Website for 2015

Other Paid Traffic Driving Strategies

Page 36: Coffee Connections: Building a Better Website for 2015

36

Casale

Optimize campaigns across multiple exchanges

Media Buying

Page 37: Coffee Connections: Building a Better Website for 2015

Retargeting vs. Run of Network Media

Page 38: Coffee Connections: Building a Better Website for 2015

Ana Maria Raynes

#THEcoffeeconnection

Page 39: Coffee Connections: Building a Better Website for 2015

Ana Maria Raynes

Social Media Director

Online Strategist

Featured in Glamour Mag. “Women on the Rise”

Appeared on FOX Strategy Room

#THEcoffeeconnection

Page 41: Coffee Connections: Building a Better Website for 2015

Why Does Content Marketing Work?

68% of consumers start their purchase process on Google

Content-rich websites that blog receive 55% more traffic and over 80% more leads compared to websites that don’t

70% of consumers read product reviews before purchasing it

Page 44: Coffee Connections: Building a Better Website for 2015

• Content Creation Strategy• Keyword Identification• Content Distribution Optimization• Offsite Content Creation• Infographics

• LinkedIn • SlideShare• Google Plus

• Blog Optimization • Verify Google Plus Page• Google Local• Optimize Press Releases

SOCIAL MEDIASEO

Content Marketing

Earned Media Tactics

Page 45: Coffee Connections: Building a Better Website for 2015

Hakan Sinar

#THEcoffeeconnection

Page 46: Coffee Connections: Building a Better Website for 2015

Hakan Sinar

HLD Director of Digital Services

Digital Strategist & Marketer

Web Solutions Architect

Software Engineer

#THEcoffeeconnection

Page 47: Coffee Connections: Building a Better Website for 2015

Content Management Systems

What is a Content Management System (CMS)?

- A computer software that allows editing and organizing the content of a website

- Does not require technical skills

Page 48: Coffee Connections: Building a Better Website for 2015

Content Management Systems

HTML Code

Page 49: Coffee Connections: Building a Better Website for 2015

Content Management Systems

CMS Interface

Page 50: Coffee Connections: Building a Better Website for 2015

Content Management Systems

Why do we need one?

- Cost of Website Maintenance

- Dynamic Content

- Scalability

- Blogging

- SEO

- Multiple versions – Multi-lingual, geo-targeted, mobile

Page 51: Coffee Connections: Building a Better Website for 2015

Content Management Systems

Which CMS

- Cost

- Functionality

- Scalability & Customization

- Maintenance & Support

Page 52: Coffee Connections: Building a Better Website for 2015

Content Management Systems

WordPress

- Open source – Low cost of ownership

- Easy to implement and use

- Robust blogging & development platform

- SEO Friendly

- Scalable and customizable

- Wide support network

WP is used by 23% of all the websites

WP’s CMS Market share is 61%

Source W3Techs.com

Page 53: Coffee Connections: Building a Better Website for 2015

Thank You!

#THEcoffeeconnection